2019 Honda Passport Electrical System

while driving the instrument panel went off for several seconds there is a recall for 2019 Passports for this issue but not my VIN

The Auto Idle stop, turned off the car at a busy intersection, I was able to restart the car and took it in to the dealer. They installed a new battery, which has been working for about a year, then yesterday the AIS caused the car to stop again at a stop light and again today when I was waiting to make a left turn. Each time it has stopped it has taken longer to get the car to restart. This is a very scary situation when driving in traffic with my grandchild in the car. It seems unlikely that I need another new battery. The car only has 55,000 miles. I will be taking the car in again, but doing my research on this issue I find it is a very big problem with this model of car, so I wanted to add my issues to the count, so hopefully something will be done to solve the problem before there is a major crash.

Hello, I have put 3 batteries in this vehicle so far and it is a 2019 model year. In April, the car died while my wife was stopped at a light in the middle of town. I could not do anything...put it in gear..nothing...could not even open the door locks. I had to crawl into the back of the vehicle over the seats to get to the booster cable in very rear of the car. I was able to boost the battery and get it started after watching 100's of cars drive directly by me and around me while the car was stuck. It was a little dangerous. An automotive shop replaced the battery. the manufacture date on the battery is 2/25. My wife went the start the vehicle today...6-19-25 and the battery was dead again. There is something wrong here! I looked at the website for recalls and the only thing that comes up is the fuel pump recall which I tried to schedule several months ago and they did not have the part. Please make Honda expand this recall and make them responsible for this problem until we are sure it is fixed. This really should be covered at no cost. thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear view camera is all red and blurry..

Rear camera is malfunctioning. The view is blurry and frequently distorts to a green saturation removing visibility to the rear of the vehicle. This is a major safety hazard as the visibility is unpredictable and is obstructs the critical view behind the vehicle. Previously there was no issue. The issue only started occurring after a recall replacement was performed in December ‘23 for a similar issue. Previous recall info: RECALL 23-047 FAKRA CABLE INSPECTION Cause: FAKRA CONNECTORS UPDATE Correction: FAKRA CONNECTORS UPDATE OP CODE # 0101T0 1.70 - The replacement from recall or camera is faulty and needs replacement. Honda is stating they will not take action without a diagnosis which they are stating will cost $200 to the consumer. Please help protect the consumer here as it appears Honda is well aware of the issue persisting beyond the previous recall and purposefully not taking action.

The idle stop start stalled the suv at intersection while waiting at light. This has happened multiple times already over the last couple of months. The latest took several repeat attempts to get it started again

my car has an automatic stop start. I came to a full stop at a red light and the engine automatically turned off. The light turned green and i depressed the gas pedal and nothing happened, in other words the engine did not turn on. within a few minutes, I could turn the engine back on although sitting stalled at a light on a high speed expressway was dangerous.

Frequent shutdown of center display panel to a black screen with "MOST Network Failure" message posted. System repeatedly tries to reboot. Sometimes requires a restart to recover.

The auto stop/start feature has on multiple occasions failed to restart once the foot is taken off of the brake. The Passport's engine will stall, and the vehicle goes into neutral. The engine is completely dead and will not immediately restart. This has happened multiple times in traffic and is a safety concern. I have had the Passport looked at by a Honda Dealership. They advise that there are no error codes and advised me to replace the battery, but could not guarantee that a new battery would eliminate the issue. I am concerned about my family driving this vehicle due to this issue.

NOTED THAT THE DASHBOARD BLANKED OUT MOMENTARILY WHILE DRIVING ON THE INTERSTATE. THE SPEEDOMETER CAME BACK, FIRST, FOLLOWED BY THE REMAINING DASHBOARD ITEMS. THE INSTRUMENT PANEL CONTROL MODULE SOFTWARE UPDATE (RECALL) HAD BEEN COMPLETED 3 WEEKS PREVIOUSLY AND APPROXIMATELY 1200 MILES PRIOR TO THIS EVENT. DID NOT EXPERIENCE THIS ISSUE BEFORE THE SOFTWARE UPDATE. RETURNED THE VEHICLE TO THE DEALER FOR RECHECK BUT THEY DID NOT NOTE ANY SOFTWARE ERROR CODES.

