2013 Ford Fusion Power Train

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE GEAR SHIFTER WAS PLACED IN PARK, THE TRANSMISSION WAS STILL ENGAGED. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO ROLL FORWARD. CORWIN FORD OF SPRINGFIELD (LOCATED AT 3241 S GLENSTONE AVE, SPRINGFIELD, MO 65804, (417) 883-4330) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE CONTACT STOPPED AND PLACED THE VEHICLE INTO PARK, BUT IT MOVED BACKWARDS. THE CONTACT STATED THAT THE GEAR SHIFTER SEIZED AND WAS UNABLE TO SHIFT OUT OF PARK. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

I'M ON LUNCH AT WORK, AND GO TO PUT MY CAR IN DRIVE.. NOTHING WON'T BUDGE, SO I TRY PUTTING IT REVERSE NOTHING ITS STUCK IN PARK. AFTER WAITING 4 HOURS FOR A TOW TRUCK, AND GET IT TO THE DEALERSHIP I'M TOLD ITS THE BUSHING CABLE WHICH HAS A RECALL ON IT... JUST NOT MY VIN. ALSO THE REPAIRS ARE GOING TO COST 500 DOLLARS, AND THE PART IS ON BACK ORDER FOR THREE WEEKS. SO NOT ONLY DO I HAVE TO PAY FOR A RENTAL CAR FOR THREE WEEKS, I HAVE TO PAY 500 DOLLARS FOR SOMETHING THAT SHOULD ABSOLUTELY BE COVERED UNDER A RECALL.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LANCE CUNNINGHAM FORD (4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, (866) 591-3943) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT AFTER SWITCHING THE SHIFTER INTO THE PARK POSITION THE VEHICLE BEGAN TO ROLL DOWN A SLIGHT INCLINE. WHILE INSPECTING UNDER THE HOOD IT WAS DISCOVERED THAT THE SHIFT CABLE BUSHING HAD DISCONNECTED. THE CONTACT STATED THAT HE REPLACED THE BUSHING AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER AUTONATION FORD (23775 CENTER RIDGE RD. STE. WESTLAKE, OH) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA RECALL NUMBER: 18V471000 (POWER TRAIN). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE 111,000.

THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION DETACHED FROM THE TRANSMISSION ON 10/22/2018. THE DEFECT CAUSED THE TRANSMISSION TO BE IN A GEAR STATE (REVERSE) DIFFERENT THAN THE GEAR SHIFT POSITION SELECTED BY ME (DRIVE). MY DAUGHTER AND I WERE IN THE CAR, AND THE ISSUE CAUSED THE VEHICLE TO HIT A BUSH AT MY DAUGHTER'S PRESCHOOL, BECAUSE WHEN I HIT THE GAS, THE CAR WENT BACKWARDS INSTEAD OF FORWARDS INTO A PARKING SPOT IN THE PARKING LOT. I WAS ABLE TO BRAKE AND ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. FORTUNATELY, NO ONE WAS INJURED IN THE INCIDENT, AND THE VEHICLE EXPERIENCED NO BODY DAMAGE. I GOOGLED THE ISSUE, AND WITH MY WIFE, WAS ABLE TO MANUALLY CHANGE THE GEAR IN THE ENGINE COMPARTMENT TO DRIVE, AND I DROVE THE VEHICLE TO OUR TRUSTED MECHANIC ABOUT A MILE AWAY. MY GOOGLE RESEARCH INDICATED THAT SOME 2013 FORD FUSIONS WERE SUBJECT TO RECALL FOR THE ISSUE, SO I CALLED THE LOCAL DEALERSHIP (ROUSH FORD) TO DETERMINE WHETHER MY VEHICLE WAS SUBJECT TO THE RECALL. THE DEALERSHIP, AND LATER FORD CONFIRMED BY PHONE THAT MY VEHICLE, WITH ITS VIN, WAS NOT SUBJECT TO THE RECALL. THE FORD CASE NUMBER FOR MY REQUEST IS CAS16129095. SINCE MY ISSUE IS THE SAME AS THAT FOR OTHER 2013 FUSIONS SUBJECT TO RECALL, MY VEHICLE SHOULD BE SUBJECT TO RECALL AND REIMBURSEMENT FROM FORD. I NEED MY VEHICLE FOR WORK, HOWEVER, SO MY MECHANIC, VALENTINO'S, IS REPAIRING THE VEHICLE TODAY FOR AROUND $350, INCLUDING PARTS AND LABOR. I EXPECT TO BE LATER REIMBURSED FOR THESE REPAIRS BY FORD.

