1,352 complaints reported

2010 Ford Fusion Steering

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
1,352
Crashes
20
Fires
0
Injuries
7

Complaint Timeline

Chronological view of owner reports

Jan 2016

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE ATTEMPTING TO MOVE THE VEHICLE OUT OF A PARKING LOT, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE STEERING WHEEL REQUIRED EXTRA EFFORT TO TURN. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE ELECTRONIC STEERING POWER ASSIST GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,420.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2016
Jan 2016

I BEGAN TO NOTICE A SOUND WHEN TURNING THE STEERING WHEEL, WHETHER IT WAS STATIONARY OR MOVING . OVER THE NEXT FEW DAYS, THE STEERING BECAME MORE STIFF, AS THE SOUND INCREASED. SOON THEREAFTER, THE VEHICLE BECAME DIFFICULT TO STEER. AS I WAS RETURNING HOME FROM WORK, RECENTLY, THE STEERING LOCKED UP COMPLETELY. AS I WAS DRIVING THROUGH A CURVE ON A SURFACE STREET AT APPROXIMATELY 45 MPH, THE STEERING LOCKED UP AND WOULD NOT ALLOW ME TO STRAIGHTEN THE WHEEL. I IMMEDIATELY APPLIED THE BRAKES TO KEEP FROM DRIVING OFF THE ROAD OR RUN INTO ONCOMING TRAFFIC. AS I SAT THERE, THE STEERING SLOWLY RELEASED IN SMALL AMOUNTS ONLY. I WAS ABLE TO GET THE VEHICLE HOME, AND ONLY ABLE TO MOVE THE STEERING WHEEL SPORADICALLY. IT IS NOW COMPLETELY LOCKED UP AND I CANNOT MOVE THE VEHICLE. THERE IS NO REASON THIS SHOULD BE HAPPENING. I HAVE READ OF HUNDREDS OF OTHER PEOPLE HAVING THIS EXACT SAME PROBLEM WITH THEIR 2010 FORD FUSIONS.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2015
Jan 2016

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE MAKING A LEFT TURN AT APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAILURE ERROR MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ELECTRICAL PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2016
Jan 2016

POWER STEERING ASSIST FAULT ALERT MESSAGE IS ON AND CAR HAS NO POWER STEERING. FORD AND DEALER SAY THAT THIS IS OWNER RESPONSIBILITY TO REPAIR EVEN THOUGH 2011 - 2012 FORD FUSIONS HAVE A RECALL FOR THIS. I DO NOT HAVE THE ARM STRENGTH TO DRIVE THE CAR WITHOUT THE STEERING SO IT HAS TO FIXED.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2016
Jan 2016

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRIC POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2016
Jan 2016

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT A SLOW SPEED, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT HAD TO EXERT EXTRA EFFORT TO STEER THE VEHICLE. THE CONTACT STATED TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE OPERATED NORMALLY. THE DEALER STATED THAT THE STEERING GEAR INTERNAL MODULE FAILED, AND WAS A FIXED NON-REPAIRABLE COMPONENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2016
Jan 2016

CAME OUT TO MY CAR TO GO OUT AND WHEN I TURNED IT ON THE DASHBOARD STARTED BEEPING AND AN ERROR MESSAGE CAME UP "SERVICE POWER STEERING NOW". THE POWER STEERING WENT OUT AND THE WHEEL IS STIFF NOW. LAST YEAR, I PAID 1800 TO REPLACE THE RACK AND PINION AND NOW THIS IS HAPPENING. I TOOK IT TO THE FORD DEALER AND THEY WANT 2000 TO FIX THIS PROBLEM.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2016
Jan 2016

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE IN REVERSE, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN COULD NOT DETERMINE THE FAILURE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER A FIFTH TIME AND WAS DIAGNOSED THAT THE INTERNAL FAILURE OF THE EPAS RACK AND PINION ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,590. UPDATED 07/12/16*LJ UPDATED 08/02/16.*JB

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Apr 2014
Dec 2015

COMPLETE LOSS OF POWER STEERING WHILE DRIVING ON A MAJOR HIGHWAY AT 55MPH. AN INDICATOR MESSAGE CAME ON AT THAT TIME, READING "SERVICE POWER STEERING NOW" AS WELL AS "SERVICE ADVANCE TRACK NOW" AND DUE TO LOSS OF STEERING AND INABILITY TO TURN THE STEERING WHEEL, I WAS ABLE TO PULL OFF THE ROAD TO AVOID AN ACCIDENT. DIAGNOSTICS AT FORD CERTIFIED REPAIR CENTER INDICATED A FAULTY SENSOR IN THE STEERING GEAR. THIS REQUIRED INSTALLATION OF AN ENTIRE NEW STEERING GEAR.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2015
Dec 2015

I WAS MOVING MY VEHICLE FROM OUTSIDE DRIVE INTO MY GARAGE. WHEN STEERING ASSIST MESSAGE APPEARED. AT THIS POINT POWER STEERING FAILED. WAS ABLE TO DRIVE VEHICLE INSIDE. I HAD VEHICLE TOWED TO FORD DEALER WERE THE STEERING POWER PACK MODULE WAS REPLACED.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2015
Dec 2015

