2011 Ford Fusion Steering

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT IT WAS DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

AFTER CRANKING MY CAR AND BEFORE PUTTING IT INTO DRIVE, THE POWER STEERING FAILED AND THE "POWER STEERING ASSIST FAILURE" MESSAGE APPEARED ON THE DASH. I TURNED THE CAR OFF AND SAT FOR A MINUTE. TURNED IT BACK ON AND WAS FINE. TWO DAYS LATER, I WAS LEAVING MY HOME AND THE SAME THING HAPPENED. HOWEVER INSTEAD OF IT WORKING AFTER A RESTART, THE POWER STEERING ASSIST FAILURE MESSAGE CAME ON EACH TIME. I COULD BARELY MUSCLE IT BACK INTO THE DRIVEWAY. MYSELF BEING 5'3" 130LBS FOUND IT VERY SCARY TO TRY TO CONTROL THE VEHICLE WHEN THE POWER STEERING WAS LOST. IT WAS ALMOST IMPOSSIBLE FOR ME TO GET BACK IN THE DRIVEWAY. THE DRIVER OF THE TOW TRUCK HAD TO MOVE IT BACK BEFORE HE COULD LOAD IT. I PURCHASED THE CAR FROM FORD AS A CERTIFIED PRE-OWNED CAR WITH 63,000 MILES ON IT IN JUNE. I CANNOT BELIEVE I HAVE ALREADY HAD A $1000 REPAIR ON THIS CERTIFIED PRE-OWNED. HUGELY DISAPPOINTED. IF THIS HAD HAPPENED TO ME WHILE DRIVING, I AM SCARED TO THINK OF WHAT THE RESULT WOULD HAVE BEEN. NO WAY I COULD HAVE CONTROLLED THE VEHICLE IF IT WERE IN MOTION AND THE POWER STEERING WENT OUT. THIS ISSUE NEEDS TO BE ADDRESSED AND I WOULD LIKE FOR FORD TO REIMBURSE THOSE INCLUDING MYSELF DEALING WITH THEIR FAULTY PARTS. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER STEERING WITH POWER STEERING AT FAULT ILLUMINATED ON THE INSTRUMENT PANEL. THE STEERING WHEEL WAS HARD TO TURN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE POWER STEERING INTERMITTENTLY FAILED WITHOUT WARNING. THE FAILURE WAS RECURRING AND THE VEHICLE WOULD BECOME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 69,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ELECTRIC RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 125,000.

MY POWER STEERING WENT OUT AROUND MARCH 27, 2014. I GOT IT FIXED ON APRIL 31, 2014 AND MAY 1, 2014. THEN ABOUT THIRTY DAYS LATER IT WENT OUT AGAIN SO NOW I HAVE TO PAY ONCE AGAIN TO GET IT FIXED. THERE ARE MULTIPLE COMPLAINTS ONLINE ABOUT THE FORD FUSIONS YEARS 2006 TO 2013 WITH THE SAME PROBLEM. THIS IS A VERY UNSAFE CAR TO DRIVE IN THIS CONDITION. *TR

WITHIN MONTHS OF HAVING MY BRAND NEW FUSION, I EXPERIENCED POWER STEERING FAILURE WHERE THE WHEEL LOCKED UP AND THE CAR HAD TO BE TURNED OFF TO RESET THE STEERING. THIS OCCURRED IN PARKING LOTS, AT SPEEDS OF 30MPH AND EVEN ON THE INTERSTATE GOING 65MPH. I RECENTLY HAD A SCARY INCIDENT OF LOSING STEERING CONTROL ON THE INTERSTATE, SO I TOOK IT IN TO THE FORD DEALERSHIP AND WAS TOLD IT WAS $1700 TO FIX, EVEN THOUGH IT WAS BECAUSE IT WAS ORIGINALLY MISSING A PART? NOT SURE HOW THAT'S MY FAULT, ESPECIALLY SEEING HOW MANY OTHER COMPLAINTS THERE ARE WITH THE SAME PROBLEM. I PAID FOR THE REPLACEMENT AND HAVE HAD NO PROBLEMS SINCE, BUT I SAW TODAY FORD RECALLED SOME CARS FOR THIS SAME PROBLEM BUT NOT THE 2011 FORD FUSION! THIS IS OBVIOUSLY A PROBLEM THEY NEED TO ADDRESS. I ASKED THE MAN WHO FIXED MY CAR IF HE'D SEEN THIS BEFORE AND HE SAID AT LEAST 6 BEFORE ME... SO HOPEFULLY FORD REALIZES THIS PROBLEM BEFORE PEOPLE HAVE TO BE INJURED. *TR

