2004 Toyota Sienna Structure

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR WELD HAD FRACTURED WHICH CAUSED THE DOOR TO CRACK AND MOVE OUT OF PLACE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE HINGES NEEDED TO BE REPLACED AND WELDED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 10V160000 (STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE DRIVER DOOR WELDS HAVE BROKEN, WHICH CAUSES THE DOOR TO BE DIFFICULT TO OPEN AND CLOSE. RESEARCH ON THE MATTER REVEALED EVENTUALLY THE ENTIRE DOOR CHECK MOUNTING PANEL CAN FAIL, CAUSING THE DOOR TO CLOSE UNEXPECTEDLY AND BECOME A SAFETY ISSUE. I CALLED TOYOTA'S CONSUMER AFFAIRS DEPARTMENT, AND THEY REFUSED TO TAKE ANY CORRECTIVE ACTION. TOYOTA WAS AWARE OF THIS PROBLEM YEARS AGO, WHICH WAS DOCUMENTED IN THEIR OWN TSB #NV003-07. AS A SENIOR CITIZEN, I AM AFRAID I WILL BE INJURED BY THIS DEFECT, WHICH IS BECOMING WORSE AS TIME PROGRESSES.

DRIVER SIDE DOOR'S STARTED MAKING A POPPING NOISE AROUND 2012, WITH ONLY 60,095 MILES ON THE VEHICLE. THE DOOR BECAME UNWIELDY AND DID NOT "CHECK" ITSELF WHEN OPENING AND CLOSING, WHICH RESULTED IN BRUISED LEGS, BUT NO SERIOUS INJURIES (THUS FAR). MY LOCAL TOYOTA DEALER IN PUYALLUP, WA INDICATED IT WOULD COST $2000 TO REPLACE THE DOOR. I OPTED TO HAVE A WELD PERFORMED ON THE DOOR FOR $200 BY A CERTIFIED AUTO BODY REPAIR SHOP. THE WELD HELD UNTIL JUST RECENTLY (CIRCA 2/2015), AND THE ISSUES RESURFACED. ONCE AGAIN, THE DOOR IS UNWIELDY AND DOESN'T "CHECK" ITSELF WHEN OPENING AND CLOSING, RESULTING IN BRUISED LEGS AND SAFETY & PROPERTY CONCERNS. I DID SOME INTERNET RESEARCH INTO THIS PROBLEM AND, UNBEKNOWNST TO ME, TOYOTA HAD OFFERED A "WARRANTY ENHANCEMENT" FOR THIS ISSUE. THIS IS DOCUMENTED IN TOYOTA TECHNICAL SERVICE BULLETIN TSBNV003-07. HOWEVER, I NEVER RECEIVED ANY NOTIFICATION OF THIS WARRANTY ENHANCEMENT FROM TOYOTA. I AM FASTIDIOUS ABOUT PROCESSING & SAVING PAPERWORK OF THIS KIND. WE ARE THE ORIGINAL OWNERS OF THE VEHICLE AND HAVE NOT MOVED SINCE THE VEHICLE PURCHASE DATE. MOREOVER, OUR TOYOTA DEALERSHIP FAILED TO MAKE MENTION OF THE WARRANTY ENHANCEMENT AS WELL, WHEN WE ASKED FOR A QUOTE TO REPAIR THE PROBLEM. I CALLED TOYOTA CORP TODAY, AND IT IS UNWILLING TO EXTEND THE WARRANTY ENHANCEMENT ANY FURTHER TO ADDRESS THIS SPECIFIC ISSUE. IT SEEMS THAT WE DIDN'T USE THE CAR OFTEN ENOUGH FOR THIS DEFECT TO BECOME MANIFEST DURING THE ENHANCED WARRANTY PERIOD. NOR WERE WE EVER NOTIFIED OF THE PROBLEM BY TOYOTA CORP. THE SALIENT POINT HERE IS... IT DOESN'T SEEM RIGHT THAT A CONSUMER IS BURDENED WITH A COSTLY REPAIR FOR AN ADMITTED AND OBVIOUS SAFETY DEFECT THAT IS A POTENTIAL SOURCE OF INJURY TO PERSONS AND PROPERTY, AS A CONSEQUENCE OF "LIGHT VEHICLE USE" AND INSUFFICIENT COMMUNICATION BY TOYOTA. *TR