COMPUTER SHUTS DOWN ON THE AUDIO SYSTEM. HAS BEEN TO THE DEALER 3 TIMES FOR REPAIR SOMETHING IS WRONG IN THE WIRING. WHILE DRIVING THESE LOUD NOISES COME FROM THE DASH THEN AFTER AWHILE IT SAYS AUDIO OFF. THEN NETWORK SHUTDOWN. *TR

WHILE DRIVING OVER SLIGHTLY ROUGH ROADS, THE RADIO SPEAKERS WILL MAKE A CRACKLING AND POPPING NOISE. SOMETIMES TO THE POINT OF COMPLETE MALFUNCTION WHERE THE SOUND WILL GO OFF COMPLETELY AND SHOW A MESSAGE OF NO AUDIO INPUT. THE ONLY WAY TO RESET THE AUDIO IS TO STOP THE VEHICLE, SHUT OFF THE IGNITION, AND OPEN THE DRIVERS DOOR TO END THE RETAINED ACCESSORY POWER FEATURE, THEN RESTART THE VEHICLE WHICH REBOOTS THE INFOTAINMENT SYSTEM. PROBLEM WAS REPORTED TO THE DEALER SERVICE DEPARTMENT WHO SAYS THEY CAN'T REPLICATE THE PROBLEM. THIS OCCURS WHILE USING ANY AUDIO INPUT SOURCES, INCLUDING THE MAPS FEATURE IN APPLE CARPLAY. IT'S VERY DISTRACTING AND THEREFORE A POTENTIALLY DANGEROUS PROBLEM WHILE DRIVING THE VEHICLE.

INFOTAINMENT DISPLAYED 'NETWORK CONNECTION LOST.' SYSTEM AND DASHBOARD DIGITAL CONSOLE REBOOTED WHILE DRIVING. THIS INCLUDES SPEEDOMETER, NAVIGATION, AND FUEL GAUGE.

I WENT TO THE STORE AND EVERYTHING WAS WORKING FINE. I NOTICED A CRACKLING SOUND WHILE TALKING ON BLUETOOTH. PARKED THE VEHICLE TO GO SHOPPING. ONCE I RETURNED THE INFOTAINMENT/INSTRUMENT CLUSTER COMPLETELY WENT DARK. INFOTAINMENT SCREEN NEVER POWERED ON. WAS UNABLE TO TURN SCREEN ON. TURNED VEHICLE ON AND OFF WITH NO SUCCESS. DROVE HOME WITH EVERYTHING COMPLETELY UNRESPONSIVE. INFOTAINMENT SYSTEM STARTED WORKING THE FOLLOWING DAY.

THE ENTIRE AUDIO/ELECTRICAL GOES OUT WHILE DRIVING. CRACKLING, POPPING SOUNDS, SOUND LIKE SMALL PEBBLES HITTING WINDSHIELD, OR ELECTRICAL SHORTS, AND THEN THE ENTIRE CONSOLE GOES OUT. BACK UP CAMERA, ALL AUDIO, NAVIGATION, SCREEN FADES IN AND OUT FEW TIMES, WITH THE SMALL CRACKLE SOUNDS, THEN USUALLY A LOUD CRACK, AND EVERYTHING GOES DARK. IF YOU PULL OVER, SHUT OFF CAR, AND RESTART, SOMETIMES IT COMES BACK. IF YOU ARE DRIVING, IT MAYBE RESTARTS IN 10-15 MINUTES, BUT WILL CONTINUE WITH SHORTING OUT AGAIN. BRAND NEW VEHICLE, BOUGHT AT THE END OF OCTOBER 2019. HONDA DOES NOT SEEM TO HAVE FIX, OR ANY CONNECTIONS TO WHY SOME VEHICLES HAVE THIS PROBLEM, AND OTHERS DO NOT. I HAVE REACHED OUT TO THE HONDA CORPORATION, WITH LITTLE RESPONSE BACK FROM THEM. OUR GARAGE IS DOING THE BEST THEY CAN, FOLLOWING BULLETINS ON UPDATES FOR WHAT OR HOW TO ATTEMPT REPAIR FROM HONDA. OUR NEW CAR HAS BEEN IN GARAGE 2 DIFFERENT OCCASIONS,NOVEMBER 2019, AND FEBRUARY 2020, FOR DAYS AT A TIME, FOR THE SAME PROBLEM. HONDA KNEW THIS WAS A PROBLEM, AND STILL SOLD VEHICLES.

INFOTAINMENT SYSTEM FAILS, SCREEN GOES BLANK, BACKUP CAMERA AND SPEEDOMETER GOES BLANK. THIS HAS HAPPENED NUMEROUS TIMES, DEALER SUPPOSEDLY REPAIRED TWO WEEKS AGO BUT PROBLEMS PERSIST.

