25 complaints reported

2013 Chevrolet Cruze Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
25
Crashes
16
Fires
0
Injuries
13

Complaint Timeline

Chronological view of owner reports

Jan 2022 Crash Injury

The contact was riding in a 2013 Chevrolet Cruze. The contact stated that while the driver was driving at an unknown speed, the driver crashed into another vehicle from the driver's side to the other vehicle's rear passenger side due to unable to focus. The contact mentioned the front passenger and the front side passenger air bags were the only air bags that deployed. The contact stated that she was the only one who sustained right wrist, thumb, and burnt arm injuries that needed medical attention. A police report was filed. The vehicle was towed. The contact was aware that the vehicle was damaged. The dealer was not contacted. The manufacturer was not notified of the failure. The contact was informed the air bags were Takata air bags and the injuries were caused by the air bags. The approximate failure mileage was unknown.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Dec 2021
Jun 2021

Air Bag passenger rear impact sensor failed. Discovered due to warning light. Component replaced at dealership. Vehicle has 25,360 miles on it.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Mar 2021
Jan 2021

THE CAR AT RANDOM WILL HAVE A MESSAGE COME UP THAT SAYS AIRBAG SENSOR. THE CAR SHUTS DOWN ON YOU AND WILL NOT START UNTIL CAR IS PUT IN PARK, RAISE HOOD, THEN ROLL DOWN DRIVER WINDOW IN TRAFFIC. THIS SOMETIMES WORK FIRST TRY BUT NOT ALWAYS. THIS CAUSE A HUGE SAFETY ISSUE. IF THE AIRBAG DEPLOYS I COULD POTENTIALLY BE LEFT PARALYZED. SINCE I'VE HAD A CERVICAL FUSION

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2021
Nov 2020

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 68 MPH, THE DRIVER'S AND PASSENGER'S SIDE SIDE-CURTAIN AIR BAGS INADVERTENTLY DEPLOYED, WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE VEHICLE WAS DRIVEN BACK TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET (4742 MCHENRY AVE, MODESTO, CA 95356, 209-575-1606) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO MERIT FOR A CLAIM FOR RESTITUTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BY EMAIL HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2020
Feb 2020 Crash

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE SHE WAS DRIVING AT APPROXIMATELY 40-45 MPH, SHE HIT A DEER AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THIS FAILURE OCCURRED IN 2018 HOWEVER RECENTLY HER HUSBAND WAS DRIVING AT 70 MPH, HIT A DEER IN THE MIDDLE OF THE HOOD WHICH THEN ROLLED OVER ONTO THE PASSENGER SIDE. THE CONTACT STATED THAT THE AIR BAGS ALSO FAILED TO DEPLOY IN THIS INCIDENT AS THE DAMAGE WAS A HUGE DENT IN THE HOOD AND FRONT OF THE VEHICLE. A POLICE REPORT WAS NOT FILED AND CONTACT WAS NOT INJURED. THE INSURANCE COMPANY WAS CONTACTED AS THE VEHICLE WAS AWAITING INSPECTION. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 165,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Feb 2020
Oct 2019

AIRBAG LIGHTS CAME ON, AIRBAG SENSOR HAS TO BE REPLACED. I PAID OVER $800 AND THE PART HAS BEEN ON ORDER FOR A MONTH!

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Sep 2019
Oct 2019

DROVE TO WORK IN THE MORNING AS USUAL WITH NO CHECK ENGINE LIGHTS, CAR SAT IN THE PARKING DURING THE DAY WENT OUT TO DRIVE HOME AT THE END OF THE DAY AND THE AIR BAG TROUBLE LIGHT IN ON. TOOK CAR THE GM DEALERSHIP TO HAVE THE CODE DIAGNOSED AND DEALERSHIP INFORMS ME THAT THE AIRBAG AND CONNECTING AIRBAG HARNESS WILL NEED TO BE REPLACED DUE TO THE FACT THE AIRBAG WILL NOT RECALIBRATE AND IS NOT COMMUNICATING WITH THE COMPUTER.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jun 2019
May 2019 Crash Injury

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE CONTACT WAS MAKING A LEFT TURN, A SECOND VEHICLE CRASHED INTO THE REAR PASSENGER SIDE OF HER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE DRIVER SUSTAINED AN INJURED RIGHT SHOULDER, WRIST, AND BACK THAT REQUIRED MEDICAL ATTENTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Feb 2019
Mar 2019

MY SERVICE AIR BAGS SENSOR IS ON AND THE AIRBAGS HAVE TURNED OFF FOR THE PASSENGER SIDE OF THE CAR.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Sep 2019
Sep 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR BAG SENSOR INDICATOR ILLUMINATED WITHOUT WARNING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO ED BOZARTH CHEVROLET (303-751-7500, LOCATED AT 2001 S HAVANA ST, AURORA, CO 80014) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG NEEDED TO BE REPLACED AT A COST. THE TECHNICIAN DID NOT DISCLOSE THAT THERE WAS A RECALL; HOWEVER, THE CONTACT WAS LATER INFORMED OF NHTSA CAMPAIGN NUMBER: 14V372000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED A TEN PERCENT DISCOUNT TOWARDS THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Aug 2018
May 2018

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 65 MPH, THE AIR BAGS ERRONEOUSLY DEPLOYED AFTER DRIVING OVER AN OBJECT IN THE ROAD. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COLUMBIA CHEVROLET, 9750 MONTGOMERY RD., CINCINNATI, OHIO), BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2018
Nov 2017 Crash

TL* THE CONTACT OWNS 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE IN FRONT ABRUPTLY STOPPED CAUSING THE CONTACT TO CRASH INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO BETTEN BAKER CHEVROLET BUICK DEALER LOCATED AT 930 O'MALLEY DR, COOPERSVILLE, MI 49404 WHERE THE AIR BAG FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,897.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Nov 2017
May 2016 Crash Injury

