61 complaints reported

2017 Honda Pilot UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
61
Crashes
1
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Sep 2022

The start- stop function will turn the vehicle off at a light, stop sign, or while stopped in traffic. Once the brake is released the vehicle fails to restart. The vehicle is now obstructing traffic and vulnerable to a rear in collision. Took the vehicle to the dealer five times and the were never able to reproduce the problem. The dealer replaced the battery staying out was low thus it was unable to restart the vehicle once it stopped. There had been not warnings when the start-stop was going to fail. It randomly happens in multiple driving conditions, i.e. highway or city driving conditions. For the vehicle to malfunction at random times puts my family and other drivers at risk each time it happens. Currently the Dealer can not find or duplicate the problem. They have been made fully aware of the problem.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Feb 2022
Aug 2022

On multiple occasions, while the auto idle was one, I stop at a red light or intersection and when I lift my foot off the brake the vehicle shuts completely off. One time, I called 911 for police officer assistance to alert that I was stranded in the middle of the highway. I was so afraid I was going to be rear ended by fast moving traffic. Just yesterday, while stopped at a red light, a fire engine stopped and 4 fire fighters got out to offer assistance while I sat there stranded alone on this busy highway trying to get my vehicle to start back up. The brakes lock up and the vehicle completely shuts down. Each time I try many times to get my car started and it takes many attempts to crank the vehicle. I asked my service agent about the problem and he was unaware. He said they would have to drive the car to see if it happens with them and there is a diagnostic fee for this. I declined because it does not happen every time and I felt quite sure it would not happen when they were looking for it. This malfunction is sporadic.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Aug 2022
Aug 2022

The car will completely shut off at a light or stop sign, where there is no lights on no radio nothing . It’s does it all the time . The repair shop said it was my transmission so got it replaced, it just made it worse it does it more often than before, what scare me the most is that it happen to my kids while they was driving and it shut off in middle of a 4 way. They don’t know why it keeps happening. No explanation at all . They need to recall all they ones that are having trouble with them.then sometimes after you park it , it doesn’t want to start .

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2021
Aug 2022

Our car is 1,100 miles over warranty and the air conditioner system broke. The dealer cannot tell me anything about why it happened, just that they need to replace the entire system, including the compressor and condenser. Our AC is blowing hot air now (and we live in Georgia and it's the summer), so the car is basically undriveable. It's going to be $5900 to replace.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2022
Aug 2022

The auto engine idle engaged when car came to a stop and then stalled out my car. This has happened about 4 times. I am unsure of the exact date of first incident but this has been happening for a couple of years. This required me to turn off the car and then restart. Usually at a red light causing the driver behind me to be confused and angry. Usually I will turn off this feature when I turn on the car but if I don’t remember and this feature engages it it doesn’t always stall out the car but the sound of the engine sounds like it’s having a hard time restarting and sometimes the radio will cut out (like the battery is off for the car) for a second. This was reported to my dealer a couple years ago and they found no issue (took it out for one test drive) and had never heard of this happening as they say.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Sep 2020
Aug 2022

i was stranded multiple times at redlight signal and while taking left on yeild due to idle stop and it took me 30 seconds to start the vehicle . When i went to show room they replaced the battery which fixed the problem. Problem is everything else work fine except idle stop start and it caused lot on anxiety when i got stuck in middle of intersection.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2020
Aug 2022

2017 Honda Pilot does not restart when auto idle feature is engaged. The engine idles, as designed, but does not restart. Instead, the engine shuts off entirely and we lose all power features. On one occasion, we were stopped on hill on a coastal highway and began rolling backwards. Fortunately, I was able to stop our Pilot before it rolled into the vehicle behind us but it was difficult as the power brakes were not working. This has been an issue since we purchased the car new and the dealership has not been helpful in the least. We've taken it to them several times and they had it for roughly a month on one occasion. They've told us repeatedly that they haven't heard of this issue before (a simple Google search will show that other consumers have experienced the same thing) and are now telling us the issue is no longer covered under the vehicle warranty. Since the dealership was unwilling to help us, I opened cases with Honda America but they, too, have been unresponsive.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2018
Aug 2022

