2009 Ford Escape Steering

Yesterday, [XXX], the power steering first temporarily went out on a curve and came back on and I was able to continue driving with power steering. After I stopped the vehicle for roughly 1.5 hours (planned stop), it no longer worked. I was a short distance from home and returned home and parked the vehicle. I was not going a high rate of speed when the temporary loss occurred; however, there is a great accident risk for this issue, especially in a heavy traffic and/or higher speed area. I started it twice today to see if it worked and it is not working. The system message says “power steering assist fault” on the dash. This was displaying yesterday and is also today. My vehicle was manufactured in Kansas City, MO and I am requesting the VIN be reviewed and included as part of the recall, 14S05A. Please assist as soon as possible so this can be resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was on the freeway and I was going 70 mph was starting to go around a small curve when I realized I had no power steering so I slowed down and took the first exit I came to, when I looked up online it said it was a modular or sensor in the steering column, it's one thing to know you don't have power steering but to go out like it did could have been a very dangerous situation I was very lucky there wasn't a lot of traffic, of course it scared me really bad, I'm a almost [XXX] that doesn't have a lot of strength so driving home was really hard on me INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's spouse owns a 2009 Ford Escape. The contact stated that while his spouse was driving on several occasions at various speeds, the power steering assist became inoperable, and the steering failed to operate as needed. The contact stated that on several occasions, the power steering fault message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact believed that the failure was associated with NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 150,000.

The contact owns a 2009 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2009 Ford Escape. The contact stated that upon his wife starting the vehicle, the "Power Steering Assist Fault" message was displayed on the instrument panel and the steering wheel failed to operate as needed. The contact was called to the scene of the failure and inspected the vehicle. The contact discovered that there was no mechanical failure with the vehicle. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with a defective steering column. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering). The contact notified the manufacturer of the failure and was informed that the VIN was not included in the recall. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 77,000.

Complete power steering assist loss with no warning. should have been fixed by dealer before we purchased the vehicle used with less the 4,000 miles on it. reference recall 14S05. While driving at 45 mph to turn onto the highway experienced complete power steering assist loss.

This year and model is under a Ford Motor company recall number 14S05 which is the steering torque sensor. this device when failing will cause the power steering to go out and make it almost impossible to steer. Which obviously can cause a major accident. I have called Ford Motor company as well as the local dealerships and they both stated that this is a specific VIN number eligibility recall. The issue is whether or not my 2009 Ford escape made the list is irrelevant because that is exactly what the vehicle is doing and should be serviced at Ford motor company's expense. Please advise how I can get this resolved.

The contact owns a 2009 Ford Escape. The contact stated that while attempting to reverse in a parking lot, the vehicle lost power steering inadvertently. There was no warning light illuminated. The contact turned off and restarted the vehicle. The contact then wiggled the steering wheel back and forth, and the steering wheel responded as needed. The contact stated that she drove to an independent mechanic; however, the mechanic’s shop was closed. The contact then drove to the residence. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The dealer referred the contact to the manufacturer for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 144,979.

When my daughter was driving, she experienced complete loss of steering assist when trying to make a turn. It is still happened with no warnings at all. reference recall # 14S05 we purchased this vehicle used with only 3,322 miles on it just a few years ago and thought that it had No recall issues, but after further research it looks like the vehicle was taken to Apple Ford around 04/12/21 or 04/27/21. Looks like they cleared the recall from records, but did not address the issue. it only had about 3,322 miles on it when it was reviewed in year 2021. After the complete loss of steering assist. I took the vehicle to Lexington Park Ford on 02/09/2024, they told me it had no recalls, after further research they told me the recall was closed back on 04/2021, they wanted to charge us to fix the same thing that the recall is for and it was never properly address. we did not have it fixed, the steering assist fails at random times and makes this vehicle very unsafe to drive.

Back in 2018 I had another incident which was when I was driving down the highway and had to make a turn I had no power steering and almost hit a police car. My car should be included with a recall I read about. That repair cost me $700. Since 2023 when I start my car I won't have any power steering. The Ford dealership is telling me it is another censor and will cost me $2,500. This is a dangerous thing.

no powersteering went out while driving they reprogramed steering module nowit went out totally its bs on fords part

The steering went out on my daughters car. When calling the dealership to find out about a possible recall as I see it's a known issue, we were told there is no recall for this car. (...same car, same year has recalled many of these for this issue, why not this one?) When taking to a mechanic were quoted that a new steering column was needed, although it would have to be a salvaged part which is not safe to put another defective refurbished steering assembly especially at the quoted cost of 3k.

