2004 Honda Odyssey Air Bags

As the result of a recall, my driver airbag inflator was replaced. Soon afterwards, my horn started honking when hitting, bumps or moving the steering wheel. I returned the vehicle to the dealership, and they said they adjusted something that seem to help for a short period of time. However, the problem returned upon taking the car to another dealership. I found that the automotive repairman stated that the wrong part for the inflator had been installed. I returned it to the original dealership and they refused to address the problem. The dealer is persons Honda at 15525 Frederick Rd., Rockville, MD 20855.

The contact owns a 2004 Honda Odyssey. The contact stated while driving 20 MPH the driver-side front air bag deploy on its own without any impact, causing the contact to drive off the road and struck a tree and causing damages to the front end of the vehicle. No one was injured. No police report was filed. The vehicle was not towed, but the contact was able to drive the vehicle home. The manufacturer was not contacted. The failure mileage was 168,000.

The vehicle was taken to Honda to have the airbag replaced. They said that the work couldn’t be completed because the airbag had already been deployed. They said that they needed to work with corporate to determine what the costs were going to be. I kept making calls to find out what the status was but I never heard back. I did speak to a couple of reps but they never got back to me. Also, I became very frustrated because they kept telling they would get back to me and never did. Basically, I kept having to chase someone down to no avail. Any help that you could provide would be greatly appreciated. Thank you; [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

MY DAD RECIEVED A LETTER IN THE MAIL SAYING HE HAS TO MAKE AN APPOINTMENT TO FIX THE AIRBAG AND THE WEB SITES ARE NOT EVEN HELPING HIM MAKE AN APPOINTMENT.

2004 HONDA ODYSSEY EX. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALLS. *LD *JS

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS) BY GILLMAN HONDA (10595 W SAM HOUSTON PKWY S, HOUSTON, TX 77099, (866) 935-8321); HOWEVER, THE AIR BAG WARNING INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 157,000.

TL* THE CONTACT OWNED A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V182000 (AIR BAGS). WHILE DRIVING 40 MPH IN INCLEMENT WEATHER, THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A CONCRETE BARRIER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S WIFE SUSTAINED NECK ACHES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 109,571.

I RECEIVED A LETTER FROM HONDA AUTOMOBILE DIVISION INFORMING ME OF THE RECALL, AND STATING IN THE LETTER "FREE RENTAL CARS ARE AVAILABLE TO THE VEHICLE OWNER FOR THE DAY OF THE RECALL REPAIR, OR LONGER IF A REPLACEMENT PART IS TEMPORARILY UNAVAILABLE." I CALLED A LOCAL HONDA DEALER TO ARRANGE THE RECALL REPAIR AND WAS INFORMED THEY DON'T OFFER THE FREE RENTAL CAR SERVICE. I CALLED HONDA AUTOMOBILE DIVISION TO ENQUIRER ABOUT THIS SERVICE. THEY TOOK MY INFORMATION AND WILL HAVE AN ANSWER FOR ME WITHIN 24-48 HOURS I CAN EXPECT A CALLBACK WITH AN AUTHORIZATION SERVICE. THE WAY THE LETTER IS WORDED IMPLIES A FREE RENTAL IS AVAILABLE, NO WHERE IN THE LETTER DOES IT STIPULATE UPON DEALER APPROVAL, OR ANY FINE PRINT INDICATING ANY STIPULATIONS AROUND THE FREE CAR RENTAL. FROM THE LETTER, I EXPECT A LOANER WHILE REPAIRS ARE PERFORMED, YET HONDA HAS TO AUTHORIZE THIS. THE DEALER INFORMED ME TO BRING THE LETTER IN WITH ME BUT I CAN'T TAKE THE TIME TO TRAVEL THERE IN CASE I'LL BE DENIED A RENTAL. MY JOB REQUIRES I TRAVEL PERIODICALLY, AND IF SUCH ARISES WHILE MY VEHICLE IS BEING REPAIRED UNDER THE RECALL, I WILL NEED A LOANER. I WILL BE HAPPY TO PROVIDE A SCAN OF THE LETTER IF NEEDED BUT UNFORTUNATELY WE DON'T HAVE A SCANNER AT WORK.

AMERICAN HONDA MOTOR CO., INC GIVES ME THE RUN AROUND ON FOLLOWING THE TAKATA RECALL.

