2011 Ford Edge UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
REAR HATCH WILL OPEN UP RANDOMLY, NO RHYME OR REASON. USUALLY ONLY HAPPENS WHEN PARKED. I BELIEVE IT MAY BE A KEY FOB ISSUE, BUT CAN'T BE CERTAIN. *TR
PANORAMIC VISTA ROOF WILL NOT CLOSE. VEHICLE WAS STATIONARY. I HAVE RESEARCHED THE ISSUE AND THOUSANDS OF FORD OWNERS ARE AFFECTED.
THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER SUN ROOF OPENED AND FAILED TO CLOSE. THE SUN ROOF REMAINED CONTINUOUSLY IN THE OPEN POSITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE SUN ROOF WOULD NEED TO BE REPLACED. I LOOKED AT THE MOULDING AROUND THE WINDOW FROM THE TOP- AND THAT IS THE ONLY PART THAT IS SNAGGING THE WINDOW FROM CLOSING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DEALERSHIP SAID THE ENTIRE WINDOW NEEDED TO BE REPLACED $810 VS. JUST ORDERING THE 2 MOULDINGS ON THE TOP OF THE CAR. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
SUN ROOF SHATTERED WHILE DRIVING VEHICLE
THROTTLE BODY ISSUE - VEHICLE TURNS ON AND IS ABLE TO DRIVE, BUT WRENCH SYMBOL APPEARS ON DASHBOARD AND THE CAR GOES LIMP; UNABLE TO ACCELERATE AT ALL. THIS HAPPENS WHILE YOU ARE DRIVING! ACCORDING TO FORD, IT IS AN ISSUE WITH THE THROTTLE BODY. COST OF FIX AT LOCAL MECHANIC IS $330 FOR THE PART AND $285+ FOR LABOR.
THE "DOOR AJAR" WARNING IS BEING DISPLAYED AND DESPITE SLAMMING THE DOOR AS HARD AS POSSIBLE. THIS WARNING IS A RED HERRING SINCE THE PROBLEM IS REALLY THE MALFUNCTIONING DOOR LOCK. WHEN THE WARNING IS THERE, I CANNOT LOCK THE DOOR. THE QUOTES TO FIX THIS ARE RANING FROM $350 TO $500. I CANNOT USE THE CAR IF I CANNOT LOCK THAT CAR. I ALSO DO NOT KNOW : 1. IF I HAPPEN TO GET IT LOCKED, WILL IT UNLOCK. IF IT DOESN'T UNLOCK I WILL BE STRANDED. AND 2) IF THE DOOR IS TRULY AJAR BECAUSE THE LOCK IS FALING IN SOME MANNER, RISK OF THE DOOR OPENING UNEXPECTEDLY EXISTS. THEREFORE I HAVE STOPPED DRIVING MY EDGE. THIS PROBLEM HAPPENS WHEN I START THE CAR. THE PROBLEM HAS BEEN HAPPENING CONTINUALLY FOR ABOUT A WEEK (SINCE ABOUT 9/10/2018)
DOOR AJAR LIGHT HAS BEEN COMING ON. YOU HAVE TO OPEN AND CLOSE DOOR SEVERAL TIMES. DOORS WILL NOT LOCK. I DROVE MY CAR WITH LIGHT ON AS I COULD NOT GET IT TOO GO OFF. MY DOOR OPENED WHILE DRIVING DOWN THE HIGHWAY. I COULD HAVE BEEN SERIOUSLY HURT. NOT TO MENTION IT'S DANGEROUS THAT THE DOOR DOESN'T LOCK UPON GETTING IN IT, IF YOU WERE TRYING TO GET AWAY FROM A BAD SITUATION. THIS HAS BEEN ON GOING PROBLEM WITH MY CAR FOR OVER A MONTH.
