2019 Volkswagen Jetta Electrical System

When outside temperatures get too hot, the electronics on my car completely shut off. I turn the key and within 1 minute, the electronics shut off and the display reads a message stating "Starter system faulty. Please service vehicle". This is a hazard, as the brake lights shut off as well. This only happens when outside temperatures are hot. Furthermore, my car matches the year, model and even the specific ignition style as a current recall. However, the recall is VIN specific and my VIN is somehow not part of the recall.

Subject: Request for Recall Consideration – Ignition Switch Failure in Volkswagen Jetta I am writing to formally report a serious safety issue I experienced with my vehicle and to request that it be considered for inclusion in the existing recall related to ignition switch failures. On [XXX] while driving my Volkswagen Jetta, the vehicle suddenly experienced an ignition switch failure. This caused the engine to shut down abruptly, along with the loss of all dashboard power and controls, while the vehicle was in motion. An error message clearly indicated "Ignition Switch Failed." I immediately contacted Camelback Volkswagen and reported the incident. I was advised to bring the vehicle in for inspection. I brought the car to the dealership on September 8, 2025, and after inspection, they confirmed that the ignition switch was malfunctioning. The faulty part was subsequently replaced, and I paid for the repair out of pocket. During my visit, I mentioned the known recall for ignition switch failures affecting the same model vehicles. However, I was informed that my Vehicle Identification Number (VIN) is not currently included in the recall. Despite this, the issue I experienced matches the recall description both in nature and severity. Given the serious safety implications of an ignition switch failure while the vehicle is in motion, I respectfully request the following: Re-evaluate the recall scope to include vehicles like mine. Investigate whether other vehicles with the same ignition switch part number or serial are affected. Consider reimbursing the amount paid toward the repair charges, as this issue aligns with an existing known recall. I believe this is a legitimate safety concern that warrants immediate attention and formal investigation. Thank you for your time and consideration. I have attached the service report along with the paid receipt for your review and records. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Open recall under NHTSA Campaign ID 23V604000. When the interior of the car is too hot the ignition switch will fail causing the electrical system to shut down. My vehicle does not fall in the recall manufacturer range but it has the exact same issues.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed in extremely hot weather, the message "Starter System Fault - Please Service Vehicle" and another message “Pull Over and Exit Vehicle” were displayed. The contact was able to continue driving to the residence nearby; however, the electrical system became inoperable. The failure recurred and progressively became worse. While attempting to make a turn from a complete stop, the vehicle stalled and failed to restart within two minutes. The message "Starter System Fault - Please Service Vehicle" was displayed. The weather was hot and the contact's [XXX] son was also occupying the vehicle at the time of the failure. The contact stated that the A/C was inoperable, and the doors were locked. The failure was a recurring failure while the weather was extremely hot. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car shuts off after a few miles in the middle of the road. I live in Arizona. Mechanic stated the ignition switch is failing. Warning sign pops up- “starter system faulty please shut down vehicle” - electronics die immediately.

I was driving my car when all of a sudden a message came up my dashboard saying “starter system faulty please service vehicle followed by ignition switch off safely stop vehicle “message . My screen , AC and everything turned black and had to merge to the curb and a car almost hit me. This has happened more than three times and it is not okay. There is currently a recall on the 2019 jettas with this specific problem but my VIN doesn’t fall in that even though it’s giving me the same exact problem. My safety is in danger and my car is showing exactly the same problem and message as the recall going on so it needs to be recalled so Volkswagen can fix the issue that is going on with my car.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at approximately 55 MPH, several unknown warning lights on the instrument cluster started blinking. The contact stated that the vehicle stalled. The contact stated that the brake pedal was difficult to depress, and the steering wheel was also difficult to turn. The contact stated that the Sheriff's Department towed the vehicle to an impound lot. The contact had researched online and related the failure to NHTSA Campaign Number: 23V604000 (Electrical System). The contact stated that the recall was associated with the VIN. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

The ignition switch failed. Although VW had a recall for 2019 and 2020 Jettas for just this reason, the car was not included in the recall. When driving, the car warns starter system faulty and to pull over as the car will shut off. This happened on two separate occasions but was not diagnosed when first taken to the dealership 6 months ago. This time it was diagnosed but not covered by VW. I cannot get any information on how many other 2019 Jettas that were not recalled have had this problem. Any data regarding this would be appreciated. Thank you.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle suddenly turned off. During the failure the message "Ignition Switch Failure" was displayed. The cause of the failure has not yet been determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V604000 (ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 90,000.