TAKATA RECALL COMPLAINT: TRANSMISSION SHIFTER CABLE CAME OUT FROM GEAR BOX...THE CABLE POP OUT OF PLACE WHILE SHIFTING INTO REVERSE. UNABLE TO SHIFT BACK INTO DRIVE BECAUSE CABLE POP. THE VEHICLE WAS STATIONARY.

"BROKEN SHIFTER CABLES RECALL" I PARKED MY CAR AND ATTEMPTED TO GO INTO A I WENT TO PUT MY CAR IN REVERSE AND THE GEAR SHIFT WOULD NOT MOVE FROM PARK. THE DASHBOARD READ "TRANSMISSION NOT IN PARK", BUT THE GEAR SHIFT WAS IN FACT IN "PARK". THE DASHBOARD LISTED THE CAR AS BEING IN "NEUTRAL". I WAS ABLE TO RESET A BUTTON AND GET THE CAR IN GEAR, BUT THE CAR WOULD ONLY MOVE FORWARD. IT WILL NOT MOVE IN REVERSE . I TOOK THE CAR TO AN AUTO MECHANIC AND WAS INFORMED THAT THE SHIFTER CABLE BUSHING NEEDED TO BE REPLACED. I TOOK THE CAR TO THE FORD DEALERSHIP AND THEY ALSO INFORMED ME THAT THE SHIFTER CABLE BUSHING WAS BROKEN AND NEED TO BE REPLACED. THERE IS AN ACTIVE RECALL FOR THIS EXACT SAME ISSUE, ON THE EXACT SAME MAKE AND MODEL OF MY VEHICLE. HOWEVER, MY VIN NUMBER WAS EXCLUDED FROM THE RECALL. I BELIEVE THIS WAS AN OVERSIGHT.

WHEN STARTING TO DRIVE THE CAR IT HAS SOME SLIPPING AND HESITANCY GOING FROM FIRST TO SECOND GEAR AND SECOND TO THIRD. ONCE IT GETS TO THIRD GEAR IT USUALLY RUNS FINE. WHEN PLUGGED IN TO DIAGNOSIS THE ERROR FOR SOLENOID COMES UP. IT IS CURRENTLY AT THE DEALERSHIP TO BE FIXED. WHEN ONLINE DOING RESEARCH ABOUT THIS PROBLEM I NOTICED A LOT OF SIMILAR COMPLAINTS FROM OTHERS AND NO RECALLS HAVE BEEN ISSUED BY FORD.

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE TRANSMISSION ENGAGED IN REVERSE. ALSO, THE IGNITION AND STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO SPRADLEY BARR FORD (4809 S COLLEGE AVE, FORT COLLINS, CO 80525) WHERE THEY STATED THAT IT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

CAR WAS PUT INTO PARK AND WOULD NOT SHIFT OUT OF PARK. PIECE HOLDING TRANSMISSION SHIFTER CABLE CAME OFF AND HAD TO BE REPLACED.

TRANSMISSION ISSUE I HAD MY FORD FUSION RECALL REPAIR DONE ON THE CLUTCH ASSEMBLY. THE DEALERSHIP DETERMINED MY TRANSMISSION NEEDED TO BE REPLACED AS WELL BUT SAID IT WAS NOT RELATED THE OTHER RECALL. MY CLUTCH AND FLYWHEEL WERE DAMAGED AS WELL. I DON'T SEE ANY WAY HOW THE TRANSMISSION DAMAGE IS NOT RELATED TO THE CLUTCH AND FLYWHEEL WHEN THEY'RE ALL CONNECTED IN THE DRIVE TRAIN. I'M SURE I'VE NOT THE FIRST PERSON TO HAVE THIS ISSUE. THE TRANSMISSION CONSTANTLY WHINES NO MATTER HOW FAST I DRIVE.

