2009 Mercedes-Benz C-Class Air Bags

Front Right SRS Malfunction Service Required

HEAD REST BOTH ON PASSENGER AND DRIVER FRONT SEATS IMPLODED WITHOUT WARNING, WITHOUT INCIDENT. I WAS NOT STRUCK BY A VEHICLE AND I DID NOT BACK INTO ANY OBJECT.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000(AIR BAGS). AFTER HE RECEIVED THE RECALL NOTICE, BOTH THE DRIVER AND PASSENGER AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF NORTHLAKE (10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269, 704-321-4833) AND WAS INFORMED THAT THE PARTS WERE AVAILABLE. THE CONTACT ALSO HAD THE VEHICLE DIAGNOSED FOR THE AIR BAG INDICATORS. THE DEALER DETERMINED THAT A FAULTY CHILD WEIGHT OCCUPANCY SENSOR CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF NORTH HAVEN (620 WASHINGTON AVE, NORTH HAVEN, CT 06473, (203) 239-1313) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). WHILE LEAVING THE DEALER, THE AIR BAG, "IMMEDIATE SERVICE IS REQUIRED AIR BAGS MALFUNCTIONING", AND "AIR BAGS INOPERABLE" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT A SENSOR NEEDED TO BE REPLACED. THE CONTACT DECLINED TO REPAIR THE SENSOR AS AN OUT OF POCKET EXPENSE BECAUSE THE FAILURE DID NOT OCCUR PRIOR TO THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,446.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RALEIGH (5607 CAPITAL BLVD, RALEIGH, NC 27616, (919) 573-5050) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V711000 (AIR BAGS), 16V363000 (AIR BAGS), AND 16V081000 (AIR BAGS). FLETCHER JONES MOTORCARS OF FREMONT (5760 CUSHING PKWY, FREMONT, CA 94538, 510-623-1111) SCHEDULED A REPAIR, BUT THEN LATER INFORMED THE CONTACT THAT THEY COULD NOT PERFORM THE REPAIR. THE DEALER ASKED THE CONTACT TO OPT FOR A LOANER VEHICLE. THE CONTACT DID NOT KNOW WHEN THE VEHICLE WOULD BE REPAIRED AND WAITED AN EXTENDED PERIOD OF TIME. THE VEHICLE REMAINED AT THE DEALER TO BE SERVICED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TAKATA RECALL I BOUGHT MY VEHICLE FROM MERCEDES BENZ OF LONG BEACH ON JULY 10, 2017. WHEN I PURCHASED THE VEHICLE THEY DID NOT INFORM ME OF ANY RECALLS! I SEARCH MY VIN TODAY 1/05/2019 THRU THE WEBSITE AND I FIND OUT THERE IS 2 RECALLS FROM 2016 AND IT SAYS THERE ARE NO REMEDIES YET AVAILABLE AND THE PROBLEM WAS ESTABLISHED SINCE 2016! I TAKE THIS RECALL SERIOUSLY AS IT SAYS THE AIRBAG MAY EXPLODE AND SHARP PIECES OR SHRAPNEL MAY HIT THE DRIVER CAUSING SERIOUS INJURY OR DEATH. I WAS DRIVING THE VEHICLE EVERYDAY TO WORK,TO DO ERRANDS, AND TO SCHOOL BUT NOW SINCE FINDING OUT THAT THE AIRBAG CAN KILL YOU INSTEAD OF SAVING YOU I WILL STOP DRIVING THE CAR UNTIL THERE IS A SOLUTION. I REALLY FEEL DECEIVED FROM MERCEDES BENZ OF LONG BEACH FOR NOT TELLING ME THAT THERE IS A VERY SERIOUS RECALL REGARDING THE AIRBAGS EQUIPPED ON THE VEHICLE I PURCHASED FROM THEM. IF THERE IS YET TO BE A REMEDY FOR THIS PROBLEM I FEEL AS IF MERCEDES BENZ OF LONG BEACH SHOULD PROVIDE A LOANER VEHICLE UNTIL THERE IS A SOLUTION TO THIS PROBLEM. I KNOW THAT IF I CONTINUE TO DRIVE THE VEHICLE AS IS AND I HAPPEN TO GET INTO AN ACCIDENT IT WILL NOT BE A GOOD SITUATION ON BOTH ENDS.