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH IN INCLEMENT WEATHER, ANOTHER VEHICLE ATTEMPTED TO SWITCH INTO THE CONTACT'S LANE. AS A RESULT, THE CONTACT HYDROPLANED AND SPUN MULTIPLE TIMES CRASHING INTO SEVERAL TREES BUT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, NECK AND SHOULDER INJURIES AS WELL AS BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE CRASH SCENE TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Sep 2016
Feb 2016 Crash Injury

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 10 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE AND CAUSED SIGNIFICANT DAMAGE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER AND PASSENGER SUSTAINED NECK, BACK, AND HEAD INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2016
Oct 2015 Crash Injury

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65-70 MPH, THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE HAD TO BE TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Oct 2015
Jul 2015

AIRBAG INFORMATION LIGHT SAYS 'AIRBAG OFF' WHEN MY 105-POUND WIFE OCCUPYS THE SEAT. THE LOCAL DEALER TELLS ME YOU HAVE TO WEIGH 130 POUNDS TO ACTIVATE THE AIRBAG.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2015
Jun 2015 Crash Injury

TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARDRAIL CAUSING SIGNIFICANT DAMAGE TO THE FRONT END OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DURING THE CRASH, THE DRIVER SUSTAINED A RIGHT HIP INJURY, THE FRONT PASSENGER SUSTAINED A RIGHT ARM, RIGHT HIP, AND RIGHT KNEE INJURY. THE REAR PASSENGER SEAT OCCUPANT SUSTAINED A MINOR HEAD INJURY. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 37,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Dec 2015
Sep 2014 Crash Injury

I WAS DRIVING AND WAS TURNING EAST AT THE LIGHT WHEN A CAR WAS COMING TOWARDS ME. I NOTICED THE CAR WAS NOT STOPPING AND HIT THE PASSENGER SIDE OF MY CAR. THE AIRBAGS DID NOT DEPLOY FROM THE PASSENGER SIDE TO WHICH MY YOUNGER BROTHER WAS SITTING. I CHECKED ONLINE TO SEE IF THERE WERE SIDE AIRBAGS BEFORE I WROTE THIS INFORMATION...UPDATED 10/07/14 *BF UPDATED 3/11/2015 *JS *TR

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Sep 2014
Jun 2014 Crash

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE CRASHED INTO A STOPPED VEHICLE AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: May 2014
May 2014 Crash Injury

TL* THE CONTACT OWNS 2013 CHEVROLET CRUZE. THE CONTACT WAS AT A STOP WHEN ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER OF THE VEHICLE SUSTAINED A BULGING HERNIA IN THE NECK AND SEIZURES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Nov 2013
Mar 2014 Crash Injury

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, SHE LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE BUT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A MILD CONCUSSION AND WHIPLASH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 22,000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Mar 2014
Mar 2014 Crash Injury

MY DAUGHTER WAS DRIVING MY CAR TO MY PLACE OF WORK. SNOWY DAY,MAKING A RIGHT HAND TURN, GOING VERY SLOW TO TURN, SHE STARTED SLIDING. MY CAR SLID SIDEWAYS, THE DRIVERS SIDE REAR TIRE HIT CURB, ALL AIRBAGS OPENED EXCEPT DRIVERS STEERING WHEEL. SHE SUSTAINED HEAD AND NECK INJURY. TRANSPORTED TO HOSPITAL BY AMBULANCE WITH NECK COLLAR ON, NOTHING BROKEN. OUT OF WORK FOR 2 WEEKS, IMMOBILE WITH BACK PAIN. I WAS WITHOUT MY CAR FOR A MONTH, WAITING ON PARTS FROM GM TO REPAIR REAR AXLE AND REST OF THE AIRBAGS. *TR

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Dec 2013
Jan 2014 Crash Injury

TRAVELING ON THE INTERSTATE ABOUT 60MPH, CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES, I DID THE SAME BUT DID NOT HAVE ENOUGH TIME AS IT ONLY TOOK A SPLIT SECOND AND I HAD REAR-ENDED THE CAR IN FRONT OF ME STILL GOING APPROXIMATELY 55-60MPH. MY HEAD HIT THE STEERING WHEEL BECAUSE NO AIR BAGS EVER DEPLOYED. I SUFFERED CERVICAL STRAIGHTENING OF THE C SPINE AND STRAIN, WHICH RESULTED IN TESTS TO RULE OUT BRAIN BLEED. SEVERE HEADACHE AND SWELLING OF MY HEAD EVENTUALLY EASED 4-5 DAYS POST ACCIDENT. *TR

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: May 2014
Dec 2013 Crash Injury

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN A SECOND VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED INJURIES TO THE HEAD, BACK, NECK, LEFT GROIN AND LEFT SHOULDER. ADDITIONALLY, THE CONTACT SUSTAINED BLURRED VISION AND NUMBNESS IN THE LEFT ARM. THE PASSENGER SUFFERED INJURIES TO THE HEAD, BACK, NECK, RIGHT SHOULDER, NUMBNESS TO THE RIGHT ARM AND BLURRED VISION. BOTH THE CONTACT AND THE PASSENGER WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS DIAGNOSED AT THE DEALER BUT NO INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 6000.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Nov 2013
Sep 2013 Crash Injury

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, SHE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED A CONCUSSION AND BRUISING. THE VEHICLE WAS TOWED TO A JUNK YARD. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,600.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Sep 2013

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Quick Summary

The 2013 Chevrolet Cruze has 25 Air Bags complaints on file. 16 crashes have been reported. Review the timeline above for detailed owner experiences.