2016 Jeep Cherokee Power Train

Intermittent 4WD SVC Light - Code c14a7-97 comes up. There is an outstanding LIFETIME warranty on my vehicle to replace the Power Transfer Unit, however Jeep/Chrysler refuses to fix this under the warranty because this code does not fall under the Extended Warranty, even though it is related to the same part (PTU). The part is 3-6 months backordered anyway. This is ignorance and a safety hazard from Jeep/Chrysler.

Transmission doesn’t engage while driving. When I am braking, the vehicle jumps like it is skipping gears while trying to slow down.

My power transfer unit busted into several different parts. There was no warning lights, it went to making a noise & when they took the skid cover off pieces came falling out. This happened last year & everywhere we look the part is on back order. So I'm paying a note on a vehicle that can't be used.

The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the message “4WD not Accessible” was displayed. While reversing out of the driveway, the light turned off and on. While driving at 25 MPH, the 4WD warning light illuminated. The contact called the local dealer, who confirmed that the power transfer unit (PTU) might be damaged and had disengaged the transmission and differential, resulting in a loss of drive power or a loss of parking functionality. The dealer determined that parts were not available and were under back order until January 2026 or possibly later. The vehicle was not repaired. The contact had obtained a loaner vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

My 2016 jeep cherokee is displaying the service 4x4 & has vibration while driving. I took it to a shop & was told the transfer case needed to be replaced so I had it done. The transfer case was replaced with new one & the module software keeps kicking it back & the mechanic replaced the software module twice & it keeps happening. On 2 separate occasions I have taken the jeep to the jeep dealer due to the power train software needing to be updated cause it was under recall. I have had the jeep since June 2024 & already had to replace 4 different parts. It would turn off while driving when I first got it & after 3 parts were replaced it stopped & the "service 4x4" message showed up.

Since having the vehicle in for recall 45A/NHTSA 23V-302, there is a loss of drive and a clunking sound when accelerating from approximately 25-30 mph. This does not occur all the time, however when it does and there is traffic behind me, the vehicle behind me will close up quickly almost hitting me.

The contact owns a 2016 Jeep Cherokee. The contact stated while operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local dealer who replaced the drivetrain control module but later the message "Service Four Wheel Drive" was displayed. The vehicle was taken back to the dealer who diagnosed that the PTU needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 110,000.

Service four-wheel-drive light has illuminated and dealership recommends to replace PTU system

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission experienced a hard shift while shifting from first gear to second gear. The contact stated that the vehicle felt like it had been rear-ended while shifting into 2nd gear. There was no warning light illuminated. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.

Transmission is slamming into gear aswell as loss of all power to the wheels

The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the "Service 4x4" warning light illuminated. The contact stated that the vehicle was taken to a local dealer who informed the contact that the PTU software needed to be updated. The vehicle was repaired; however, the "Service 4x4" warning light illuminated again. The contact had taken the vehicle back to the same dealer, where it was diagnosed and determined that the differential, rear axle, and PTU needed to be replaced. The vehicle was not repaired. The contact researched online and found that the failure had occurred twice, prior to the most recent failure of the same parts. The manufacturer was informed of the failure and informed the contact that there was no "Goodwill Assistance" available for the repair. The failure mileage was approximately 138,000.

THERE IS A WHINING NOISE WHEN I AM DRIVING DOWN THE ROAD FOR ANYWHERE BETWEEN 3-6 MINUTES USUALLY THEN IT STOPS. THEN MAINLY WHEN I START AFTER A STOP IT START UP AGAIN. ONCE IN A WHILE IT WILL JUST START WHINING AT ANY SPPED. I TOOK IT IN TO GET SERVICED AS MY SRV4WHDRV LIGHT CAME ON. DEALERSHIP WHERE I BOUGHT THE 2016 CHEROKEE LATITUDE IN SEPT. 2015 TOLD ME I NEED A PTU UNIT. COST OF ABOUT $3500.00. ISSUE IS THEY TOLD ME THEY HAVE HAD ONE ON ORDER SINCE APRIL 2025 FOR ANOTHER CUSTOMER AND PART IS STILL ON BACK ORDER. I LOOKED ON JEEP/MOPAR FORUMS AND THIS SEEMS TO BE A VERY COMMON ISSUE. ARE THERE NO RECALLS ON IT. NOISE STARTED ROUGHLY IN JULY OF 2025, AND WHILE GETTING OIL CHANGED AT DEALERSHIP I SPOKE TO SERVICE REP AND HE SAID THERE SHOULD BE NO ISSUES DRIVING IT AROUND 63000 MILES. NOW THAT THE LIGHT CAME ON--68000 MILES--I WANTED TO GET IT LOOKED AT. SERVICE PERSON ADVISED ME TO TRADE IT IN FOR ANOTHER VEHICLE. i DO NOT WANT TO TRADE IT IN. PLEASE ADVISE ON AVAILABILTY OF GETTING RELACEMENT PART OR WHERE TO BEGIN TO FIND ONE. i LIKE MY JEEP IT HAS BEEN A DEPENDABLE VEHICLE, BUT WITH THE COMMON OCCURANCE I SAW ON THE FORUMS QUESTIONS ARE STARTING TO RISE ON THE DEPENDABILITY. PLEASE ADIVSE/RESPOND ON ANYTHING YOU CAN OR IF THERE WILL BE A RECALL COMING OUT FOR THIS ISSUE. THANK YOU [XXX] email- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed; however, the contact was informed that there was no recall on the VIN. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000.