TL* THE CONTACT OWNED A 2009 MERCEDES-BENZ C300. WHILE DRIVING 35 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE SIDE OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED AND SHRAPNEL FROM THE AIR BAGS CAUSED CUTS TO THE CONTACT'S ARM AND FACE. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY AND THEN TOWED TO THE CONTACT'S RESIDENCE THE FOLLOWING DAY. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. A DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). MERCEDES-BENZ OF WESLEY CHAPEL (2383 WILLOW OAK DR, WESLEY CHAPEL, FL, 813-200-7788) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PENSKE MERCEDES-BENZ OF WEST COVINA (2010 E GARVEY AVE S, WEST COVINA, CA 91791, (626) 859-1200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR HAD BEEN RANDOMLY ILLUMINATING. SUN MOTOR CARS, INC. (6677 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-3333) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

I OWN A 2009 MERCEDEZ C-300 WHICH HAD A AIRBAG RECALL THIS YEAR. I TOOK IT TO MERCEDEZ BENZ IN LITTLE SILVER, NJ TO GET AIRBAG RECALL ISSUE TAKEN CARE OF ON SEPTEMBER 25TH 2018. MY SON GOT INTO A MOTORVEHICLE ACCIDENT AND THANK GOODNESS HE WAS NOT INJURED. THE AIRBAD DIDN'T DEPLOY AND HE COULD HAVE BEEN KILLED. LORD, ONLY KNOWS HOW MANY OTHER DRIVERS ARE OUT THERE WITH SAME ISSUE AND MAYBE WITH NOT THE SAME LUCK.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (CAPITAL EUROCARS, 3705 W TENNESSEE STREET, TALLAHASSEE, FL 32304) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES-BENZ OF MEMPHIS DEALER (5389 POPLAR AVENUE, MEMPHIS, TN 38119, (901) 310-2215) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 9/24/18*JB

YOUR REPORTS SAY THAT THE DEALERS HAVE ALL THE PARTS NEEDED. I CALLED MERCEDES BENZ IN CALABASAS AND THEY SAY THAT THE REPLACEMENT AIR BAGS ARE BEING RELEASED FOR ONLY CERTAIN MODELS AT THIS TIME AND THEY DON'T HAVE THE REPLACEMENT PART FOR MY MODEL AND DON'T KNOW WHEN THEY WILL RECEIVE IT.

TAKATA RECALL. I HAVE CONTACTED THE MERCEDES DEALER IN WARWICK, RI SEVERAL TIMES SINCE THE RECALLS WERE ISSUED BUT THE ANSWER IS ALWAYS "WE'RE WAITING FOR PARTS." THESE AIRBAGS ARE CRITICAL SAFETY ITEMS. IF TAKATA CANNOT KEEP UP WITH DEMAND THEN MERCEDES ITSELF SHOULD MANUFACTURE AND INSTALL THE AIRBAGS. WAITING FOR PEOPLE TO BE KILLED BY THEM IS CRIMINAL.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER THE DEALER KEYES EUROPEAN, LLC, (5400 VAN NUYS BLVD. VAN NUYS, CA 91401, 1-(818) 461-3900) HAD SCHEDULED AN APPOINTMENT INDICATING THAT THE PARTS WERE AVAILABLE MORE THAN TWICE AND JUST AS THE CONTACT WAS CONFIRMING BEFORE THE ARRIVAL OF THE APPOINTMENTS, THE DEALER HAD CALLED BACK BOTH TIMES TO INDICATE THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNCERTAIN IF THE PART WAS BEING GIVEN TO OTHER VEHICLE OWNERS WITH NO REGARD FOR THE CONTACT'S REQUEST FOR THE PARTS TO RECEIVE THE RECALL REPAIRS BUT HAD NOT RECEIVED A REASON FROM THE DEALER AS TO WHY THEY KEPT DOING THIS. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE MAY BE REPAIRED AND HAD CALLED THE MANUFACTURER NUMEROUS TIMES AS THEY HAD REACHED OUT TO THE DEALERSHIP SEVERAL TIMES AND THE PARTS WERE STILL NOT AVAILABLE TO RECEIVE THE REPAIRS WITHIN A REASONABLE TIME FRAME WHICH WAS UNACCEPTABLE TO THE CONTACT. THE TWO RECALLS HAD NOT BEEN COMPLETED IN MONTHS. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL - WE HAVE CALLED ALEX RODRIGUEZ MERCEDES OVER 5 TIMES AND HAVE TAKEN THIS VEHICLE TO THEIR SERVICE DEPARTMENT NUMEROUS TIME. HAVE ASKED EACH TIME ABOUT THE RECALL AND REPLACEMENT OF THE TAKATA AIRBAGS. WE GET THE SAME ANSWER EVERY TIME-' AS SOON AS WE GET THE REPLACEMENT WE WILL CALL YOU IN TO REPLACE. WE DON'T HAVE THE SUPPLIES RIGHT NOW. ' VERY FRUSTRATING!!

