2019 Jeep Cherokee Power Train

Last year my vehicle started making noises. I took it to the mechanic, and they informed me it needs a new rear differential unit. I called the dealer Brigham-Gill Village Chrysler Dodge Jeep Ram and they told me the vehicle was out of warranty, however i noticed A 2025 recall affects 2017-2019 Jeep Cherokees, including the Limited trim, due to a faulty Power Transfer Unit (PTU) that can disengage the transmission and rear differential.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that while driving approximately 30 MPH, the vehicle lost automotive power. The check engine warning light was illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel, and the vehicle stalled. The vehicle was towed to the local dealer, who confirmed the failure and associated the failure with the recall. The contact was informed that there was a failure with the driveshaft and the PTU. The vehicle was not repaired. The failure mileage was 73,000.

incidental to nys inspection it was found that rear differential was severely "decayed." the case was fractured and retaining ring on passenger side was broken or out of place. took to Jeep dealer and it was confirmed that the differential was trashed, had to be replaced, and that vehicle unsafe to operate. No warning signs or symptoms (ie, no noise, no handling issues, no dashboard warning lights.) vehicle has only 63,000 miles. it is my understanding that this is not isolated situation, and "it just happens." dealer contacted Jeep warranty office and they agreed to "good will" partial contribution to repair, but leaving over $2,000 not covered. I know that just recently announced (2/2026) recall of grand cherokees for internal snap ring problem. this was external snap ring (see photos) but wonder if related.

Transmission is slipping bad, I am told that it is nothing of my doing, but I cannot get it replaced with the powertrain warranty that I have because I was over 1000 miles on my oil change

Went to Greenwood and dealer said you need that recalled PTU. Said, “ it is unsafe to drive Jeep with bad PTU and is leaking transmission fluid! Had to park it and bought different car! Still have and transmission is not smooth or sealed! This is a very long not solved jeep issue. Send me or my dealer the recalled PTU part already! Rediculous bad stellaris MOPAR company. Am very very angry. Speed it the heck up !!!!

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was not contacted. The vehicle has not been diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The contact had not experienced a failure.

Service 4WD/AWD light appears every time I drive the car. Similar to a recent recall that was issued on the 2019 Jeep Cherokee for the PTU problems. Brought to dealership to diagnose the service light and the dealership confirmed the problem, which was similar to the recent recall.

See attached document for complaint. Subject: Formal Complaint Regarding Unresolved Recall and Vehicle Held Since February 2025 To Whom It May Concern, I am submitting this letter to formally report significant concerns regarding an unresolved safety recall affecting my Jeep Cherokee. My vehicle has now been held at an authorized dealership since February 2025 due to the lack of an available remedy. Since the original recall notice, I have contacted both the dealership and the Stellantis recall hotline multiple times. Each time, I am given a new projected month for the remedy to become available. In October I was told November, in November I was told December, and now in December I am being told January. This cycle continues with no definitive solution, effectively leaving me without access to my vehicle for nearly a year. I am also concerned about the extended period of inactivity and the resulting potential for component degradation, including leaky seals, warped rotors, electrical issues, and tire damage. The service department assured me this would not be a concern, but I disagree and believe the prolonged storage may create additional safety issues or repair needs. I am requesting NHTSA’s assistance in reviewing this matter, as the lack of remedy and extended vehicle hold time appears unreasonable and may represent a failure in recall execution. Thank you for your attention to this safety concern.

The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to use the 4WD feature, the message “Service 4WD” was displayed, with an audible chime. The failure caused the vehicle to slide while driving in the snow. The vehicle was taken to the dealer and was diagnosed with Power Transfer Unit (PTU) failure. The vehicle was not repaired due to the part not being approved or provided. The manufacturer was informed of the failure. The failure mileage was 89,773.

Service 4WD light came on with intermittent lack of power while accelerating noticed. Dodge dealership diagnosed bad PTU with diagnostic code DTC C14A7-97 and now waiting on PTU replacement that is weeks out. Appears to be same issue that other jeeps are under recall for.

Subject: Safety Recall 25V 011 – Remedy Delay Over One Year / Request for Immediate Action I am contacting you regarding Safety Recall 25V 011 affecting my 2019 Jeep Cherokee. I received the original recall notice over a year ago, and Stellantis has still not provided the required repair parts or an approved remedy. Federal law requires manufacturers to provide a free recall remedy within a reasonable time, and NHTSA generally considers 60 days to be the guideline for timely completion. A delay exceeding one year is not reasonable, especially for a defect that can cause loss of motive power, inability to shift, and potential roll away. I am requesting the following: 1.Written confirmation that the recall remedy and parts are still unavailable. 2.Escalation of my case to Stellantis for review due to the excessive delay. 3.A loaner vehicle or alternate transportation if my vehicle is considered unsafe to operate under the recall conditions. 4.Notification as soon as parts become available or if interim repairs or accommodations are authorized. Please document this request in your system and provide a written response. I am also filing a report with NHTSA regarding the extended lack of remedy. Thank you for your prompt attention. [XXX] VIN: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Recall on my 2019 Jeep for Two-Speed PTU failure has not been remedied yet it has been a year now. Would like to know when this can be fixed before I have other issues.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The vehicle was taken to the dealer; however, no cause for the failure was found. Most recently, while driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed with a power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The vehicle remained at the dealer unrepaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V011000 (Power Train). The dealer performed a transmission flush, which the contact stated could cause additional issues with the current recall that had not been repaired due to parts not being available. The contact reported an issue with the Warranty Group because the Warranty Group would not cover additional failures under warranty. The contact stated that the transmission failed to shift properly while driving. The manufacturer was not notified of the failure. The failure mileage was 137,000.