I TOOK MY VEHICLE IN TO THE SERVICE DEPARTMENT TO HAVE A RECALL PERFORMED. THEY WERE TO REPLACE THE SRS ELECTRONIC CONTROL UNIT REPLACED. WHEN I TOOK THE VEHICLE IN THERE WERE NO WARNING LIGHTS ON. AFTER THEY COMPLETED THE RECALL MY SRS WARNING LIGHT IS ON. THE LIGHT HAS NEVER BEEN ON IN THE 10 YEARS THAT I HAVE OWNED THE VEHICLE. SO AS IT TURNS OUT I TOOK A CAR WITH NO PROBLEMS IN TO THE DEALER TO HAVE A RECALL PERFORMED AND THEY RETURNED A DEFECTIVE CAR TO ME. THEY REFUSE TO FIX WHATEVER THEY DID TO CAUSE THE SRS MALFUNCTION LIGHT TO COME ON AND STAY ON.

TAKATA RECALL

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A SECOND RECALL NOTICE FROM HONDA LAST MARCH STATING THAT THE SECOND PART FOR AIRBAG RECALL WOULD BE READY IN SUMMER 2015. I CALLED A DEALER A FEW TIMES TO SEE THE PART WAS AVAILABLE. THEY SAID THAT IT WAS NOT AVAILABLE. IT IS ALMOST A YEAR SINCE HONDAY NOTIFIED ME OF THE RECALL. I CANNOT BELIEVE WHY THE PART IS NOT AVAILABLE BY NOW.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A RECALL REPAIR; HOWEVER, THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED. WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED, THE SENSOR INDICATED THAT THE AIR BAG WAS OFF. THE DEALER WAS NOTIFIED BY PHONE, BUT DID NOT PROVIDE THE CONTACT ANY FEEDBACK. THE FAILURE MILEAGE WAS 167,000.

TAKATA RECALL. WE RECEIVED A SAFETY RECALL NOTICE FROM HONDA IN JUNE 2016 REGARDING A PROBLEM WITH OUR PASSENGER FRONTAL AIRBAG INFLATOR. THE NOTICE SAID HONDA WOULD REPLACE THE AIRBAG INFLATOR FREE OF CHARGE. THE NHTSA RECALL NUMBER IS 16V-344. BEGINNING ON JULY 7, 2016, I TRIED SEVERAL TIMES TO CALL MY LOCAL HONDA DEALER (OURISMAN HONDA IN BETHESDA, MD) TO SCHEDULE AN APPOINTMENT FOR THE REPLACEMENT. HOWEVER, THEY HAVE REFUSED TO CALL ME BACK TO SCHEDULE AN APPOINTMENT. I CALLED AMERICAN HONDA'S CUSTOMER SERVICE NUMBER TO FILE A COMPLAINT AND NO ONE CALLED ME BACK. BOTH AMERICAN HONDA AND THEIR DEALER (OURISMAN HONDA) HAVE FAILED TO REMEDY THIS DEFECT WITHIN 60 DAYS OF THE DATE THAT I FIRST CONTACTED THE DEALER FOR A REPAIR APPOINTMENT (JULY 7, 2016).

TAKATA INFLATOR PASSENGER SIDE RECALL, PART NOT AVAILABLE AND NO ESTIMATE ON TIME FOR PART TO BECOME AVAILABLE

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA ODYSSEY. WHILE DRIVING 35 MPH, THE VEHICLE CRASHED INTO THE CURB. THE FRONT DRIVER SIDE AIR BAG DEPLOYED. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AWAY FROM THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT THE SRS WARNING LIGHT ILLUMINATED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V344000 (AIR BAGS) AND 15V045000 (AIR BAGS). UPON TAKING THE VEHICLE TO THE DEALER TO SCHEDULE THE RECALL REPAIR, THE TECHNICIAN INDICATED THAT THE FRONT PASSENGER SIDE SEAT BELT WOULD NEED TO BE REPLACED BEFORE THE RECALL REPAIR COULD BE PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