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE SHIFTER WAS IN THE PARK POSITION, THE VEHICLE SUDDENLY DROVE BACKWARDS. THE DRIVER IMMEDIATLEY USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (ADAMSON FORD, 1922 2ND AVE. S., BIRMINGHAM, AL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.

THE TRANSMISSION SHIFTER CABLE BROKE. I SEE WHERE THEY ARE BEING RECALLED, BUT NOT FOR MY VIN NUMBER. THE PART AND LABOR COST ME ALMOST $500. PLEASE HELP ME TO FIND OUT WHY MINE IS NOT COVERED AND HOW DO I GET MY MONEY BACK. IT SHOULD BE COVERED ON MY VEHICLE TOO. ITS A 2013 FORD FUSION. AND THATS WHAT THEY ARE RECALLING.

WHILE DRIVING MY FUSION I SUDDENLY NOTICED A LOUD SOUND AND THEN MY TRANSMISSION STARTED SHIFTING VERY ROUGHLY. I WAS OUT OF TOWN AND EVERY STOPLIGHT IT TOOK AN EXTENDED PERIOD OF TIME FOR THE CAR TO SHIFT WHEN TRYING TO TAKE OFF. AFTER ABOUT 30 MINUTES I PULLED INTO A DEALERSHIP TO SEE IF IT WAS SAFE FOR ME TO CONTINUE HOME. I WAS ADVISED THAT IT WAS NOT AND THAT I WOULD NEED A WHOLE NEW TRANSMISSION.

TRANSMISSION WOULD NOT SHIFT OUT OF REVERSE. SHIFT CABLE WAS MISSING GROMMET THAT CONNECTS IT TO MANUAL LEVER ON THE TRANSMISSION.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TITUS-WILL CHEVROLET BUICK GMC CADILLAC, 2425 CARRIAGE LOOP SW, OLYMPIA, WA 98502, (360) 464-4251) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE WAS PARKED IN DRIVEWAY WHEN GEAR SHIFTER FAILED. VEHICLE WAS STUCK IN PARK. AS IT TURNS OUT, SHIFTER CABLE HAD FAILED AND CABLE BECAME DISLODGED. NHTSA RECALL 18V471 CAR IS UNABLE TO OPERATE DUE TO CABLE FAILURE. FORD DEALER WILL NOT REPAIR. ASKING CUSTOMER TO FRONT PAYMENT FOR REPAIRS AND NEGOTIATE WITH FORD FOR REIMBURSEMENT. FORD HAS IDENTIFIED A DEFECT, THAT DEFECT HAS CAUSED MY VEHICLE TO BE IMMOBILE, AND FORD SHOULD BEAR THE EXPENSE OF REPAIR.

PULLED INTO DRIVEWAY, CAME TO A COMPLETE STOP AND PUT MY CAR IN PARK. THE GEAR SHIFTER WENT INTO PARK AND I REMOVED THE KEY. BEGAN LEAVING THE CAR AND IT ROLLED BACKWARDS. IMMEDIATELY GOT BACK INTO POSITION TO APPLY THE BRAKE. TRIED TO START THE CAR IT WOULD NOT START. APPLIED EMERGENCY BRAKE. UPON INVESTIGATION FOUND THE SHIFTER CABLE DETACHED FROM THE TRANSMISSION AND BUSHING WAS MISSING.

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE GEAR SHIFTER FAILED TO MOVE OUT OF PARK. THE INSTRUMENT PANEL DISPLAYED THAT THE VEHICLE WAS IN NEUTRAL. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COUGHLIN FORD OF JOHNSTOWN (670 W COSHOCTON ST, JOHNSTOWN, OH 43031, (740) 967-2085), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PARKED WITH THE ENGINE RUNNING, THE VEHICLE ROLLED AWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CAUGHT UP WITH THE VEHICLE AND TURNED THE ENGINE OFF TO STOP IT FROM MOVING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO ESTABROOK FORD (3689 14TH ST, PASCAGOULA, MS 39567, (228) 762-2641) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS UNKNOWN. *TT CONSUMER STATED PUT CAR IN PARK AND IT KEPT ROLLING, HAD TO TURN ENGINE OFF TO STOP CAR THEN WOULD NOT TURN BACK ON, CAR WAS TOWED. UPDATED 10/17/18*JB