I WAS DRIVING DOWN THE ROAD TAKING MY CHILD TO DAYCARE AND THEN GOING TO WORK LIKE WE DO EVERY DAY, WHEN THE VEHICLE STOPPED ACCELERATING. IT DIDN'T DIE, BUT IT JUST WOULDN'T LET ME ACCELERATE ANYMORE. I HAD TO TURN ON MY HAZARD LIGHTS AND GET OFF THE ROAD AS BEST AS I COULD SEEING AS HOW THERE WAS NO SHOULDER FOR ME TO PULL OVER ON. I PUT THE VEHICLE IN PARK AND RESTARTED IT AND IT DROVE FINE AFTER THAT. I'VE LOOKED UP MANY OTHER COMPLAINTS ABOUT THIS SAME ISSUE SO I'M WORRIED THAT IT WILL CONTINUE HAPPENING AND WE MIGHT NOT BE SO LUCKY THE NEXT TIME. OF COURSE I JUST SURPASSED MY 100,000 WARRANTY SO THERE'S NO TELLING WHAT IT WILL COST TO FIX IT. SURELY FORD KNOWS THIS IS AN ISSUE THAT THOUSANDS OF THEIR CUSTOMERS WITH THIS SAME VEHICLE ARE HAVING. I'M NOT SURE WHY THEY HAVEN'T DONE ANYTHING ABOUT IT YET.
AFTER THE WARRANTY PERIOD HAS EXPIRED, THERE ARE COMMON COMPLAINTS OF REVERSE CAMERA MALFUNCTION. WHILE MALFUNCTIONING, THE IMAGE FROM THE IN-DASH SCREEN WILL PRODUCE VARYING RESULTS. AT TIMES, THE IMAGE WILL BE GRAINY, WILL BE INTERMITTENTLY RESPONSIVE, WILL BE PRESENTED UPSIDE-DOWN / MIRROR-IMAGED, OR WILL NOT APPEAR AT ALL. WHILE THE BACKUP CAMERA DOES NOT PROVIDE THE SOLE SOURCE OF INFORMATION FOR THE DRIVER AS IT IS SUPPLEMENTED BY THE DRIVER'S FIELD OF VISION AND ACCESSORY MIRRORS, THIS MALFUNCTION PRESENTS A POTENTIAL SAFETY CONCERN.
I WAS DRIVING TO WORK WHEN I HEARD A LOUD BOOM. AT FIRST I THOUGHT I HAD BLOWN A TIRE, BUT MY VEHICLE WAS NOT SHAKING LIKE I HAD, I LOOKED IN THE BACK SEAT TO MAKE SURE MY SON WAS OK AND THAT IS WHEN I NOTICED MY SUN ROOF HAD SHATTERED. NOTHING HIT IT, IT JUST SHATTERED ON ITS OWN.
I AM HAVING PROBLEMS WITH MY 2011 FORD EDGE WITH THE SAFETY LATCH - AUTO DOOR LATCH WILL NOT ENGAGE, KEEPS OPENING UP WHEN IN DRIVE ALONG WITH THE INTERIOR DOOR ADJAR LIGHT STAYING ON - THIS HAPPENS IN HOT WEATHER AS WELL AS COLD IN MINNESOTA - I CANNOT LOCK THE VEHICLE, AND DOOR LOCK KEEPS OPENING WHILE DRIVING CAUSING A SAFETY HAZARD
THE " DRIVER DOOR AJAR" LIGHT IS CONSTANTLY ON EVEN THOUGHT THE DOOR ISN'T AJAR. BECAUSE OF THIS, I AM UNABLE TO LOCK MY DOORS WHEN THE KEY IS IN THE IGNITION. THIS IS A HUGE SAFETY CONCERN .
THE DRIVER'S SIDE DOOR CENSOR STAYS ON NOT ALLOWING THE VEHICLE DOORS TO LOCK. IT ALSO CAUSES THE ALARM TO CONSTANTLY GO OFF.THE VEHICLE WOULD BE PARKED.
