2019 Kia Forte Steering

On June 18, 2021 our vehicle was taken to the West Hills Kia located in Bremerton, WA for routine maintenance. During this visit, we reported a sound coming from the steering wheel and indicated that the sound was loud and wanted it inspected. The technician reported this as follows: MR 10DIAG: Diagnose Customer Concern Customer states when turning the steering wheel, it sounds like something is being wound up. The Technician, Michael Moore (102) verified the noise confirming that it was coming from the Output Shaft Bearing area of the Steering Column Housing. The Technician also indicated that this issue required a tech line case with Kia for approval. I have called West Hills Kia's Service Department on: June 25th, 2021, June 30th, 2021, July 7th, 2021, July 22nd, 2021 and again today, July 26th, 2021 to check on the status of this approval to no avail. On June 30th, 2021 and July 22nd, 2021, I left 2 voice messages for their Service Department Manager, Jay also without a return call. I have called Kia Consumer directly on July 5th, 2021, July 6th, 2021 and July 7th, 2021. Each time, the wait times have been greater than 30 minutes and after holding, I have been hung up on. Today, on my drive home, the steering wheel locked up and would not let me turn the steering wheel. Considering that the vehicle is still under warranty and an issue like this could cause an accident or even irreparable damage, we do not feel safe driving this vehicle. We would like this matter resolved ASAP.

ON 8/26/20 IN THE DEALERSHIP WITH STEERING ISSUES. ADVISED FAULTY CLOCKSPRING. 9/3/20 REPLACED CLOCKSPRING. HOWEVER, ADVISED THERE WAS AN INTERNAL FAILURE. 10/19/20 BACK TO DEALER. ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. STEERING COLUMN REPLACED, HOWEVER, STUDS OR BOLTS WERE STRIPPED AND NEEDED TO BE REPLACED. ON 1/21/21 CAR BACK IN THE SHOP WITH SAME STEERING ISSUE. LOCAL DEALER IS UNABLE TO REPAIR AND THEY HAVE CONTACTED KIA. KIA STATES THIS IS A PROBLEM ON THIS MODEL AND THEY ARE WORKING ON A "REMEDY". I AM CONCERNED THIS IS A SAFETY ISSUE. THIS IS A 2019 KIA FORTE AND I SHOULD NOT BE WORRIED ABOUT DRIVING A NEW VEHICLE. NO RESOLUTION AS OF TODAY!!!

HAVE ONLY HAD MY CAR FOR 1 YEAR AND I HAVE TO HAVE A NEW STEERING SHAFT PUT IN. I WAS HEARING A GRINDING NOISE IN THE STEERING COLUMN. HAD IT CHECKED AND THAT IS WHAT THEY FOUND. THANK GOD IT WAS COVERED UNDER OUR WARRANTEE.

ABOUT 4 WEEKS AGO MY STEERING WHEEL STARTING MAKE A GRINDING NOISE I TOOK IT TO MY KIA DEALER WHERE THEY REPLACE THE CLOCK SPRING. AFTER THAT WAS REPLACE MY STEERING WHEEL IS STILL MAKING THE NOISE.

WHEN DRIVING, STEERING WHEEL "GROWLS" WHEN MAKING TURNS WHILE IN MOTION. DEALERSHIP PUT ME IN A LOANER DUE TO ENTIRE STEERING COLUMN NEEDS REPLACING AND CAR IS UNSAFE TO DRIVE. I'VE ONLY HAD THE CAR FOR 13 MONTHS WHEN THIS HAPPENED.