The automatic start/stop killed the engine at a stop light, and took several tries to restart the engine. I always disengage this feature now to avoid being stranded.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2022
Jul 2022

auto stop/start feature. we have to insure to turn it off when we drive to avoid it not working properly...stops completely and we have restart the car manually and it sometimes seems it doesn't want to restart. if it does work, power to other systems, radio, all blink off then on. we don't trust this feature and thought it was battery issue but shop tested battery and no issues with it. we have been lucky when this has happened, with only one car behind us when it failed to restart in the city at night. my wife was scared. i had to talk her out of the situation on my phone, the other car was patient. this could cause an accident. this has been happening since 2018 and we only avoid by shutting the feature off. honda needs to reimburse us for this worthless and dangerous feature. they also should allow us to turn it off since it is a safety issue

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jul 2022
Jul 2022

We have had several instances when our Honda shuts off and will not restart. Several times we either a) have to leave it sit for hours b) press really hard on the brake pedal and hold the start button down for an extended period of time c) get the other set of keys which seems to then allow the vehicle to start or d) jump it to reset the issue so it will start and run. We also think this is somehow tied to the auto start stop or restart function.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2022
Jun 2022

Auto engine idle stop not working correctly. Have seen others online with same issue.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jul 2022
Apr 2022

On Saturday, 30 April 2022, While driving approximately 65 mph on a state highway in Alabama from Florida, the sunroof spontaneously exploded. Thankfully, at the time of the incident the sunroof and shade were both closed. However, had the shade been open, all of the glass would’ve shattered on my two children, my husband, and myself. Being that this occurred while I was driving, it could have resulted in a serious accident. I have never had any issues with the sunroof up until this incident. There were no warning lamps or system messages that there were any problems with my vehicle. My vehicle has always been regularly serviced at a certified Honda dealership service center since I purchased it in 2017.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2022
Feb 2022

Emissions System Problem On 8-11-2022, multiple lights came on the dashboard with multiple systems errors. Brought to dealership and they replaced the fuel injectors. The dealership stated that this was a known problem with the 2016-2017 Honda Pilot's. Honda is giving a 10-year, 150,000 mile extended warranty from the date of purchase to cover fuel injectors and pipes leading up to the fuel injectors. On 9-27-2022, dash lit up with another Emissions System Problem. Brought to same dealership and they stated that the vehicle needed a software update. On 10-31-2022, dash lit up for the third time showing Emissions System Problem. Brought to same dealership. Currently waiting on diagnosis.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Nov 2022
Feb 2022

Today (8/2/22) is the second time this has happened to my vehicle: The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. My car died, with bare components still working (windows and a few lights came on - battery and oil), but I was in the middle of a busy intersection when this happened, which is also a few feet away from a railroad crossing, which would have endangered the lives if others were behind me if they failed to pay attention to my hazard lights - which they did). My battery was replaced at the Honda dealership in April 2021, so it's less than 2 years old. A jump was required for the vehicle to restart and is now at Germain Honda of Dublin (again) for inspection of the issues.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Feb 2022
Dec 2021

I was driving down the highway and heard a loud noise. After a couple of minutes, I realized that my sunroof had shattered.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2021
Sep 2021

When I turn on the car, an error pops up saying KEYLESS START SYSTEM PROBLEM. I already changed the battery in the key fob and that didn’t solve anything. I’ve restarted the car several times and the error continues to pop up.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Aug 2021
Jul 2021

