2011 Nissan Versa Suspension

BOTH front coil springs suddenly without warning broke while driving collapsing the front end of the vehicle creating difficulty in steering and handling. Although this year/model are the subject of a front coil spring recall this vin does not qualify.

On 7-25-23, my wife and I were riding in our 2011 Nissan Versa locally and noticed a banging noise coming from the front end of the car, especially when hitting bumps or uneven payment. When we parked the car at home, I noticed a small piece of metal shaped like a coil spring on the road where we usually park. I phoned our mechanic at Ryan Automotive Goodyear in Moon Twp and asked him if he had time today to see where the banging noise was coming from. We arrived at Ryan Automotive around 3pm. Our mechanic [XXX] said that the front coil spring has broken and the top engine mount needs to be replaced as well. There was a recall on the front coil springs back in 2015 that I had done at West Hills Nissan in Moon Twp, which was sold to #1 Cochran Nissan. Cochran Nissan has no record of my car being serviced at West Hills Nissan along with the recall work. I am wondering if West Hills Nissan ever replaced the coil springs or did they use the recalled coil springs for the replacement. I am trying to find out if the front coil spring recall can still be honored at a local Nissan Dealer. When I searched for official Nissan recall centers near me, #1 Cochran Nissan does not come up. As you know, a broken coil spring can easily fall below the strut and slice the sidewall on your tire in the blink of an eye, especially on the highway. This is a dangerous situation, so I would like to get the recall on the front coil springs done at a local Nissan dealer, otherwise I will consider trading the car in toward a newer car. Sincerely, [XXX] [XXX] mobile and [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Nissan Versa. The contact stated while driving 35 MPH and going over a pothole, the vehicle began to drift to the left. The contact stated no warning light was illuminated. The contact continued to experience the failure. The contact called the local dealer and made them aware of the failure. The contact took the vehicle to an independent mechanic and was informed that the coil springs needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 164,000.

The contact owns a 2011 Nissan Versa. The contact stated while starting the vehicle, there was an abnormal sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was taken to the local dealer who diagnosed the failure with the coil springs. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 15V573000 (Suspension) for which the VIN was included. The approximate failure mileage was 200,000.

The contact owns a 2011 Nissan Versa. The contact stated while driving 40 MPH, the accelerator pedal was depressed however, the vehicle hesitated. The contact felt the hesitation coming from the front passenger side of the vehicle as the low tire pressure warning light illuminated on the instrument panel. The contact pulled over and saw that the front passenger’s side tire was completely flat and torn all the way around. The contact called roadside assistance and a spare tire was placed on the vehicle. The contact then drove to a dealer and was informed that the front passenger’s side coil spring fractured, which caused the puncture and damage to the tire. The dealer replaced the front driver’s and passenger’s side coil springs along with the tire. After the repair, the contact discovered NHTSA Campaign Number: 15V573000 (Suspension) which he linked to the failure. The manufacturer was notified of the recall and informed him that the Vin was not included in the recall. The vehicle was repaired. The failure mileage was approximately 188,000. The tire puncture caused the tire to burst, resulting in loss of control of the vehicle. The puncture was more like a shredding of the entire circumference.

DETAILS ISSUED FEBRUARY 2, 2016 RECALL ID 239044 NHTSA CAMPAIGN # 15V573000 VEHICLES AFFECTED 218,019 COMPONENT AFFECTED SUSPENSION: FRONT: SPRINGS: COIL SPRINGS PER NISSAN REPAIRED OR REPLACED 2 SPRINGS 2017 AT DEALER. THE REPAIRED OR REPLACED FROM 2017 1 OF 2 OF THE SPRINGS FAILED AGAIN 2019. INSPECTED 2020 AT DEALER AND STATED NOT THEIR PROBLEM SINCE THEY SATISFIED RECALL RULES IN 2017. DUE TO MILEAGE AND/OR AGE OF CAR THEY ARE NOT RESPONSIBLE AS PER NISSAN. THIS IS REPETITIVE FAILURE.

