2010 Toyota Prius VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTAC WAS ATTEMPTING TO BRAKE TO A COMPLETE STOP WHEN THE VEHICLE ABNORMALLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 2,382. UPDATED 03/02/11 *BF UPDATED 07/22/11

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 71 MPH WITH THE CRUISE CONTROL ACTIVATED THE VEHICLE BEGAN TO ACCELERATE AND DECELERATE ON ITS OWN. THE CRUISE CONTROL LIGHT ILLUMINATED AND BEGAN TO FLASH ON THE INSTRUMENT PANEL ERRATICALLY. THE VEHICLE HAD A DYNAMIC RADAR CRUISE CONTROL FEATURE WHICH RECOGNIZED WHEN THERE WAS A VEHICLE IN CLOSE PROXIMITY AND WAS ALSO ILLUMINATED; HOWEVER, THERE WAS NOT A VEHICLE WITHIN CLOSE PROXIMITY. THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE WOULD NOT STOP UNTIL THE CRUISE CONTROL WAS MANUALLY DEACTIVATED. THE CONTACT HAD NOT USED THE CRUISE CONTROL FEATURE SINCE THE FAILURE OCCURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,250. UPDATED 09/28/11*LJ UPDATED 2/21/12 *CN

2010 TOYOTA PRIUS. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED HIS WIFE DROVE OVER WHAT IS CALLED A SLIGHT DEPRESSION IN A PARKING SPACE, THAT HIS WIFE TURNED INTO. WHEN HIS WIFE MADE THE TURN, THE VEHICLE LUNGED FORWARD AND HIT ANOTHER VEHICLE CAUSING SIGNIFICANT DAMAGE TO THE OTHER VEHICLE AND MINIMAL DAMAGE TO THE PRIUS. THE CONSUMER ALSO STATED WHEN HE HIT A BUMP IN THE ROAD, THE VEHICLE UNEXPECTEDLY LUNGED FORWARD. THE CONSUMER STATED THE VEHICLE WAS SERVICED DUE TO A RECALL. HOWEVER, IT SEEMED AS THOUGH THE PROBLEM HAS NOT BEEN RESOLVED. *JB

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 20 MPH AND APPROACHING A TRAFFIC LIGHT, HE PLACED HIS FOOT ON THE BRAKE PEDAL. THE VEHICLE THEN ABNORMALLY ACCELERATED AS HE TRAVELED OVER A POT HOLE. UPON CONTACTING THE DEALER, HE WAS ADVISED THAT HE WOULD HAVE TO WAIT UNTIL HE RECEIVED RECALL NOTIFICATION FROM THE MANUFACTURER BEFORE MAKING ANY REPAIRS TO THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000 AND THE CURRENT WAS 4,200.

USING CRUISE CONTROL FEATURE,WHEN I HIT THE BRAKE FOR SPLIT SECOND THE CAR SPEEDS UP BEFORE DISENGAGING CRUISE CONTROL THIS HAPPEN ALL THE TIME NOT ON JUST THE DATE BELOW. *TR

THIS PROBLEM HAS EXISTED SINCE THE VEHICLE WAS PURCHASED. CRUISE CONTROL EITHER DOES NOT FUNCTION AT ALL OR FAILS TO FUNCTION CORRECTLY. SOMETIMES THE CRUISE CONTROL WILL NOT ENGAGE. SOMETIMES THE CRUISE CONTROL WILL ENGAGE PROPERLY, BUT AFTER APPLYING THE BRAKES (AND DISENGAGING THE CRUISE CONTROL) THE CRUISE CONTROL CANNOT BE REENGAGED. TWO OPERATIONS WILL CAUSE THE CRUISE CONTROL TO BEGIN FUNCTIONING PROPERLY AGAIN: 1) TURN THE VEHICLE OFF; 2) PUT THE SHIFT LEVER INTO THE NEUTRAL POSITION, THEN BACK INTO DRIVE. RETURNED VEHICLE TO DEALER THREE TIMES FOR REPAIR. THEY DID NOT FIX THE MALFUNCTION DURING ANY OF THE THREE REPAIR VISITS. THEIR FINAL RESPONSE WAS TO CLAIM THAT THE VEHICLE WAS "FUNCTIONING AS DESIGNED". *TR

