15 complaints reported

2016 Mazda Mazda3 UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
15
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Aug 2025

The “spidering” on the infotainment screen is spidering making it hard to see when in reverse.

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Jul 2024
Jul 2025

The "Infotainment System" is activating itself and cycling through various options when I slow down or stop. It calls random numbers and changes settings on the system. It is distracting and dangerous. This is a known "ghost touch" problem for this model of vehicle, but the Mazda dealer I contacted in Knoxville, TN said it would cost nearly $300 to repair the problem (by replacing the entire system).

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Jan 2025
Jun 2025

Mazda supposedly repaired/replaced the backup camera issue under the recall. However, within one day it was doing the same thing again...the screen dims or flickers off when backing up the car. I told Mazda about that and they said I need a new screen, which would not be covered under the recall. This is a safety hazard that they should be required to address.

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: May 2025
Jun 2025

The 2014 Mazda3 I own has a known "Mazda Connect Touch Screen Concern" in August 2019 in which the Mazda Connect touch screen does not accept touch commands in part of the screen. I called Mazda and they said there are not any recalls for this but they did acknowledge this was an issue.

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Feb 2024
Nov 2024

Rear view camera intermittently cuts out. Recall was issued 07/14/23 yet there is no fix yet??? Mazda Recall #: 6023G NHTSA Recall #: 23V-487

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Oct 2024
Apr 2024

Reverse camera stops working at random for several hours at a time. Mazda has issued a recall for this issue but has yet to offer repair

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Mar 2024
Apr 2024

I am now experiencing the problems outlined in [XXX] approximately 18 months after the extended warranty period has ended for me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Apr 2024
Feb 2024

The recall related to the rear backup camera has not been addressed and it is more than a year later. I just got off the phone with a Mazda representative and they still do not have a solution nor know when one might be available. I would like to sell my car but with a defective backup camera and view screen, I will have trouble doing so and/or won't get as much for the vehicle as I should. I have a 5 year old and I don't feel safe driving this vehicle, as the rearview camera turns off suddenly at times when I am reversing the vehicle. I would like to submit a compliant for negligence on Mazda's part and urge you to do something to make them fix this defect. Thanks.

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Feb 2024
Nov 2023

ac/heat knob will not go into max air due to a cable slipping off the mechanism behind the dash when it does this the heat will not work and it is hard to defrost your windows if they get fogged up while driving making it difficult to see

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Feb 2023
Sep 2022

The rear backup camera on my vehicle goes on and off or dims considerably when I back up, not allowing me to see cars and people potentially behind me. This is associated, I believe, with an issue with the screen and infotainment system of the car, which I had checked out on 9/24/21 at a Mazda dealership. The screen goes on and off constantly, not allowing me to use the radio, bluetooth, etc. They said it is a chip issue that they have seen in many other Mazda 3's from 2016. Not being able to listen to the radio is one thing, but having the backup camera not work or work improperly is a safety issue.

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Sep 2021
Jan 2022

There is a main board failure that controls the information screen and back up camera The part number is TC3M-66-9C0B . The screen will keep rebooting not allowing the back up camera to work. According to Mazda dealer personal Mazda will not cover this. This is know to be a regular problem with many of these cars

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Jan 2022
Jan 2021

I DROVE MY CAR TO THE STORE THIS MORNING LISTENING PANDORA (BLUETOOTH) AND ON MY WAY BACK HOME THE INFOTAINMENT CENTER JUST STARTED TO REBOOT CONTINUOUSLY AFTER I FOUND OUT RESETTING IT COULD HELP I DID THE BACK+NAV+MUTE BUT IT DIDN'T WORK I WENT TO THE MAZDA FORUM AND FOUND OUT THIS WAS AN ISSUE WITH MANY MAZDA FANS I ALSO FOUND OUT THAT REPLACEMENT OF THE CMU IS VERY EXPENSIVE SINCE THIS IS AN ISSUE WITH SO MANY MAZDA FANS WHY ISN'T THERE A RECALL TO ADDRESS THIS PROBLEM? MY BACKUP CAMERA WORKS AND ONE RADIO STATION THERE IS NO GPS AND BLUETOOTH JUST CONTINUES TO REBOOT EVEN WHILE DRIVING

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Jan 2021
May 2020

THE INFOTAMINMENT SYSTEM COMPUTER IS ON CONSTANT REBOOT LOOP,MAKING IT ALONG WITH ALL ITS FEATURES UNUSABLE. THIS IS DANGEROUS SINCE THE BACKUP CAMERA BLACKS OUT AND ALSO THE HANDS FREE DRIVING IS UNABLE TO BE USED. THE SYSTEM WAS WORKING FINE IN THE MORNING AND WHEN I WENT TO DRIVE HOME IT CRASHED AFTER STARTING THE CAR. MANY OTHERS HAVE HAD THIS SAME ISSUE AND MAZDA HAS NOT RECALLED THE PART.

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Mar 2020
Feb 2020

SUNROOF GLASS SHATTERED OUTWARD WITHOUT ANY CAUSE OR WARNING. THE SUNROOF WAS CLOSED AT THE TIME AND THERE WERE NO CRACKS, NO BREAKS, NO LEAKS, NO WEAKNESSES IDENTIFIED. WHEN IT SHATTERED, I WAS DRIVING DOWN INTERSTATE 25 AT APPROXIMATELY 78 MPH. TIRES ARE PROPERLY INFLATED.

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Feb 2020
Jun 2019

TEMPERATURE CONTROL STOPS WORKING. THE KNOB FOR TEMPERATURE CONTROL WILL NOT MOVE, THE TEMP CONTROL LINK UNDER DASH DISCONNECTS. WINDSHIELD BECOMES FOGGED AND CANNOT SEE OUT. THIS HAPPENS WHEN CAR IS BOTH MOVING AND STATIONARY. VERY DIFFICULT TO DEAL WITH WHEN TRAVELLING ON FREEWAYS.

Type: Vehicle, Vehicle: 2016 MAZDA MAZDA3, Manufacturer: Mazda Motor Corp.
Incident: Jan 2018

Trend Over Time

Complaints by year

Quick Summary

The 2016 Mazda Mazda3 has 15 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.