722 complaints reported

2004 Toyota Sienna Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
722
Crashes
0
Fires
1
Injuries
66

Complaint Timeline

Chronological view of owner reports

Dec 2009

AUTOMATIC SLIDING DOOR ON TOYOTA SIENNA FREEZES IN COLD WEATHER AND THE CABLE BROKE MAKING THE DOOR INOPERABLE. DEALER STATES THE REPAIR COST IS BETWEEN 2-3K. UNABLE TO JUST BUY THE CABLE PART WITHOUT THE MOTOR. VAN IS A 2004 MODEL. CABLE BROKE ON 12/30/2009. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2009
Dec 2009

I WISH TO COMPLAIN ABOUT THE TOYOTA SIENNA 2004 DRIVER DOOR. THERE IS A DOOR CHECK POPPING NOISE WHICH CAN LEAD TO THE DRIVER DOOR FALLING OFF. I BELIEVE THIS OUGHT TO BE RECALLED BY TOYOTA AND REPAIRED IN ALL VECHICLES. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2009
Dec 2009

MY DOOR HAS THE DOOR CHECK ISSUE TO THE POINT IT WILL NOT HARDLY CLOSE, AND TOYOTA FEELS SINCE IT WAS 5 YEARS , 3 MONTHS FROM DATE OF PURCHASE, THEY ARE NOT RESPONSIBLE FOR IT. I SUSPECT THIS WAS PRESENT AND ALL AFFECTED TOYOTAS SHOULD BE RECALLED TO FIX BOTH THIS DRIVER DOOR, BUT THE PASSENGER DOOR AS WELL. MAKE : TOYOTA MODEL : SIENNA YEAR : 2004 MANUFACTURER : TOYOTA MOTOR CORPORATION SERVICE BULLETIN NUMBER : 07017 DATE OF BULLETIN : OCT 23, 2007 NHTSA ITEM NUMBER : 10023697 COMPONENT : STRUCTURE:BODY:DOOR SUMMARY : CUSTOMER SUPPORT PROGRAM - WARRANTY COVERAGE EXTENSION FOR THE FRONT DOOR CHECK ON CERTAIN 2004-2007 MY SIENNA VEHICLES. *NJ *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2009
Dec 2009

AUTOMATIC SLIDING DOOR CABLE CORRODED AND SNAPPED. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2009
Dec 2009

MY 2004 TOYOTA SIENNA VAN'S POWER DOOR CABLE SNAPPED. THE VAN HAD ABOUT 120,000 MILES WHEN IT HAPPENED. I HAVE NOT HAD IT REPAIRED AFTER SEEING THE COSTS INVOLVED. I CAN CLOSE THE DOOR MANUALLY. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2008
Dec 2009

PASSENGER AND DRIVER SIDE SLIDING DOORS FREEZE SHUT AND WILL NOT OPEN. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2009
Dec 2009

PASSENGER SIDE SLIDING DOOR CABLE SHREDDED AND NO LONGER OPERATES DOOR. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: May 2009
Nov 2009

CABLE ON RIGHT POWER SLIDING DOOR ASSEMBLY WAS RUSTED. PRESENTED PROBLEM TO TOYOTA DEALER 10/27/09. WAS TOLD THAT THE ENTIRE MECHANISM WOULD NEED REPLACING SINCE CABLE ITSELF IS NOT SOLD ALONE. IN THE PROCESS OF CLOSING DOOR TODAY, THE CABLE SNAPPED. DOOR IS NOW INOPERABLE BOTH IN POWER AND MANUAL MODE. SAFETY CONCERN SINCE CHILDREN RIDE IN THAT PART OF VEHICLE AND NEED TO EXIT ON RIGHT SIDE AT SCHOOL (CURBSIDE). *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Nov 2009
Nov 2009 Injury

WE OWN A 2004 TOYOTA SIENNA AND THE CABLE IN THE AUTOMATIC DOOR GOT FRAYED AND CAUGHT IN THE MOTOR. THE DOOR WAS STUCK OPEN. MY HUSBAND HAD TO FORCE IT CLOSED SO WE COULD DRIVE OUR FOUR KIDS HOME AND THE DOOR FELL OFF! HE HAD TO FORCE IT BACK ON AND LOCK IT SO WE COULD GET HOME. ONLINE SEARCHES SHOW ME MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM WITH THE AUTOMATIC DOOR FOR THAT YEAR'S MODEL. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Nov 2009
Nov 2009