AFTER OPENING THE REAR DRIVER SLIDER, THE DOOR WOULD NOT LATCH CLOSED.... CAN NOT GET THE DOOR TO STAY CLOSED.. BROUGHT IT IMMEDIATELY TO A DEALERSHIP, THEY GOT IT TO LATCH, BUT DRIVING HOME THE SLIDER COMPLETELY OPENED. THANKFULLY ONE OF MY CHILDREN WERE NOT IN THE VEHICLE. *TR

DRIVER SIDE DOOR WELD HAS FAILED ON THE HINGE. THIS CAUSES THE DOOR TO EXTEND BEYOND THE INTENDED RANGE OF MOTION. *TR

2004 TOYOTA SIENNA XLE LIMITED: THE REAR DOOR/HATCH CLOSES RANDOMLY AFTER OPENING. THE METHOD OF OPENING DOES NOT SEEM TO MAKE A DIFFERENCE WHETHER BY REMOTE OR INTERIOR DOOR CONTROLS. THREE TIMES NOW I WAS NEARLY CRUSHED IN THE DOOR, BARELY ESCAPING IN TIME. IT IS BEYOND REASON WHY THIS HAS NOT BEEN ADDRESSED ALREADY AS IT IS CLEARLY AN ISSUE THAT HAS OR WILL CAUSE BODILY HARM AND NOT A NEW ISSUE. A WELL DOCUMENTED DEFECT THAT IS NOT ADDRESSED...WOW. THE VEHICLE WAS PARKED WHEN THE INCIDENCE(S) OCCURRED. WHOEVER HAS THE AUTHORITY PLEASE PUT THIS ITEM ON RECALL BEFORE SOMEONE IS SERIOUSLY INJURED OR WORSE! THANK YOU. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SLIDING DOOR COULD NOT BE CLOSED. IN ADDITION, THE REAR DRIVER SIDE DOOR HANDLE FRACTURED WHEN ATTEMPTING TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE HATCHBACK, IT FAILED TO FULLY OPEN. THE CONTACT HAD TO APPLY FORCE TO THE LID IN ORDER FOR IT TO FULLY OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE FRONT DRIVER SIDE DOOR AND THE DOOR OPENED FURTHER THAN NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE DOOR ARM NEEDED TO BE WELDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

THE VEHICLE WAS PARKED IN A SHOPPING CENTER PARKING LOT. I HAD LIFTED THE TALIGATE WITH THE POWER LIFTER. AS MY WIFE WAS BENDING INTO THE CARGO AREA TO GET TOTE BAGS, THE DOOR CAME DOWN ON HER. SHE JUMPED ASIDE. THE DOOR CONTINUED TO COME DOWN. THIS HAPPENED AGAIN IN THE MANUAL MODE. WE TOOK THE VAN TO THE DEALER. THEY "VERIFIED CUSTOMER'S CONCERN." BECAUSE THESE STRUTS HAVE BEEN THE SUBJECT OF A RECALL OR EXTENDED WARRANTY AND BECAUSE THIS IS A SAFETY ISSUE, I CONTENDED THAT TOYOTA SHOULD PAY FOR THE REPAIR/REPLACEMENT, ALTHOUGH THE WARRANTY HAD EXPIRED. WE DID NOT GO FORWARD WITH THE WORK. THE DEALER REFERRED ME TO CORPORATE, WHERE I HAD ALREADY ESTABLISHED A CASE. I HAVE TALKED AGAIN WITH CORPORATE. THE CASE IS UNDER REVIEW.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR EMITTED A LOUD NOISE WHEN OPENING AND CLOSING. THE CONTACT INSPECTED THE DOOR AND FOUND THAT THE WELDED AREA WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