BACK UP CAMERA IS ONLY WORKING INTERMITTENTLY AND IF THE CAMERA DOES WORK- MOST OF THE TIME THE IMAGE IS UPSIDE DOWN. UPON RESEARCHING THIS ISSUE ONLINE I FOUND THAT MANY OTHERS ARE EXPERIENCING THIS ISSUE. MANY SUGGESTING RESETTING THE MYTOUCH SYSTEM TO FACTORY SETTINGS TO RESET CAMERA. I DID THIS- IT DID NOT WORK. BROUGHT CAR TO DEALER TODAY AND WAS TOLD CAMERA S BAD- COST OF NEW CAMERA $790!!! IF THIS IS AN ISSUE FOR MANY PEOPLE FORD SHOULD BE ASSISTING WITH REPAIRS AND FIXING ISSUE.
YESTERDAY, I REPORTED ISSUE WITH DRIVER SIDE "DOOR AJAR" INDICATOR LIGHT NOT TURNING OFF. TOOK THE CAR TO FORD DEALER TODAY AND WAS TOLD, UPON INSPECTION, THAT THE PASSENGER SIDE "DOOR AJAR" SWITCH IS ALSO BEGINNING TO FAIL. THEY WANTED OVER $500 TO FIX EACH SWITCH. IF BOTH DOOR PARTS ARE FAILING AT THE SAME TIME, THIS IS NOT A COINCIDENCE. I INFORMED THEM THAT I RESEARCHED THE ISSUE AND FOUND THAT THE NHTSB RE-OPENED INVESTIGATION INTO THIS ISSUE AFTER RECEIVING MORE THAN 1500 COMPLAINTS AND THEY SAID THAT THEY WEREN'T TOLD TO ISSUE A RECALL YET, SO THE REPAIR IS NOT COVERED. THESE PARTS ARE OBVIOUSLY DEFECTIVE- WHY ARE CUSTOMERS HAVING TO PAY OUT OF POCKET FOR REPAIRS?? BAD ENOUGH WE SUFFER THE INCONVENIENCE OF BEING WITHOUT CARS FOR REPAIR TIME. NHTSB NEEDS TO STEP IN AND FORCE FORD TO ISSUE A RECALL. OBVIOUSLY FORD WILL NOT DO IT ON THEIR OWN.
AS I'M DRIVING DOWN THE ROAD MY CAR JUST DECIDES TO TURN OFF, WHEN I HAD IT TOWED TO THE DEALER THEY COULDN'T FIND A PROBLEM. IT HAS HAPPEN SEVERAL TIMES AND I'VE ONLY HAD THE CAR 3 MONTHS :(
THE DOOR AJAR LIGHT REMAINS ON EVEN WHEN THE DOOR IS CLOSED. OPENING AND CLOSING THE DOOR DOES NOTHING AND THE LIGHT REMAINING ON IS INTERMITTENT, WITH NO RHYME OR REASON. WHEN THE LIGHT IS ILLUMINATED, AND THE CAR IS IN DRIVE, THE INTERIOR LIGHTS REMAIN ON FOR ABOUT 60 SECONDS, THEN GO OUT. THIS IS ESPECIALLY BOTHERSOME WHEN DRIVING AT NIGHT AS IT MAKES IT DIFFICULT TO SEE. ADDITIONALLY, ALL DOORS WILL NOT LOCK WHILE THE CAR IS ON THE ROAD. WHEN PARKED, WITH ALL DOORS CLOSED, THE INTERIOR LIGHTS WILL REMAIN ON FOR SEVERAL MINUTES - UP TO 20 THAT I'VE WITNESSED. THE CAR ALARM WILL ALSO BE TRIGGERED AFTER SOME TIME. I HAVE HAD TO REPLACE THE BATTERY ALREADY ONCE AND HAVE SPENT CLOSE TO $1000 TO HAVE THIS ISSUE FIXED BUT THE DEALERSHIP HAS BEEN UNABLE TO PREVENT THE DOOR AJAR LIGHT FROM STAYING ON.
