47 complaints reported

2015 Jeep Grand Cherokee Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
47
Crashes
6
Fires
0
Injuries
11

Complaint Timeline

Chronological view of owner reports

Sep 2020

SEPTEMBER 14,2020 MONDAY SEPTEMBER 14, 2020 . LEFT WORK AT 8:10 AM. WAS DRIVING HOME ON N CHEROKEE AVE . GOT TO STOP LIGHT O ROSS CLARK CR. TURNED RIGHT AT LIGHT. ACCELERATED . TO SPEED WENT THROUGH LIGHT AT DENTON ROAD . JUST PAST TECHWAY AUTOMOTIVE AND BEFORE LIFE SOUTH COMMUNITY BLOOD BANK. BAM I THOUGHT I HAD BEEN HIT FROM BEHIND , MY HEAD WENT FORWARD. FELT LIKE SOMEONE PUNCHED THE BACK OF MY HEAD REST. IT PUSHED ME TO STEERING WHEEL . THIS WAS IN TRAGIC AT 8:30 IN MORNING. I WAS WITH IN 1 MILE OF DOTHAN JEEP CHRYSLER DODGE. THEY SAID THEY DO NOT HAVE ANY RECALLS ON IT. BUT THEY DID SAY IT WAS AN AIR BAG. COULD NOT TELL ME HOW THIS CAN JUST HAPPEN DRIVING DOWN THE ROAD.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2020
Aug 2020

MY CARS DRIVER SIDE HEADREST DEPLOYED WHEN I STARTED THE CAR IN MY DRIVEWAY IN PARK.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2020
May 2020

HEADREST JUST POPPED OUT ON DRIVERS SIDE. 2015 JEEP GRAND CHEROKEE. *TR

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2020
Jan 2020

WHILE DRIVING THE HEADREST HIT ME IN THE BACK OF THE HEAD. I WAS DRIVING IN TOWN THEREFORE WAS QUICKLY ABLE TO STOP MY VEHICLE TO SEE WHAT HAD HAPPENED. THE HEADREST WAS DEPLOYED. I DROVE IT HOME TO SHOW MY HUSBAND & HE SAID THERE WAS AN AIR BAG THAT HAD DEPLOYED. HAD I BEEN DRIVING ANY FASTER I COULD HAVE VERY WELL WRECKED MY CAR, AS I THOUGHT AT 1ST SOMEONE WAS IN MY BACK SEAT. I HAVE BEEN UNABLE TO FIND A RECALL ON THE HEADREST BUT HAVE SEEN RECALLS ON EARLIER YEARS. PLEASE ADVICE ME WHAT TO DO ABOUT THIS. THE JEEP DEALERSHIP SURELY WILL REPLACE THE HEADREST? THANK YOU

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2020
Dec 2019

PASSENGER SEAT HEAD REST AIRBAG DEPLOYED WHILE VEHICLE WAS STOPPED AT A LIGHT

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2019
Dec 2019

PASSENGER SEAT HEAD REST AIR BAG DEPLOYED WHILE SITTING IN GARAGE

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2019
Nov 2019

THE AIRBAG LIGHT CAME ON FOR NO REASON. IT IS A SAFETY ISSUE BECAUSE AIRBAGS MAY NOT DEPLOY IN CRASH

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2019
Sep 2019

I WAS DRIVING HOME FROM WORK TODAY 9/29/19 ON A TWO LANE ROAD AND WAS TRAVELING AROUND 40MPH COMING UP TO A RED LIGHT WHEN ALL OF THE SUDDEN THE ACTIVE HEADREST ON THE DRIVERS SIDE DEPLOYED STRIKING ME IN THE BACK OF THE HEAD WITH ENOUGH FORCE IT FELT LIKE A PUNCH, THIS CAUSED ME TO SWERVE AND NEARLY REAR END THE CAR STOPPING IN FRONT OF ME. I HAVE DONE SOME QUICK RESEARCH ON THIS ISSUE AND NOTICE THIS IS NOT A CURRENT RECALL NOR AN ISOLATED INCIDENT. IN MY CASE THIS COULD HAVE BEEN LIFE THREATENING HAD I NOT BEEN ABLE TO KEEP CONTROL OF THE VEHICLE.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2019
Aug 2019