THE DASHBOARD STARTED DEVELOPING CRACKS AND STARTED TO GET MUSHY. THE CONDITION HAS CONTINUED TO WORSEN OVER THE LAST SEVERAL YEARS AND THERE ARE NOW MAJOR CRACKS OVER THE SPOT WHERE THE PASSENGER SIDE AIRBAG DEPLOYS. I AM VERY CONCERNED THAT THESE CRACKS COULD TURN PARTS OF THE DASHBOARD INTO MISSILES IN THE EVENT THAT THE PASSENGER AIRBAG WOULD DEPLOY IN ANY TYPE OF ACCIDENT. YOU CAN NOW SEE THE INDENTATION OF WHERE THE PASSENGER SIDE AIRBAG WOULD DEPLOY, AND THE CRACKS EXTEND AROUND THE PLASTIC MAKING IT POSSIBLE FOR PIECES OF THE DASH TO UNINTENTIONALLY STRIKE THE PASSENGER IN THE FACE OR OTHER PLACE. *TR

DRIVERS DOOR SHELL RIPPED FROM THE DOOR CHECK MOUNT WHEN OPENING. THE DRIVERS SIDE FRONT DOOR PREVIOUSLY MADE LOUD SNAP NOISE, FOUND PROBLEM, CHECK MOUNT WAS REPLACED IN APR 2012 AT 43500MI. MID DEC 2014 SAME NOISE RETURNED, ONLY THIS TIME, THE DOOR SHELL RIPPED AND SWUNG VERY WIDE OPEN FROM A LIGHT GUST OF WIND. THE DOOR SHEET METAL IS NEARLY TORN COMPLETELY AWAY, AND THE DOOR CHECK MOUNT IS JUST BARELY HANGING ON. IF ANY ONE HAD BEEN STANDING THERE IT WOULD HAVE KNOCKED THEM DOWN, OR WORSE. SORRY FOR THE RANT. NOW, I'VE LEARNED THAT TOYOTA HAS KNOWN ABOUT THIS SPECIFIC PROBLEM WITH THIS VEHICLE YEAR AND MODEL, BUT THEY REFUSED TO TAKE ADEQUATE ACTION, ONLY INFORMING SOME, AND CALLING IT A MINOR PROBLEM. ITS GOING TO COST OVER $2000 TO REPLACE THE DOOR. MINOR? AND THAT WON'T FIX THE DESIGN PROBLEM. IT'LL LIKELY HAPPEN AGAIN IN ANOTHER 20K+ MILES. THANK YOU FOR YOUR CONCERN. *TR UPDATED 1/29/16 *JS

THE AUTOMATIC DOORS DO NOT FUNCTION. IT IS IMPOSSIBLE TO OPEN ONE AND THE OTHER ONLY FROM OUTSIDE. I BROUGHT THIS IN AFTER THE CABLE SNAPPED AND WAS TOLD THE RECALL ON THE CABLE WAS ONLY GOOD UP TO 100000 MILES NOT THE 150000 I HAD. THEY THEN TOLD ME IT WAS AN OLD CAR WHAT DID I EXPECT. I WOULD LIKE MY PASSENGERS TO BE ABLE TO EXIT THE VAN IF SOMETHING WERE TO HAPPEN TO ME. THIS VAN HAS HAD 3 RADIATORS THE LAST ONE COSTING OVER $600 TO REPLACE. WHEN DOES TOYOTA NEED TO TAKE RESPONSIBILITY FOR BUILDING A $38000 DEAD TRAP? *TR

CAN NOT CLOSE REAR SLIDING DOOR OR DRIVER IT HAS 2 LATCHES THE FRONT ONE LOCKS AND THE REAR ONE DOES NOT BECAUSE OF THE WELD BRAKING LOOSE ALSO THE REAR HATCH DOOR WHERE THE LATCH HOLDS ON THE BRACKET THE WELD CAME LOOSE CAN NOT KEEP DOOR CLOSED I TOOK IT THE DEALER AND THEY SAID THAT NO RECALL HAS BEEN ON FILE. *TR

THE VEHICLE DASH IS CRACKING. *TR

SLIDING DOORS FREEZE SHUT DURING COLD WEATHER, HANDLE OF SLIDING DOOR PULLED RIGHT OFF DURING COLD WEATHER. IN A CAR ACCIDENT THE PASSENGERS IN THE BACK SEATS WOULD NOT BE ABLE TO BE SAFELY AND QUICKLY PULLED OUT OF THE CAR. THIS IS THE 2ND TIME THE DOOR HANDLE PULLED OFF. WE REPAIRED THE HANDLE OF THE DOOR EARLIER THAN 2014 AND THE HANDLE PULLED OFF AGAIN AT THE DATE STATED ON THIS REPORT. THE DOORS FREEZE SHUT IN ALMOST ANY WINTER COLD WEATHER SINCE THE CAR WAS PURCHASED. *TR

