2004 Mercedes-Benz E-Class Brakes

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ E500. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC BRAKING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ E500. WHILE DRIVING APPROXIMATELY 75 MPH, THE BRAKE WARNING INDICATOR ILLUMINATED. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN THE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SENSOTRONIC BRAKE CONTROL WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,103. ...UPDATED 04/26/16 *BF THE CONSUMER STATED THE MANUFACTURER DENIED ASSISTANCE DUE TO THE VEHICLE BEING OUT OF WARRANTY. *JS

MERECEDES BENZ USA CUSTOMER SERVICE WOULD NOT HONOR NHTSA CAMPAIGN 04V296000 (SBC BRAKE PUMP FAILURE) CLAIMING FAILURE WAS BEYOND THE LIMIT OF THE CAMPAIGN. CAR WAS ALWAYS SERVICED AT MERCEDES DEALERSHIP HOWEVER THIS PART WAS NEVER REPLACED. DUE KNOWLEDGE OF POTENTIAL DEFECT IN THE BRAKE UNIT, I HAVE REQUESTED THE PART BE REPLACED AT MERCEDES EXPENSE WHICH HAS BEEN DENIED. I WAS TOLD MY CAR IS UNSAFE TO DRIVE AND THE REPAIR IS QUOTED AT $2200.00

THE SBS SYTEM HAS GONE OUT WHEN THERE WAS A RECALL ON THE ITEM. SBS SYTEM IS NOT GOOD. NOW I'A OUT TO 2000 FOR A RECALL PART THIS IS NOT FAIR

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ E320. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED CLOSE TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKE PEDAL REQUIRED EXCESSIVE FORCE TO STOP THE VEHICLE. IN ADDITION, THE ?BRAKE LONGER DISTANCE VISIT WORKSHOP? WARNING MESSAGE APPEARED IN RED ON THE INSTRUMENT PANEL. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD RESULT IN A FATAL CRASH. THE FAILURE OCCURRED EVERY TIME THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SBC HYDRAULIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER OFFERED TO COVER TEN PERCENT OF THE COST, BUT THE OFFER WAS DECLINED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 05V133000 (SERVICE BRAKES, HYDRAULIC) AND 04V296000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT A RECALL REMEDY COULD NOT BE PERFORMED UNLESS THE VEHICLE RECEIVED A SERVICE NOT RELATED TO A RECALL, WHICH WAS WHY THE MANUFACTURER'S RECALL REMEDY FOR THE FUEL TANK WAS NOT PERFORMED. THE CONTACT FELT THAT THE FAILURE OCCURRED DUE TO HIGH MILEAGE. THE MANUFACTURER STATED THAT THERE WAS AN EXTENDED WARRANTY RELATED TO THE FAILURE THAT EXPIRED. THE FAILURE MILEAGE WAS 197,000. THE VIN WAS NOT AVAILABLE.

RECALL WAS PERFORMED IN 2004 ON SBC HYDRAULIC SYSTEM AND HAS GONE OUT AGAIN, 12/08/2015, AND THE DEALER SAID THE RECALL "EXPIRED" IN 2013. VEHICLE WAS DIAGNOSED AT AUTOHAUS IN ROYAL, OAK, MI.

BRAKES FAILED THREE TIMES TODAY. AT ONE POINT, WE WERE FORCED TO USE EMERGENCY BRAKE TO STOP, AND AT ANOTHER POINT, WE WERE FORCED TO DRIVE OFF INTO THE GRASS TO STOP.

THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. LOOK FOR MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.

THIS WAS ONE OF 4 ACCIDENTS OR FENDER BENDERS I'VE BEEN IN IN THE LAST 14 MONTHS DUE TO BRAKE MALFUNCTION. I HAVE CHANGED MY BRAKES 2 IN 14 MONTHS AND ITS NOT THE BRAKES ITS A MALFUNCTION THE BRAKES LOOSE PRESSURE THE BRAKE PEDAL GOES COMPLETELY DOWN BUT DO NOT ACTUALLY BRAKE WITH THIS I HAVE HIT 4 VEHICLES FROM BEHIND.. I CONTACTED MCB CORAL GABLES AND THEY SAID THEY DO NOT HAVE ANY RECALLS THEREFORE CAN ONLY SERVICE IT IF I PAY. I FEEL LIKE I WILL LIKELY GET INTO A TERRIBLE ACCIDENT , SOMETHING NEEDS TO BE DONE I AM IN DANGER..I DO NOT HAVE MEANS OF OTHER TRANSPORTATION.