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN STARTING THE VEHICLE, THE POWER STEERING WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,330.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2015
Dec 2015

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2015
Dec 2015

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PULLED OVER AND SHUT DOWN. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2015
Dec 2015

I WAS DRIVING MY VEHICLE ON 12/08/2015 WHEN ALL OF A SUDDEN A LIGHT STATING " POWER STEERING ASSIST FAULT SERVICE ADVANCETRAC I CALLED THE FORD DEALER AND THEY STATED THAT I WOULD HAVE TO TAKE THE VEHICLE TO GET INSPECTED. THE CAR IS NOT DRIVABLE. I ALMOST GOT INTO A HUGE WRECK WHEN THIS HAPPENED.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2015
Dec 2015

I HAD A FLAT TIRE, I DROVE A COUPLE OF BLOCKS ON A RESIDENTIAL ROAD TO GET TO A SAFE AREA TO CHANGE TIRE, TWO SENSORS WENT OFF , LOW TIRE PRESSURE, AND POWER STEERING SENSOR, AT THIS POINT IT BECAME TO STEER VEHICLE, POWER STEERING SENSOR REMAINED ON, EVEN AFTER RESTARTING, AND CHANGING THE FLAT TIRE . I TOOK IT TO PAT MILIKEN FORD DEALER, LOCATED ON TELEGRAPH RD. 4/16/2015 THE MECHANICS THERE RESET THE COMPUTER, TO NO AVAIL, POWER STEERING SENSOR NOW NEEDS TO BE REPLACED, I WAS CHARGED $1,872.05 FOR THAT REPAIR,I HAVE HAD MANY FLATS IN LIFE BUT NONE THIS EXSPENSIVE. I NOTICED THAT THERE WAS A ELECTRONIC POWER STEERING FAILURE RECALL NOTICE: DATE OPENED 10/02/2014 RECALL#15V340000 , DATE CLOSED:09/10/2015, YET I NEVER RECEIVED ANY NOTICE, MY VEHICLE IS REGISTERED, NO CHANGE IN ADDRESS. WHEN I HAD REVIEWED RATHER OR NOT THERE WAS A RECALL FOR POWER STEERING ISSUES AT TIME OF MY FLAT TIRE I COULD NOT FIND ANY, BUT FOUND A LOT OF COMPLAINTS. I DID CONTACT THE NEWS , BECAUSE BASED ON THE COMPLAINTS I WAS SEEING, I THOUGHT HOW DANGEROUS, I HAD GOTTEN THIS CAR FOR MY DAUGHTER TO DRIVE, AND I WAS IGNORANT TO YOUR EXISTANCE HOW DO I GET FORD TO REIMBURSE ME FOR THIS VERY EXPENSIVE FLAT TIRE. MY VEHICLE IS NOW AT PAT MILIKEN FOR A GAS LEAK! I AM HOPING YOU CAN HELP, I WAS NOT SURE WHERE ELSE TO FILE A COMPLAINT.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Apr 2015
Dec 2015

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED. AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING RACK SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2015
Dec 2015

POWER STEERING WENT OUT {POWER STEERING FAILURE} VEHICLE WAS STATIONARY. WAS TOLD BY FORD DEALERSHIP IT COULD BE THE STEERING GEAR AT A COST OF $1656.59.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2015
Dec 2015

I WAS DRIVING THE CAR AND THE ADVANCED TRAC LIGHT CAME ON. SERVICE POWER STEERING NOW. I WAS IN THE CAR WITH MY 9 YEAR OLD SON AND I AM 5 MONTHS PREGNANT.THIS IS VERY DANGEROUS AND NEED TO BE FIXED THIS IS MY ONLY TRANSPORTATION.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Mar 2015
Dec 2015

I WAS DRIVING HOME WITH MY 12 YEAR OLD SON DOWN THE POST ROAD IN ORANGE CT AND ALL OF A SUDDEN, THE MALFUCTION INDICATOR LIGHT FOR TRACTION CONTROL ILLUMINATES AND THEN I GET A MESSAGE TO SERVICE POWER STEERING NOW. WITHOUT WARNING,IN AN INSTANT, I LOST THE ABILITY TO STEER MY CAR SMOOTHLY AND SAFELY AS THE STEERING WHEEL BECAME EXTREMELY TIGHT. I DROVE ABOUT A MILE UNTIL I COULD PULL MY CAR OVER SAFELY AND THOUGHT THAT IT WAS JUST SOMETHING AS SIMPLE AS RESETTING MY CAR SO I TURNED THE CAR OFF AND RESTARTED IT, BUT BY THIS TIME, THE STEERING WHEEL WAS EVEN TIGHTER THAN BEFORE AND I COULD BARELY TURN THE WHEEL. I PRAYED AND DID MY BEST TO MANEUVER MY CAR SO THAT I WOULDN'T HIT ANYBODY ELSE, BUT IT WAS HARD TO EVEN DRIVE IN A STRAIGHT LINE PATTERN. THE TURNS I HAD TO MAKE TO DRIVE TO MY HOME WERE EXTREMELY WIDE AND UNSAFE. I'M UPSET WITH THIS AS I'VE DONE MY HOME WORK AND IT LOOKS LIKE THERE WAS AN INVESTIGATION REGARDING THIS SCENARIO BUT NOT AN ACTUAL RECALL. FORD ACKNOWLEDGES A SAFETY ISSUE, BUT APPERENTLY DOES NOTHING UNTIL SOMETHING HAPPENS. I LIVE IN A STATE THAT IS IN A RAINY SEASON AND SOON WINTER IF THIS HAD OF HAPPEN WITH SNOW ON THE GROUND...THIS WOULD HAVE BEEN BAD....VERY BAD.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2015
Dec 2015