WHILE THE CAR IS IN MOTION THE SPEAKERS MAKE A LOUD CRACKLING AND POPPING NOISE. THE CAR AUDIO FAILS WITH AN ERROR MESSAGE THAT SAYS "RADIO UNAVAILABLE" OR "NETWORK COMMUNICATIONS LOST". THIS CAUSES ALL AUDIO TO QUIT WORKING, ALONG WITH THE BACK UP CAMERA, NAVIGATION AND BLUETOOTH. IN ADDITION, THE SPEEDOMETER FAILS AND GOES COMPLETELY BLANK WHILE DRIVING. SOMETIMES THE SYSTEM REBOOTS ITSELF AFTER STAYING DEAD FOR SEVERAL MINUTES. I HAVE TAKEN THE CAR TO THE HONDA DEALERSHIP TWICE. THEY TELL ME THEY SUBMIT VIDEOS TO THE TECH LINE OF THE PROBLEM OCCURING, BUT THEY DO NOT HAVE A SOLUTION FOR A FIX. PROBLEM STARTED WHEN VEHICLE HAD APPROXIMATELY 10,000 MILES. NOW VEHICLE HAS 32,000 MILES AND THE ISSUE HAS PROGRESSIVELY GOTTEN WORSE. THESE ISSUES OCCUR EVERY TIME THE CAR IS DRIVEN, WHICH IS MULTIPLE TIMES DAILY.

MY COMPLAINT CONCERNS THE INFOTAINMENT SYSTEM. THE SOUND OUTPUT WILL CRACKLE, SKIP OUT OR SHUT DOWN ALTOGETHER. WHEN THIS HAPPENS, IT AFFECTS ALL OUTPUTS INCLUDING FM, SATELLITE, CARPLAY AND THE HANDS FREE. RESTARTING THE AUDIO SYSTEM DOES NOT WORK. WHEN FEASIBLE, SHUTTING OFF THE ENGINE WILL NOT RESET THE SYSTEM UNTIL THE DRIVER DOOR IS OPENED. THIS MAY OR MAY NOT FIX THE PROBLEM. THE MOST SEVERE PROBLEM OCCURS WHEN THE SPEEDOMETER INSTRUMENT PANEL GOES BLACK WHILE THE VEHICLE IS IN MOTION. THE INSTRUMENT PANEL GOING BLACK HAS ALWAYS OCCURRED WHILE ON THE HIGHWAY AT GREATER THAN 65MPH. THESE PROBLEMS HAVE ALWAYS HAPPENED WHEN THE VEHICLE IS IN MOTION. OCCASIONALLY IT MAY START CRACKLING AFTER HITTING A BUMP. OTHER TIMES, THERE IS NO IDENTIFIED CAUSE FOR THE DYSFUNCTION. THE ATTACHED PICTURES SHOW SOME OF THE ERROR CODES AND MESSAGES SEEN

INFOTAINMENT SYSTEM FAILS, SOMETIMES REBOOTS. CRACKING AND POPPING PRECEDE IT USUALLY - SOUNDS AS IF IT'S COMING FROM SPEAKERS. THEN COMPLETE INFOTAINMENT LCD FAILS - GOES BLACK. THIS LEAVES THE *BACKUP CAMERA* NON-FUNCTIONAL. *TR

WHILE THE VEHICLE IS RUNNING AND DRIVING, THE INFOTAINMENT SYSTEM FAILS. THE FIRST EVENT IN THE SEQUENCE IS THAT THE AUDIO FROM ANY SOURCE (AM, FM, SATELLITE, IPHONE) WILL START TO CRACKLE AND INTERMITTENTLY CUT OUT. THEN THE INFOTAINMENT SCREEN IN THE CENTER OF DASHBOARD WILL GO DARK AND ALL SOUND WILL STOP. ADDITIONAL EVENTS INCLUDE THE DRIVER SCREEN (SPEEDOMETER, ETC.) BEHIND THE STEERING WHEEL GOING DARK. SOMETIMES THE MESSAGES 'NO AUDIO SOURCE' OR 'NETWORK CONNECTION LOST' ARE DISPLAYED ON THE SCREEN. OCCASIONALLY THE SYSTEM WILL TRY AND REBOOT AFTER 10-15 MINUTES, WITH THE SCREENS TURNING ON AGAIN FOR A SHORT PERIOD OF TIME (5-10 SECONDS) BEFORE GOING DARK AGAIN. THE ONLY WAY TO RECOVER TEMPORARILY IS TO PARK, TURN THE VEHICLE OFF, OPEN THE DRIVER'S DOOR (SHUTS OFF RETAINED ACCESSORY POWER) AND THEN RESTART THE VEHICLE. THIS SYSTEM FAILURE HAPPENS WITH AND WITHOUT AN IPHONE CONNECTED VIA GENUINE APPLE USB CABLE. NONE OF THE FOLLOWING HAVE RESOLVED THE PROBLEM: RESETTING THE INFOTAINMENT SYSTEM TO FACTORY SETTINGS; DISCONNECTING THE BATTERY CABLE UNDER THE HOOD; AND, TEMPORARILY REMOVING THE INFOTAINMENT POWER FUSE UNDER THE HOOD. CHECKING THE SYSTEM SETTINGS VIA THE INFOTAINMENT SYSTEM APPLICATION INDICATES THAT THE SYSTEM IS UP TO DATE AND NO UPDATES ARE AVAILABLE. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS. THE HONDA DEALER SERVICE DEPARTMENT STATED THAT THEY NEVER HEARD OF THIS ISSUE, AND SUGGESTED THAT I FILM THE ISSUE WHEN IT OCCURS!