TURNING INTO A SHOPPING CENTER WHEN ALL OF A SUDDEN MY BRAKES TOTALLY WENT OUT. I HAD JUST A TINY BIT OF BREAKS AND COULDN'T STOP TO MAKE THE TURN INTO THE SHOPPING CENTER SAFELY. I HAD TO GO INTO THE SHOPPING CENTER PARKING LOT AND SEE WHAT HAPPENS. WHAT HAD HAPPENED WAS MY SPC BRAKES WENT OUT ON MY MERCEDES AND I HAD TO GET IT TOWED TO MY MECHANIC TO GET IT REPAIRED. THIS WAS SCARY AS HECK SENSE IF I WAS ON THE FREEWAY I'M GOING FREEWAY SPEEDS I PROBABLY WOULD HAVE CRASHED , BUT SINCE I WAS SLOW ENOUGH AND WAS ABLE TO MANEUVER I DIDN'T CRASH. THEY'RE DEFINITELY SHOULD BE A RECALL FOR THIS SPC BRAKING SYSTEM.

AT THE ANNUAL SERVICE THE MERCEDES DEALER TESTED THE BRAKES AND INFORMED ME THE BRAKE SYSTEM SBC HAS FAILED. THIS IS A PROBLEM WITH THIS MODEL AND HAS BEEN THE SUBJECT OF A RECALL/EXTENDED WARRANTY. IT'S AN APPROXIMATELY $4,000 DOLLAR REPAIR AND THEY CLAIMED TO HAVE JUST DISCOVERED IT ONLY MONTHS AFTER THE RECALL/EXTENDED WARRANTY HAS ENDED. THEY DO NOT WANT TO REPAIR THE BRAKES UNDER THE RECALL/EXTENDED WARRANTY ISSUE TO DO SO BUT HAVE SAID IT NEEDS TO BE REPAIRED. THE VEHICLE JUST UNDERWENT A RECALL/EXTENDED WARRANTY AUTHORIZED REPAIR FOR A LONG STANDING FUEL LEAK PROBLEM THE MONTH BEFORE. THERE REMAINS A STRONG SMELL OF FUEL IN THE PASSENGER COMPARTMENT OF THE VEHICLE.

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. WHILE DRIVING AT 75 MPH, THE BRAKES FAILED TO RESPOND AND THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING ON THE HIGHWAY, THE (SBC) SYSTEMS FAILED WITH A RED STOP SIGN ON THE DASH BOARD. I MANAGED TO BRING THE CAR TO A COMPLETE STOP BY PUSHING THE PEDAL ALL THE WAY TO THE FLOOR WITH NO RESISTANCE AND APPLYING THE EMERGENCY BRAKE WITH MY LEFT FOOT SIMULTANEOUSLY. IT WAS A SCARY EXPERIENCE AS IT WAS A STORMY LATE NIGHT WITH 10% VISIBILITY DUE TO THE RAIN. I MANAGED TO PARK/TOWED THE CAR TO MY HOUSE AND IT HAS BEEN IN MY DRIVE WAY EVER SINCE THE INCIDENT. THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL (SBC) THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I HAVE SENT A COPY OF THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE WARNING LIGHT ILLUMINATED AND THE BRAKE PEDAL BECAME STUCK. IN ORDER FOR THE BRAKE PEDAL TO RELEASE, IT NEEDED TO BE DEPRESSED SEVERAL TIMES. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT THE BRAKE WARNING LIGHT ILLUMINATED AND THE BRAKE PEDAL BECAME VERY LOOSE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND IT WAS DETERMINED THAT THE SENSOTRONIC BRAKE CONTROL MODULE NEEDED TO BE REPLACED ALONG WITH THE ENTIRE HYDRAULIC BRAKE SYSTEM. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 109,000.

I JUST REPLACED MY BRAKES AND I GET AN MESSAGE ON MY DASH THAT SAYS REDUCED BRAKE EFFECT LONGER STOPPING DISTANCE. I TAKE IT IN TO THE DEALER PENSKE MERCEDES AND THEY TELL ME THE SBC PUMP AND ANOTHER PART ARE BAD AND THAT IT WILL COST ME $2200 TO REPAIR BECAUSE MY EXTENDED WARRANTY EXPIRED 10 YEARS AFTER THE DATE I PURCHASED MY VEHICLE. I THOUGHT EXTENDED MEANT AFTER THE MANUFACTURER WARRANTY EXPIRES NOT THE DAY I BUY THE CAR. THIS IS A VERY DANGEROUS ISSUE IF MY BRAKES FAIL BECAUSE OF THEIR NEGLIGENCE WHY SHOULD I HAVE TO PAY FOR THEM TO FIX THEIR MISTAKE. *TR