POWER SLIDING DOOR ON RIGHT SIDE (DRIVER SIDE) OF VEHICLE FAILED. CABLE BROKE AND DOOR WOULD NOT CLOSE. ATTEMPTED TO MANUALLY CLOSE THE DOOR BUT CABLE HAD JAMMED THE DOOR IN THE OPEN POSITION. WIFE DROVE THE CAR HOME THIS WAY. I CUT THE BROKEN CABLE AND REMOVED THE ENDS SO DOOR FUNCTIONS MANUALLY. $1200 DOLLARS TO REPAIR DOOR. I ELECTED NOT TO SPEND $1200 TO REPAIR A CABLE. CABLE IS PART OF AN ASSEMBLY THAT INCLUDES THE MOTOR. I INSPECTED THE REASON FOR THE PREMATURE FAILURE AND DETERMINED THE REASON THE CABLE BROKE WAS BECAUSE OF A DOOR REAR HINGE FAILURE. PIN HAD WORN OUT SLIGHTLY CAUSING THE REAR OF THE DOOR TO SAG AND THEREFORE CATCHING THE CABLE AND BREAKING IT. I REPLACED THE HINGE MYSELF COSTING $100 AND THE DOOR FUNCTIONS MANUALLY. THIS CAR WAS MAINTAINED REGULARLY BY TOYOTA AND DOOR HINGES GREASED. A HINGE SHOULD NEVER HAVE FAILED AT 4 YEARS OF LIFE. WHAT KIND OF STEEL IS TOYOTA USING? *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2007
Nov 2009

I HAVE A 2004 TOYOTA SIENNA XLE MINIVAN. A SMALL WIRE SNAPPED ON THE PASSENGER SIDE POWER DOOR. I AM NOT ABLE TO OPEN THE DOOR AUTOMATICALLY OR MANUALLY. THE ONLY WAY TO FIX IS TO HAVE TOYOTA INSTALL NEW MOTOR FOR $1800 WHICH IS WAY TOO EXPENSIVE FOR SOMETHING THAT IS A NECESSARY COMPONENT IN A VAN. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2009
Nov 2009

NO APPARENT DIFFICULTIES, SIGNS OF SYMPTOMS HAD BEEN OBSERVED, BUT MY CHILDREN WERE PLACED IN POTENTIAL HARM DUE TO A PART THAT APPEARS TO BE DEFECTIVE AND COSTLY TO REPAIR. HERE IS THE SITUATION. THE POWER SLIDING DOOR ON THE PASSENGER SIDE WAS OPENED TO DISCHARGE SOME PASSENGERS FROM THE REAR OF THE VAN. WHEN WE ATTEMPTED TO CLOSE THE DOORS VIA THE POWER BUTTON, THE DOOR WOULD NOT RESPOND (CLOSE). WE TURNED THE POWER ELEMENT OFF, BUT WERE UNABLE TO CLOSE THE DOOR MANUALLY. ULTIMATELY, THE VAN HAD TO BE DRIVEN SEVERAL MILES TO THE DEALERSHIP WITH THE DOOR OPEN IN ORDER TO HAVE THEM CUT THE CABLE TO DISENGAGE THE POWER ELEMENTS SO THAT THE DOOR COULD BE USED MANUALLY. BASED ON ONLINE INFORMATION AND FROM INFORMATION GATHERED FROM THE DEALERSHIP, THIS IS A COMMON PROBLEM IN THIS MAKE AND MODEL OF VAN. UNFORTUNATELY, IT IS UNDER REPORTED AS THE COST TO REPAIR THE DOOR IS SUBSTANTIAL AND MOST CUSTOMERS ELECT NOT TO MAKE THE REPAIRS. WITH THAT DECISION, THERE IS A LIMITED NUMBER OF PARTS/DETAILS SUBMITTED FOR REVIEW, BUT IT IS THE SAFETY AND/OR POCKETBOOK OF THE CONSUMER THAT SUFFERS FROM WHAT APPEARS TO BE A POORLY MADE PART AND THE INABILITY TO DISENGAGE THE POWER SYSTEM EASILY. I WOULD APPRECIATE IT IF THIS PROBLEM WOULD BE INVESTIGATED AND THAT TOYOTA BE REQUIRED TO FIX THE POWER MECHANISMS ON THESE POWER DOORS SO THAT THEY WORK PROPERLY (PREFERRED), BUT THAT AT THE MINIMUM THEY ARE REQUIRED TO INSTALL AN EASY RELEASE TO DISENGAGE THE POWER SYSTEM IN CASE OF FAILURE. THERE IS NO SINCE IN JEOPARDIZING THE SAFETY OF PASSENGERS FOR SUCH A COMMON MALFUNCTION. A RECALL OF THIS MECHANISM NEEDS TO BE ENFORCED. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2009
Nov 2009

