38 complaints reported

2002 Chevrolet Impala Steering

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
38
Crashes
2
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jan 2005

CLUNKING NOISE FROM THE STEERING MECHANISM WHEN TURNING LEFT OR RIGHT. *NM

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: May 2004
Jan 2005

CLUNKING NOISE WHEN TURNING STEERING WHEEL AND YOU COULD FEEL IT IN THE STEERING WHEEL DEALER SAID INTERMEDIATE SHAFT NEEDED REPLACING. THEY ALSO SAID THE TIE ROD ENDS WERE WORN SO BAD THE WHEELS COULD FALL OFF. ALL OF THIS IS HAPPENING WITH ONLY 26,000 MILES ON VEHICLE. *NM

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jan 2004
Jan 2005

LOOSE/DAMAGED STEERING COLUMN PART CAUSES " CLUNKING SOUND" WHILE TURNING OR BRAKING. STARTED AROUND 2000 MILES-FEELS LIKE SOMETHING IS LOOSE AND I AM AFRAID SOME DAY SOMETHING IS GOING TO COME OFF THE CAR! VERY INSECURE FEELING. REPORTED TO THE DEALER SEVERAL TIMES, BUT NO DIAGNOSIS ACCORDING TO THE DEALER.. *JB

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jan 2003
Aug 2004

CLICKING OR CLUNKING SOUND IN THE FRONT END WHEN YOU TURN TO GO AROUND A CORNER. IT SOUNDS LIKE SOMETHING IS LOOSE. I HAVE CALLED THE DEALER ABOUT THE PROBLEM. THEY WERE VERY MUCH AWARE OF IT. THEY HAVE HAD TO REPLACE THE FAULTY PARTS QUITE OFTEN. MY PROBLEM IS THAT I AM OVER MY WARRANTY IN MILES. THIS IS ALSO NOT JUST A PROBLEM ON THE 2002 MODELS. IT HAS BEEN A PROBLEM BEFORE. BECAUSE THIS HAS BEEN AND ON GOING PROBLEM I FEEL ALL VEHICLES WITH THIS PROBLEM SHOULD BE RECALLED. THANK YOU FOR YOUR TIME. *JB

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Aug 2004
Jul 2004

AFTER GOING OVER A BUMP, THE VEHICLE VIBRATED. THE DEALER STATED THAT THE STEERING GEAR SHAFT WAS DEFECTIVE. *JB

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Sep 2004
Apr 2004 Crash

WHILE DRIVING AT ANY SPEED THERE WAS A CLICKING SOUND COMING FROM THE STEERING COLUMN. ALSO, CONSUMER WAS SLOWING FOR A STOP SIGN WHEN ANOTHER VEHICLE COLLIDED INTO THE RIGHT FRONT SIDE OF CONSUMER'S VEHICLE. CONSUMER ATTEMPTED TO AVOID THE COLLISION, BUT WAS UNABLE TO SO DUE TO THE STEERING COLUMN LOCKING UP. *AK *NM

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Apr 2004
Feb 2004

WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT, THE STEERING WHEEL MADE A KNOCKING SOUND. THE CONSUMER BELIEVED IT WAS THE INTERMEDIATE SHAFT. PLEASE DESCRIBE FURTHER. *JB THE STEERING FELT LOOSE AS IF IT SHOULD HAVE BEEN TIGHTER. *JB

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Feb 2004

MY WIFE BOUGHT A 2002 IMPALA AND WE BOTH LOVE THE CAR. BUT RECENTLY IT HAS HAD A CLUNKING IN THE STEERING COLUMN. I AM A MECHANIC AND KNOW THAT IT COULD BE A FAULTY INTERMEDIATE SHAFT. WHY IS THERE NO RECALL FOR THIS PROBLEM? I HAVE RESEARCHED THESE ARCHIVES AND HAVE SEEN MANY SIMILAR COMPLAINTS. EVEN SOME FAILURES. WHY ARE DEALERS NOT WILLING TO DO ANY REPAIRS FOR THE CLUNKING NOISE?*AK

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: May 2004
Dec 2003

WHILE DRIVING, THE STEERING PRODUCED A LOUD KNOCKING NOISE. *AK THE STEERING SHAFT FAILED. CONSUMER HAS OWNED GM VEHICLES ALL HIS LIFE AND NEVER EXPERIENCED STEERING FAILURE, EVEN AT 54,000 MILES. HE BELIEVED THE STEERING SHOULD BE RECALLED. *PH *JB

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Oct 2003
Nov 2003

THE STEERING ON MY 2002 CHEVROLET IMPALA LS HAS BEEN GIVING ME PROBLEMS SINCE I FIRST PURCHASED IT IN NOVEMBER OF 2002 WITH 5,000 MILES ON IT. IT FEELS LIKE SOMETHING IS LOOSE IN THE FRONT END AND THE STEERING IS TERRIBLE. I HAVE HAD THE VEHICLE AT THE DEALER AT LEAST THREE TIMES IN THE PAST YEAR FOR THE PROBLEM AND IT HAS YET TO BE RESOLVED. I AM VERY CONCERNED THAT WHATEVER IS LOOSE OR DEFECTIVE IN THE FRONT END IS GOING TO CAUSE ME TO LOSE CONTROL OF THE VEHICLE ON THE FREEWAY AT SOME POINT. MY VEHICLE ONLY HAS 29,000 MILES AND IT SHOULD NOT BE HAVING THESE PROBLEMS. *LA

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Nov 2003
Feb 2003

THE VEHICLES STEERING COLUMN WAS VERY LOOSE AND PRODUCED A LOUD SQUEAKING NOISE. *NLM

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Feb 2003
Nov 2002

CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THEY WILL HAVE ERRATIC STEERING CONTROL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED TS

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Feb 2002
Jul 2002 Crash

WHILE MAKING A LEFT TURN, THE FRONT LEFT WHEEL FELL OFF. ALTHOUGH MINIMAL IMPACT (IF ANY) WAS SUSTAINED, THE TIE ROD AND KNUCKLE WAS BROKEN.*AK

Type: Vehicle, Vehicle: 2002 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jun 2002

Trend Over Time

Complaints by year

Quick Summary

The 2002 Chevrolet Impala has 38 Steering complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.