THE VEHICLE WAS STATIONARY AND UNOCCUPIED IN THE DRIVEWAY WHEN THE DRIVER SEAT'S ACTIVE HEAD RESTRAINT POPPED OPEN. IT CANNOT BE RESET DUE TO THE DAMAGED PLASTIC. THIS IS NOT SUPPOSED TO ACTIVATE UNTIL TRIGGERED BY AN ACCIDENT AND IS AN OBVIOUS DESIGN FLAW.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2019
Jul 2019

DRIVERS SIDE HEADREST AIRBAG DEPLOYED ON ITS OWN WHILE DRIVER NOT IN VEHICLE AND NO IMPACT TO VEHICLE.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2019
Jul 2019

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE FRONT DRIVER'S SIDE HEAD REST AIR BAG DEPLOYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO CONTINUE DRIVING TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO NAPLETON CLERMONT CHRYSLER JEEP DODGE RAM (LOCATED AT 15859 FL-50, CLERMONT, FL 34711, (888) 359-4237), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000. *TR

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
Mar 2019

PASSENGER SEAT HEAD REST DEPLOYED FOR NO REASON. THE VEHICLE WAS STATIONARY OVER NIGHT IN OUR GARAGE. IN THE MORNING WE DISCOVERED THE DEPLOYED HEAD REST

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2019
Jan 2019

THE VEHICLE WAS PARKED, AND SUDDENLY THE DRIVER'S FRONT SEAT HEAD RESTRAINT DEPLOYED FOR NO REASON WITH INCREDIBLE FORCE. THE VEHICLE WAS PARKED WITH NO INSULT TO VEHICLE OR REASON FOR THIS TO OCCUR. I REPORTED TO LOCAL DEALER AND THE HEADREST RESTRAINT CANNOT BE RESET. IT REQUIRES A TOTAL REPLACEMENT OF THE HEADREST THAT ISN'T COVERED UNDER STANDARD OR EXTENDED WARRANTY. THE COST OF THE PART TO REPLACE IS $846.30 PLUS LABOR. THIS IS A SAFETY ISSUE AND SEEMS TO BE A DEFECT AS THE RESTRAINT DEPLOYED FOR NO REASON. THE DEALER OFFERED NO ASSISTANCE WITH THIS ISSUE.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2018
Nov 2018 Injury

TAKATA RECALL -PASSANGER HEADREST RESTRAINT DEPLOYED WHILE CAR WAS IN PARK NOT MOVING WITHOUT ANY SORT OF IMPACT. HEADREST HIT PASSENGERS HEAD AND DISTORTED PASSENGERS HEAD-CAUSE DISTORTION AND MINOR NECK PAIN.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2018
Nov 2018 Injury

WHILE DRIVING ABOUT 15/20MPH PASSENGER SIDE AHR(ACTIVE HEADREST) DEPLOYED WITHOUT ANY COLLISION OR SUDDEN BREAKING. CAUSED MY WIFE'S HEAD TO HIT THE DASHBOARD FOLLOWED BY AN EXTREMELY LOUD 'POP' NOISE THAT ALMOST CAUSED ME TO CRASH BECAUSE WORRIED ABOUT THE 'BANG' AND MY WIFE. I AM NOT THE FIRST WITH HIS ISSUE AND JEEP/CHRYSLER SAYS THAT THEY CANNOT FIX! MY VEHICLE IS A 2015 GRAND CHEROKEE THAT I PURCHASED IN APRIL WITH 22K MILES AND THIS HAPPEN LAST WEEK WITH MY VEHICLE HAVING ROUGHLY 27K MILES. PLEASE HELP!

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2018
Jul 2018

THE AIR BAG COME ON(SERVICE AIR BAG)

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2018
May 2017

HEADREST AIRBAG RANDOMLY DEPLOYED WHILE BEING PARKED AND STATIONARY.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2017
Mar 2017 Crash Injury

2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG ISSUE. *LD THE CONSUMER STATED HE WAS BROAD SIDED IN THE DRIVER'S DOOR AND NONE OF THE AIR BAGS DEPLOYED. THE CONSUMER SUFFERED MINOR INJURIES. THE VEHICLE WAS DECLARED TOTALED. *JB