WHILE DRIVING AT ABOUT 57 MPH WITH CRUISE CONTROL ON, THE DASH SHOWED THE FOLLOWING TEXT (APPROX.) "POWER STEERING ASSIST FAILURE" / "SERVICE ADVANCETRAC" AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN. I PULLED OFF THE ROAD APPROXIMATELY 1000FT AHEAD AND SHUT OFF THE CAR. UPON RESTARTING THE CAR, THE STEERING SEEMED TO BE WORKING FINE BUT MY TRUST IN THE VEHICLE'S SAFETY JUST DROPPED HUGE. *TR

OUR POWER STEERING WHEN OUT AS WE WERE DRIVING OUR DAUGHTER TO SCHOOL. VERY UNSAFE AND WE HAD WARRANTY THAT MAGICALLY DIDN'T COVER OUR POWER STEERING. WE WERE TOLD AT THE DEALER THAT OUR TIRES MADE THE RACK FALL OUT OF PLACE, BUT WHEN WE VISITED A FEW OTHER MECHANICS, THEY SAID THAT WAS UNHEARD OF AND THAT IT WAS A GIANT GLITCH. PLEASE DON'T DO A RECALL ON JUST THE FLOORMATS...OBVIOUSLY THERE IS A HUGE FLAW IN THE STEERING AS WELL AND WE DON'T HAVE $2000 TO JUST SHELL OUT TO GET IT FIXED. *TR

RAN INTO THE STORE LEFT CAR RUNNING WHEN I CAME OUT THE TRACTION LIGHT WAS ON AND AN ERROR CODE STATING SERVICE ADVANCETRAC SOON AND SERVICE POWER STEERING SOON WAS ON. I DROVE LESS THAN A MILE HOME AT LOW SPEED AND THE POWER STEERING WAS SEEMING TO GET A BIT TIGHT. ABOUT AN HOUR LATER I WENT BACK TO THE CAR STARTED IT UP AND THE ERROR CODE SAID SERVICE POWER STEERING NOW AND I HAD COMPLETE LOSS OF POWER STEERING. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE POWER STEERING AND STABILITRAC WARNING LIGHTS ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THE POWER STEERING PUMP AND RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 74,000. UPDATED 6/10/14*CN

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 22,000 AND CURRENT MILEAGE WAS 94,189.

I WAS ON MY WAY TO WORK MY SON WAS DRIVING ME WHEN THE POWER STEERING SERVICE LIGHT CAME ON WITHIN 10 MINUTES AFTER IT CAME ON MY STEERING WHEEL LOCKED HAD NO POWER STEERING AT ALL IF I HAD BEEN DRIVING OR MY DAUGHTER WE WOULD OF NOT BEEN ABLE TO HANDLE THE CAR. I BOUGHT MY FUSION JUST 2 YEARS AGO AND I HAVE NO ISSUES WITH IT UNTIL NOW AND I GET THE FIRST WARNING LIGHT AND THEN NO POWER STEERING. I HAVE SEEN OTHER CONSUMER COMPLAINTS WITH THE SAME ISSUE AS ME AND I AM NOT UNDERSTANDING WHY FORD HAS NOT DONE ANYTHING ABOUT THIS PROBLEM ITS TO NEW OF A CAR FOR SOMETHING THIS MAJOR TO GO WRONG WITH IT. IT IS A SAFETY ISSUE AND THEN THE FORD DEALERSHIP WANTS TO TELL ME THAT ITS GOING TO COST ME $1,624.00 TO FIX WHEN IN MY EYES ITS THEIR PROBLEM SOMETHING IS GOING ON WITH THE 2011 FORD FUSION POWER STEERING IT SHOULD NOT BE GOING OUT AFTER JUST A FEW YEARS. *JS