My Daughter was driving home from work at the very busy time of day. Her vehicle just shut down. It was still running, but it had no power. She was almost hit by many other vehicles because of this. She called in a panic. I told her to kill it and restart it. She killed it, but had trouble restarting it. But she did get it restarted and was able to get it off the road and pulled into a Church parking lot. My Son and I went to help her and I was able to drive it home. But it tried to shut down a couple of times on the way. We took it to a dealer shop and they said it needs a new Power Transfer Unit. Very expensive part and it’s on back order because it’s failing on so many vehicles. They can’t even order it for 45 days. After researching this part, it seems it’s failing on many of this same vehicle. When I searched for a recall, it shows no recalls. I think this should be investigated. There was a recall on the power train that we had fixed. But it was just a software update. Now she has no vehicle for an indefinite period of time, and has been very traumatized by the incident.

Transmission now won’t go into gear and is making a rattling noise when the vehicle gets turned on.

2016 Jeep Cherokee, owner since NOV22. Transfer Case (Service 4-wheel drive), warning light appeared after driving 1x time off-road in sand. From my knowledge, there was a previous recall/complaints however isn’t covered currently by manufacturer. Last year I previously went to a local Jeep dealer to fix the PTU software issue for the same component. The transfer case issue has been verified by a mechanic and is estimated to be +$3,200 for parts and labor. The vehicle is well maintained, transfer case’s fluid was not replaced upon inspection by mechanic. The vehicle has been used for daily commute on paved roads/highways. The vehicle is available for inspection upon request.

Vehicle making grinding noise when wheel is turned last week. Previously a "Service Shifter" light came in sporadically. No codes were ever found. Recently the 4wd service light came on and stayed on. PTU failure. I searched and realized this specific vehicle was not included in the recall and I don't understand why because it should be. It's been wonky for years, right after the warranty. I may end up without a vehicle for all this beauracracy. It should be included in the recall...

4WD disabled, service required light came on. After taking my jeep in for inspection I was told I need a new Transfer Case

PTU failure, confirmed by dealership

4WD SYSTEM UNAVAILBE SERVICE REQUIRED HAD TO PAY TO HAVE IT FIXS

SVC 4WD - code that appeared, C14A7-97. Spoke with Stellantis and was told that this VIN was not covered under the recall. Not sure why not - it is experiencing the same issue. The diagnostic trouble code (DTC) C14A7-97 in a Jeep Cherokee indicates a problem with the power transfer unit (PTU) motor component or system. This issue can cause the transmission to disengage, resulting in a loss of drive power or park function. Symptoms The "Service 4WD" light is on The "AWD System Service Required" message is illuminated Possible causes The input shaft ring on the PTU may not be fully seated The PTU may have been built to allow relative movement between the differential input splines and the transmission output shaft Possible consequences a vehicle crash without prior warning and injury to others outside the vehicle. Recall Chronology: On March 7th, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into 2016-2017 MY Jeep Cherokee vehicles for potential PTU failures that experience a loss of motive power (“LOMP”) and/or park function. During March 2023, FCA US TSRC conducted an analysis of LOMP and/or loss of park function patterns associated with two-speed PTU replacements. As of April 20th, 2023, FCA US is aware of two customer assistance records, 17 warranty claims, zero field reports, and six other service records potentially related to this issue for all markets with dates of receipt ranging from January 13th, 2017, through August 7th, 2022. As of April 20th, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. On April 20th, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.

Ptu failure/ loss of motive power

*While driving vehicle on highway heard a loud noise and grinding sound and PTU exploded and *was not able to maneuver vehicle properly. *Fluid that was leaking out . Caused fire . Once car turned off this stopped flames .This could have been a very dangerous situation if it had not gone out for us and others on the highway. * we brought the vehicle to our mechanic who diagnosed it and said there was a problem to bring it to the Jeep dealer who also diagnosed the same problem. * it is currently still at the Jeep dealer . Because there are no parts available, which makes us wonder if this has happened to many other people.. * there were no warning, lamps or messages that came on.

The contact owns a 2016 Jeep Cherokee. The contact stated that while cold starting the vehicle and shifting to drive (D) or into reverse (R), the vehicle hesitated and then jolted into gear while depressing the accelerator pedal. The contact stated that the "Service 4WD" warning light was illuminated. Additionally, the contact stated that while driving on the highway at an undisclosed speed, while depressing the accelerator pedal to overtake another vehicle, the vehicle hesitated before responding as needed. The contact stated that when the transmission shifted, there was a jolt, and the "Service 4WD" warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.

SWC 4WD notice Car starts shaking go beyond 60 mph