2018 Jeep Grand Cherokee Electrical System

The screen is not working properly and is delaminating. This causes a distraction when trying to follow map directions, change heating settings as well as UConnect safety functions. Unsafe and accident causing

My touchscreen is delaminating. I can't use the radio, the Navigation system or interior climate control system. If the radio is turned on, it jumps from station to station, the phone system has called 911 several times, and dials random numbers from my contact list. This is a safety hazard because of the random dialing and distraction it causes. This condition is only happening on this model year. The product is defective and dangerous. I have owned 5 Jeeps in a row and never had this problem with the radio or touch screen.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 45 MPH and approaching her residence, the vehicle lost electrical power, causing the power steering and brakes to become inoperable. The messages "Service Stability", "Service Transmission" and other unknown messages were displayed. Additionally, the check engine warning light and other unknown warning lights were illuminated. The contact was able to veer to the side of the road, where she continued driving until the vehicle stopped in front of her residence. The contact stated that the vehicle restarted and operated as needed the following day. The contact stated that the failure reoccurred a week and half later. The vehicle was taken to dealer, where the alternator was replaced; however, the failure reoccurred while returning to her residence. The contact was able to jumpstart the vehicle and drove to her residence; however, the failure reoccurred in front of her residence. The dealer was notified. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,524.

One year after I purchased my Jeep the screen starting delaminating. This created “phantoms touching” It started out small but eventually became to where the Jeep was not fuctional. Including not being able to adjust temperature to defrost or defog my windshield. This is an extreme safety hazard with no work around. The screen overrides anything I do with the physical buttons below it. The screen turns back on even when I try to turn it off. This is especially a problem because I live in the Midwest with plenty of ice & snow. It’s incredible that I have not caused an accident yet. I have made plenty of phone calls to Jeep who refuse to recall the screen even though they have admitted it is a known problem with the screen itself. Not only is it a safety issue but I cannot access several of the main functions.

I was just driving down the freeway and out of nowhere. My jeep started calling and hanging up and recalling everybody in my frequently called list. I tried turning off the screen, but it turned itself back on and started doing it again. Everybody who I just called over and over unintentionally. We’re trying to call me back, but it would hang up on them. It was as if a ghost was in my screen. I have not had this looked at by the dealership, but upon researching the issue it appears this is a common problem in the 2018 jeep grand Cherokee. My hands are still shaking from the incident as it was extremely unsafe and distracting. It all startled me so bad I almost drove off the road. It would’ve been one thing if I could’ve just turned it off, but the fact that I kept turning itself back on, is very disconcerting. I tried turning white screen. It was on to the radio, and then it kept changing stations on its own rapidly and repeatedly.

The monitor/screen is delaminating. This is causing the screen to go haywire. It asks me if I want to adjust my clock setting every couple seconds which makes using the screen for anything else impossible; at times I can't adjust my heat, use the navigation system, etc. This is a known issue per numerous Jeep forums I've visited where hundreds of people are having the same issue with a defective screen on the 2018 Jeep Grand Cherokees, but Jeep still hasn't done a recall.

Auxiliary battery which manages auto start/stop fails. First time battery was tested and replaced under warranty. Failed again two years later - out of warranty. Unsure about risk but depending on who you ask, the failed auxiliary battery can be a parasite to the main battery, leading to potential breakdown. Also misleading fuel consumption numbers due to auto start/stop not functioning

UConnect Screen delamination - cannot adjust vehicle controls since most are managed through UConnect screen. Dangerous situation. Appears Jeep FCA has an issue with 2018 UConnect screen delamination due to bad adhesive making the screen non functional - Jeep is not responsive

The touch screen on the info-tainment head unit is delaminating which is causing the screen to register touches that did not occur. These "ghost" touches are resulting in the head-unit changing settings, starting navigation without prompt, and making phone calls. The un-prompted phone calls has been particularly distracting as there is no means to hang up and has forced me to the side of the road several times to try and end the call. On occasion, the system has made calls to 911 without me prompting it. These incidents have made driving with the head unit operating un-safe

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 75 MPH, the vehicle lost motive power. No warning light was illuminated. The vehicle was able to restart. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V524000 (Electrical System); however, the VIN was not included in the recall. The failure mileage was approximately 88,000.

The Navigation/heat control/radio and other electronic controls fail to work on the display. This failure disrupts the driver during operation and is a serious safety issue!

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while parked, the vehicle would not start. The vehicle was towed to a dealer where the TIPM and PCM needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 119,229.

