28 complaints reported

2010 Mercedes-Benz E-Class Suspension

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
28
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jun 2023

The contact owns a 2010 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the brake line fractured and the low brake fluid warning light illuminated; however, the contact stated he was able to stop the vehicle by depressing the brake pedal. The vehicle was towed to the dealer, where it was diagnosed that the subframe was fractured, which caused the brake line to fracture and fail. The dealer repaired the subframe under the recall and charged a fee for the brake line repair. The contact stated that the mechanic stated that the brake line fracture was caused by the subframe fracture. The manufacturer was made aware of the failure; however, the manufacturer only authorized the repair of the subframe. The failure mileage was approximately 181,250.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2023
Mar 2023

Rear subframe has rusted to the point car is no longer safe to drive. This is apparently effecting many Mercedes’ vehicles and many unsafe cars are currently on the road.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2023
Feb 2023

There is an ongoing issue with the front and rear air shocks. They don't inflate properly. Sometimes they inflate and sometimes they don't. This is a risk because my suspension system is not stable. The problem has been confirmed by Astorg Mercedes-Benz. Yes, the problem has been inspected by an authorized Mercedes-Benz dealership. There was no indication beit warning lamps, messages, etc., before the issue happened.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2022
Jul 2022

During braking a knocking noise happen due to a dislodged or broken bracket from rear suspension cross member. And has appeared to rusted from the inside out. Mercedes was notified and was inspected by a local Mercedes dealership. Vehicle cannot be safely driven.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Sep 2022
Jun 2022

rear crossmember rotted and snapped

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Sep 2017
May 2022

The contact owns a 2010 Mercedes-Benz E350. The contact stated while driving approximately 55 MPH and depressing the brake pedal, the rear wheels were going in a different direction. There were no warning lights illuminated. The vehicle was taken to a local mechanic to be diagnosed. The contact was informed that the rear suspensions had rusted and fractured. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,060.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2022
Feb 2022

Driving Home Late Going 75 mph in Michigan when hitting brakes the car became unstable felt like it wanted to spin out of control. Hitting brakes at speeds above 30mph made car want to spin out of control.. Took car to MB dealer. Told them car was unsafe to drive and almost killed self hitting brakes.They test drove car and confirmed issue. MB mechanic put car on lift found the left control arm trailing arm bracket welds had rust of the rear suspension cross member subframe!! This has rendered car unsafe and Unoperational !! NHTSA needs to get involved force recall ! We are lucky to be alive!

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Dec 2022
Jul 2021

THE CARS AIR SUSPENSION HAS GONE OUT WHILE DRIVING ITS SAGGING TO FENDERS. IT'S VERY DANGEROUS.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2021
Jun 2021

Rear K Frame front part has completely rusted out. Mount ripped trail arm. Both rear tires were ready to shoot off. This was confirmed by a mechanic when the car was being serviced after the check engine light came on one day before taking it to be serviced. The car is not drivable. It only has 60,000 miles on it. It was always serviced at the Mercedes dealers. It appears as a defective part.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2021
Jan 2021

HEARING LOUD CLUNKING NOISE FROM BACK. CROSS MEMBER SUBFRAME. I FEEL LIKE MERCEDES SHOULD REIMBURSE ME.... CAR IS ONLY 10 YEARS OLD MY 2005 FRAME IS PERFECT. THIS IS A MANUFACTURER ISSUE WITH THIS PARTICULAR YEAR..

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2021
Jan 2021

MERCEDES DEALER INSPECTED THE CAR. FOUND THE REAR SUB-FRAME SEVERELY RUSTED AT WELDS. HE ADVISED THIS WAS AN UNSAFE CONDITION AND NEEDED TO BE REPAIRED SOON. SERVICE WRITER SAID THIS WAS AN UNSAFE CONDITION. ONE OF THE WELDS IS ALMOST COMPLETELY FAILING. THERE IS AN ACTUAL SAFETY HAZARD IF THE SUBFRAME FAILS COMPLETELY. THIS CONDITION HAS BEEN OCCURRING OVER A PERIOD OF YEARS. THERE IS NO RECALL ON THIS TYPE OF PROBLEM. IT HAS BEEN WELL REPORTED ON MANY INTERNET SITES.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2021
Nov 2019

CAR WAS BOUGHT IN 2017 WITH 100,000 MILES,EVERYTHING LOOKS GOOD, NO SPECIAL ACTIVITY WITH THE CAR , NO LONG RIDES, JUST INSIDE THE CITY WHEN IT REACHED $120,000 MILES THE TWO REAR AIR SUSPENSION JUST BROKE DOWN FOR NO REASON, THEY HAVE BEEN REPLACED, NOW A YEAR AFTER THE 2 FRONT ONE JUST WENT DOWN FOR NO REASON, VERY BAD SURPRISES WHILE IN THE HIGHWAY FROM AIRPORT HOME THE CAR FELL DOWN THE RED LIGHT TO PULL OVER CAME UP AND IT WAS HARD TO STOP AT THE SIDE OF THE WAY, SINCE THE TIRES AND WHEELS COULDN'T TURN NO WHERE SINCE THE WHOLE FRONT OF THE CAR JUST FELL DOWN SO BAD, VERY DANGEROUS SITUATION