CRACKED COIL SPRING WAS REPLACED IN 2016 PER RECALL. WHILE DRIVING ON 10/12/2020, SUSPENSION ISSUES OCCURRED AGAIN MAKING THE CAR UNDRIVEABLE AND BARELY AVOIDING SERIOUS ACCIDENT AND INJURY. THERE WAS A LOUD CRACK FROM UNDER THE CAR AND THE VEHICLE BECAME UNSTABLE. I GOT TO A SAFE SPOT TO PULL OVER AND HAD IT TOWED.

THE FRONT COIL SPRING BROKE OR UNWOUND AND STABBED THE TIRE. WE WERE JUST LEAVING, STILL IN THE DRIVEWAY AND HAD ONLY TRAVELED A FEW INCHES WHEN WE HEARD A NOISE AND STOPPED. WE WATCHED THE TIRE DEFLATE AND HEARD IT HISSING. THE NEXT DAY (TODAY) WE REMOVED THE TIRE AND FOUND THAT IT HAD BEEN STABBED. MY GRAND-NEPHEW FOUND THERE WAS A RECALL NOTICE. I CALLED NISSAN CONSUMER AFFAIRS AT 1-800-867-7669. AND LEFT A MESSAGE, THEN CALLED NISSAN ANCHORAGE DEALERSHIP. THEY OFFERED TO TAKE A LOOK AT IT BEFORE THEY COULD HELP. THAT WOULD REQUIRE A 45 MILE TOW. THEY GAVE ME A DIFFERENT NUMBER AT NISSAN: 800-647-7261. I CALLED AND SPOKE WITH [XXX], SHE GAVE ME A CASE #[XXX], BUT SAID MY VIN WASN'T IN THE CAMPAIGN. APPARENTLY IT DOESN'T APPLY IF THE CAR IS OVER 9 YEARS OLD, AND MAYBE THE MILEAGE IS TOO HIGH, IT'S 104,789. WE ARE ALIVE AND UNHURT BECAUSE OF THE TIMING, BUT THIS COULD HAVE BEEN DEADLY. I NEVER RECEIVED A NOTICE. THEIR WEBSITE DOES NOT LIST ALASKA AS QUALIFYING FOR THE CAMPAIGN. I WILL BE HAVING THE CAR TOWED TO A LOCAL SHOP FOR REPAIRS. NISSAN SHOULD TAKE CARE OF THE EXPENSES. I WOULD LIKE TO TAKE IT TO THE DEALERSHIP, BUT THERE IS A POSSIBILITY THAT THE REPAIRS MIGHT COST MORE THAN REPLACEMENT. NISSAN'S SITE FOR THE RECALL IS: HTTPS://NISSANASSIST.COM/CAMPAIGNS/NISSAN-VERSA-FRONT-COIL-SPRING-SAFETY-RECALL-CAMPAIGN/?FBCLID=IWAR3VNEACLBXKUI_V5VCDEQP151PZCINAC6S3PMFOERGLZ--9D-ZQC0UAGGC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

BALL JOINTS NEED TO BE REPLACED. IS THIS NORMAL AFTER ONLY 9 YEARS AND 85,OOOMILES ?

TL* THE CONTACT OWNS A 2011 NISSAN VERSA. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT COIL SPRINGS. COLE NISSAN (304-327-0511, LOCATED AT US-460 SUITE #3, BLUEFIELD, WV 24701) REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION); HOWEVER, THE REMEDY FAILED AND THE VEHICLE WAS DEEMED UNSAFE TO DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FIVE TIMES, BUT THE FAILURE COULD NOT BE REMEDIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE15019, BUT EXPERIENCED FAILURES RELATED TO THE FRONT COIL SPRINGS. THE CONTACT FELT THAT REPAIRING THE VEHICLE WITH THE SAME OEM PARTS WOULD LEAD TO MORE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

STRUCTURAL/FRAME DAMAGE THAT OCCURRED ON 08/08/2012

TODAY, 5/1/2019, MY CAR'S REAR SPRING SNAPPED. THANKFULLY I WAS GOING SLOW AND IT DIDN'T CAUSE AN ACCIDENT. HOWEVER, THE REASON I'M REPORTING THIS IS BECAUSE THE FRONT SPRINGS WERE RECALLED FOR NOT BEING COATED PROPERLY, BUT THE BACK SPRINGS WERE NOT AND IT SEEMS TO BE THE SAME TYPE OF PROBLEM. I WAS DRIVING LESS THAN 25 MPH, BRINGING MY FRIENDS KIDS TO THE BUS STOP AND I HEARD A LOUD SPRING POPPING BANG NOISE AND FELT IT UNDER MY CAR.