I HAVE A 2010 PRIUS. OCCASIONALLY WHEN I GO OVER A BUMP (POTHOLE, TRAIN TRACK, ROUGH ROAD) MY CAR FEELS LIKE IT JOLTS FORWARD FOR A FEW SECONDS. THIS HAPPENS WHEN I AM NOT HITTING THE BRAKES SO I DON'T THINK IT IS COVERED BY THE ANTI-LOCK BRAKING RECALL. IT IS DIFFICULT TO REPLICATE THIS AND I HAVEN'T REPORTED IT TO THE DEALER BECAUSE OF THIS, BUT IT HAPPENS ABOUT 1-2/WEEK. IT COULD BE A PROBLEM IN A TRAFFIC SITUATION WHERE CARS ARE FOLLOWING CLOSELY. *TR

MY WIFE WAS DRIVING OUR NEW 2010 PRIUS HOME ON 16 NOV 2010. AS SHE WAS TURNING THE CAR INTO OUR DRIVEWAY AT APPROX 5:30 PM THE VEHICLE LUNCHED FORWARD AT GREAT SPEED ON ITS OWN. WE HAVE A LONG DRIVEWAY, IT TOOK HER ABOUT 30 TO 40 FEET THE GET THE VEHICLE STOPPED. WHILE PRESSING ON THE BRAKES THE DRIVE TIRES KEPT SPINNING AND LEFT RUBBER MARKS IN THE DRIVEWAY. BOUGHT THE VEHICLE FROM RICK HENDRICK TOYOTA IN SEPT 2010 IN FAYETTEVILLE, NC. *TR

TWICE NOW MY BRAND NEW 2010 PRIUS IV HAS FAILED TO ACCELERATE WHEN I WAS DRIVING. JUNE 16 PURCHASED THE CAR. JUNE 22 AT A STOP LIGHT ON A SURFACE STREET, CONTINUED ON GREEN LIGHT, CAR LOST POWER IN THE INTERSECTION AND I COASTED TO A STOP. RESTARTED, AND FINE UNTIL AUGUST 3, 1443 MILES ON THE CAR, WHEN I STOPPED FOR GAS, CONTINUED ON TO THE HIGHWAY, UP TO 65 MPH, AND CAR LOST POWER AGAIN, WOULD NOT ACCELERATE, WENT DOWN TO 42 MPH, AND I COASTED TO THE SHOULDER. TURNED OFF POWER. RESTARTED, AND FINE AGAIN. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, PROCEEDING TO MAKE A TURN. THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SURGED FORWARD WITH A LOUD NOISE. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN. THE CONTACT WILL NOT DRIVE THE VEHICLE DUE TO THE POTENTIAL SAFETY HAZARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 6,000. THE CURRENT MILEAGE WAS 10,000.

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 10 MPH OVER RAILROAD TRACKS, WITH HER FOOT OFF OF THE ACCELERATOR PEDAL, SHE NOTICED THAT THE VEHICLE SUDDENLY BEGAN TO ACCELERATE WITHOUT DRIVER INTENT. SHE IMMEDIATELY DEPRESSED THE BRAKE PEDAL AND THE VEHICLE MOMENTARILY DECREASED IN SPEED, HOWEVER THE VEHICLE SOON BEGAN TO ACCELERATE AGAIN. SHE THEN PUT THE VEHICLE IN NEUTRAL AND SHUT THE ENGINE OFF. SHE WAS ABLE TO STOP THE VEHICLE AND WITHIN A FEW MINUTES, RESTARTED THE ENGINE. THE VEHICLE BEGAN TO FUNCTION NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS TEST DRIVEN. THE DEALER FOUND NOTHING WRONG WITH THE VEHICLE AND COULD NOT DUPLICATE THE FAILURE. THE CONTACT STATED THAT SHE HAD EXPERIENCED THE UNINTENDED ACCELERATION OVER 12 TIMES. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 8,352.

TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 50-55 MPH ON A SNOW COVERED ROAD SURFACE, WHILE BRAKING THE VEHICLE SUDDENLY SURGED FORWARD UNEXPECTEDLY. THE DRIVER WAS UNABLE TO CONTROL THE VEHICLE AND CRASHED INTO A DITCH. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED FOR THE INCIDENT AND THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR THE FRONT END DAMAGE. THE MANUFACTURER WAS NOTIFIED AND REQUESTED THAT THE VEHICLE NOT BE REPAIRED UNTIL A ENGINEER INSPECTED IT. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE CURRENT AND FAILURE MILEAGES WERE 11,000.

MY 2010 PRIUS HAS HAD THESE PROBLEMS, WHICH ARE NOT BEING ADDRESSED BY TOYOTA. 1)GAS PEDAL STOPPED WORKING AT ALL ON TWO OCCASIONS GOING 20-30 MILES AN HOUR. HAD TO PULL OVER, TURN CAR OFF, RESTART IT. THEN IT WORKED. HASN'T HAPPENED AGAIN. 2)CRUISE CONTROL IS VERY DIFFICULT TO STOP WITH BRAKE. THIS IS CONSISTENT. I HAVE STOPPED USING THE CRUISE CONTROL BECAUSE IT HAS ALMOST CAUSED ME TO REAR END ANOTHER VEHICLE ON SEVERAL OCCASIONS. *TR

I OWN A TOYOTA 2010 PRIUS. I COMPLAINED TO THE DEALERSHIP WHERE I BOUGHT MY CAR IN JULY AT MY FIRST SERVICE/OIL CHANGE ABOUT A SUDDEN SURGE IN SPEED WHILE DRIVING OVER BUMPY SURFACES. I PRESENTED THEM WITH INTERNET INFORMATION I HAD COPIED FROM CONSUMERS HAVING THE SAME PROBLEM BUT THEY WOULD NOT TAKE THEM FROM ME. THEY SERVICED THE CAR, DROVE IT AND RETURNED IT TO ME SAYING THEY FOUND NO PROBLEMS AND THAT I WAS THE ONLY PERSON WHO HAD EVER COMPLAINED ABOUT IT. THEY SAID THEY KNEW OF NO OTHER SIMILAR COMPLAINTS. I ASKED THEM TO PUT ON MY BILL THE FACT THAT THIS WAS HAPPENING TO MY CAR SO THAT IT WOULD BE DOCUMENTED FOR THE FUTURE. THEY DID NOT SEEM AT ALL CONCERNED AT THE TIME. IT REMAINS AN ONGOING PROBLEM WHEN I DRIVE. *TR

WE WERE BACKING DOWN OUR DRIVEWAY IN OUR 2009 TOYOTA PRIUS. AS WE APPROACHED THE STREET OUR CAR SUDDENLY MADE A LOUD WHINING NOISE AND STARTED ACCELERATING BACKWARDS. BEFORE WE COULD DO ANYTHING, WE BACKED INTO THE CAR PARKED ACROSS FROM OUR DRIVEWAY. AFTER WE COLLECTED OURSELVES, WE DECIDED TO MOVE THE CAR OUT OF THE STREET INTO OUR DRIVEWAY. THE SUDDEN ACCELERATION HAPPENED AGAIN, BUT THIS TIME MY HUSBAND REACHED OVER AND HIT THE PARK BUTTON AND WE STOPPED BEFORE WE HIT ANYTHING. I HAVE DRIVEN OUR OTHER TWO CARS DOWN OUR LONG DRIVEWAY SINCE, AND WE ONLY USE THE ACCELERATOR TO START THE CAR MOVING. AFTER THAT, WE ARE BRAKING ALL THE WAY DOWN THE DRIVE. THE ACCELERATION OCCURRED NEAR THE STREET WHERE WE PAUSE TO CHECK ON THE TRAFFIC. NOW THAT I HAVE CHECKED MYSELF WITH OUR OTHER CARS, I AM SURE I DID NOT HAVE MY FOOT ON THE ACCELERATOR PEDAL AT THE BOTTOM OF THE DRIVE, AS I BRAKE ALL THE WAY DOWN. OUR PRIUS IS OVER AT THE DEALER, AND WE HAVE FILED A COMPLAINT WITH TOYOTA. WE ARE AFRAID OF THE CAR. WE DID HAVE THE CAR FIXED AT THE RECALL. *TR