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2019
Apr 2019

AIR SUSPENSION LEAKING AND VEHICLE LOWERS IN THE FRONT AFTER BEING PARKED MORE THAN 2 DAYS.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2019
Jan 2019

CAR SUSPENSION WON'T RIDE UP AND DAYS CAR IS TOO LOW PULL OVER ' MALFUNCTION' APPEARS AFTER CAR TRIES RIDING AND FAILS SEEMS TO ONLY HAPPEN WHEN IT'S VERY COLD

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Dec 2019
Sep 2018

REAR SUSPENSION DROPS OVERNIGHT WHEN TEMPERATURE DROPS 45F. MULTIPLE TIMES DURING WINTER. NOT SEEN DURING SUMMER.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2018
Aug 2018

REAR AND FRONT SUSPENSIONS NOT WORKING VERY HARD RIDE

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2018
Apr 2018

MY CAR DROPS OVER NIGHT. SOME DAYS MY FRONT WOULD DROP TO THE FLOOR. SOME DAYS MY REAR AND SOME DAYS THE WHOLE CAR WILL BE ON THE FLOOR.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2018
Feb 2018

THE REAR SUSPENSION AIR BAGS, SOLENOID DISTRIBUTION VALVE AND AIRMATIC COMPRESSOR REQUIRE REPLACEMENT ACCORDING TO THE MERCEDES DEALERSHIP SERVICE DEPARTMENT. REAR SUSPENSION DROPS NEARLY TO THE GROUND WHILE VEHICLE IS STATIONARY AND VEHICLE IS UNSAFE TO OPERATE.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2018
Jan 2018

IN MANY MERCEDES BENZ VEHICLES WITH AIR RIDE SUSPENSION THE "AIR STRUTS" FAIL. THIS HAPPENED TO MINE. IT CAN HAPPEN WHILE SITTING STILL OR WHILE DRIVING AT ANY SPEED ON THE ROADS. THE DASHBOARD GOES RED AND TELLS YOU TO STOP DRIVING AS THE SUSPENSION HAS GONE TOO LOW. MY SUSPENSION WENT ALL THE WAY DOWN AND THE FRONT END WAS ONLY A COUPLE OF INCHES OFF THE GROUND. VERY DANGEROUS, AT SPEEDS OF 70 MPH ON THE INTERSTATE THIS COULD CAUSE CATASTROPHIC ISSUES. MERCEDES BENZ HAS KNOW ABOUT THESE PROBLEMS FOR OVER A DECADE AND STILL USE THESE PARTS. WHY HAS NOTHING BEEN DONE ABOUT THIS? THIS IS A VERY DANGEROUS SAFETY ISSUE, THAT COULD CAUSE DEATH OR SERIOUS INJURY TO THE DRIVER, OCCUPANT, OR OTHERS ON THE ROAD.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2018
Sep 2017

TAPPING IN THE FRONT SHOCK AIR L R

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2015
Sep 2017

PREVIOUSLY MY REAR STRUTS WERE REPLACED AND NOW MY FRONT RIGHT IS DEFECTIVE AND NEEDS REPLACING.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Jul 2017

MY REAR SUSPENSION HAS BEEN DROPPING OVERNIGHT FOR THE LAST 2 YEARS

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2015
Aug 2016

W212 2010 E550 (40K MILES). AS MANY OF YOU KNOW THEY'RE A FANTASTIC CAR, HOWEVER WITH A LOUSY AIR SUSPENSION! THE CAR WOULD DROP OVERNIGHT MAKING IT LOOK LIKE A LOW RIDER.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2016
Nov 2015

AIRBAG SYSTEM IS MALFUNCTIONING CAUSING CAR TO DROP TO UNSAFE DRIVING LEVELS. RED LIGHT STAYS ON ON MY DASH SAYING CAR TO LOW PULL OVER.. WHY MERCEDES, WHY?

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2015
Sep 2015

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E550. WHILE DRIVING APPROXIMATELY 55 MPH, THE WARNING SUSPENSION DANGER INDICATOR ILLUMINATED. THE CONTACT MANEUVER TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC.. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2015

Trend Over Time

Complaints by year

Quick Summary

The 2010 Mercedes-Benz E-Class has 28 Suspension complaints on file. Review the timeline above for detailed owner experiences.