WHEN I COMPLETELY STOP AT A LIGHT (STATIONARY), AND HAVE THE AUTO ENGINE IDLE STOP "ENABLED", MY ENGINE SHUTS OFF AND THE WARNINGS ON DASHBOARD "COLLISION MITIGATION" FLASHES. MUSIC AND A/C IS TURNED OFF AS WELL. I NEED TO PUT THE CAR BACK IN "PARK" AND RESTART THE ENGINE. I'M AFRAID SOMEONE WILL REAR END ME. I ALSO HAD ISSUES WITH MY BATTERY LOOSING CHARGING EVEN THOUGH ITS STILL GOOD. I BELIEVE THE AUTO ENGINE IDLE STOP FEATURE IS PULLING SIGNIFICANT AMOUNTS OF BATTERY CHARGE. WAITING TO HEAR IF THERE IS A RECALL ON THIS PROBLEM SINCE I WAS TOLD THAT HONDA IS AWARE AND TRYING TO COME UP WITH A SOLUTION. THIS HAS OCCURRED SEVERAL TIMES ALREADY.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2021
Feb 2021

KEYLESS START SYSTEM PROBLEM - SEEMS TO BE A COMMON OCCURS ON HONDA PILOT. GOT THE ERROR AROUND 60K MILES. 90% OF THE TIME IT COMES ON. MY CAR NO LONGER LOCKS ON ITS OWN WHEN I WALK AWAY.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jul 2020
Dec 2020

WHEN THE CAR IS STOPPED BY APPLYING THE BRAKE PEDAL, THE AUTO-STOP FEATURE IDLES THE ENGINE AS EXPECTED AND NORMAL FOR THE FEATURE. HOWEVER, ON OCCASION WHEN THE BRAKE PEDAL IS RELEASED, THE ENGINE STALLS INSTEAD OF RESTARTING AS EXPECTED. THE ENGINE STALL IS DIFFICULT TO RECOVER FROM SINCE THE CAR MUST FIRST BE PUT IN PARK THEN RESTARTED, WHICH IS NOT INTUITIVE, ESPECIALLY WHEN UNDER STRESS IN TRAFFIC OR DEPARTING FROM A TRAFFIC LIGHT. THE PROBLEM HAS BEEN INTERMITTENT FOR ABOUT A YEAR. OUR LOCAL HONDA DEALER ATTEMPTED TO FIX THE PROBLEM BUT THE ONLY THING THEY COULD SPECULATE WAS THAT UNDER THE AUTO-STOP FEATURE WITH THE ENGINE IDLED, BATTERY VOLTAGE DROPS AND THE CAR'S COMPUTER RESTARTS THE ENGINE BEFORE THE VOLTAGE GETS TOO LOW. HOWEVER, IF THE SYSTEM DOESN'T RESTART THE CAR WITH ADEQUATE BATTERY CRANKING AMPS REMAINING, THE ENGINE MAY STALL VICE RESTART AS REQUIRED. THIS OCCURS EITHER WHEN THE VOLTAGE GETS LOW ENOUGH OR WHEN THE BRAKE PEDAL IS RELEASED. BASED UPON THIER BEST ASSESSMENT AND INABILITY TO FIND ANY SPECIFIC FAULT, WE REPLACED THE BATTERY PER THEIR SUGGESTION. HOWEVER THE PROBLEM RECURRED ABOUT TWO MONTHS LATER. ON THE INTERNET, WE FOUND NUMEROUS CASES OF THIS TYPE OF FAULT. IN SEVERAL INSTANCES, IT CAUSED A CHALLENGING SITUATION IN TRAFFIC OR AT A TRAFFIC LIGHT, WHICH HAS BEEN OUR EXPERIENCE AS WELL. THE ONLY WORK-AROUND THAT OTHERS HAVE REPORTED REASONABLE SUCCESS WITH WAS TO PUSH THE AUTO-STOP DISABLE BUTTON UPON STARTING THE CAR. THIS OF COURSE IS A WORK-AROUND AND HONDA SHOULD ISSUE A MORE PERMANENT SOLUTION TO THE PROBLEM.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2020
Nov 2020