On 07-11-24 vehicle was started after sitting in parking lot. When driving vehicle in parking lot the vehicle engine suddenly shut off. Instrument cluster initially had "ignition switch off" then a second warning light showing "starter system faulty". The vehicle was restarted several times and the engine continued to shut off and display "starter system faulty". A short time later the vehicle was restarted and continued to run. At the time outside temperatures were in the high 90's with the indoor car temperature significantly higher as it was parked. A quick internet search revealed active Volkswagen recall #23V604000 (28H7) issued 08-29-23. Volkswagen was contacted on 07-12-24 and at the current time are not recognizing this vehicle as part of the recalled group. I was given case #06334060 for this call. The vehicle is experiencing the EXACT symptoms as stated in the recall notice. The vehicle is in the same year/model as the vehicles in the active recall. I believe that the current recall has not correctly identified all affected vehicles. This has a high potential of resulting in a dangerous situation as the vehicle shuts itself down with no warning.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When weather is warm and interior heats up car will shut off by itself and a message saying "Ignition switch off, safely stop the vehicle," followed by "Starter system faulty, please service vehicle" appears. Vehicle must cool down before it runs normally.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at approximately 35 MPH, the “Triangle with an Exclamation Mark” symbol was illuminated. The contact drove the vehicle back to the residence. The contact stated that while pulling into the driveway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that prior to the failure the vehicle was repaired under NHTSA Campaign Number: 23V604000 (Electrical System). The contact related the failure to the recall and the repair completed by a local dealer. The contact was not able to have the vehicle towed to the dealer because the vehicle was unable to be shifted into neutral(N). The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 68,000.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed.

See attached document for complaint

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Very similar to Recall #: 28H7 of VW. Was driving in hot temperature and dash displayed warning: "Starter system faulty. Please service vehicle" after a warning sound and message "Car Ignition Off. Please stop vehicle for safety." After this, all my electrical went out (from dash to blinkers to head lights to tail lights). However the car could still accelerate and brake.

This is the third occurrence of the vehicle engine shutting off without warning. Each time the instrument cluster displayed "Ignition switched off. Safety stop the vehicle" and "starter system faulty" warnings. After the first occurrence (see detailed report submitted on 07-12-24, NHTSA ID # 11601511) the vehicle was taken to a VW dealership on 07-12-24 in Albuquerque, NM. A detailed account of the problem was explained to the dealership and how all the symptoms matched the documentation on active Volkswagen recall #23V604000 (28H7). The dealership immediately said that even though the vehicle was the same year it was not part of the recall, and it would not restart if this was indeed the problem. We completely disagreed on this account as the problem as stated in the Volkswagen recall was related to a polyfuse which by design opens when heated and closes when it cools down. The dealership diagnosed the issue as electrical and replaced the battery ($400) and declared the problem fixed. On 07-30-24 and 07-31-24 vehicle experience same issue as occurred on 07-11-24. Each time the vehicle was parked in +100 F ambient conditions. Vehicle initially starts and when leaving parking lot, the engine suddenly shuts down. Instrument cluster displays same warnings "ignition switch off" and "starter system faulty". Attempts restart the vehicle are unsuccessful, but it appears after the interior of the vehicle has cooled sufficiently it finally restarts and continues to run. Please look into this issue. I see two recently reported issues occurring on 2019 Jetta's that the VIN is not included in the recall. It is not a coincidence when all the symptoms EXACTLY match those in the active Volkswagen recall. Volkswagen should not wait for a body count before action is taken, it is a known problem that is occurring outside of the initially identified recall. Once again this has the potential to result in a dangerous crash if the vehicle should shut itself off without warning.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed. The contact stated that the failure recurred intermittently. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "Please Check Starter System" was displayed. Additionally, the engine overheated, and the instrument cluster gauges were inoperable. The contact stated that the failure had been recurring. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 43,776.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 25 MPH, the vehicle made an abnormal beeping sound. The message "Faulty Ignition Starter" was displayed, and the vehicle shut off. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts and continued driving; however, the failure recurred while driving. The contact stated that the failure had recurred several times while driving. The vehicle was towed to the dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V604000 (Electrical System); however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 83,000.

The incident occurred twice the first time the car stopped in the intersection and a notice came up with ignition failure; start vehicle engine: have vehicle serviced. All the electrical systems shut down except for the radio. No lights, monitor, turn signals, everything shut off except the engine kept running. I changed all the spark plugs but that did not solve the problem. When it gets really hot here in Vegas the cars ignition just fails. They have recalled 47,000 of these 2019 Jetta's for this problem but not mine. They want me to dish out money for something that is obviously their problem.

Starter system faulty message. Car shuts off when it gets warm. Shut down while driving on interstate.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 35 – 45 MPH, the instrument cluster went blank, and the “Safety System Failure - Stop Vehicle” message was displayed. The contact stated that the A/C, radio, and hazard lights became inoperable. The contact pulled over and stopped the vehicle. After five minutes, the vehicle was restarted. The vehicle was taken to the local dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V604000 (Electrical System). The manufacturer was informed about the failure. The failure mileage was approximately 72,413.

The ignition switch failed while vehicle was in motion. Engine stalled and the electrical system shut off. There is currently a NHTSA recall on this vehicle (NHTSA recall 23V604, 2019 Jetta manufactured between Sept. 3, 2018, and Dec. 21, 2019) however Volkswagen says our VIN number is not included in their recall (VW recall number 28H7)