I BOUGHT THIS 2011 FORD FUSION WITH 42,331 MILES. THE NEXT DAY AFTER PURCHASING IT I STARTED IT AND PULLED IT OUT OF THE GARAGE. THERE WAS NO POWER STEERING. A POWER STEERING ASSIST LIGHT WAS FLASHING. I PUT THE CAR INTO PARK AND KILLED THE MOTOR. WHEN I STARTED THE CAR AGAIN EVERYTHING WAS FINE. I CALLED TO ASK ABOUT IT AND THEY TOLD ME I MIGHT HAVE JUST PUT THE CAR INTO DRIVE TOO QUICK NOT LETTING EVERYTHING BOOT UP. THAT WAS ALL IN GOOD BUT 2 DAYS LATER IT HAPPENED AGAIN AND IT NEVER WENT OFF. I HAD NO POWER STEERING. I TOOK THE CAR IN AND HAD IT WORKED ON. THEY REPLACED THE POWER STEERING. 1400 DOLLARS LATER I READ ALL THE OTHER COMPLAINTS ABOUT THE SAME THING AND WONDER HOW LONG IT WILL BE BEFORE THIS NEW STEERING WILL GO OUT. FORD IF YOU HAVE A PROBLEM STEP UP AND DO THE RIGHT THING BEFORE SOMEONE REALLY GETS HURT.

WHILE DRIVING MY 2011 FORD FUSION I LOST ALL POWER STEERING TO THE VEHICLE. I COULDN'T CONTROL THE STEERING AND IMMEDIATELY TURNED THE VEHICLE OFF TO SEE IF THIS RESOLVED IT. THIS HAPPENED TWO OTHER TIMES, AND THE ISSUE RESOLVED ITSELF AFTER I TURNED OFF THE VEHICLE AND TURNED IT BACK ON. THIS LAST TIME WAS A DIFFERENT STORY. THE POWER STEERING WENT COMPLETELY OUT, AND IT HAS NEVER COME BACK. I WAS DRIVING TO A RESTAURANT, AND GOT MY VEHICLE PARKED OKAY, AND I THOUGHT THAT THE PROBLEM WOULD BE RESOLVED AFTER I TURNED IT OFF AND BACK ON. THIS TIME IT DIDN'T. I HAD TO HAVE MY VEHICLE TOWED HOME! (THIS WAS THE OCCURRENCE ON OCTOBER 28, 2014. I HAVE HAD MY BATTERY CHECKED TO MAKE SURE THAT IT IS NOT LOSING POWER, BUT THE POWER STEERING IS STILL OUT! I'VE SEEN LOTS OF REPORTS ABOUT THIS, AND AM HOPING FOR A RECALL. I CANNOT AFFORD TO GET THIS FIXED IF IT COSTS AS MUCH AS SOME OF THE OTHER POSTS SAY (UPWARDS OF $2,000.00 TO FIX IT) FORD NEEDS TO HELP ALL OF THESE CUSTOMERS NOW! *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

WE HAVE A HAD A FEW INCIDENTS RECENTLY WITH THE ELECTRICAL POWER STEERING IN OUR 2011 FORD FUSION JUST QUITTING AND THE CAR BEING HARD TO TURN. MOST WERE OCCASIONS COMING OFF A STOPPED OR SLOWING POSITION ON REGULAR SUBURBAN ROADS. *TR

WAS PULLING INTO DRIVE WAY. AS SOON AS STRAIGHTENED OUT THE WHEELS, STEERING LOCKED UP. I COULD NOT TURN THE WHEELS NONE AT ALL. THEY WERE LOCKED IN THE LAST POSITION THEY WERE IN BEFORE THE POWER STEERING LOCKED UP. IT HAS HAPPENED AGAIN ALSO. LOCKED UP AND CANNOT BUDGE THE STEERING. LOOKED ON LINE AND HAVE SEEN WHERE THIS IS HAPPENING TO A LOT OF FORD FUSIONS. NEEDS TO BE LOOKED INTO. SOMEONE IS GOING TO GET KILLED IF NOT ALREADY! *TR

DRIVING VEHICLE THROUGH A PARKING GARAGE AND THE POWER STEERING WENT OUT. NO POWER STEERING ASSIST AVAILABLE. A PROMPT CAME UP ON DASHBOARD STARTING "POWER STEERING ASSIST FAILURE." *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

