20 complaints reported

2012 Kia Soul UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
20
Crashes
0
Fires
1
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jan 2024

a few months after buying the car (the car was bought used), the "check engine" icon appeared on the instrument panel, I immediately went to the car workshop, the employee said after checking that he did not see any problems. the icon disappeared from the dashboard. after a while the icon reappeared on the instrument panel. after that, I received a recall letter from the car manufacturer Kia, which stated that the car had a defect that could cause the car to catch fire. after that I contacted the dealer with this letter, the dealer informed me on the day of the application that there were no spare parts, they needed to be ordered, I asked them to order spare parts for me and agreed to wait a month. after a month on the appointed day - I contacted the dealer, but they did not solve my problem, informing me that the Kia manufacturer did not send spare parts. After some time, I wrote a letter to the car manufacturer Kia, and received a reply. I was asked to describe the problem (I described the problem during the application, clearly indicated all the details, the time when I applied, the location of the dealership, the problems with which I applied). it has been more than three weeks since I sent the follow-up letter and I have not been contacted by any Kia representative. Currently, I do not have the opportunity to operate another car. Every time I use this car, I put myself and my passengers, as well as those around me, and other cars at risk. I believe that the car manufacturing company significantly exposes me to danger, it is under threat. please help to solve this problem with an unscrupulous car manufacturer.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Apr 2023
Nov 2022

KIA did a "PRODUCT IMPROVEMENT CAMPAIGN" as a work around for a recall on the Kia Soul. they were in the middle of this when our engine did the problem that they are "Improving," Dealership won't do the improvement saying we have no open recalls, but we keep getting the letter telling us to do the product improvement campaign. Engine is failing due to this issue, but dealership just wants us to replace engine. KIA won't replace since we didn't do the PRODUCT IMPROVEMENT CAMPAIGN that the dealership said we aren't eligible for. PLEASE HELP. I have all letters from KIA.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Nov 2022
Mar 2022

The electrical system on this vehicle is severely malfunctioning. Once the engine is started it will not allow me to take it out of gear. All of the indicator lights are on and flash. It is unsafe because the Kia dealership service center doesn't know how to fix it. I don't think it's safe to drive because what if I put it in drive & it would not stop or shift to neutral.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jul 2022
Jan 2022

I was driving on the highway and I went To pass someone and then all of the sudden my car did not switch gears when accelerating (which has always been an issue) and a big cloud of white smoke came out of my exhaust. My car has always had issues switching gears but this time was bad. I checked all of my fluids, they were fine and my car wasn’t over heated. Once I started My car again it was fine and no smoke came out but it is still struggling to switch gears. I just Took my car to get my tires changed and looked at for any issues last week and they changed my tires and said my car had no issues. I know 2012 Kia Soul 1.6 engines just got recalled for similar issues. I also Looked up to see if anyone else with the same car had this issues and a lot of people have had this happen to them.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Sep 2022
Nov 2021

Steering clicks and feels loose when turning. Inspected by a repair shop and they said it was the steering coupler. It's my understanding this is a issue with most kia souls. This should be a recall item but 2012 year was not included. Very unsafe as steering can fail. Make this a recall.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jan 2021
Nov 2021

Still the original owner or our 2012 Kia Soul and experiencing issues with the flex coupler in the steering column. As with other 2012 owners why is there no recall for this year unlike the other Kia and Hyundais make and models??

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Nov 2021
Nov 2021

engine piston fails, while drive metal from the piston where internal parts out and vehicle breaks down. no warning lamps illuminated

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Nov 2021
Nov 2021

Steering has clunking sound and loose feeling while turning the steering wheel. Research would suggest steering coupler faulty. This same part has been recalled in other Kia models but not in the particular model I own.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jan 2021
Oct 2021

MY CAR SHUT OFF IN THE MIDDLE OF GAS STATION WON'T CRANK BACK UP

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Oct 2020
Jul 2021

Steering wheel vibrate uncontrollable when driving

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jul 2021
Jul 2021

ESC LIGHT PROBLEM

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jul 2021
Jul 2020

REFRIGERANT OIL LEAKING FROM AC COMPRESSOR

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jul 2020
Jul 2020

MY UVO RADIO IS FINE 1 DAY AND THE NEXT DAY IT NO LONGER HAS SOUND AND THE CLOCK DOESN'T WORK, I HAVE DONE A HARD RESET WITH NO RESULTS. WHEN RESEARCHING HOW TO FIX, I FIND OUT THIS IS A COMMON PROBLEM WITH THE KIA SOULS, WHY ISN'T THERE A RECALL FOR SO ,ANY COMPLAINTS ? I JUST GOT IN IT 1 DAY TO LEAVE HOME AND IT NO LONGER WILL WORK.. THE BACK UP CAMERA HASN'T WORKED FOREVER AND I BOUGHT THIS KIA BRAND NEW AND IN 2019 WHEN I WAS WASHING THE KIA AT THE CAR WASH THE COVER OF THE BACKUP CAMERA FELL OFF AND THEIR IS CORROSION ALL OVER IT, I WOULD THINK FROM A FAULTY SEAL