I HAVE OWNED 4 TOYOTA PRIUS HYBRID VEHICLES (2005, 2007, 2008, 2010). I EXPERIENCED A SLIGHT FEELING OF ACCELERATION SOMETIMES WHEN DEPRESSING THE GAS PEDAL IN THE 07 AND 08 MODELS. I ALSO FELT A SLIGHT SURGE SOMETIMES WHEN BRAKING. WHEN I ASKED THE TOYOTA MECHANIC ABOUT THIS I WAS TOLD THAT STORED ENERGY FROM THE HYBRID SYSTEM WAS BEING EXPELLED. I NEVER THOUGHT IT MIGHT BE A SAFETY ISSUE BECAUSE OF WHAT HE SAID. NOW I DRIVE THE 2010 PRIUS, HAD THE BRAKE RECALL DONE LAST WEEK AND A COUPLE DAYS LATER, WHEN DRIVING OVER 3 SLIGHT BUMPS WHEN ENTERING A PARKING LOT, I FELT THAT SAME SLIGHT ACCELERATION. PLEASE CONTINUE DEMANDING TOYOTA FIX THIS DANGEROUS PROBLEM. PLEASE TALK TO THE US CONGRESS ABOUT INVESTIGATING THESE CARS BEFORE THERE ARE MORE ACCIDENTS. I THINK THE 2010 PRIUS ALSO HAS ISSUES WITH ACCELERATION AS WELL AS BRAKING BECAUSE I HAVE EXPERIENCED WHAT I DESCRIBED IN THE 07, 08, 10 MODELS. *TR

2010 TOYOTA PRIUS - I WAS DRIVING MY 2010 TOYOTA PRIUS FOR A SHORT PERIOD AS A COMPANY CAR. I NOTICED THAT WHEN THE BATTERY GOT LOW WHILE IN PARK THE ENGINE WOULD KICK IN TO RECHARGE THE BATTERY. THE ENGINE WOULD CAUSE THE CAR TO SLIGHTLY JERK FORWARD OR BACK WHICH WOULD BE EXPECTED BY THE FORCE OF THE ENGINE THRUST. WHAT WAS STRANGE IS THAT WHEN I WAS CROSSING THE STREET AFTER COMING OUT OF AN OIL CHANGE, MY FOOT WAS ON THE BRAKE WAITING FOR TRAFFIC TO CLEAR ONLY TO HAVE THE ENGINE KICK IN AND SLIGHTLY JERK THE CAR FORWARD. IT SURPRISED ME! LIKE I SAID MY FOOT WAS ON THE BRAKE AND KEPT THE CAR FROM MOVING. I VISITED THE TOYOTA DEALERSHIP TO DISCUSS AND EMAILED TOYOTA TO MAKE THEM AWARE OF IT. AFTER HEARING MORE NEWS ABOUT TOYOTA I FELT I NEEDED TO SHARE THIS INFORMATION. I NO LONGER HAVE THE CAR BECAUSE I DID NOT FEEL SAFE, WITH ALL OF THE PROBLEMS WITH TOYOTA, SO I TURNED IT BACK IN TO MY FLEET WHO MANAGES THE COMPANY CARS. I HAVE ALSO NOTICED A WINDING SOUND IN THE STEERING WHEEL WHEN IT IS TURNING. I CANNOT RECALL THE EXACT DATE OF THE INCIDENT SO I HAVE MENTIONED FEB 19 2010 AS THE APPROXIMATE DATE. IF YOU NEED AN EXACT DATE PLEASE CONTACT ME SINCE I CAN GO TO THE SITE WHERE I GOT MY OIL CHANGE AND LOOK UP MY RECORDS TO PROVIDE AN EXACT DATE. *TR