INFOTAINMENT SYSTEM MALFUNCTIONS CAUSING BACKUP CAMERA AND NAVIGATION SYSTEMS TO NOT FUNCTION AND SENDS LOUD CRACKLING NOISES THROUGH SPEAKERS. ALSO CAUSES INSTRUMENT PANEL TO FAIL FOR MINUTES AT A TIME. CONNECTIONS TO INFOTAINMENT AND DASHBOARD DISPLAYS FAIL WHILE IN MOTION AFTER MINOR BUMPS IN ROAD.

WHILE DRIVING A CRACKLE IS EMITTED FROM THE FRONT SPEAKERS. THE TUNER WILL BLANK OUT AND DISPLAY "CHECK TUNER", THEN THE ENTIRE INSTRUMENT POD GOES DARK. NO SPEEDOMETER, NO OTHER INSTRUMENT INFORMATION. APPEARS TO BE DOING A REBOOT , WHILE THE CAR IS IN MOTION. SEEMS TO BE RELATED TO TURNING CORNERS OR HITTING SMALL BUMPS IN THE ROAD. VERY DANGEROUS BECAUSE IT HAPPENS AT ANYTIME, REGARDLESS OF SPEED YOU ARE TRAVELLING. SUDDENLY ENTIRE DASHBOARD IS BLACK. CAR HAS APPROXIMATELY 6,000 MILES ON IT, BUT PROBLEM BEGAN EARLIER AND HAS PROGRESSIVELY GOTTEN WORSE.

THE INFOTAINMENT CENTER WILL DISPLAY A CONNECTION ERROR AND THEN SHUT OFF WHILE DRIVING. THE SCREEN BEHIND THE STEERING WHEEL WILL ALSO SHUT OFF WHILE DRIVING. THE PROBLEMS SEEM TO OCCUR WHEN HITTING A BUMP IN THE ROAD SMALL OR LARGE. ALSO WHEN THIS OCCURS THE SPEAKERS WILL CRACKLE AND POP IF ANY AUDIO WAS PLAYING WHEN THE ISSUE STARTED. THE SPEAKERS OCCASIONALLY WILL CRACKLE AND POP EVEN IF THERE WAS NO AUDIO PRIOR TO THE ISSUE OCCURRING.

AS WE WERE DRIVING DOWN I-65 IN KENTUCKY (DRIVING BACK HOME TO MICHIGAN), THE VEHICLE LOST FUNCTIONS / COMMUNICATIONS OF THE INFOTAIMENT SYSTEM, WE WERE RELYING ON THE GPS SYSTEM VIA "APPLE PLAY" TO DETERMINE WHAT EXIT TO TAKE. FROM PRIOR EXPERINCE WITH THIS "ISSUE", I KNEW WE NEEDED TO PULL THE SIDE OF THE HIGHWAY AND SHUT THE VEHICLE OFF, THEN TURN BACK ON, AND THATS WHAT WE DID. IT WORKED, BUT WAS NOT SAFE ON THAT BUSY HIGHWAY.

TL* THE CONTACT OWNS A 2019 HONDA PASSPORT. WHILE OPERATING THE VEHICLE, THE INSTRUMENT CLUSTER SUDDENLY SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ROYAL HONDA (2633 N. HULLEN ST, METAIRIE, LA) WAS CONTACTED IN REFERENCE TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,700.