WHEN THE TEMPERATURE DROPS BELOW FREEZING BOTH SLIDING DOORS ON MY SIENNA 2004 FREEZE SHUT. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2007
Oct 2009

DURING THE NORMAL OPERATION OF THE DRIVER'S SIDE AUTOMATIC SLIDING DOOR, THE CABLE SNAPPED AND GOT CAUGHT SO THAT THE DOOR COULD NOT FULLY OPEN OR FULLY CLOSE. IT WAS NECESSARY TO CUT THE CABLE OUT AND OPERATE THE DOOR MANUALLY TO GET THE DOOR TO SHUT AT ALL. THE QUOTE TO REPAIR THE PROBLEM WAS $1232.12. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2009
Oct 2009

MY 2004 TOYOTA SIENNA AUTOMATIC SLIDING DOOR MECHANISM STOPPED WORKING AND WE WERE UNABLE TO OPEN THE DOOR ON THE PASSENGER SIDE. IT IS CLEAR FROM FORUMS ON THE INTERNET THAT THIS IS A WIDESPREAD PROBLEM. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2009
Oct 2009

TOYOTA SIENNA 2004 SLIDING DOOR MOTOR CABLE WAS TOTALLY RUSTED AND SNAPPED. SLIDING DOOR IS NOT OPERABLE. SLIDING DOOR WIRE IS TOTALLY RUSTED DURING NORMAL USE. AS S RESULT, DOOR WAS JAMMED AND NEITHER CAN BE CLOSED NOR OPENED. TOYOTA DOES NOT SELL CABLE SEPARATELY, SHOULD PURCHASE WHOLE MOTOR ASSEMBLY INSTEAD. SIMILAR CABLE COST IS AROUND 10 DOLLAR (FROM HARDWARE STORE) BUT MOTOR ASSEMBLY IS AROUND 1500 DOLLAR. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2009
Oct 2009

WE HAVE A 2004 TOYOTA SIENNA XLE THAT HAS JUST SUFFERED A FAILURE OF THE POWER SLIDING DOOR, CAUSING IT TO BECOME STUCK IN THE OPEN POSITION. MY WIFE WAS FORCED TO DRIVE WITH TWO YOUNG CHILDREN IN THE BACK SEAT AND THE SIDE DOOR WIDE OPEN. THIS IS EXTREMELY UNSAFE AND DEMANDS A RECALL. APPARENTLY THE CABLE WAS FRAYED BY A FAILED HINGE, AND I HAVE READ MANY COMPLAINTS ABOUT THIS PROBLEM. THIS IS A 5-YEAR-OLD MINIVAN WITH 84,000 MILES. HOW IS TOYOTA ALLOWED TO IGNORE SUCH A BLATANT SAFETY DEFECT TO THEIR CARS THAT OCCURS WITHIN THE FIRST 3 TO 5 YEARS? IT IS OUT OF WARRANTY AND THEY WILL PROVIDE NO MEASURES FOR REPAIR, BUT NO REASONABLE PERSON WOULD EVER EXPECT THE DOORS OF A CAR TO BE THE FIRST THING TO STOP WORKING, AND IN THAT SHORT A PERIOD OF TIME. THIS IS UNACCEPTABLE AND DANGEROUS AND SIMPLY SHAMEFUL FROM A QUALITY MANUFACTURER ON A $38,000 VEHICLE. I AM SURE YOU ARE HEARING LOTS OF COMPLAINTS ABOUT THIS DOOR HINGE AND CABLE MOTOR. THE DEALER HAS QUOTED A REPAIR AROUND $2,000 INCLUDING WORK AT A BODY SHOP WELDING ON THE NEW HINGE. MEANWHILE, I'M WONDERING ABOUT THE OTHER DOOR. WILL IT BE ANOTHER $2,000? PLEASE ISSUE A RECALL NOW!!! *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2009
Oct 2009

WE HAVE A 2004 SIENNA WITH AUTO-SLIDING DOOR FOR PASSENGER SIDE. THE VAN HAS AROUND 57000 MILES. IT IS RAINING/SNOWING TODAY AND THE PASSENGER DOOR COULDN'T BE CLOSED. MY WIFE AND MY KID IS STUCK IN NEWTOW, 30 MIN AWAY FROM HOME. THE PASSENGER SIDE DOOR CAN'T BE CLOSED MANUALLY. THE OUTSIDE TEMP IS AROUND 35 DEGREE. BY READING THE INTERNET, IT LOOKS LIKE MANY 2004 SIENNA OWNER HAVE THE SAME ISSUE. I CONSIDER IT AS A SAFETY ISSUE SINCE MOST VAN OWNERS HAVE YOUNG KIDS IN THE VAN. IF THE DOOR IS STUCK IN THE WINTER TIME, IT IS A BIG PROBLEM. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2009
Oct 2009