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2017
Aug 2016 Crash Injury

DEC 30, 2015 I WAS BROADSIDED BY A VAN IN MY DRIVERS SIDE DOOR CAUSING MY VEHICLE TO ROLL OVER SEVERAL TIMES BEFORE CRASHING HEAD ON INTO A SOUND WALL. I WAS PINNED IN THE VEHICLE UPSIDE DOWN WITH MY RIGHT LEG PINNED UP UNDER THE DASH. THE SIDE CURTAIN AIRBAG DEPLOYED AT THE MOMENT OF IMPACT, HOW EVER MY DRIVERS AIRBAG AND KNEE BOLSTERS DID NOT DEPLOY CAUSING ME TO IMPACT THE STEERING WHEEL WITH MY STERNUM AND SMASHING BOTH KNEES INTO THE DASH WHICH CAUSED MY RIGHT LEG TO BE PINNED UP UNDERNEATH THE DASH. THE TERRIBLE PAIN I HAD TO SUFFER AND STILL TO THIS DAY EXPERIENCE WAS THE WORST PAIN I HAVE EVER FELT IN MY LIFE. WE COMPLIED WITH THE SAFETY RECALL WE RECEIVED REGARDING THE AIRBAGS, BUT ON 3 DIFFERENT OCCASTIONS OF TAKING THE JEEP INTO THE DEALERSHIP FOR WARRANTY REPAIRS THEY NEVER PERFORMED THE REQUIRED SAFETY RECALL REPAIR. I WAS TOLD THAT THEY WERE STILL WAITING ON THE SOFTWARE PROGRAM FROM CHRYSLER. THE DEALERSHIP IN WHICH THE JEEP WAS PURCHASED WAS: TURLOCK CHRYSLER DODGE/JEEP 1600 AUTO MALL DRIVE TURLOCK, CA 95380 209/ 250-5800 PURCHASE DATE: SEPTEMBER 20, 2014 I WAS TRAVELING WESTBOUND ON BRIGGSMORE AVENUE DOING 43 MPH WHEN I ENTERED THE INTERSECTION AT ROSE AVENUE I WAS BROADSIDED ON MY DRIVE RSIDE DOOR BY A LADY WHO RAN THE RED LIGHT DOING APPROXIMATELY 40 MPH CAUSING ME ROLL OVER A COUPLE OF TIMES AND SPIN OUT OF CONTROL UNTIL I CRASHED HEAD ON (UPSIDE DOWN) INTO A SOUND WALL, THEN BOUNCED OFF THE WALL AND CRASHED AGAIN THROUGH THE SOUND WALL WITH THE REAR END OF MY VEHICLE FINALLY COMING TO A STOP, I WAS PINNED IN THE VEHICLE, UPSIDE DOWN AND MY RIGHT LEG WAS PINNED UP UNDER THE DASH. THE DRIVERS SIDE CURTAIN AIRBAG DEPLOYED AT IMPACT, HOWEVER NONE OF THE OTHER AIRBAGS DEPLOYED CAUSING ME TO FULLY IMPACT MY CHEST INTO THE STEERING WHEEL, AND SMASHED BOTH OF MY KNEES INTO THE KNEE BOLSTER PART OF THE DASH, WEDGING MY LEG UP UNDERNEATH THE DASH

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2015
Jul 2016 Crash Injury

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE DRIVER CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS SEATED IN THE REAR PASSENGER SEAT AND SUSTAINED MINOR INJURIES TO THE KNEE, ARM, AND HEAD. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2016
Jun 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/06/16*LJ *AS

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2016
Jun 2015 Crash Injury

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PROCEEDING THROUGH A FOUR WAY STOP AT APPROXIMATELY 25 MPH, A VEHICLE FAILED TO YIELD AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE REAR DOOR AND FRONTAL DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LACERATIONS TO THE FACE AND INJURIES TO THE HIP, LEGS, AND NECK. THE FRONT PASSENGER SUFFERED INJURIES TO THE RIGHT SIDE. THE REAR PASSENGER SUSTAINED INJURIES TO THE LEFT SIDE AND FACE. MEDICAL ATTENTION WAS REQUIRED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 12,200.

Type: Vehicle, Vehicle: 2015 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2015

Trend Over Time

Complaints by year

Quick Summary

The 2015 Jeep Grand Cherokee has 47 Air Bags complaints on file. 6 crashes have been reported. Review the timeline above for detailed owner experiences.