DASHBOARD CRACKS STARTED TO APPEAR ON THE VEHICLE, WHICH IS GARAGE KEPT. THE CRACKS HAVE CONTINUED TO EXPAND AND BRANCH OUT ACROSS THE ENTIRE WIDTH OF THE DASHBOARD. I FEAR THAT IN AN CRASH THAT THE PASSENGER AIRBAG MAY MALFUNCTION GIVEN THE STRUCTURAL WEAKNESS IN THE SURROUNDING DASH. *TR

THE DASHBOARD HAS CRACKS ALL OVER IT. READING ONLINE, I NOTICE THAT A LOT OF PEOPLE ARE HAVING THE SAME PROBLEMS. WE BROUGHT THE VAN USED AND NOTICE SMALL CRACKS. AS THE YEARS PAST THE CRACK ARE GETTING MORE AND MORE. IT SEEM THAT IT WOULD CAUSE A HAZARD IF THE AIR BAGS EVER WENT OFF AS IT WOULD THROW SHARDS TOWARD THE PASSAGES. *TR

POWER SLIDING DOOR IS JAMMED. RECEIVED CUSTOMER SUPPORT LETTER FROM TOYOTA LAST YEAR (2013) THAT STATED THEY KNEW THERE WAS A PROBLEM BUT ONLY AN EXTENSION OF WARRANTY FOR 9 YEARS PAST DATE OF SERVICE FOR VEHICLE AND/OR 120,000 MILES (WHICH WE ARE PAST). OVER $1100 JUST ON PARTS TO FIX ONE DOOR! TODAY THE OTHER DOOR WOULD NOT OPEN, SO I HAD 2 DOORS JAMMED AND HAD TO CLIMB INTO BACK SEAT AREA CLIMBING OVER CENTER CONSOLE TO GET TWO YOUNG CHILDREN OUT OF THEIR CAR SEATS AND OUT OF THE CAR BACK OVER CENTER CONSOLE AND OUT FRONT PASSENGER DOOR. WHEN I WENT TO DRIVE THE VEHICLE THE ALARM SYSTEM STARTED TO SOUND CONSTANTLY EVEN THOUGH DOOR WAS SHUT ALL THE WAY. THIS CREATED AN UNNECESSARY DISTRACTION TO DRIVING NOT TO MENTION THE OBVIOUS SAFETY CONCERNS OF BACK DOORS THAT WILL NOT OPEN. *TR

SIDE SLIDING DOORS BECOME FROZEN MAKING IT IMPOSSIBLE TO GET OPEN TRAPPING GUEST IN THE REAR OF THE VEHICLE THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE TAKEN CARE OF. *TR

