2018 Honda HR-V FUEL/PROPULSION SYSTEM

Fuel pump is failing and not properly propelling the fuel which is causing the car not to start correctly and failing during driving

I just want to get my recall done. It’s almost 2 years since the recall was announced and no one is able to do my car. I called Open Road Honda a bunch of times, last year they told me parts are not available. I have been following up since then every few months since honda sent a letter that parts are available. I just get sent to voicemail and no one calls back. I tried to call Honda to report but they just tell me to call local Honda dealerships. Something needs to be done with this before my car breaks.

The contact owns a 2018 Honda HR-V. The contact received notification of the NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Vehicle stalled while driving. The fuel pump had failed and needed to be replaced. Car was otherwise in good working condition and we had no indication anything was wrong before the vehicle stalled- only about 43000 miles on vehicle.

I left my car in the Fort Lauderdale airport parking garage for one week. When I came back from vacation the car started, pulled out of the spot and then refused to move. I had to have it towed for $700 all the way to my home in palm beach gardens. 52 miles at 7pm. This happened in July of 2023 and there is still no parts available to replace the faulty fuel pump.

RCV'D RECALL NOTICE AT END OF JULY FOR FUEL PUMP MODULE WITH 'OUT OF SPECIFICATION IMPELLERS. OVERTIME, THESE IMPELLERS MAY ABSORB AN EXCESSIVE AMOUNT OF FUEL AND DEFORM. A DEFORMED IMPELLER MAY CAUSE THE FUEL PUMP TO STOP WORKING'. DID NOT RECEIVE NOTIFICATION UNTIL THE END OF JULY 2020 WHEN THE RECALL WAS SET IN MAY 2020. DEALER WHERE I PURCHASED VEHICLE WAS UNAWARE OF THE RECALL AND CHECKED IN THE BEGINNING OF AUGUST SAYING THE PARTS WERE NOT YET RELEASED BY HONDA. FINALLY, ON 8/26/20 I CONTACTED CORPORATE WHO INDICATED THE PART HAD BEEN RELEASED A FEW WEEKS PRIOR. DEALER PUT IN A NEW FUEL PUMP WHICH APPARENTLY FIXES THE PROBLEM BUT UPON PICKING IT UP THE INSIDE OF THE VEHICLE SMELLED VERY STRONG OF GASOLINE. THE HONDA MECHANIC REASSURED IT WAS JUST FUMES FROM THE REPAIR SINCE THEY ACCESS PUMP TO THE FUEL TANK FROM INSIDE THE VEHICLE . HOWEVER, ON THE ROUGHLY 20 MILE RIDE HOME THE SMELL OF GASOLINE GOT WORSE SO MUCH THAT WE HAD TO ROLL THE WINDOWS DOWN BECAUSE WE WERE GETTING A HEADACHE AND OVER TAKEN BY THE GASOLINE SMELL. WE STOPPED AT A GAS STATION TO FILL THE VEHICLE TANK WHICH WAS DOWN TO ABOUT 1/4 TANK. WHEN THE GAS ATTENDANT FILLED THE TANK ALL THE GAS STARTED LEAKING OUT FROM UNDER THE CAR. CAR WAS PUSHED AWAY FROM THE PUMP. GAS CONTINUED TO POUR FROM UNDERNEATH AS A STEADY STREAM THEN AFTER ABOUT A HALF HOUR TO A DRIP. VEHICLE WAS TOWED BACK TO DEALER WHO THE NEXT DAY THOUGHT THE WING NUT TO HOLD THE PUMP GASKET LOOSENED AND ASSURED IT WAS FIXED. THEY FILLED THE TANK DROVE IT , SAID IT WAS FINE. I LEFT IT OVERNIGHT, AND THE NEXT DAY THEY CHECKED THE VEHICLE AND SAW GASOLINE STILL WAS LEAKING OUT FROM AN UNDETERMINED AREA UNDER THE VEHICLE . WHY WAS THE PART NOT RELEASED FOR SO LONG?HONDA REPAIR GARAGE HAS NOT YET DETERMINED WHERE THE LEAK IS AND WHAT IS DEFECTIVE AT THE TIME THIS IS WRITTEN 3 DAYS AFTER THE RECALL 'REPAIR'