TL* THE CONTACT OWNS A 2011 NISSAN VERSA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE CONTACT NOTICED SMOKE COMING FROM THE FRONT PASSENGER WHEEL AND THEN THE WHEEL EXPLODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COIL SPRING FRACTURED AGAINST THE TIRE. THE CONTACT CALLED CAPITAL CITY NISSAN OF TOPEKA KANSAS AT (785) 267-6700 AND WAS ADVISED TO BRING THE VEHICLE TO THE DEALER. THE DEALER REPLACED THE STRUTS, THE STABILIZER LINKS, AND THE SWAY BAR ON THE FRONT END OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION). THE FAILURE MILEAGE WAS 69,078.

SEEN UPON CHECK-UP FOR INSPECTION. DRIVERS SIDE REAR COIL SPRING BROKEN OFF.

VEHICLE WAS FREQUENTLY MAKING AN ODD NOISE - LIKE TENSION BEING RELEASED WHEN TURNING AT SLOW SPEEDS - TOOK IT TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE FRONT COIL SPRINGS WERE CORRODED. NISSAN HAS RECALLED THIS PART FOR OTHER VERSAS FROM OTHER STATES "DUE TO SALTING OF THE ROADS" OUR STATE DOES NOT SALT SO WE WERE NOT INCLUDED. IT ALSO ONLY APPLIED TO THE VERSA SEDAN - NOT HATCHBACK. CLEARLY THIS IS A BIGGER PROBLEM THEN NISSAN WANTS TO EXPLORE OR ADMIT TO. UPON CALLING THEM THEY WILL OFFER NO REMEDY AS WE DID NOT TAKE IT TO THE DEALER FIRST. BUT A COMPLIANT HAS BEEN FILED WITH NISSAN. THIS IS A CLEAR SAFETY CONCERN AS THE SPRING CAN SNAP AND PUNCTURE THE TIRE - IT IS A PROBLEM WITH CARS THAT AREN'T ON SALTED ROADS! NISSAN NEEDS TO EXPAND THIS RECALL.

STEERING WHEEL WOULD SNAP BACK FOR TWO WEEKS AND THEN ALL OF A SUDDEN ONE MORNING I HEARD A LOUD SNAP ON THE CONTROL ARM AND THE VEHICLE CAME TO A GRINDING STOP.

AT AROUND 72,000 MILES, BOTH FRONT SPRINGS BROKE. AS ONE OF THE ATTACHED PICTURES SHOWS, A VERY SHARP END OF ONE OF THE SPRINGS WAS LESS THAN 2 INCHES AWAY FROM A FRONT TIRE. BAD SPRINGS ON THIS CAR ARE A KNOWN SAFETY ITEM FOR NHTSA, BUT ONLY IN WHAT ARE CALLED "SALT STATES" - PLACES WHERE THEY USE SALT ON THE ROADS. THAT IS SIMPLY WHITEWASHING THIS PROBLEM. I DO NOT LIVE IN A SALT STATE, NOR HAS THIS CAR EVER BEEN IN ONE IN WINTER. NHTSA SHOULD TAKE CARE OF THIS PROBLEM BEFORE SOMEONE DIES.

THE FRONT COIL SPRINGS BROKE SHORTLY AFTER 70,000 MILES. AS FAR AS I KNOW, THEY FAILED AT THE TIME I WAS PULLING OUR OF MY DRIVEWAY. THERE WAS A LOUD NOISE AT THE TIME. I KNOW THAT THERE IS A RECALL FOR THESE MODELS IN THE SO CALLED "SALT STATES", BUT MY STATE IS NOT INCLUDED. THERE ARE FAR TOO MANY FAILURES OF THIS KIND IN NON SALT STATES. THIS SHOULD BE ADDRESSED BY A MANDATORY RECALL. EVENTUALLY, SOMEONE WILL DIE.