SBC SYSTEM FAILED 4 MONTHS AFTER WARRANTY EXPIRED. MULTIPLE POSTS ON LINE REGARDING ISSUE WHICH SHOULD BE A RECALL NOT AN EXTENDED WARRANTY. THIS IS A SAFETY HAZARD REGARDING A PART THAT APPEARS TO HAVE A MUCH HIGHER FAILURE RATE. *TR

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. WHILE DRIVING AT APPROXIMATELY 20 MPH, THE POWER BRAKES FAILED WITHOUT WARNING CAUSING, WHICH CAUSED THE BRAKES TO GO INTO BACKUP MODE. THE VIN WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 05V133000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE FAILURE CONTINUED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. UPDATED 01/27/16*LJ *JS

THE CARS BRAKES JUST QUIT WITHOUT ANY WARNING WHICH I WAS DRIVING, AS DESCRIBED BELOW. THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I HAVE SENT A COPY OF THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. *TR

BENZ2004 E500.ORIGINAL OWNER/55K MILES.DRIVING BACK FROM A LONG ROAD TRIP, THE "SERVICE BRAKE" MESSAGE CAME ON.THINKING IT WAS JUST THE PADS, THOUGHT WE COULD REACH HOME.LATER, WE REALIZED WHAT A DANGEROUS THING WE HAD DONE, BY DRIVING A CAR WITH SBC PUMP FAILURE.WE COULD HAVE TAKEN OFF A BRIDGE OR THROWN INTO A SWAMP OR PUT SOMEONE ELSE IN DANGER.THIS PROBLEM CANNOT BE FIXED AT ANY AUTO SHOP, IT HAS TO BE TOWED TO THE DEALER, FROM WHEREVER YOU ARE STUCK AND ONLY DEALER CAN FIX IT.DEALER SAID MFR, WILL NOT ASSIST IN REPAIR BECAUSE IT IS PAST 10 YEARS.AND WE HAVE TO PAY $2350. THERE WERE TWO RECALLS IN 2004/05 REGARDING SBC PUMP,BUT MERCEDES BENZ HAS CONVENIENTLY DESIGNED A 10 YEAR WARRANTY TO THEIR ADVANTAGE AND DEALERS ADVANTAGE.WHEN THEY KNOW ALL CARS EQUIPPED WITH IT, IS GUARANTEED TO FAIL IN 10 -15 YEARS AND IN SOME CASES, EVEN BEFORE THAT.IT WAS NOT COURT ORDERED OR GOVT. ORDERED, BUT SET UP BY THEM FOR THEM.ONCE THERE WAS A RECALL, THERE SHOULD HAVE BEEN LIFETIME WARRANTY ON THESE.IT IS A SAFETY ISSUE.TRIED NEGOTIATING WITH MBUSA TO REIMBURSE, BUT THEY REFUSED. AND THEY REFUSED TO GIVE ME IN WRITING ABOUT THE REFUSAL OR ANYTHING RELATED.AFTER PAYING TO FIX IT, THEY DON'T EVEN INSTALL A NEW UNIT, THEY INSTALL A RE MANUFACTURED UNIT.THEY THREATEN YOU WITH CORE CHARGES FOR THE OLD PART AND RECYCLE AGAIN FOR THE NEXT CUSTOMER.WHEN I LEFT THE DEALER SHIP, I HAD THIS FEELING LIKE I WAS SET UP AND MUGGED BY BENZ/DEALER, SINCE THEY WERE EXPECTING IT.SINCE THEY HAVE DISCONTINUED SBC PUMP,THEY KNOW IT HAS A PROBLEM, BUT THEY NEVER ADMIT IT.WHEN THEY CALL BACK THEY DON'T EVEN LEAVE MESSAGE WITH ANY SUBSTANCE. THEY EXPECT YOU CALL BACK AND THEY WILL DENY IT OVER THE PHONE OR DO SOME TAP DANCING. THEY WILL STONE WALL YOU, PLAY DUMP OR TALK TO YOU LIKE A 5TH GRADER.THEY ARE SO GUILTY THAT THEY TRY TO COVER EVERY TRACK AND WATCH WHAT THEY SAY, WHAT THEY DO AND WHAT THEY WRITE. *TR