ON FRIDAY 2/26 AT ~ 1:15PM, I WAS DRIVING MY 2010 PRIUS. IT WAS RAINING HARD OUTSIDE. AS I PUT ON BRAKES, THE CAR SEEMED TO ACCELERATE / DID NOT BRAKE AND DROVE INTO A PARKING LOT CURB. DAMAGE WAS DONE TO THE FRONT END OF THE CAR. THERE HAVE BEEN MULTIPLE OCCASIONS DURING WHICH MY HUSBAND AND I HAVE SEPARATELY NOTICED THIS SAME TYPE OF ACCELERATION / FAILURE TO BRAKE - PARTICULARLY WHEN DRIVING IN THE RAIN, DOWN A HILL, OR OVER AN UNEVEN SURFACE (LIKE A POTHOLE). NONE OF THESE OTHER OCCASIONS HAVE RESULTED IN ANY INJURY OR DAMAGE. FOLLOWING THE 2/26/2010 INCIDENT, I CONTACTED TOYOTA THAT SAME DAY. I WAS TOLD THAT A CUSTOMER RELATIONS MANAGER WOULD CALL ME BACK BY TUESDAY 3/2. DID NOT HEAR BACK. ON WEDNESDAY 3/3 I CALLED TO FOLLOW UP. AFTER BEING ON HOLD FOR 1 HOUR, I GAVE UP. SENT AN E-MAIL TO CUSTOMER SERVICE ADVISING OF THE SITUATION. STILL DID NOT HEAR BACK. ON SATURDAY 3/6 I CALLED AGAIN. WAS AGAIN ON HOLD X 1 HOUR AND TOLD CUSTOMER SERVICE REPRESENTATIVE OF WHAT HAPPENED - THEY APOLOGIZED AND SAID THEY DID NOT HAVE MY CONTACT INFORMATION. WAS TOLD I WOULD GET A CALL BACK BY 3/9. DID FINALLY SPEAK WITH AN AGENT ON 3/8 WHO NOW TELLS ME THAT I WILL GET A CALL WITHIN 10 DAYS. AT THAT TIME, I WILL BE OFFERED AN INSPECTION APPOINTMENT WITHIN THE FOLLOWING 30 DAYS. AND, WITHIN 30 DAYS AFTER THE APPOINTMENT I WILL RECEIVE WRITTEN NOTIFICATION OF THE OUTCOME OF THE INSPECTION. I FEEL UNSAFE DRIVING MY CAR. I WOULD HOPE FOR A FASTER RESOLUTION TO THIS SITUATION. I WOULD LIKE FOR THE ABS FIX FOR WHICH THE 2010 PRIUS IS BEING RECALLED TO BE COMPLETED AS SOON AS POSSIBLE. AND, I WOULD LIKE FOR THE DAMAGE TO MY CAR TO BE REPAIRED. *TR

TOYOTA VEHICLES IN ALL OF THE INFORMATION I HAVE READ, TOYOTA NOR THE DEPARTMENT OF TRANSPORTATION HAS INFORMED DRIVERS TO SHIFT THE VEHICLE TO NEUTRAL WHEN IT ACCELERATING BY ITSELF. BY SHIFTING THE TRANSMISSION TO NEUTRAL IT SHOULD ALLOW THE DRIVER TO BRING THE VEHICLE TO A SAFE STOP. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WITH THE BRAKE ENGAGED WHEN THE VEHICLE ACCELERATED. THE CONTACT CRASHED INTO THE REAR END OF A NISSAN. THE WEATHER WAS NOT A FACTOR. THE CONTACT OBSERVED SMOKE COMING FROM THE VEHICLE. THE REAR SUSPENSION WAS DAMAGED AFTER THE CRASH OCCURRED. THE INSURANCE COMPANY AUTHORIZED THE VEHICLE TO BE TOWED TO AN IMPOUND LOT. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 36,000.