What component or system failed or malfunctioned, and is it available for inspection upon request? Steering and yes auto is available for inspection sitting in my driveway unable to drive. How was your safety or the safety of others put at risk? My family including two small infants were driving normally as usual and the steering wheel locked up without any advance notification, which caused us all to lose our lives because a semi-truck was barreling down on us and stopped in the nick of time. • Has the problem been reproduced or confirmed by a dealer or independent service center? Below is the recall link given to me for my 2009 Escape. [XXX] • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, see the attached printout from Firestone a reputable Automotive Center • Were there any warning lamps, messages, or other symptoms of the problem before the failure, and when did they first appear? No, this completely caught me off guard. I spent USD 100+ to have a diagnostic done. I have two case file numbers to prove I reached out to Ford Customer Service before being denied and now having to log an official complaint. First One – [XXX] Second One – [XXX] Contact # 800.392.3673 These two case file numbers should prove I’ve followed the right procedures to get this very serious life-threatening mechanical issue resolved. As of this formal complaint, Ford Motor refuses to acknowledge their fault and offer me any financial assistance. I’m a retired senior citizen on a fixed income and cannot come up with well over $2000 to make this repair. I need my vehicle for very important doctor appointments with my cardiologist. Regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Independent mechanic diagnosed The steering torque sensor failed. I was stopped at a stop light when the steering wheel started shaking back and forth, the wrench light illuminated and I discovered I had no power steering after driving a little ways with my grandchildren in the vehicle. I was miles from home and had to have the car towed to the mechanic as I could not steer very well and I did not want to crash. The mechanic contacted the dealer and the soonest they can even look at is 1 months from now. I contacted Ford motor as I see there is a recall on the torque sensor, I was told it doesn't include my 09 Ford Escape. Mechanic has had the vehicle for 8 days. I had to get a rental car. I do not have the invoice for repairs yet.

Lose of power steering falt notice

The car started moving the steering wheel back and forth on its own and then completely lost power steering.

I was driving in a busy intersection when my steering wheel just would not turn, it just locked. I've gotten 2 parts fixed on my steering wheel and it keeps locking. Extremely unsafe.

My vehicles steering wheel is having problems turning. Its stuck and if I drive it it will definitely cause a crash bc it wont turn. Its very tight and hardly moves.

The contact owns a 2009 Ford Escape. The contact stated while driving at an undisclosed speed, the "Power Steering Assist Fault," message was displayed and the contact became aware that the electric power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 198,000.

The contact owns a 2009 Ford Escape. The contact stated while driving approximately 25 MPH and attempting to make a left turn, the power steering failed to operate as needed. The contact stated that extra effort was needed to turn the steering wheel. The contact stated that the power steering assist and tire pressure warning lights were illuminated. The contact stated that the failure was intermittent, but over time became a recurring failure. The contact stated that after turning off and restarting the vehicle, the power steering functionality returned; however, the process worked infrequently. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 16,000.

Loss of power steering. Ford recall 14S05, not showing for this vehicle. Worked from one minute next minute complete loss of power steering

The contact owns a 2009 Ford Escape. The contact stated that on several occasions, while driving at various speeds, the steering wheel failed to respond as intended. The vehicle was taken to a dealer where it was diagnosed that an unknown part needed to be replaced due to the power steering failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

The contact owns a 2009 Ford Escape. The contact stated while driving 35 MPH, he became aware that the electric power steering was not functioning as designed. After restarting the vehicle, the power steering returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the electric power steering assist module needed to be reset. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 115,000.

While driving, the power steering kicked off and made it extremely difficult to turn, which was very dangerous. This has happened intermittently 6-9 times over the past several days, it appears the fault is getting worse and happening more frequently.

The contact owns a 2009 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced intermittent power steering failure. There was no warning light illuminated. The contact stated that excessive force was required to steer the vehicle during the failure. The contact called a dealer and was informed that the VIN was not covered under NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 140,000.