MY CAR JERKS OFTEN WHEN ACCELERATING, ESPECIALLY AROUND 12MPH. I HAVE TOOK MY CAR TO THE DEALERS MANY TIMES. THE MOST RECENT ONE IS FOUR DAYS AGO. THE DEALER SAID THE CAR IS OPERATING AS DESIGNED, AND THE JERKS IS DUE TO THE 9-SPEED TRANSMISSION. I CAN'T AGREE WITH IT. IT IS NOT SAFE WHEN THE CAR SUDDENLY HOP FORWARD.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jun 2020
Sep 2020

WHEN STOPNIDLE ENGAGES (AT A STOP LIGHT FOR EXAMPLE) WHEN YOU LET OFF THE BRAKE AND IT WOULD NORMALLY START BACK UP IT COMPLETELY SHUTS DOWN. TELLS YOU TO SHIFT INTO PARK. IT IS EXTREMELY SCARY TO BE SITTING THERE AT A LIGHT AND YOUR CAR IS TOTALLY DEAD. I WAS ON A 2 LANE ROAD, STOPPED AT A STOP LIGHT AND LET OFF THE BREAK TO RE-ENGAGE AND GO BUT NOTHING. HAD TO SHIFT TO PARK, KEEP FOOT ON BRAKE AND RE-START. PRAYING I DON'T GET REAR ENDED. CAR HAS 41K ON IT AND AT 35K DEALERSHIP REPLACED THE BATTERY CAUSE IT WOULD CUT OUT WHEN IT RE STARTED BUT NEVER HAD SHIFT COMPLETELY DOWN LIKE TODAY. IT WAS JUST A AT THE DEALERSHIP FOR OIL CHANGE 5 DAYS AGO. 2017 PILOT ELITE. I BOUGHT BRAND NEW JUST UNDER 3 YRS AGO. *TR

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Sep 2020
Sep 2020

KEYLESS START SYSTEM PROBLEM ERROR MESSAGE ON DASH. WE ARE THE ORIGINAL OWNER SINCE DECEMBER 2016, THIS ISN'T COVERED BEYOND 3 YEAR WARRANTY. IT'S INTERMITTENT, SOMETIMES IT GOES AWAY AND MESSAGE COMES BACK WITHIN 24 HOURS. I DO NOT RECALL THE EXACT DATE WHEN IT FIRST OCCURS, IT IS AN ESTIMATED DATE.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2020
Jun 2020

GOING UPHILL SUV HESITATES BETWEEN 1000 AND 2000 RPM'S. FEELS WITHOUT POWER. ONLY WAY TO AVOID IT IS TO PRESS THE PEDAL ALL THE WAY DOWN TO MAKE IT RESPOND. IT'S BEEN DOING IT FOR THREE MONTHS. MOST RECENT TIME THAT IT WAS FELT, WAS TODAY. *TR

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jun 2020
Mar 2020

KEYLESS START SYSTEM ERROR STARTED TO APPEAR AS SOON AS THE 3 YEARS WARRANTY WAS OVER! THE ERROR WOULD GO ON BUT THE CAR DOES TURN ON. LATELY, IT WOULD TAKE SEVERAL PRESSES ON THE BUTTON AND IT APPEARS TO WORK BETTER IF THE FOB IS CLOSE TO THE BUTTON. THE WALK AWAY LOCK HAS NOT WORKED SINCE THE KEYLESS START SYSTEM ERROR BEGAN. THIS HAPPENS WHEN START THE CAR.

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2020
Dec 2019

WHILE DRIVING DOWN AN EMPTY HIGHWAY I EXPERIENCED A LARGE EXPLOSIVE SOUND UPON OPENING MY SUNROOF COVER I NOTICED MY SUNROOF HAD EXPLODED. I IMMEDIATELY WENT TO A HONDA DEALERSHIP WHERE I WAS TOLD THERE IS NO SUCH KNOWN ISSUE WITH SUNROOFS WITH MY MODEL CAR AND THAT IT WILL NOT BE COVERED

Type: Vehicle, Vehicle: 2017 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2019

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Quick Summary

The 2017 Honda Pilot has 61 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.