I OWN A 2004 TOYOTA SIENNA XLE MODEL. THE SLIDING DOOR CABLES PLASTIC/RUBBER SHIELD BEGAN TO PEEL OFF AND NOW THE DOOR WON'T CLOSE IN AUTOMATIC MODE BECAUSE IT ALWAYS SENSE RESISTANCE. I TRIED TO DISABLE THE AUTOMATIC MODE AND PUT THE DOORS ON MANUAL MODE, BUT IT'S NEARLY IMPOSSIBLE TO MOVE THIS DOOR AS SOMETHING SEEMS TO BE STUCK. DID A SEARCH ON THE WEB AND IT SEEMS LIKE ALMOST EVERYONE IS HAVING THIS PROBLEM NOW THAT THIS MODEL IS GETTING TO BE 4-5 YEARS OLD. SOME SAYS TO CUT THE CABLE IN ORDER TO GET THE DOOR TO OPERATE SMOOTHLY IN MANUAL MODE. BUT I DON'T WANT TO TAKE THE CHANCE. TOYOTA REALLY SHOULD HAVE A RECALL ON THIS MAJOR DESIGN FLAW AND SAFETY HAZARD. THANK YOU. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2009
Oct 2009

POWER SLIDING DOOR IS INOPERATIVE, INTERMITTENTLY INOPERATIVE, DOES NOT CLOSE PROPERLY AND RETURNS TO THE OPEN POSITION WHILE BEING CLOSED USING THE POWER SWITCH OR REMOTE CONTROL. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2009
Oct 2009

MY 2004 TOYOTA SIENNA SLIDING DOORS KEEP FREEZING UP. I START TO OPEN THE DOOR BUT IT WONT OPEN MORE THAN A FEW INCHES. AND IT WONT' CLOSE. THE DOORS ARE FROZEN. SO MY DOOR IS PARTIALLY OPEN, STUCK, AND THE INTERIOR LIGHTS ARE ON. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2008
Oct 2009

I HAVE A 2004 TOYOTA SIENNA XLE LIMITED BOTH THE DRIVER'S SIDE SLIDING DOOR (JANUARY 2009) AND THE PASSENGER'S SIDE SLIDING DOOR (OCTOBER 2008) HAVE INCURRED PROBLEMS WITH THE CABLE AND MOTOR MECHANISM THAT LED TO BOTH TO NEED NEW MOTORS AND CABLES. THIS OCCURRED WITHIN 3 MONTHS OF EACH OTHER !!! A HINGE WEARS OUT IN THE DOOR AND IT CAUSES A WEARING ON THE CABLE UNTIL THE CABLE FRAYS AND BREAKS. THIS SEEMS TO BE A WIDESPREAD PROBLEM AS INDICATED BY NUMEROUS COMPLAINTS BY SIENNA OWNERS.. IT IS DEFINITELY A MANUFACTURER DEFECT BUT TOYOTA IS NOT ACKNOWLEDGING IT AT THIS POINT. THE REPAIR AT THE TOYOTA DEALER IS $1600 PLUS AND IS NOT COVERED DUE BEING OUT OF WARRANTY. THE REPAIR TIMES 2 WITHIN THREE MONTHS IS JUST RIDICULOUS !!! AND I HOPE THAT WITH ENOUGH COMPLAINTS TOYOTA MIGHT RECOGNIZE THEIR DEFECT PROBLEM. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Aug 2008
Sep 2009 Injury

2004 SIENNA - POWER SLIDING DOOR CABLE SNAPPED. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2008
Sep 2009

I HAVE A TOYOTA SIENNA 2004 LE 8 PASSENGERS. MY COMPLAINT IS THAT THE DASH OF THE SIENNA IS CRACKING LIKE SOMEONE HAS SLICED IT WITH A BLADE. PLEASE INVESTIGATE THIS DEFECT. I KNOW THAT I`M NOT ALONE WITH THIS COMPLAINT. THANK YOU, JESUS *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Apr 2009
Sep 2009

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. SHE STATED THAT THE CABLE FOR THE SLIDING DOORS SNAPPED, WHICH ALMOST CAUSED THE DOOR TO SEPARATE FROM THE VEHICLE. THE DEALER WAS CONTACTED. UPON CONTACT A TECHNICIAN ADVISED HER THAT BECAUSE THE WARRANTY HAD EXPIRED, SHE WOULD HAVE TO PAY $2000.00 FOR REPAIRS. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 65000.

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2009

Trend Over Time

Complaints by year

Quick Summary

The 2004 Toyota Sienna has 722 Structure complaints on file. Review the timeline above for detailed owner experiences.