THE METAL CORD THAT IS PART OF THE AUTOMATIC DOOR MECHANISM FRAYED. THIS MORNING, THE DOOR WOULD TRY TO AUTO CLOSE BUT IT GOT HUNG UP AND RETURNED TO FULL OPEN POSITION. WE TURNED OFF THE AUTOMATIC DOOR FEATURE AND ATTEMPTED TO MANUALLY CLOSE THE SLIDING DOOR. WHEN MY HUSBAND TRIED TO CLOSE IT MANUALLY, THE ROLLERS IN THE TRACK HIT THE DAMAGED PART IN THE WIRE, THE SLIDE PUSHED OUT OF THE TRACK BREAKING THE WINDOW OUT THAT IS POSITIONED JUST IN FRONT OF THE TRACK THAT THE SLIDE ROLLS IN. THE SLIDING DOOR WAS HANGING OFF THE VEHICLE IN A 45 DEGREE ANGLE AND THE DRIVER SIDE REAR QUARTER WINDOW WAS SHATTERED ALL OVER INSIDE AND OUTSIDE OF THE VAN. MY HUSBAND AND I BOTH GOT CUTS ON OUR HANDS FROM BROKEN GLASS WHILE WE PUT THE SLIDING DOOR BACK ON ITS TRACK AND COVERED THE WINDOW OPENING TO PROTECT IT FROM THE WEATHER. THERE IS GLASS IN MY BABY'S CAR SEAT, STROLLER, AND BACK SEAT WHERE MY OLDER CHILDREN NORMALLY SIT. AFTER I PURCHASED THE SIENNA I CHECKED THE REVIEWS ONLINE AND THIS FRAYED WIRE ON THE AUTOMATIC DOORS SEEMED TO BE A RECURRING PROBLEM THAT TOYOTA HAS KNOWN TO BE A DEFECT BUT HAS NOT ISSUED A RECALL FOR BECAUSE NO INJURIES HAVE BEEN REPORTED. I WAS VERY THANKFUL THAT MY CHILDREN WEREN'T IN THE VEHICLE AT THE TIME THAT THIS ALL OCCURRED BECAUSE WHOEVER WAS IN THE BACK SEAT AS WELL AS IN THE CAR SEAT NEAR THE SLIDE DOOR WOULD HAVE BEEN HURT BY THE SHATTERED GLASS. I CALLED THE LOCAL TOYOTA DEALERSHIP AND I WAS TOLD THAT THIS IS NOT AN ISSUE THEY SEE OFTEN AND ALL THE REVIEWS I READ ONLINE WERE FALSE. I WAS TOLD I WOULD HAVE TO BRING IT IN TO THE DEALERSHIP TO ASSESS THE DAMAGES AND REPAIR IT AT MY EXPENSE. WE HAVE NO OPTION BUT TO LEAVE THE AUTOMATIC DOOR FEATURE TURNED OFF AND USE THE DOOR MANUALLY NOW THAT MY HUSBAND HAS BEEN RETURNED TO ITS TRACK. THE GLASS WILL BE REPLACE AT OUR EXPENSE ON 9/19/14. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE TRUNK DOOR FAILED TO STAY IN PLACE, IMPACTING THE CONTACT ON THE HEAD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

THE PASSENGER SIDE SLIDING DOOR OF MY TOYOTA 2004 SIENNA LE SUDDENLY COULD NOT CLOSE SUDDENLY. THE POWER CLOSING TRIES AND THEN REVERSES TO OPEN. I FOLLOWED THE MENU INSTRUCTION TO TURN OFF THE POWER DOOR AND TRIED TO CLOSE IT MANUALLY BUT FAILED. IT WON'T MOVE AT ALL. I SPREAD SOME LUBRICANT AND WAS ABLE TO MAKE IT CLOSE ABOUT 1/5. SO I CALLED THE DEALER AND WAS TOLD THERE WAS NO RECALL. I THEN CALLED TOYOTA DIRECTLY AND WAS TOLD THAT THERE WAS AN "ENHANCED WARRANTY" FOR 9 YEARS/120K MILES. BUT MINE IS EXPIRED SINCE IT WAS BOUGHT 11/2003 EVEN THOUGH IT HAS ONLY 58400 MILES ON IT. I HAD IT FIXED NOW BY A TOYOTA DEALER FOR ABOUT $1352. I SEARCHED ON LINE AND FOUND A LOT OF PEOPLE HAVE THE SAME PROBLEM. SOME COULD NOT OPEN THE DOORS. BUT THE CAUSE IS THE SAME. IT IS NOT JUST LIMITED TO 2004 MODEL. IT CERTAINLY A SAFETY ISSUE AND TOYOTA SHOULD RECALL AND FIX AT ITS COST. *TR

2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER ASSEMBLY RECALL. *SMD THE CONSUMER STATED WHEN HE LOOKED UNDER THE VEHICLE, HE DISCOVERED THE ASSEMBLY WAS BADLY CORRODED. THIS OCCURRED DESPITE THE FACT, HE HAD TAKEN THE VEHICLE TO THE DEALER ON MULTIPLE OCCASIONS, SINCE 2010, AND THEY USUALLY RECOMMENDED $2000 TO $4000 WORTH OF UN-NEEDED REPAIRS, WHILE IGNORING A CLEARLY VISIBLE SAFETY ISSUE. *JB