WHILE TRAVELING ALONG A 2 LANE HIGHWAY IN A SNOW STORM, THE SBC PUMP FAILED AND CAUSED THE ABS TO FAIL AS WELL AS THE BRAKES TO BARELY WORK. THE SUBSEQUENT SKID FORCED A VERY CLOSE CALL WITH A FULLY LADEN LOGGING TRUCK, AND COULD HAVE EASILY BEEN A FATAL ACCIDENT WERE IT NOT FOR GOOD LUCK. UNDER NHTSA RECALL 2004 050014, AND RECALL CAMPAIGN 2005070007 APR06 BY MERCEDES, THE SBC PUMP FAILURE IS A KNOWN SAFETY ISSUE. THE LOCAL MERCEDES BENZ HAS OFFERED TO SELL ME A NEW ONE FOR $1700 AS MERCEDES BENZ USA IS NOT WILLING TO REPLACE THIS FAILED PART UNDER THE RECALL AS THEY ONLY OFFER A 10 YEAR WINDOW. ISN'T A SAFETY RECALL A RECALL? BRAKES ARE A VITAL ASPECT OF SAFETY... *TR

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ABNORMALLY TO THE FLOORBOARD. AS A RESULT, THE VEHICLE FAILED TO REDUCE IN SPEED AND THE VEHICLE WAS SHIFTED INTO NEUTRAL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE "YOU HAVE REDUCED CAPACITY" WARNING SENSOR ILLUMINATED. THE CONTACT ATTEMPTED TO MERGE TO THE EMERGENCY LANE, WHEN THE BRAKE PEDAL WAS DEPRESSED AND SANK TO THE FLOOR FAILING TO STOP THE VEHICLE. THE VEHICLE WAS TURN OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE SENSOTRONIC BRAKE CONTROL (SBC) UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,839.

WHILE MY WIFE WAS DRIVING THE VEHICLE AT APPROXIMATELY 45 MPH THE DASH WARNING SYSTEM TURNED BRIGHT RED WITH THE FOLLOWING MESSAGE, BRAKE MALFUNCTION, STOP THE VEHICLE. SHE TRIED TO APPLY THE BRAKES BUT THE BRAKE SYSTEM HAD COMPLETELY FAILED, SHE HAD NO BRAKES. SHE LET OFF THE ACCELERATOR TO HELP SLOW THE VEHICLE AS SHE SLOWED DOWN SHE PULLED ONTO THE SHOULDER OF THE ROAD AND THE SLOWLY APPLIED THE EMERGENCY BRAKE TO BRING THE VEHICLE TO A STOP AND SHIFTED IT INTO PARK. SHE THEN SHUT THE VEHICLE OFF AND CYCLED THE IGNITION KEY. THERE WAS NO LONGER THE RED WARNING LIGHT OR MESSAGE DISPLAYED AND WHEN TESTING THE BRAKES EVERYTHING WAS FUNCTIONING NORMAL AGAIN. SHE THEN SLOWLY DROVE THE VEHICLE HOME. I THEN RESEARCHED THE SYMPTOMS ONLINE AND FOUND MANY COMPLAINTS FOR THIS EXACT COMPLAINT. I FOUND WHERE THE SBC (SENSOTRONIC BRAKE CONTROL) UNIT HAD A SAFETY RECALL (2005070007) ALONG WITH AN EXTENDED WARRANTY OF 10 YEARS WITH UNLIMITED MILEAGE. I THEN CONTACTED MBUSA CUSTOMER SERVICE AND WAS ADVISED TO TAKE THE VEHICLE TO MY LOCAL MB DEALER. THE VEHICLE WAS TAKEN TO THE MB DEALER ON 7/14/14 TO BE CHECKED. THE DEALER SERVICE ADVISER ADVISE THAT THE SBC UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. I WAS GIVEN AN ESTIMATE OF 1851.00 TO COMPLETE THE REPAIRS DUE TO THE FACT THAT MY VEHICLE HAD PASSED THE 10 YEAR WARRANTY EXTENSION. MY VEHICLES IN SERVICE DATE IS 4/20/04, SO IT IS NOW PAST THE 10 YEAR WARRANTY BY 2 1/2 MONTHS. I THEN CONTACTED MBUSA FOR POST WARRANTY REVIEW ON 7/15/14. I WAS CONTACTED BY [XXX] FROM MBUSA ON 7/16/14 BUT WAS NOT ABLE TO MAKE ACTUAL CONTACT UNTIL 7/18.14. SHE INDICATED THAT SHE WOULD TO DISCUSS WITH THE LOCAL MB DEALER SERVICE MANAGER TO REVIEW THE NEEDED REPAIRS. [XXX] CALLED BACK ON MONDAY MORNING 7/21/14 TO ADVISE ME THAT AFTER TALKING TO THE SERVICE MANAGER ALONG WITH THE REGIONAL MANAGER NO FINANCIAL ASSISTANCE WOULD BE EXTENDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR