70 complaints reported

2019 Honda Pilot UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
70
Crashes
2
Fires
1
Injuries
1

Complaint Timeline

Chronological view of owner reports

Apr 2024

The picture from the back-up camera, as displayed in the infotainment center, has become grossly colorful and requires extreme scrutiny to determine specific shapes, rendering it untrustworthy. This happens every time the car is put in reverse. The car gave no warning that there was any issue. It has not yet been inspected by anyone other than myself. I did do a reset of the infotainment system, but that did not fix the problem. This will make visibility more difficult when backing out of my driveway, into parking spaces, etc.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2024
Mar 2024

Backup camera malfunctioning. Display on my infotainment screen shows vibrant colors, impairing visibility, only when in reverse and using the backup camera. All other screen displays are working normally. In day light the backup camera picture is messed up with different colors green purple and doesn't show clear crisp picture of surroundings hampering the visibility when backing-up and in night time it's actually even worse. This has been an issue for more than a year now and started happening after my initial bumper to bumper warranty from Honda expired. AutoNation Honda Dealership here in Roseville California says it's a faulty camera issue and wants to charge for replacement; but when I search online looks like it has impacted lot of 2019 Honda Pilots and even other Honda models. This should be dealt as a security concern and Honda should replace the faulty camera units as cameras are starting to have this defect within 3-4 years of a new car being pushed into service. Clearly these year models don't seem to have proper cameras which should last a lot longer than just 3-4 years. I already took my vehicle for the cable related safety recall but even after that work was done by dealership, the camera is still not showing proper picture when backing-up.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Feb 2022
Jan 2024

I was driving on the highway and I heard this loud noise above my head. After the loud sound happened, I wasn’t sure what had happened. While still driving it sounded like the sunroof came open by itself, so I slid the summer roof cover back and the sunroof was shattered. There wasn’t another vehicle driving close to me. Honda asked me to take to a Honda dealer repair shop to get it inspected. I was told they could inspect it but there is no way they can tell if it was defected or not because the glass is already shattered. This is not good. I could have had my cover open, and possibly all cut up from the shattered sunroof.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2024
Dec 2023

Vehicle was turned off and in park and it rolled backwards down the driveway.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2023
Nov 2023

1. Component: The backup camera screen is purple and green. It would be available for inspection. 2. Safety: It makes it very hard to see everything around the vehicle when backing up. This has been happening consistently for approximately one month every time we put the vehicle in reverse. 3. We have not taken the vehicle to the dealer for it, knowing they will charge for the diagnostics. 4. The vehicle has not been inspected by police, insurance, etc. 5. There are no warning lamps, messages, or other symptoms of the problem. The issue first appeared in October 2023.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2023
Nov 2023

Backup camera malfunctioning. Display on infotainment screen shows vibrant colors, impairing visibility, only when in reverse and using the backup camera. All other screen displays are working normally. The vibrant coloring and overall visibility fluctuates pending how bright the sunlight is and how hard it is raining. I just went to my local Honda dealership (Price in Camden, DE) today to have the cable recall taken care of and confirmed the backup camera coloring is NOT a cable issue, but likely a camera issue. This is indeed a safety issue and I have seen across many online forums that others with 2019 Honda models report the same problem, with the cable recall not providing a solution.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2023
Oct 2023

Automatic start/stop does not consistently work - Honda dealership looked into months ago (January of 2023) and adjusted the battery power (or something to that affect), recommended new battery and it worked great again... 8 months out, the auto start/stop has started having issues again (August 2023). They said it looked like an issue with my battery power consumption, which they adjusted. The safety issue is the same - car is at complete stop, remove foot from brake to begin accelerating and engine dies and is unable to restart (battery light flashing and/or states that car must be in park, brake depressed, then press power ON - but this doesn't work). Sometimes it struggles to turn over (start engine), other times it won't start at all for a few tries. There is no warning this will occur until the car just dies. This has happened at traffic lights and in heavy stop/go traffic - in both situations we were almost rear-ended AND caused traffic issues with those behind us needing to veer around the immobile vehicle.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2022
Aug 2023

I have taken the vehicle to the dealer 3 times since taking ownership of this vehicle, for the same issue. When changing gears, usually going uphill, the car stutters. And it has not been fixed

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Aug 2023
Aug 2023

Car drops to Nuetral while breaking at red light. Car must then be put to Park and turned off and back on before it can proceed. Highly unsafe when there are cats waiting behind.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Sep 2023
Jul 2023

On or about June 15, 2023 I put my 2019 Honda Pilot in reverse and observed the dashboard screen displaying an assortment of green and purple colors, which is blocking the rearview image, making backing up unsafe. My vehicle is just shy of 5 years old and only has 33,000 original miles, has never been involved in an accident and is always garaged. This image occurred at the same time that NHTSA issued recall 23V-431. Prior to this time frame, the backup camera image was perfect. It is my belief that this issue is directly related to the aforementioned recall. My local Honda dealer complied with the recall repairs and advised that the camera unit itself was bad. I doubt this assesment, as the camera has no moving parts.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jun 2023
Jul 2023

Radio Screen is not working and completely Dark. The Backup Camera does not work! The radio and anything tied to the main screen does not work! Took the car to dealer and got car back in the same condition. Do not feel that Honda has a fix! I will take car back sometime in future when they order and recieve parts to repair the Backup camera and entertainment system.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jun 2023
May 2023

Rear Camera Failure even after recall performed.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Aug 2023
May 2023