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND APPROACHING A TURN, THE STEERING WHEEL REQUIRED FORCE IN ORDER TO STEER THE VEHICLE. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2015
Dec 2015

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED WITHOUT WARNING. THE DEALER STATED THAT THE POWER STEERING PUMP WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2015
Dec 2015

WHILE TRAVELING HOME FROM SCHOOL RECENTLY, MY SON, EXPERIENCED WITHOUT WARNING A SUDDEN AND TOTAL FAILURE OF THE ELECTRONIC POWER ASSISTED STEERING ON THE 2010 FORD FUSION THAT WE PURCHASED FOR HIM TO USE AT COLLAGE IN THE FALL. FORTUNATELY, HE WAS ON A STRAIGHT STRETCH OF ROAD AND NOT IN THE MIDDLE OF ONE OF THE MANY WINDING CURVES HE TRAVELS ON HIS WAY HOME FROM SCHOOL. ALSO, FORTUNATELY (FOR FORD MOTOR CO.) HE WAS NOT MEETING ANOTHER CAR IN ONE OF THOSE CURVES. BEING AN INEXPERIENCED DRIVER AND FACED WITH THE SUDDEN AND TOTAL LOSS OF SUCH A CRITICAL SYSTEM; (SUCH AS POWER STEERING) THE OUTCOME QUITE POSSIBLY COULD HAVE BEEN CATASTROPHIC. FURTHERMORE; IT WOULD APPEAR THE PROBLEM IS SYSTEMIC IN NATURE, PLAGUING NOT ONLY FORD MOTOR CO., BUT OTHER AUTO MAKERS AS WELL. IT IS MY OPINION THAT THE WORLD IS NOT YET READY FROM AN ENGINEERING STANDPOINT, TO ALLOW ELECTRONICS TO REPLACE CRITICAL YET MECHANICALLY SIMPLE SYSTEMS WHOSE POSSIBLE FAILURE CAN BE LIFE-THREATENING. CONSIDER ALSO THAT DUE TO THE STRUCTURE OF ALL CORPORATIONS, THE MOTIVATION FOR ANY CHANGE IN SYSTEM ENGINEERING CAN ONLY BE PROFIT BASED. THE CONSUMER SHOULD IN NO WAY BE FORCED TO BEAR THE COST, FINANCIAL OR OTHERWISE, FOR SIMPLE ENGINEERING MISTAKES WHICH APPEAR TO BE BASED ON PROFIT RATHER THAN SOUND ENGINEERING PRACTICES. *TR

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Mar 2015
Dec 2015

OUR 16 YEAR OLD DAUGHTER WAS DRIVING IN TOWN ON SATURDAY ON OUR ICY ROADS WHEN SUDDENLY THE POWER STEERING FAILED. AS A RELATIVELY NEW DRIVER SHE HAD NO IDEA WHAT HAPPENED BUT WAS ABLE TO MAINTAIN CONTROL OF THE CAR AND GET IT PARKED. FROM THE DESCRIPTION OF THE SENSORS IT APPEARS TO BE A ELECTRIC POWER ASSISTED STEERING (EPAS) FAILURE. IN LOOKING THROUGH THE INTERNET THIS APPEARS TO BE A RELATIVELY COMMON PROBLEM ON THE FORD FUSIONS OF THIS ERA. *TR

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2015
Nov 2015

WHILE IN MOTION, AT 40 MPH, THE FRONT PANEL ERROR MESSAGES, "SERVICE POWER STEERING NOW" & "SERVICE ADVANCETRAC" DISPLAYED. I FORTUNATELY AVOIDED TRAFFIC AND PULLED INTO A PARKING LOT OFF A MAJOR ROADWAY IN THE CITY OF SUWANEE, GEORGIA. ALL POWER STEERING WAS LOST. THIS SEEMS TO FALL UNDER THE FOLLOWING PRELIMINARY EVALUATION #PE14030.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2015
Nov 2015

WHILE DRIVING THE SERVICE POWER STEERING NOW AND THE ADVANCE TRAC LIGHT CAME ON. CAR BECAME HARD TO STEER. PULLED INTO A PARKING LOT, TURNED OFF THE CAR AND RESTARTED. COMPLETE LOSS OF POWER STEERING ASSIST.

Type: Vehicle, Vehicle: 2010 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2013

Trend Over Time

Complaints by year

Quick Summary

The 2010 Ford Fusion has 1,352 Steering complaints on file. 20 crashes have been reported. Review the timeline above for detailed owner experiences.