MY 2011 FORD EDGE LIMITED TURNS OFF IF A TRAFFIC LIGHT LAST LONGER THAN 30 SECONDS, THEN I HAVE TO QUICKLY PUT THE CAR IN PARK AND RESTART IT. THIS MORNING IT TURNED OFF ON ME WHILE GOING 70 MPH ON A BUSY HIGHWAY!! WHEN I GOT TO MY OFFICE THIS MORNING I WAS SHAKING SO I TOOK TO THE INTERNET TO SEE IF I COULD FIND ANY INFORMATION ABOUT THIS. I WAS SURPRISED TO FIND ONE PAGE AFTER ANOTHER REGARDING THIS SAME ISSUE! I'VE READ CLOSE TO 500 SIMILIAR COMPLAINTS SO FAR THIS MORNING AND MANY MANY MORE LEFT TO READ BY PEOPLE WITH THE EXACT SAME PROBLEM! HOW HASN'T FORD OR YOUR AGENCY NOT ISSUE A RECALL. THIS IS CRIMINAL AND A TOTAL DISGRACE TO FORD AND YOUR AGENCY IF YOU TOO ARE HIDING SOMETHING! THIS WILL, IF IT HASN'T ALREADY, GET SOMEONE KILLED!!
2011 FORD EDGE DOOR AJAR LIGHT REMAINS ON EVEN WHEN DOOR IS SHUT TIGHTLY. THIS KEEPS DOME LIGHTS ON IN CAR AND KILLS THE BATTERY. HAD TO SLAM CAR DOOR 20 TIMES TONIGHT WHEN I ARRIVED HOME TO GET LIGHT TO GO OUT. SEARCHED INTERNET AND SAW THAT MANY PEOPLE ARE HAVING THIS ISSUE AND THAT IN OCT 2016 NHTSA LAUNCHED INVESTIGATION INTO THIS AFTER OF 1500 COMPLAINTS! CALLED FORD SERVICE THEY SAID THERE NO RECALL ON THIS, SO NO CUSTOMER SERVICE ASSISTANCE. TOLD ME TO GO TO DEALER AND HAVE PROBLEM DIAGNOSED. TOLD TO KEEP RECEIPT BECAUSE IF RECALLED IN FUTURE YOU CAN BE REIMBURSED. HOW CAN THEY IGNORE SOME MANY COMPLAINTS?? SOME INTERNET POSTS ABOUT ISSUE CLAIMED THEIR DOOR OPENED WHILE DRIVING... THIS IS VERY SCARY!
DOOR LATCH ISSUES - DOOR LATCHES ARE FAULTY AND CAUSES BATTERY TO DRAIN, LIGHTS TO COME ON AND OFF, YOU ARE ALSO NOT SURE IF THE DOOR IS CLOSED OR OPEN (SAFETY ISSUE) I HAVE SEEN MANY COMPLAINTS ON THIS ISSUE. WHY NO RECALL
REAR DRIVER'S SIDE DOOR DOES NOT SHOW SHUT ON ALERTS BUT THE DOOR IS SHUT.
THE DOOR LATCH INDICATOR CONTINUALLY SHOWS THAT THE DRIVER'S DOOR IS AJAR AT ALL TIMES. AS A RESULT, THE INTERIOR LIGHTS AND "DOOR OPEN " LIGHTS REMAIN LIT WHEN THE CAR IS TURNED OFF, DRAINING THE BATTERY. THE DOOR LOCKS DO NOT ENGAGE WHEN THE VEHICLE IS IN MOTION, A SAFETY ISSUE.
THE DOOR AJAR WARNING LIGHT IS ALWAYS ON. CREATES VISABILITY ISSUE AT NIGHT BECAUSE INTERIOR LIGHT ON AND CAR WONT LOCK . I SEE MANY COMPLAINTS ABOUT THIS AS WELL
THE DOOR AJAR LIGHT REMAINS ON FOR THE PASSENGER DOOR WHEN DOOR IS CLOSED AND PREVENTS THE DOOR FROM LOCKING WHILE DRIVING.
REAR DRIVERS SIDE DOOR LATCH IS MALFUNCTIONING. THE SENSOR LIGHT IN THE INSTRUMENT PANEL CONTINUALLY SAYS DOOR OPEN AND THE INTERIOR LIGHTS STAY ON WHILE DRIVING. THIS SIGNIFICANTLY IMPACTS NIGHTTIME VISIBILITY AND CREATES UNSAFE DRIVING CONDITIONS.
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Quick Summary
The 2011 Ford Edge has 145 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.