TL* THE CONTACT OWNS A 2011 NISSAN VERSA. THE CONTACT HEARD AN ABNORMAL CLUNK SOUND UNDER THE VEHICLE WHILE PARKING AND TURNING CORNERS WITHOUT WARNING. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION). THE DEALER WAS CONTACTED AT 540-667-6800 AND WAS ADVISED TO GIVE IT TIME TO "BREAK IN". THE CONTACT STATED THAT THE NOISE PERSISTED FOR OVER A YEAR. THE CONTACT WENT BACK TO THE LOCAL DEALER (TRI-STATE NISSAN, 1230 MILLWOOD PIKE, WINCHESTER, VA, 22602), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT LATER RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STRUT BEARINGS FAILED. THE MANUFACTURER STATED THAT THE STRUT BEARINGS WERE NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V573000. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

THE SUB FRAME BUSHING NEEDS REPLACED. IT IS A SAFETY ISSUE. MY CAR ONLY HAS 30,000 ON IT. WHEN RESEARCHING I HAVE FOUND THIS IS AN ISSUE WITH MOST NISSAN VERSA"S. WHY HAS THERE NOT BEEN A RECALL????????

I TOOK THE CAR IN FOR COIL SPRING RECALL. DEALER SAID THEY ALSO REQUIRED ADDITIONAL COST FOR REPLACING BEARING STRUTS @$65 AND THEY RECOMMENDED REPLACING; SUBFRAME , STAYS & CAT CONVERTER DUE TO RUST @$2486.09. THEY CAR FRAME IS RUSTING AWAY.

TL* THE CONTACT OWNS A 2011 NISSAN VERSA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES REPLACED. WHILE ATTEMPTING TO PERFORM A FOUR WHEEL ALIGNMENT, THE CONTACT WAS INFORMED THAT THE REAR AXLE HAD SHIFTED WHICH MADE IT IMPOSSIBLE TO ALIGN THE REAR WHEELS. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS LEANING FROM THE FRONT TO THE REAR. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LEANING WAS A CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

HORRIBLE POPPING NOISE WHEN TURNING AND GOING SLOW. LIKE SOMETHING IS GOING TO FALL OFF THE CAR.

TL* THE CONTACT OWNS A 2011 NISSAN VERSA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO COMPLETE A LEFT OR RIGHT TURN, THERE WOULD BE ABNORMAL SQUEAKING NOISES COMING FROM THE VEHICLE. IN ADDITION, THE VEHICLE WOULD BECOME UNSTABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.

MY DAUGHTER PULLED OUT OF HER PARKING SPOT, TURNED INTO TRAFFIC AND SPED UP TO 30 MILES AN HOUR. SHE HEARD A LOAD NOISE AND AFTER MAYBE A 100' SMELLED SOMETHING BURNING. SHE PULLED OVER AND CALLED FOR A TOW TRUCK. THE CAR WAS DROPPED AT A NISSAN DEALERSHIP TO BE LOOKED AT. WE WERE CALLED A LITTLE LATTER THAT THE RIGHT FRONT COIL SPRING WAS BROKEN. I AM HAVING BOTH FRONT COIL SPRINGS REPLACED AS RECOMMENDED BY THE DEALERSHIP. THEY SAID THEY HAVE REPLACE COIL SPRINGS ON OTHER VERSA MODELS FOR PREMATURE BREAKING AND THAT WAS ONE OF THE REASONS THEY RECOMMENDED REPLACING BOTH. IF THIS HAPPENED AT HIGHER SPEEDS AND THE COILS WENT INTO THE TIRE IT COULD HAVE A CAUSE AN ACCIDENT. I LOOKED ONLINE AND THERE ARE MANY NISSAN VERSA MODELS WITH LOW MILEAGE WITH FAILED COIL SPRINGS. *TR