WHILE EXITING THE HIGHWAY MY CAR SUDDENLY BECOME EXTREMELY HARD TO STEER MY WIFE, CHILD AND MYSELF WHERE IN THE CAR AT THE TIME. I HAVE BAD THE CAR LOOKED AT THE CAN NOT FIND ANYTHING WRONG WITH THE RACK ASSEMBLY. *TR

MY WIFE WAS DRIVING ARE 2011 FORD FUSION THE OTHER DAY ON HER WAY BACK FROM A TRIP. NOTE WE JUST PURCHASED THIS CAR 35 DAYS AGO ROUGHLY. THE FUSION HAD 30,XXX MILES ON IT WHEN PURCHASED AND THE TIME OF THE INCIDENT WHEN THE POWER STEERING FAILED WAS 31,XXX MILES WE HAD NOT PUT MORE THEN 1000 MILES ON THIS CAR SINCE WE BOUGHT IT. THE WIFE WAS DRIVING THROUGH A CONSTRUCTION ZONE ON HER WAY HOME. SHE WAS A LITTLE MORE THEN A 100 MILES AWAY FROM ARE HOME. SHE WAS ON THE INTERSTATE WHEN SHE SUDDENLY REALIZED THE POWER STEERING LIGHT CAME ON SAYING IT NEEDED TO BE SERVICED. SHE WAS DRIVING IN SINGLE LANE OF TRAFFIC IN A 65 MPH ZONE BECAUSE OF THE CONSTRUCTION. LUCKILY THE POWER STEERING HELD UP LONG ENOUGH FOR HER TO GET OFF AT THE NEAREST EXIT OF THE INSTATE BEFORE IT FAILED COMPLETE IN THE PARKING LOT OF A GAS STATION. THINGS LIKE THIS ARE NO JOKE AND I CAN NOT BELIEVE FORD ISN'T DOING ANYTHING ABOUT THIS. I'M THANKFUL MY WIFE WAS NOT HURT OR ANYONE ELSE LIKE ON COMING TRAFFIC OR A CONSTRUCTION WORKER. BUT I'M VERY VERY ANGER AND HOPE FORD WAKES UP AND RECALLS THIS STEERING ISSUE BEFORE ITS TO LATE FOR SOME UNLUCKY PERSON!! THIS SHOULD NOT BE HAPPENING ON ANY CAR LET ALONE CLOSE TO BRAND NEW CARS WITH LESS THEN 100K ON THEM. I HAVE OWNED AND DROVE MANY FORD VEHICLES IN MY LIFE BUT I DON'T KNOW IF I WILL EVER BUY ANOTHER FORD CAR BECAUSE OF THIS CLEAR SAFETY ISSUE. MY WIFE IS FAIRLY STRONG AND SHE COULD BARELY MOVE THE CAR STEERING WHEEL AFTER IT LOST POWER TO THE WHEEL AND I EVEN MOVED THE CAR SO IT COULD BE TOWED AND I STRUGGLED TO TURN THE WHEEL I COULD NOT IMAGINE IF THE POWER STEERING WENT OUT AND I WAS NOT READY I WOULD PROBABLY LOSE CONTROL IF I WAS ON THE INTERSTATE OR IN CLOSE TRAFFIC LET ALONE TRYING TO MAKE A HARD TURN IN A CORNER. I HOPE EVER ONE THE BEST OF LUCK WITH THIS AS I KNOW I'M NOT ALONE AND PLEASE FILL OUT THE REPORT TO GET THIS RECALLED. THANKS!! *TR