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jul 1999
Jul 2019

WHEN PUT IN REVERSE IT MAKES A POPPING NOISE AND SOMETIMES AS WELL IN OTHER GEARS CONTACTED THE DEALSHIP WHERE I GOT IT FROM IN 6/19 AND HE SAID IT SHOULD BE FINE, I CONTACTED BEFORE MY 30 DAY WARRANTY EXPIRED AS WELL BUT IT IS STILL DOING IT. I NOTICED IT DOING IT A FEW DAYS AFTER I GOT IT. THE NOISE APPEARS AFTER THE AUTO LOCK ,

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jun 2019
Jun 2019

THIS PROBLEM IS STRANGE. I PURCHASED A USED 2012 KIA SOUL THIS YEAR. I TOOK IT TO HAVE THE 60K MAINTENANCE DONE. THE SERVICE AGENT AT 2 DIFFERENT PLACES VERIFIED AND ENTERED OUR VIN. IT DOESN'T EXIST IN THEIR SYSTEM. AFTER SEARCHING FOR MONTHS FOR SOME TYPE OF HELP WE FOUND THAT THE CAR WAS SOLD IN GUAM. IT IS AN AMERICAN STANDARD VEHICLE. IT WAS VERIFIED BY BOTH SERVICE ASSOCIATES. NOW THIS VEHICLE MAY BE SUBJECT TO A RECALL THAT HAS KILLED PEOPLE. I CAN'T HAVE THE WORK DONE BECAUSE IT DOESN'T EXIST IN KIA'S SYSTEM. SO NOW WE DON'T KNOW WHAT TO DO. NO ONE AT KIA KNOWS WHAT TO DO. I HAVE BEEN GIVEN DIFFERENT NUMBERS IN MULTIPLE COUNTRIES TO CALL. I CAN'T CALL ANY OF THEM. IT'S NOT AVAILABLE ON MY CARRIER OR ANY OF THE OTHER CARRIERS I'VE TRIED. THE KIA SERVICE DEPARTMENT STAFF HAVE FAILED TO PROVIDE ANY MEANINGFUL HELP. WE ARE WORRIED THAT THE CAR WILL CATCH FIRE AT SOME RANDOM POINT. OUR ENGINE LIGHT HAS COME ON MULTIPLE TIMES.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jun 2019
Oct 2018

BLOWER TO THE AC/HEATER JUST QUIT WORKING.. TURNED CAR OFF AT GAS STATION ,GOT BACK IN STAYED AND BLOWER WOULD NO LONGER WORK.. SEEMS TO BE A COMMON PROBLEM IN THE 2012 KIA SOUL.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Oct 2018
Jul 2018 Fire

MY 2012 KIA SOUL CAUGHT FIRE JULY 13TH WITH MY SON DRIVING. THERE WAS A TICKING IN THE MOTOR, A LOUD NOISE, AND THEN FLAMES. WE HAVE THE EXTENDED WARRANTY BUT KIA SAYS IT'S AN INSURANCE ISSUE AND THEY CAN'T/WON'T DO ANYTHING ABOUT IT. NOW, NOT ONLY ARE WE WITHOUT A CAR BUT WE'RE STUCK WITH PAYMENTS FOR THE NEXT 2-3 YEARS BECAUSE INSURANCE SAYS IT'S NOT WORTH HALF OR WHAT WE STILL OWE ON IT. THANK GOD MY SON WAS OKAY BUT KIA NEEDS TO BE ACCOUNTABLE. *JS

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jul 2018
Jun 2018

BACKUP CAMERA STOPPED WORKING JUST OUT OF WARRANTY.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jun 2018
Apr 2017

REAR CAMERA DISABLED WHEN WASHED

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Apr 2017
Apr 2017

DRIVING MY CAR ABOUT 65 MPH DOWN A LONG STRETCH HIGHWAY IN THE WOODS HEARD THIS LOUD NOISE SAW BLACK IN THE RIGHT UPPER SIDE OF MY WIND SHIELD. THOUGHT I HIT A BLACK BIRD SAFELY PULLED OVER GOT OUT SAW NO BLOOD ON THE CAR OR FEATHERS. LOOKED CLOSER A BLACK PLASTIC MOLD HAD COME OFF AND CAUSED THE LOUD NOISY GOT IN MY CAR WENT BACK DOWN THE ROAD AND LOCATED IT WAS BROKE UP PRETTY GOOD. COME HOME DID SOME RESEARCH IT IS CALLED A PILLAR. IT WAS THE PASSENGER SIDE. THIS COULD CAUSE A SERIOUS ACCIDENT. PLEASE LOOK INTO THIS. THEIR WAS NO REASON THE PILLAR SHOULD HAVE BECOME DETACHED . WHEN I DID MY RESEARCH I NOTICED THIS HAS HAPPENED TO OTHER PEOPLE NOT JUST ME.

Type: Vehicle, Vehicle: 2012 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Feb 2017

Trend Over Time

Complaints by year

Quick Summary

The 2012 Kia Soul has 20 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.