THIS IS ABOUT TRYING TO GET OUR RECALL FIXED AT HENNESSY HONDA IN WOODSTOCK GA. THEY ARE NOT FIXING THE RECALL UNLESS IT'S WITHIN 10-3 M-F AND THIS IS THE ONLY PLACE WITHIN 40 MINUTES. HERE WHAT HAPPENED: I RECENTLY RECEIVED A RECALL NOTICE ABOUT MY AIRBAGS. I LIVE IN CHEROKEE GEORGIA AND JUST CALLED MY LOCAL DEALER WHO I'VE HAD GREAT EXPERIENCES WITH WITH PREVIOUS RECALLS AND GETTING IT FIXED ON THE WEEKEND. WHEN I CALLED THIS TIME THEY TOLD US THAT THEY COULDN'T LOOK UP THE RECALL ON THEIR COMPUTER AND THAT THEY DON'T DO RECALLS ON THE WEEKEND. AFTER WE EXPLAINED OUR WORKING SCHEDULE ISN'T CONDUSIVE FOR ANY WEEKDAYS AND THAT THEY FIXED IT LAST TIME. HE SAID THERE IS ABSOLUTELY NO WAY TO FIX THE RECALL ON THE WEEKEND AND IF THEY WE DON'T LIKE IT GO SOMEWHERE ELSE. I'VE NEVER HAD ANYONE TELL ANYONE THAT "MANY PEOPLE HAVE JOBS AND KIDS AND IF YOU CAN'T GET HERE THEN THAT'S YOUR BAD PARENTING." ALL WE WANT TO DO IS GET A RECALL FOR A DEFECTIVE PRODUCT, NOT CALL SOMEONE AND BE INSULTED.

I'VE BEEN A LOYAL HONDA CUSTOMER FOR 20 YEARS BUT WILL NEVER PURCHASE A VEHICLE AGAIN FROM HENNESSEY HONDA. WE RECEIVED A RECALL SAYING MY AIRBAGS CAN ARBITRARILY DEPLOY. WITH 2 LITTLE CHILDREN, THIS IS DISTURBING TO ME. I CALL SATURDAY MORNING RIGHT AFTER I GET NOTICE (HENNESSEY HONDA) I'M TOLD TO CALL MONDAY THROUGH FRIDAY AND NO ONE CAN HELP ME ON THE WEEKEND. I STATE THAT I WORK AND THAT IS DIFFICULT TO DO AND DON'T THEY A SERVICE CENTER OPEN ON THE WEEKENDS TO FIX IT AND SHE SAID NO. I REITERATE THAT SOMEONE NEEDS TO INFORM ME IF THE REPLACEMENT PART IS AVAILABLE AND THERE'S A DEFECTIVE POTENTIALLY HARMFUL AIRBAG IN MY CAR. THAT'S WHEN THINGS TAKE A TURN FOR THE WORSE. ED MILLER GETS ON THE PHONE FROM THE SERVICE CENTER AND SAYS THEY REFUSE TO FIX IT ON THE WEEKEND. I STATE I WORK AND HAVE 2 SMALL CHILDREN IN WHICH I'M CONCERNED ABOUT THEIR SAFETY AND THAT MY JOB IS NOT FLEXIBLE AND I CAN'T TAKE OFF, CAN'T THEY PLEASE FIX IT ON THE WEEKEND. WE ARE ABOUT TO TAKE A LONG TRIP TOO! HE RUDELY AND CONDENSENDINGLY SAYS A LOT OF OUR CLIENTS HAVE KIDS AND JOBS AND ARE STILL ABLE TO DO IT DURING THE WEEK, IF YOU CAN'T THEN TO FIND ANOTHER DELARSHIP (THE NEXT IS OVER AN HOUR AWAY) I SAY IN TEARS AT THIS POINT, CAN I PLEASE SPEAK TO YOUR MANAGER. HE PROCEEDS TO LIE AND SAY HAVE ABSOULTELY NO MANAGER. I QUESTION THE VALIDITY OF THAT AND HE REITERATES THEY HAVE NO SERVICE MANAGER AND NO DEALERSHIP MANAGER. I'VE HONESTLY NEVER BEEN TREATED SO BAD BY SOMEONE IN MY ENTIRE LIFE. I DON'T EVEN KNOW WHAT TO SAY, I'M HONESTLY IN SHOCK, I DON'T KNOW WHAT'S WRONG WITH THIS GUY BUT THAT WAS THE MEANEST I'VE EVER BEEN TREATED. WE BROUGHT A BRAND NEW SUV FROM THIS DEALERSHIP A YEAR AGO AND ALWAYS USE THEM FOR SERVICE. TO TALK TO ANYONE LIKE THAT IS SO AWFUL. THEY ARE REFUSING TO FIX IT DURING HOURS I'M NOT AT WORK, DOESNT THAT VIOLATE SOME SAFETY LAWS?????

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V3440000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE ON THE CONTACT'S BEHALF. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V700000 (AIR BAGS) AND 14V351000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.