At a stoplight my vehicle completely shut off and would not restart until I put the car in park, then pushed the brake and pushed the button to start. I believe it went into the idle stop mode just before this happened. After it turned back on the radio station had switched to am stations and I couldn’t get it to turn back to my fm stations despite pushing the fm button, my fm presets or using the scan. Once to a safe spot after several more minutes of driving I put it in park and turned it off. I then turned the car back on which brought my normal radio stations back on. I just bought this car in October 2022 and have had no other issues yet.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2023
Apr 2023

When starting vehicle first thing my back up camera screen blinks fuzzy, then blue, then to black. After about 15 minutes the screen comes on. Have had it into dealer they cannot find a problem. So no back up camera available.when pulling out of garage.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2022
Apr 2023 Fire

According to a Honda dealership, a bracket holding the exhaust pipe under the car snapped and caused the pipe to then lay on the bumper, which melted the bumper. They said there was nothing they could do. This is a manufacturer defect. If a bracket snaps, the bracket should be replaceable. At this point, the bracket needs to be replaced and so does the bumper.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jun 2022
Apr 2023

I am requesting a recall to be reissued to my vehicle. Recall is 23-047:6MX00 2019-23 pilot farka service cables safety recall. I bought my vehicle to Bay Ridge Honda for 2 recalls and an oil change on July 21, 2023. When I picked up my car, I was told everything has been completed. The next day I received a text from Bay Ridge Honda stating parts for my vehicle have arrived. That is when I looked over my invoice and it stated parts were on special order. I texted back Bay Ridge Honda the next day and they stated there were no open recalls on my car and all recalls are completed. I received a call 2 minutes from them, telling me to bring back my car as the recall has not been completed. I bring back my car on July 28, was told it would be about 2 hours to complete. I go back in 3 hours, was told the vehicle would be ready in a few minutes. I wait one hour later and am told that the parts are defective. Of course I’m upset at this point and told them to put the recall back to my VIN and I would go to another Honda. As of today, the open recall is not on my vehicle. Please update. Thanks. I have included the invoices and text with Bay Ridge Honda.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jul 2023
Nov 2022

During stops, when I release the foot from the brake pedal, car suddenly shuts off, which becomes a safety issue. It takes me a minute or two to get the car started again. In case I shut off the "Auto-shutoff" feature, car works perfectly fine. I must shut off the feature every time I restart the car.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2022
Nov 2022

The "auto idle stop" function has begun to randomly NOT restart the Honda Pilot. When this occurs, the Pilot must be placed in park and then restarted. Restart is not always immediate.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2022
Oct 2022

Auto restart after stop does not seem to be functioning. After stopping at a light, auto restart did not start the car again.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2022
Oct 2022

Drivers side Sun Visor has lost its ability to stay in the closed position. It constantly falls down approx 5 inches in front of my head when not being used. At this position it pushes against my forehead which to me is a safety issue if something were to happen I would definately have impact in my head since I am a short person 5 ft 1 inch and perfer to sit higher up for visability. It will not go back into its original closed position. I have hit my head a dozen times already and I have only had this vehicle less than a year. 2019 is a newer vehicle and I would consider this a true safety defect in this model. Yes, the dealership has seen this issue and I am awaiting their decision since its passed its 36K mileage for warranty.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Mar 2022
Oct 2022

After the automatic engine start/stop feature turns on "stops at a traffic light", the car does not restart and the car requires repeated pushes on the start/stop engine button to restart. The battery has been checked and it is in good condition. The dealer is unable to replicate the issue as it happens intermittently. It has occurred a number of times,

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Sep 2022
Sep 2022

When coming to a complete stop the idle stop turns the car off. When you take your foot off the break to restart the engine it stalls the vehicle and puts the car in neutral. The car then needs to be put in park, restarted and then can be driven again. This has happened about 20 times over the last month and has become more frequent.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Aug 2022
Sep 2022

There have been several instances where the engine just shut off when I had the Stop/Start Engine functionality in the "ON" mode. Once it was in traffic on the highway and other times it was in residential streets. The car would flash an error message on the screen and it usually takes time to get it restarted. Honda never really paid much attention despite several complaints. The system had been hesitant on occasion which seemed abnormal but again Honda never paid attention when I told them. It has got to the point that I just turn off the option as I get in the car to avoid the engine shutting off on me in the middle of the highway. It has happened too often.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Nov 2021
Aug 2022

The idle Start stop engine when I press the brakes shuts the engine off. Then it stalls the engine, puts it in neutral and I can’t start the car when I press the gas pedal. Music turns off too. I have to put the car in park, turn the engine completely off, restart the engine before I can go. Very dangerous as it’s stalled as I am in the middle of driving at a stop sign, roundabout, stopping for a pedestrian, stopped at a light, left hand turn. Occurs each time I drive. Started in late 2020.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Aug 2022
Jul 2022

I am writing to report that I believe there is a problem with the start/stop function of my 2019 Honda Pilot. My vehicle has failed to restart from a complete stop (three different times) when the automatic idle-stop feature is engaged. I have taken the car to a Honda dealership and they are unable to replicate the problem/can not find the problem. I have read that this is already an open investigation-- I just wanted to provide my information to add to the report.

Type: Vehicle, Vehicle: 2019 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jul 2022

Trend Over Time

Complaints by year

Quick Summary

The 2019 Honda Pilot has 70 UNKNOWN OR OTHER complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.