2002 Chevrolet Impala Steering
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
CLUNKING NOISE FROM THE STEERING MECHANISM WHEN TURNING LEFT OR RIGHT. *NM
CLUNKING NOISE WHEN TURNING STEERING WHEEL AND YOU COULD FEEL IT IN THE STEERING WHEEL DEALER SAID INTERMEDIATE SHAFT NEEDED REPLACING. THEY ALSO SAID THE TIE ROD ENDS WERE WORN SO BAD THE WHEELS COULD FALL OFF. ALL OF THIS IS HAPPENING WITH ONLY 26,000 MILES ON VEHICLE. *NM
LOOSE/DAMAGED STEERING COLUMN PART CAUSES " CLUNKING SOUND" WHILE TURNING OR BRAKING. STARTED AROUND 2000 MILES-FEELS LIKE SOMETHING IS LOOSE AND I AM AFRAID SOME DAY SOMETHING IS GOING TO COME OFF THE CAR! VERY INSECURE FEELING. REPORTED TO THE DEALER SEVERAL TIMES, BUT NO DIAGNOSIS ACCORDING TO THE DEALER.. *JB
CLICKING OR CLUNKING SOUND IN THE FRONT END WHEN YOU TURN TO GO AROUND A CORNER. IT SOUNDS LIKE SOMETHING IS LOOSE. I HAVE CALLED THE DEALER ABOUT THE PROBLEM. THEY WERE VERY MUCH AWARE OF IT. THEY HAVE HAD TO REPLACE THE FAULTY PARTS QUITE OFTEN. MY PROBLEM IS THAT I AM OVER MY WARRANTY IN MILES. THIS IS ALSO NOT JUST A PROBLEM ON THE 2002 MODELS. IT HAS BEEN A PROBLEM BEFORE. BECAUSE THIS HAS BEEN AND ON GOING PROBLEM I FEEL ALL VEHICLES WITH THIS PROBLEM SHOULD BE RECALLED. THANK YOU FOR YOUR TIME. *JB
AFTER GOING OVER A BUMP, THE VEHICLE VIBRATED. THE DEALER STATED THAT THE STEERING GEAR SHAFT WAS DEFECTIVE. *JB
WHILE DRIVING AT ANY SPEED THERE WAS A CLICKING SOUND COMING FROM THE STEERING COLUMN. ALSO, CONSUMER WAS SLOWING FOR A STOP SIGN WHEN ANOTHER VEHICLE COLLIDED INTO THE RIGHT FRONT SIDE OF CONSUMER'S VEHICLE. CONSUMER ATTEMPTED TO AVOID THE COLLISION, BUT WAS UNABLE TO SO DUE TO THE STEERING COLUMN LOCKING UP. *AK *NM
WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT, THE STEERING WHEEL MADE A KNOCKING SOUND. THE CONSUMER BELIEVED IT WAS THE INTERMEDIATE SHAFT. PLEASE DESCRIBE FURTHER. *JB THE STEERING FELT LOOSE AS IF IT SHOULD HAVE BEEN TIGHTER. *JB
MY WIFE BOUGHT A 2002 IMPALA AND WE BOTH LOVE THE CAR. BUT RECENTLY IT HAS HAD A CLUNKING IN THE STEERING COLUMN. I AM A MECHANIC AND KNOW THAT IT COULD BE A FAULTY INTERMEDIATE SHAFT. WHY IS THERE NO RECALL FOR THIS PROBLEM? I HAVE RESEARCHED THESE ARCHIVES AND HAVE SEEN MANY SIMILAR COMPLAINTS. EVEN SOME FAILURES. WHY ARE DEALERS NOT WILLING TO DO ANY REPAIRS FOR THE CLUNKING NOISE?*AK
WHILE DRIVING, THE STEERING PRODUCED A LOUD KNOCKING NOISE. *AK THE STEERING SHAFT FAILED. CONSUMER HAS OWNED GM VEHICLES ALL HIS LIFE AND NEVER EXPERIENCED STEERING FAILURE, EVEN AT 54,000 MILES. HE BELIEVED THE STEERING SHOULD BE RECALLED. *PH *JB
THE STEERING ON MY 2002 CHEVROLET IMPALA LS HAS BEEN GIVING ME PROBLEMS SINCE I FIRST PURCHASED IT IN NOVEMBER OF 2002 WITH 5,000 MILES ON IT. IT FEELS LIKE SOMETHING IS LOOSE IN THE FRONT END AND THE STEERING IS TERRIBLE. I HAVE HAD THE VEHICLE AT THE DEALER AT LEAST THREE TIMES IN THE PAST YEAR FOR THE PROBLEM AND IT HAS YET TO BE RESOLVED. I AM VERY CONCERNED THAT WHATEVER IS LOOSE OR DEFECTIVE IN THE FRONT END IS GOING TO CAUSE ME TO LOSE CONTROL OF THE VEHICLE ON THE FREEWAY AT SOME POINT. MY VEHICLE ONLY HAS 29,000 MILES AND IT SHOULD NOT BE HAVING THESE PROBLEMS. *LA
THE VEHICLES STEERING COLUMN WAS VERY LOOSE AND PRODUCED A LOUD SQUEAKING NOISE. *NLM
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THEY WILL HAVE ERRATIC STEERING CONTROL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED TS
WHILE MAKING A LEFT TURN, THE FRONT LEFT WHEEL FELL OFF. ALTHOUGH MINIMAL IMPACT (IF ANY) WAS SUSTAINED, THE TIE ROD AND KNUCKLE WAS BROKEN.*AK
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2002 Chevrolet Impala has 38 Steering complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.