THERE ARE SEVERAL PROBLEMS I'VE EXPERIENCED WITH THE 2010 TOYOTA PRIUS PURCHASED NEW 10 DECEMBER 2009. 1. WHEN USING CRUISE CONTROL: ~ THERE'S REGULARLY WHAT FEELS LIKE AN ENGINE SURGE WHEN THE FOOT BRAKE IS APPLIED TO TURN OFF CRUISE CONTROL. THIS HAPPENS REGULARLY, INCLUDING ON SMOOTH, LEVEL, DRY ROADWAYS AND FREEWAYS AND AT SPEED SETTINGS FROM 45 TO 60 MPH. BECAUSE OF CONCERN ABOUT THIS I NOW MANUALLY TURN OFF CRUISE CONTROL. THREE DAYS AGO THE CAR WAS TEST DRIVEN BY A TOYOTA DEALERSHIP SERVICE DEPARTMENT EMPLOYEE, WHO REPORTED USING CRUISE CONTROL 6 TIMES AND TURNING CRUISE CONTROL OFF BY APPLYING THE FOOT BRAKE; THE REPORT WAS 'CRUISE CONTROL SHUT OFF IMMEDIATELY WHEN ENOUGH PRESSURE APPLIED [EMPHASIS ADDED] TO PEDAL.' ~ ON SATURDAY, FEBRUARY 27, 2010 AFTER THE CAR HAD BEEN SET AT 60 IN CRUISE CONTROL FOR SOME TIME THERE WAS A STRONG ODOR (LIKE A CAR BEING DRIVEN WITH THE "HAND" BRAKE ON, BUT MY CAR'S WASN'T ENGAGED) WHILE ON A DRY FREEWAY DOWNGRADE (GRADUAL, NOT STEEP). I TURNED OFF THE CRUISE CONTROL, CONTINUED AT THE SAME SPEED AND THE ODOR STOPPED. THIS WAS THE FIRST SUCH OCCURRENCE. I'VE USED CRUISE CONTROL REGULARLY BECAUSE OF USUALLY DRIVING ON FREEWAYS 6 DAYS/WEEK. THE TOYOTA SERVICE DEPARTMENT'S TEST DRIVE THREE DAYS AGO REPORTED 'NOT EVIDENT.' 2. SHIFTING FROM PARK TO DRIVE SEVERAL TIMES THIS SHIFTING WAS SUCCESSFUL ONLY AFTER MULTIPLE TRIES. ON ONE RECENT OCCASION AFTER SEVERAL TRIES AND ALSO TURNING THE CAR OFF, ON AGAIN, AND THEN UNSUCCESSFULLY RETRYING, I RESORTED TO USING THE SAFETY CONNECT SOS BUTTON. THERE WERE NO DOORS AJAR AND NO INDICATION OF THE CAUSE. WHILE TALKING WITH THE PERSON WHO RESPONDED I PERIODICALLY CONTINUED TO TRY SHIFTING FROM PARK TO DRIVE; AFTER SEVERAL ATTEMPTS THE CAR RESPONDED. *TR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). I LEFT A MESSAGE ON YOUR VOICE MAIL. I HAVE A 2010 PRIUS. I CALLED MY DEALERSHIP THIS AM WITH CONCERN ABOUT THE INCIDENT LAST NIGHT WITH THE GAS PEDAL. THE GENTLEMAN THAT SPOKE TO ME WAS VERY ARROGANT STATING "I DON'T KNOW WHAT EVERYONE IS SO WORRIED ABOUT, ALL HE HAD TO DO WAS PUT IT IN NEUTRAL". I ASKED HIM TO STAY ON THE PHONE WITH ME WHILE I DID A TEST RUN IN MY CAR. I GOT IN THE CAR (WITH HIM ON THE PHONE) STARTED DRIVING AND PUT MY FOOT ON THE BRAKE AND PUSHED THE JOY STICK TO NEUTRAL, NOTHING HAPPENED, THE CAR REMAINED IN DRIVE. I PROCEEDED TO DO THIS 13 TIMES WITH THE DEALERSHIP ON THE PHONE, IT ONLY ENGAGED IN NEUTRAL 2 TIMES OUT OF THE 13. I WAS GETTING UPSET AND VOICING MY CONCERN. I ASKED IF I COULD BRING IT IN AND HAVE IT CHECKED OUT. THE DEALERSHIP SAID TO ME "SURE YOU CAN BRING IT IN BUT I DON'T KNOW WHAT I CAN DO ABOUT IT". I WAS FURIOUS, I CALLED THE LOCAL CHANNEL 3 AND THEY CAME OUT AND DID A STORY ON IT. WE DROVE THE CAR AROUND AND I PUT IT IN NEUTRAL PROBABLY AT LEAST 30-50 TIMES AND IT DID NOT ENGAGE 90% OF THE TIME. I TRIED CALLING TOYOTA HEADQUARTERS AND THEY ARE NOT TAKING ANY CALLS AT THIS TIME, THIS WAS A QUOTE AND ANIMATED, YOU CANNOT TALK TO A REAL PERSON. I DON'T WANT THE CAR, I AM AFRAID TO DRIVE IT. [XXX] *TR