I have been having an intermittent 4WD SERVICE light come on, then after a while it stayed on. I brought the vehicle to my mechanic who diagnosed the issue as a failing Power Transfer Unit (PTU). He suggested I bring to the dealership for diagnosis as he saw recalls and service bulletins related to this issue, indeed I found "NHTSA Campaign 25V011000 (Reported April 2025): Involves the power transfer unit (PTU), which may damage and cause loss of drive power or park function. Consequence: Increased crash or injury risk from stall or rollaway. Remedy: Software updates and PTU replacement if needed (free); final remedy expected January 2026. Contact FCA at 1-800-853-1403 (recall #01C)" Even tho this issue is the same as reported in the recall, for some reason my VIN is not included in the recall. The car has been at the dealership awaiting repair since Monday, Jan 12 and I am told the part is on backorder and will not be available until Feb 16. So my car is out of commission for about 5-6 weeks due to this faulty part that is prevelant in these vehicles. I argued for some goodwill assistance and they did give me some relief, but I believe this should be included in the recall. Can you assist me with getting my vehicle included in the recall? The issue was first diagnosed by my mechanic in Nov 2024 at 53,998 miles then again in Jan 2026 at 64,896 miles. The dealer has had the car since Jan 12, 2026.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 20-25 MPH, the vehicle experienced reduced power and jerked significantly. The contact was able to drive to the nearby residence. The AWD warning light was illuminated. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, to be diagnosed, and the dealer determined that the PTU had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer informed the contact there would be reimbursement for any vehicle rental expenses; however, the contact was unable to afford a rental, and the manufacturer had become unreachable. The failure mileage was approximately 51,000.

Failing PTU (power train unit) causing power loss and high risk of breakdown or crash

Since December 2025 we have had a "Service 4WD" light on our dash. Recall 01C was announced on 01/26/25. I have contacted Jeep dealers and Chrysler customer service with help/resolution to this. That all tell me to wait for parts. It's been a year. When will this be addressed???

I am reporting an open safety recall on my vehicle that has had no available remedy for over a year. My 2019 Jeep Cherokee is subject to Recall 01C, which warns of potential loss of power and loss of park function. Due to this defect, my vehicle’s 4-wheel drive system is currently inoperative. I live in Minnesota, where 4WD is necessary for safe winter driving. The loss of 4WD significantly affects the safe operation and intended use of the vehicle in snow and icy conditions. The recall notice has repeatedly stated that a remedy would be available by a certain date, but each time the date passes it is pushed back again. There has been no repair available despite the recall being open for more than a year. While I have not yet experienced a complete loss of power or park function, the recall states this is a possibility, and I am concerned about the safety risk this presents. The vehicle is currently being operated with a known safety defect that cannot be repaired. I am requesting that this issue be reviewed, as the prolonged lack of a remedy for a safety-related recall is creating an ongoing safety concern and hardship.

The Power Transfer (PTU) unit exploded while driving on the highway, upon inspection from the Jeep dealership it was found with multiple cracks on the PTU housing and even described in the service report from the tech that the PTU exploded. The car experienced sudden loss of power and if other cars were around I could of been rear ended. This part has recalls on other Jeep Cherokee models (Safety Recall W47 / NHTSA 20V-343) but my particular VIN does not fall under this recall. They're were not any warning lights on or symptoms that pertained to a possible faliure of the PTU.

Service 4WD light came on and stays on. Odometer flashes continuously. No 4 wheel drive functions operate. Dealer scanned for codes. Determined the transfer case control module was defective. Replacement did not fix the problem ($600.00). Then the fix was new tires because the front tires were worn more than the rear ($ 1000.00). That did not fix the problem either. Now we wait for the recall to materialize. The recall came out a year ago ( JAN 2025). Still no parts or fixes available for this problem.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that on several occasions while driving at various speeds, the vehicle jerked and hesitated, but the engine continued to rev, and the RPM was very elevated. The contact stated that during the 6th failure, the check engine warning light illuminated for several seconds and then disappeared. The vehicle was taken to an independent mechanic, but the failure was not duplicated. The vehicle was taken to a dealer, but the part for the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 60,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving approximately 65 MPH, the vehicle lost power and failed to accelerate as intended. The vehicle was towed to a dealer, where it was diagnosed, and determined that the PTU needed to be replaced. The vehicle was not repaired because the part was not yet available. The vehicle was then taken to an independent mechanic, where it was diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the 4-WD warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the PTU needed to be replaced. The vehicle was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.