I WAS ON THE INTERSTATE DRIVING MY 2011 FORD FUSION AWD 3.0L AT 75 MPH WHEN SUDDENLY I LOST POWER STEERING. A WARNING ICON APPEARED ON MY DASH IN ADDITION TO A MESSAGE READING: "SERVICE ADVANCED TRAC & SERVICE POWER STEERING. I HAD THIS OCCUR THREE TIMES PREVIOUSLY AT LOW SPEEDS IN PARKING LOTS, BUT NEVER AT SUCH HIGH SPEEDS. I SAFELY EXITED THE INTERSTATE, CAME TO STOP, TURNED MY ENGINE OFF, AND RESTARTED MY CAR. THE WARNING MESSAGE DISAPPEARED AND I REGAINED POWER STEERING. I THEN WENT BACK ONTO THE INTERSTATE UP TO 65 MPH WHEN THE ISSUE HAPPENED AGAIN. I WAS ABLE TO CAREFULLY DRIVE HOME THE REST OF THE WAY WITHOUT POWER STEERING WHICH TOOK A SIGNIFICANT AMOUNT OF EFFORT TO TURN THE STEERING WHEEL. I TOOK THE CAR IT INTO THE DEALER THE NEXT DAY. THEY DIAGNOSED IT AS AN "INTERNAL MOTOR FAULT IN STEERING RACK". THEY HAD TO REPLACE THE STEERING RACK AND GEAR ASSEMBLY AND DO A WHEEL REALIGNMENT. TOTAL COST OF REPAIR WAS $1700. I WAS FORTUNATE TO NOT BE INVOLVED IN AN ACCIDENT WHEN SUDDENLY LOSING POWER STEERING ON THE EXPRESSWAY. FORD NEEDS TO FURTHER INVESTIGATE THIS AND REPAIR IT ACROSS ALL VEHICLES AFFECTED BEFORE SOMEONE GETS SERIOUSLY INJURED. *TR

I WAS DRIVING APPROX 40 MPH ONTO AN ON RAMP FOR A HIGHWAY. AS I STARTED ON THE RAMP MY STEERING WHEEL WOULD NOT TURN NORMALLY. IT TOOK TREMENDOUS EFFORT TO STEER IT. FORTUNATELY THERE WAS A DIRT ROAD OFF THE RAMP BACK TO THE ROAD I WAS ON AND I WAS ABLE TO MUSCLE THE CAR INTO A GAS STATION LESS THAN 1/4 MILE AWAY. *TR

WAS DRIVING IN AN AREA OF STOP LIGHTS AND LOW SPEED, SERVICE POWER STEERING CAME ON AS WELL AS SERVICE ADVANCETRAC. DID NOT KNOW AT THE TIME WHAT IT MEANT, PARKED CAR AND CAME BACK, HAD NO STEERING. HAD THE VEHICLE TOWED TO CLOSEST FORD DEALERSHIP AND WAS ESTIMATED AT $2000 REPAIR, HAD IT TOWED TO MY PERSONAL MECHANIC WHO HAS SERVICED MY CAR SINCE I PURCHASED IT. HE FIXED THE PART FOR SIGNIFICANTLY LESS AND WITH A WARRANTY. I RECEIVED MY CAR MAY 22ND. LAST NIGHT, JUNE 2ND WAS DRIVING IN LOW SPEED AREA WHEN SAME WARNINGS CAME ON, DECIDED TO DRIVE IT 2 HOURS HOME SO MY MECHANIC CAN INVESTIGATE FURTHER WITH THE DEALERSHIP I BOUGHT THE VEHICLE FROM TO SEE WHAT THE PROBLEM IS. I HAD NOT EVEN HAD MY CAR FOR TWO FULL WEEKS. VERY FRUSTRATED WITH THE FORD DEALERSHIP SAYING THAT IT WAS MY FAULT FOR NOT BRINGING THE CAR IN AS SOON AS THE WARNINGS CAME ON THE SCREEN, THEY ALSO ACCUSED IT OF BEING MY FAULT FOR "IGNORING" A CHECK ENGINE LIGHT WHEN MY MECHANIC ALWAYS CHECKS IT AND CLEARS IT BUT IT CONTINUES TO APPEAR, IT IS A "EVAP" CODE, MEANING I'M NOT GETTING THE MAXIMUM MILEAGE THAT THE CAR WAS DESIGNED FOR BUT IT DOES NOT AFFECT THE PERFORMANCE OF THE CAR. I HAVE REPEATEDLY CONFIRMED THIS AS TO AVOID ANY CAR TROUBLES SINCE I AM LIVING 2 HOURS FROM HOME AT SCHOOL. VERY UNPROFESSIONAL CUSTOMER SERVICE AND HAVE DECIDED THAT I WILL NOT BE BUYING FORD VEHICLES IN THE FUTURE. VERY DISAPPOINTED BECAUSE I ENJOYED DRIVING THIS CAR. *TR