270 complaints reported

2019 Subaru Outback VISIBILITY/WIPER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
270
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Sep 2021

My windshield, after two years of ownership, is covered with tiny chips and abrasions. These abrasions obsure my vision when driving in bright sun. They cannot be rubbed out with grease or alcohol (assuming it may be sap). It seems the windshield material may be defective as this issue has not occured with any of our other vehicles, even after years of driving. I contacted Subaru of Missoula to see what they could do and they told me to replace the windshield at my expense.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Sep 2021
Sep 2021

The windshield of the car just spontaneously cracked starting down at the wiper blades and extending up and across the windshield about 24 inches

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Sep 2021
Aug 2021

Windshield cracked while driving. Within a few minutes the crack line on the windshield had moved in all directions and some parts are in a 'shattered' pattern. In all of my years of driving (44 licensed years) I have never experienced a cracked windshield and discovered that this is a defect of the manufacturer. For Subaru to claim they are one of the safest vehicles on the road, overlooking the importance of the windshield is ludicrous.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Aug 2021
Aug 2021

While sitting at a stoplight, I heard a loud cracking sound and noticed a large crack had begun to form from the side of the windshield. Nothing had fallen onto, or hit the windshield, it seemed to just crack for no apparent reason.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2021
Aug 2021

I PARKED MY CAR IN A GROCERY STORE PARKING LOT FOR 30 MINUTES. WHEN I GOT BACK IN THE CAR, THERE WAS A LARGE 'T' SHAPED CRACK- ABOUT 12 INCHES IN HEIGHT AND 10 INCHES WIDE- FROM THE BASE OF THE WINDSHIELD UP. MY WINDSHIELD HAD NOT EXPERIENCED ANY ROCKS OR BLOWS FROM DRIVING BEFORE PARKING- THIS WAS A SPONTANEOUS CRACK WITH NO REASON FOR OCCURRING.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jul 2021

Front windshield cracked overnight while in garage. No visible impact on windshield. Subaru service manager said there was an impact after he pushed his pin into crack. Still no impact. I previously attempted to send you a photo but it failed. Send me an email address and I will resend it direct, rather than keep rewriting this missive. The windshield is thin and appears defective and dangerous to driver and passengers.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2021
Jul 2021

Less than a month after purchasing vehicle a chip on passenger side of windshield occurred, probably from a rock kicked up from road. I never bothered to get it fixed as it didn’t effect my ability to operate vehicle. On 07/25/2021 a rock struck the windshield. The next morning I discovered a large crack near the rear view mirror. On 07/28/2021, I had the windshield replaced. Several days later another rock struck the windshield on the driver’s side, and caused a chip, which was directly in my field of vision. I brought it back and they repaired the damage.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2021
Jun 2021

We have had to replace 2 windshields on our vehicle and 1 on a loaner while ours was in shop for window replacement. Also while our car was in shop having 2nd windshield replaced, they had to delay giving us our car back stating the windshield shattered while being installed. That is 4 windshields in 30,000 miles. The smallest ding in these windshields cause an immediate crack from side to side obscuring visibility making them dangerous to drive. On these cracks you can see the windshields are incredibly thin. There is clearly an issue with how these are made and immediate safety hazard. I also believed the cost of these replacements should be made clear to consumers at purchase due to the extremely high cost associated with replacement.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jun 2021

Windshield cracked after small rock hit it. This should not have caused any damage.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jun 2021

WINDSHIELD SPONTANEOUSLY CRACKED. HAS HAPPEN TWICE. BOTH TIMES VEHICLE WAS STATIONARY, PARKED IN A GARAGE. WINDSHIELD WAS IN PERFECT CONDITION. NOT THE RESULT OF A IMPACT.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2020
May 2021

Small chip in windshield, quickly developed into a crack all the way across

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2021
May 2021

Driving down the Interstate the front windshield sounded like a pebble hit it even though there were no other cars in front of ours. Later that day, the small mark cracked two more inches along the drivers side. Within another day the crack has now extended for approximately one foot in one direction and another foot in the other direction, in a circular pattern.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: May 2021
May 2021

WE WERE DRIVING ON THE HIGHWAY WHEN OUR WINDSHIELD CRACKED. WE AREN'T SURE IF THE CRACK WAS CREATED BY A ROCK OR NOT BECAUSE WE DIDN'T SEE ANYTHING HAPPEN. IT JUST CRACKED AND SPLIT AND AS WE DROVE, IT CONTINUED TO GROW. IT'S ABOUT 9 INCHES AT THIS POINT.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: May 2021
May 2021

while driving heard a POP from windshield area. Didn't observe anything. Within a mile windshield started to crack from the bottom molding area, passenger side, Spread approximately 16 inches in moments. Nothing had hit the windshield. Dealership was contacted and windshield was replaced, and EyeSight had to be recalibrated. Insurance contacted and stated that they had heard of problems with Subaru vehicles windshields cracking.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Sep 2021
May 2021

2019 Subaru Outback the mileage running 22k has cracked the windshield, there's no mark rock chips. Just I found the cracked window while driving.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2021
May 2021

FRONT WINDSHIELD CRACKED ON ITS OWN LAST SATURDAY (4/3/21) WHILE PARKED OUTSIDE MY BUSINESS. NO SIGNS OF ANY DAMAGE ELSEWHERE ON THE VEHICLE AND NONE OF MY EMPLOYEES SAW ANYONE NEAR MY CAR.*DT

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2021
Apr 2021

WINDSHIELD CRACKED WITHOUT EXTERNAL CAUSE AS I WAS EXITING THE GARAGE.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2021
Apr 2021

The windshield abruptly cracked at the top middle without any impact while driving at highway speed

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2020
Mar 2021

WINDSHIELD CRACKED WHILE VEHICLE WAS PARKED IN THE DRIVEWAY (NOT MOVING).