TAKATA RECALL I AM VERY CONCERNED ON MY COMMUTES TO AND FROM WORK WITH MY C300 VEHICAL. I HAVE ESCALATED AND COMPLAINED TO MERCEDES BENZ CORP IN EARLY 2017 OVER THE REMEDIATION OF MY TAKATA AIRBAGS BEING IN A HUMID AND HOT HIGH RISK ZONE. THEY ONLY RECENTLY 2017 ACKNOWLEDGE THE REMEDIATION ISSUE AND SENT A LETTER TO MY HOME IN DEC 2017 ABOUT BEING IN PRIOTY GROUP 4 AND THAT NHTSA RECENTLY GRANTED AN EXTENSION ON REMEDIATION FOR HAVING PARTS TILL MARCH 31 2018. TODAY IS APRIL 10, 2018 AND I HAVE RECIEVED NO LETTERS FROM MB CORP ON ANY UPDATES. I DID RECIEVE A LETTER FROM AUTONATION TODAY INDICATING TO CALL MY LOCAL MB DELEARSHIP TO VERIFY OPEN RECALL, CHECK IF PART AVAILABLE, OR NEED TO BE ORDERED. I CALLED THE LOCAL DELEARSHIP AND THEY STATED THAT THEY ARE AWARE OF THE LETTER BUT HAVE NO CLUE AS TO WHAT IT WAS ABOUT. THEY STATED THAT MY RECALL IS STILL PENDING AND THEY ARE UNSURE OF WHEN PARTS WILL BE AVAILABLE. WHEN ASKED ABOUT THE PASSED DEADLINE FOR PARTS OF MARCH 31 2018 THEY INDICATED TO FOLLOW UP WITH MB CORPORATE. I DID FOLLOW UP WITH MB CORPORATE TO GET ANY UPDATES BUT THEY HAVE AUTOMATED MESSAGES TO CUSTOMERS TO CHECK ON WEBSITE. WHEN YOU CHECK WEBSITE RECALL SAYS PENDING. SO FAR MB CORP IS PASSED THEIR EXTENDED REMEDIATION DATE OF MARCH 31 2018 GIVEN TO THEM BY NHTSA. THEY HAVE PROVIDED NO UPDATES TO ME AS A CUSTOMER OF WHEN OR WHY PARTS ARE NOT READY. I FIND ALL THIS VERY UNACCEPTABLE AS A CUSTOMER DRIVING A CAR THAT I CAN NOT RESALE TO ANOTHER PERSON PUTTING THEM AT RISK. SHOULD ANYTHING HAPPEN TO ME I WILL ENSURE THAT MY FAMILY SEEKS ACCOUNTABILTY FROM ALL RESPONSIBLE PEOPLE INVOLVED IN THE REMEDIATION OF THESE AIRBAGS FOR MB CORPORTATE. PLEASE ENFORCE STRICTER REGULATGIONS ON MB CORP TO COMPLY ON REMEDIATION ON HIGH RISK CARS NOW. NOT MY FIRST SAFETY REPORT RECORDED WITH NHTSA.GOV.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HOUSE OF IMPORTS MERCEDES-BENZ (6862 AUTO CENTER DR, BUENA PARK, CA 90621, (714) 293-3184) WHO STATED THAT THE PARTS WERE UNAVAILABLE AND ON BACKORDER UNTIL TUESDAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER CONFIRMED PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL REPAIR IN 2014. THE DEALER (MERCEDES-BENZ OF HAGERSTOWN, 1955 DUAL HWY, HAGERSTOWN, MD 21740) STATED THAT THE PARTS WERE NOT AVAILABLE AND TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (MERCEDES-BENZ OF NAPLES, 501 AIRPORT PULLING RDS., NAPLES, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF BOERNE AT 830-981-6000 (LOCATED AT 31445 INTERSTATE 10 WEST, BOERNE, TX 78006) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR BOTH CAMPAIGN NUMBERS.