2018 Chrysler Pacifica Steering
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
The contact owns a 2018 Chrysler Pacific. The contact stated that while driving at various speeds and making slight turns in either direction, the steering wheel became sticky while attempting to return the steering wheel to center. The vehicle was taken to the local dealer, who replaced the steering rack, but approximately two years late,r the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Power Steering seems to have outages.
Report is related to the probe into a sticking sensation on gradual turns. Particularly when at the 1 and 11 o clock position.
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at various speeds and turning, the steering wheel was sticky and failed to return to center automatically. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Action Number: PE25009 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.
The contact’s employer owns a 2018 Chrysler Pacifica. The contact stated that while driving on several occasions at undisclosed speeds and making a turn, the steering wheel became stiff and required extra effort to return the steering wheel to the center. There were no warning lights or messages available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 204,000.
Steering feels like it sticks when going around curves. Has been happening since we bought the van
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving approximately 40-75 MPH, the steering wheel partially locked up. The contact used extra force to correct the failure. The failure had occurred while the steering was turned at a certain angle. The steering wheel was sticking while turning at the 10 o’clock or 2 o’clock positions. There were no warning lights illuminated. The contact located an article regarding NHTSA Action Number: PE25009 (Steering). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 55,000.
The power steering stops working intermittently while driving. Today we were going about 40mph and the steering wheel locked up for about 2 minutes. We were driving straight forward . When we came to the stop light we turned the engine off and restarted the engine. We could have a major accident. It has been doing this for about 3 weeks. We are not going to drive it until it fixed.
Going around curves the vehicles steering seems to lock in the turn and then jerks out of the turns. The dealership says there's nothing wrong. . It's dangerous and scarey and this is a minivan the steering should not lock or get stuck going around curves off offramp anywhere between 30- 55 mph. It's scarey . The car turns out of the lane on several occasions at first that's how I thought the car operated and now I discovered I'm wrong as it is getting worse . I cant get the car dealership to fix it!
At slow speeds while turning, the steering column shudders and vibrates. At higher speeds the steering seems to get tight and needs to be forced back in to the correct direction. This has been occurring for approximately 6 months. My car is out of warranty. It could become a dangerous situation.
Electronic power steering failure at around 40k miles driven. Was able to replace completely understand warranty.
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 25 MPH, the steering wheel seized and was unable to be turned. The contact turned off and restarted the vehicle; however, the steering failure message was displayed, and the power steering function was not available. The vehicle was not taken to an independent mechanic or the dealer to be diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 74,780.
Having trouble with steering. At times steering wheel makes noises and locks up while turning. I was told a recall was already done and that I need a new computer that will cost 5k for part and install. I just had issues with panel lights going on and off and had to replace secondary battery due to stop/start button which Ive had trouble with consistently. I think this issue with computer may be due to recall issue and I believe this issue should be fixed and paid for thru recall process. It is an ongoing issue with pacifica 2018 with start/stop and push button starts. I have taken it to 2 dealers. They said recall done. So I need new part
Steering system becomes stuck. You have to give a hard jerk to the steering wheel to free the steering. Happen on an irregular basis but does occur. This can cause an over steering issue. Vehicle is currently at a dealership to be inspected for possible cause. There were no warning lights or messages
The steering wheel seems to "lock" or become stiff when traveling over 50 miles an hour. It does not happen all the time, but causes over correction which is scary at higher speeds
When driving at 60-70 mph steering wheel feels like it is sticking. It won't return back to center. It is a very uncomfortable feeling, like the steering wheel is going to get stuck turning. I see that there has been another complaint filed. - NHTSA ID # 11578790
When traveling 65 - 75 mph, steering wheel sticks/gets stuck when making right turn. Steering does not auto-correct itself like it should. After researching issue, it’s related to an issue with the power steering rack and pinion. It needs to be replaced. The part itself is over $2,000.
Driving along and the power steering stops and you can’t turn then it releases and then a little bit later it’ll do it again so the power steering comes back-and-forth but I feel it’s a hazard
Occasional loss of power steering and or locking up of the steering wheel resulting in excessive force to overcome the locked or "catched" position. Dealer has inspected and says that the electric steering gear is faulty.
I purchased this vehicle used in 2022. A few months after purchase, I began to notice that while I was going through a sweeping curve in the road and traveling faster than approximately 30 MPH, the steering wheel would stick at approximately 1 o'clock or 11 o'clock depending on which way I was turning while attempting to straighten the wheel back out after completing the turn. To get the steering wheel to return to center, it takes forcible action. If not careful, this forcible action can cause you to overcorrect from the turn. This becomes quite dangerous especially on narrow one lane roads. This problem has been discussed with multiple service centers, but has not been able to be diagnosed. No warning lamps are present in the vehicle and all other systems seem to be working fine.
When making slow but sharp turns (ex: turning into a parking spot) the vehicle shudders.
Several near-accidents yesterday and today. Steering wheel randomly locks up when driving. This is an extremely dangerous situation for my wife and 4 children riding in the van. You have to physically force the steering wheel back over, which can easily result in over correction which could also cause a crash. No warning lights on at the time, and has happened 4 times yesterday and once today already. How is this not a recall?!
Steering control loss due to the lower right control arm knuckle pinch bolt failure causing the lower control arm to separate from the steering knuckle. This problem had been identified by Chrysler and repaired in May of 2018 under Recall V15, but has occurred again. Due to the inability to having any directional control of the vehicle could have resulted in a serious accident had I been operating the vehicle at a higher rate of speed or in a more populated traffic area. The vehicle was towed to a Chrysler dealership and has been repaired. I also contacted Chrysler directly to report the problem but I don't feel they take the matter as serious. There were no vehicle warning lamps or message except at the time of failure. As I lost control of the vehicle a brief message appeared saying "Electronic Steering Component Failure"
CAR STEERING, GET STUCK VERY OFTEN, AND THEN CONTINUES TO WORK PROPERLY.
On multiple occasions over the last 2 weeks the steering will lock up while driving. This is happening at different speeds and different locations. The steering wheel locks up and takes a few seconds to free up. This vehicle is unsafe for my family, because at any given time the steering could cause us to crash. Their is no warning lights or anything that come on.
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Quick Summary
The 2018 Chrysler Pacifica has 69 Steering complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.