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2021
Mar 2021

I JUST GOT SOME INTERESTING DETAILS TODAY FROM MY VIDEO REGISTRATOR. IT SHOWS THAT WE PARKED OUR CAR LAST SUNDAY AT 5 30PM (EVERETT, WA). THERE WASN'T ANY WINDSHIELDS DEFECTS SHOWING ON THE VIDEO. AFTER WE TOOK IT BACK ON 8 30PM, THERE IS THAT PROMINENT CRACK ON THE WINDSHIELD ALREADY. NOW, IF IT WAS SOME VANDAL CAUSING IT, THEN IT'S NOT CLEAR WHY HE/SHE WOULD DO SUCH A MINOR HARM TO THE CAR (A THIN, 5 INCH CRACK ON THE RIGHT MIDDLE SIDE OF THE WINDSHIELD), IT DOESN'T LOOK LIKE IT. IF NOT - THEN IT'S OBVIOUSLY NOT A STONE, CAUSE THE CAR WAS STANDING STILL... PLUS, MY VIDEO REGISTRATOR'S MANUFACTURER CLAIMS THAT THE CAMERA IS RECORDING ANY MOVEMENT IN FRONT OF THE CAR EVEN WHEN THE CAR IS TURNED OFF - WELL, THERE WEREN'T ANY MOVEMENTS DETECTED... I HAVE REQUESTED THE BUILDINGS AROUND IF THEY HAVE ANY VIDEO REGISTRATION SYSTEM THAT COULD HAVE TRACKED THIS TIME PERIOD. I'M MORE THAN SURE THAT THE WINDOW CRACKED ON ITS OWN AND HAVE THE FOLLOWING MATERIAL - 3 PHOTOS OF CRACK (DIFFERENT SCALE), VIDEOS BEFORE AND AFTER OUR TRIP TO EVERETT, WHERE IT'S CLEARLY SEEN THAT WE DIDN'T HAVE ANY WINDSHIELD DEFECT BEFORE PARKING AND THAT IT APPEARED DURING THE PARKING PERIOD.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2021
Mar 2021

LARGE CRACK FROM DRIVERS SIDE, ORIGINATING AT THE EDGE WINDOW FRAME NEAR THE SIDE MIRROR AND EXTENDING HORIZONTALLY TO NEARLY THE MIDDLE OF THE WINDSHIELD. THE CRACK APPEARED SOMETIME WHILE THE VEHICLE WAS NOT IN USE. THERE IS NO VISIBLE IMPACT OR DEFORMATION AROUND THE CRACK. THE ORIGIN OF THE CRACK IS NOT VISIBLE, IT BEGINS UNDER THE WINDSHIELD TRIM.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2021
Mar 2021

My windshield started to crack from the bottom of passenger side where wipers come up for no reason at all. Now it has spread scross whole windshield.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2021
Mar 2021

Windshield cracks at the smallest pebble. I have needed 3 windshields in this calendar year. I have driven for 52 years and have never had any issue with windshield damage until this year with my Subaru Outback.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2021
Mar 2021

Windshield made a sound that sounded like it was hit by a rock or pebble, yet no car was around for a rock or pebble to cause it to fly through the air. The windshield cracked at around the edge of the windshield and within a couple of minutes, the crack extended to around 12 inches. After an hour, the crack extended to across the majority of the windshield. This is the 3rd windshield that had to be replaced. Either the windshield has extensive stresses or it's manufactured too weak and can cause a safety hazard.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Sep 2020
Mar 2021

I'VE OWNED MY 2019 SUBARU OUTBACK FOR <2 YEARS AND IN THE LAST 6 MONTHS I'VE HAD THE WINDSHIELD CRACKED TWICE DUE TO SMALL PEBBLES WHILE DRIVING ON THE INTERSTATE HIGHWAY, WHICH HAVE NEVER CRACKED ANY OF MY PREVIOUS WINDSHIELDS IN 16 YEARS OF EXTENSIVE DRIVING AROUND THE COUNTRY. IN OTHER CARS, I HAVE HAD MANY PEBBLES AND SMALL DEBRIS HIT MY WINDSHIELD WITH NOTHING MORE THAN A SMALL CHIP. WITH THE SUBARU OUTBACK, BOTH CRACKS BECAME LARGE FRACTURES, BLOCKING VISIBILITY. DUE TO THE EYESIGHT SYSTEM AND NECESSARY RECALIBRATION AFTER WINDSHIELD REPLACEMENT, THE FIRST REPLACEMENT COST NEARLY $900. CURRENTLY, I AM DRIVING WITH THE SECOND CRACK BECAUSE I CAN'T AFFORD TO REPLACE IT YET. THESE INCIDENTS HAPPENED NOVEMBER 2020 AND APRIL 2021.

Type: Vehicle, Vehicle: 2019 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2021

Trend Over Time

Complaints by year

Quick Summary

The 2019 Subaru Outback has 270 VISIBILITY/WIPER complaints on file. Review the timeline above for detailed owner experiences.