04-AUG-2018 PARKED CAR IN DRIVEWAY. 05-AUG-2018 NEIGHBOR ACROSS STREET CALLED AND INFORMED ME THAT CAR HAD ROLLED DOWN AND STRUCK TRUCK. INVESTIGATED AND FOUND 2013 FORD FUSION HAD STRUCK FORD RANGER. FUSION WAS STILL IN PARK AND REMAINED IN PARK EVEN WITH MOTOR RUNNING AND BRAKE PEDAL APPLIED. AFTER DISCOVERING A RECALL WAS INITIATED 16 JULY 2018 I INSPECTED CABLE CONNECTION AND IT WAS DISCONNECTED AS THE RECALL( CAMPAIGN #18V471000) DESCRIBED. I CALLED FORD C.S. AND WAS TOLD MY VIN # WAS NOT PART OF RECALL. GEORGIA STATE PATROL ACCIDENT REPORT DATED 5-AUG-2018 WAS FILED AND THE CASE # IS [XXX]. I REQUEST A CALL A.S.A.P @[XXX] OR E-MAIL @ [XXX] TO CLARIFY MORE DETAILS OF INCIDENT OR BE OF ANY FURTHER ASSISTANCE. SINCERELY; [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT CALLED ON BEHALF OF THE DRIVER AND STATED THAT THE GEAR SHIFTER CABLE OF THE TRANSMISSION BEARING DETACHED WHILE SHIFTING GEARS. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO RAPIDS FORD LINCOLN, LLC (4330 8TH ST S #100, WISCONSIN RAPPIT, WI 54494), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE.

ON 07/30/18 I PULLED INTO A PARKING SPOT IN MY WORK PARKING LOT AND PUT MY CAR SHIFTER IN PARK. WHEN I LET MY FOOT OFF OF THE BRAKE THINKING MY CAR WAS IN PARK IT MOVED FORWARD ALMOST HITTING THE PARKED CAR IN FRONT OF ME! I LOOKED AT MY CAR DASH IT SAID THE CAR WASN'T IN PARK LIKE THE SHIFT WAS BUT MOVED INTO "S"! I HAD TO KEEP MY FOOT ON THE BRAKE BUT MY SHIFTER WAS STUCK IN PARK. I CALLED MY WORK SECURITY AND A FORD DEALERSHIP WHERE I WAS THEN TOLD TO PUT THE PARKING BRAKE ON AND TO TURN THE CAR OFF. BUT NOW MY CAR IS STUCK IN A DRIVE MODE AND THE SHIFTER IN PARK. FORD JUST RECALLED 2013 FORD FUSIONS FOR THIS VERY ISSUE WITH SHIFTER CABLE BUSHINGS BUT FORD CUSTOMER SERVICE IS SAYING THAT MY CAR VIN IS NOT INCLUDED IN THE RECALL SINCE IT WAS MANUFACTURED A FEW MONTHS BEFORE THE RECALL DATES! BUT WAS MANUFACTURED AT THE RECALL FACILITY AT HERMOSILLO. SO NOW I'M LEFT WITHOUT A CAR AND NO HELP FROM FORD! *TT

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED AN UNKNOWN NHTSA CAMPAIGN NUMBER FOR THE TRANSMISSION REGARDING A BUSHING THAT ATTACHED THE SHIFTER CABLE TO THE TRANSMISSION. ACCORDING TO THE NOTICE, THE BUSHING MAY DETACH FROM THE TRANSMISSION, ALLOWING IT TO BE IN A DIFFERENT GEAR THAN THE GEAR SHIFT POSITION SELECTED BY THE DRIVER. THE MANUFACTURER WAS NOT RESPONDING TO CALLS AND HAD A RECORDING WITH NO SOLUTION SINCE THE RECALL WAS RECENT AS OF 07/17/18. THE DEALER (ANDERSON FORD, 2207 N BELT HWY, ST JOSEPH, MO 64506, (816) 383-8000) WAS NOT AWARE OF ANY REIMBURSEMENT PLANS WHILE THE RECALL WAS INCOMPLETE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.