2010 TOYOTA PRIUS, PURCHASED NOV. 2009. USING CRUISE CONTROL, THE CAR ACCELERATED QUICKLY ON IT'S OWN WHEN I ATTEMPTED TO CHANGE SPEED BY USING THE CRUISE CONTROL LEVER ON THE STEERING WHEEL. HAPPENED TWICE, THEN I STOPPED EXPERIMENTING FOR REASONS OF SAFETY. THE PROBLEM IS IDENTICAL TO THE ONE DESCRIBED BY STEVE WOSNIAK IN PUBLIC TWO WEEKS AGO--ONE THAT GOT A LOT OF PRESS. ACCELERATION STOPPED WHEN BRAKE PEDAL WAS TAPPED OR CRUISE CONTROL WAS TURNED OFF. *TR

TO THE NHTSA: I AM AN OWNER OF A 2010 TOYOTA PRIUS THAT I PURCHASED IN JUNE 2009. SINCE OWNING THE VEHICLE, I HAVE HAD ABOUT A HALF-DOZEN TO A DOZEN OCCURRENCES OF THE SAME PROBLEM. AT LOW SPEEDS, WHEN THE REAR WHEEL HITS A BUMP, FOR A SPLIT-SECOND THE CAR FEELS LIKE THERE IS A BURST OF ACCELERATION AND IS OUT OF CONTROL. THIS LASTS ONLY A SPLIT-SECOND. I SAW ANOTHER CONSUMER IN A NEWS ARTICLE ABOUT THE PRIUS BRAKE ISSUE DESCRIBE IT THE EXACT SAME WAY. I ACTUALLY MENTIONED THIS TO MY DEALER (BERNARDI TOYOTA, FRAMINGHAM, MA) WHEN I BROUGHT THE CAR IN FOR THE 5,000 MILE SERVICE A MONTH OR SO AGO. THE SERVICE DEPT TOLD ME THAT THE BEHAVIOR IS NORMAL FOR THE HYBRID VEHICLES, AND KNOWN BY TOYOTA -- NO FIX OR ADJUSTMENT RECOMMENDED. THIS SEEMED LIKE AN ODD RESPONSE, BUT BECAUSE THEY TOLD ME THERE WAS NO SAFETY ISSUE, I LEFT IT AT THAT. I AM PROVIDING MY EXPERIENCE TO AID THE NHTSA APPLY PRESSURE ON TOYOTA TO FIX THIS PROBLEM IN THE PRIUS. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT LESS THAN 5 MPH, THE CONTACT WAS COMING TO A STOP TO PARK HER VEHICLE WHEN THE VEHICLE ACCELERATED ON ITS OWN. THE BRAKES WERE APPLIED WHERE THEY DID NOT ENGAGE. THE VEHICLE CRASHED INTO A BRICK WALL AND THERE WERE FRONT END DAMAGES AND NO INJURIES. THE VEHICLE WAS TOWED TO A TOYOTA COLLISION SHOP. THERE HAVE BEEN NO DIAGNOSTIC TEST TO INDICATE WHY THE VEHICLE ACCELERATED ON ITS OWN. THE FAILURE AND CURRENT MILEAGE WAS 6000.