There is a known screen delamination issue with the screens on this vehicle. It is a major safety issue since it will be randomly turning on and off devices as you are trying to drive the vehicle. This is a major distraction and there is no way to turn off the system

The screen on the UConnect system in my 2018 Jeep Grand Cherokee recently started delaminating. More recently, it has started to randomly change radio stations or make other "phantom" changes while I'm driving without me touching anything. This is clearly a safety issue as it is very distracting while I'm driving. After extensive research online it appears that this is a very common issue with vehicles like mine and Jeep hasn't done anything to help owners get this issue fixed. I keep my car in great shape so there hasn't been any user damage.

Infortament system delamination and ghost touching of the Navigation screen could distract drivers which directly related to driving safety.

The control center of the vehicle (radio) comes on and makes calls and also turns on equipment in the vehicle that distracts the driver from driving. If you power it off it will come back on. It controls your phone and navigation and all climate controls in vehicle. Jeep is aware of the problem but will not do anything to fix it. We tell people not to text and drive and this vechicle does it without you knowing which causes eyes to go off the road. We have already experienced a close call with the distracting of a driver

The uConnected display screen mal-functions to the point of being a dangerous distraction. Phantom jumping between radio stations, switching from AC to heat etc, changes other controls and will not allow use of touch systems. The screen shows obvious signs of de-lamination. I noted that many others are have the same issue with their uConnect displays. Super dangerous. Dealer' CSR said "Sorry, not their problem. Said it must've gotten wet". Since then I have learned this is a common problem with all Jeeps of this era. Mine is a 2018. Is there anything NHTSA is doing to recall these? It's dangerous and we have stopped driving unless absolutely necessary.

Infotainment center has bubble in screen that causes "ghost presses" on screen. Will change screens and turn on seat heaters and other car functions during driving.

The radio screen is de-laminating, causing the radio to go haywire with constant ghost-touching. The radio screen controls most of the car, so besides the non-stop beeping being very distracting, it is giving dangerous commands to my car. It makes unwanted phone calls, including to SOS. It turns on the backup camera when I am on the interstate. It continues to beep when I am in reverse so I cannot hear the beeps from the collision warning system. It turns on the seat warmers when it's already >100 degrees outside. It does not allow me to see the suspension settings and data when I am in 4WD. It turns on Navigation I do not want and does not allow me to use Navigation maps that I need. It turn the radio on full blast while continuously changing stations. I cannot turn off the radio screen and the perpetual chaos it causes because a single ghost touch immediately turns it back on. It is ghost touched approximately every 1-2 seconds. It is very distracting, chaotic, and hazardous to drive with this happening. I paid a Jeep dealer for a Diagnostic test that confirmed the issue is caused by de-lamination. Both Jeep and the dealer refused to replace cover the costs of repair. There were no warnings before the radio screen began de-laminating and the ghost touching started in December 2022. It is has slowly gotten worse each month since then.

Radio does not work properly. The radio jumps around all setting, and makes calls if cellphone is connected.

The UConnect radio has delaminated and is available for inspection. Due to the delamination of the UConnect system it will randomly change channels, replace channels, and will skip around to other parts of the system. This issue does not always occur and is random and unkown when it may happen. When the system does this it is a distraction to the driver and could cause a potential incident. This appears to be a known issue with 2018 Jeep Grand Cherokees and Dodge Ram pick up trucks based on a google search. There are several threads that discuss the issue and the safety concerns it may cause. There were no warnings of the issue. The delamination has been a slow process and was unaware of the issues that it could cause with changing stations and other items randomly.

The information center/dashboard radio is malfunctioning in that it switches between stations, apps, randomly calls people, the backup camera no longer shows consistently, or sometimes does not turn on at all. When using maps, it causes a danger as it does not show turns and is constantly changing screens. The vehicle is available for inspection upon request. This is distracting and makes hands free calling impossible due to the fact that it will hang up, put on hold, or call 911. This is a known problem for 2018 Jeep grand Cherokee. There were no warning signs and the issues started happening out of nowhere. This malfunction poses a big safety threat due to the distractions, and misdirection the system is now causing.

The Uconnect screen is delaminating and malfunctioning. I am unable to control what the screen randomly touches which includes controlling the temperature in the car. I am not able to properly set the temperature and direction of the heat to defog my windshield while driving. It creates a hazard while driving when my windows fog up and I can't see while driving on the expressway going 50mph.

My console is controlling itself and its causes risks while driving. The heated seats go by themselves and won’t go off. Causing the inability to drive it in the summer since it’s so hot. It self changes temperature, terrain, media, navigation settings on its own and i can’t stop it. This is a serious issue and a defect in wiring . There should be a recall issued to fix this issue. I’ve read several complaints for this exact issue.

The contact owns a 2018 Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. Upon restarting the vehicle, the vehicle returned to normal functionality. The START/STOP system unavailability warning light was illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 45,000.