119 complaints reported

2002 Ford Explorer Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
119
Crashes
53
Fires
3
Injuries
42

Complaint Timeline

Chronological view of owner reports

Jun 2012 Crash Injury

TL* THE CONTACT OWNS 2002 FORD EXPLORER. THE CONTACT WAS ATTEMPTING TO PARK AND HAPHAZARDLY DEPRESSED THE ACCELERATOR PEDAL AS OPPOSED TO THE BRAKE PEDAL. THE VEHICLE ACCELERATED RAPIDLY, CAUSING THE CONTACT TO CRASH INTO A BUILDING. THE AIR BAGS DID NOT DEPLOY AND THE CONTACT SUSTAINED INJURIES AS A RESULT. A POLICE REPORT WAS NOT AVAILABLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT INSPECTED FOR THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 56,705.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jun 2012
Mar 2012

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 25 MPH, THE PASSENGER ATTEMPTED TO SECURE THEIR SEATBELT WHEN THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED ERRONEOUSLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS TOLD THAT THE AIR BAGS WERE NO LONGER COVERED UNDER WARRANTY AND PROVIDED NO ASSISTANCE.THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 00V179000(AIR BAGS:SIDE WINDOW) BUT WAS ADVISED BY THE MANUFACTURER THAT THE RECALL WAS IRRELEVANT TO THE 2002 MODEL YEAR EXPLORER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 144,000.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Mar 2012
Jan 2012

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STARTED THE IGNITION AND THE AIR BAG WARNING INDICATOR CONTINUOUSLY ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jan 2012
Jan 2012 Crash Injury

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, HE INADVERTENTLY STEPPED ON THE ACCELERATOR PEDAL AND CRASHED INTO A POLE. THE CONTACT SUFFERED A BRUISED CHEST, RIBS ARMPIT AND WRISTS. HE ALSO SUSTAINED INJURIES TO THE KNEE AND NECK. THE VEHICLE WAS DESTROYED. ALL OF THE AIR BAGS IN THE VEHICLE FAILED TO DEPLOY. THE FAILURE AND CURRENT MILEAGE WAS 250,100.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: May 2012
Dec 2011

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE DEALER MADE FOUR ATTEMPTS TO DUPLICATE THE FAILURE BY REPLACING THE DRIVER AND PASSENGER SIDE SEAT BELT PRETENSIONERS HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 165,000 AND THE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE. UPDATED 01/10/12*LJ

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jan 2011
Nov 2011 Crash Injury

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT AFTER LOOSING CONTROL OF THE VEHICLE AND CRASHING INTO A POLE, NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED MINOR CONTUSIONS. THE PASSENGER SUFFERED A BROKEN ARM. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 135,000.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Sep 2011
Jul 2010

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 25 MPH, THE AIR BAG INDICATOR LIGHT ILLUMINATED. THE CONTACT HAD THE PRETENSION SET AND CLOCK SPRING REPLACED SEVEN TIMES BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS APPROXIMATELY 172,000.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Mar 2002
Jul 2010

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT CALLED A LOCAL DEALERSHIP AND WAS ADVISED TO TAKE THE VEHICLE IN FOR A DIAGNOSTIC TEST AT HIS EXPENSE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 121,000.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: May 2010
Feb 2010

I HAVE A 2002 FORD EXPLORER. FOR THE LAST 2 YEARS THE AIR BAG LIGHT IS COMING ON AND OFF. FINALLY I TOOK IT FOR INSPECTION AND IT DIDN'T PASS BECAUSE THE LIGHT WAS ON AND IS A SAFETY ISSUE CONCERN. I CONTACTED FORD MOTOR COMPANY AND BECAUSE THERE IS NO A RECALL THEY WOULD NOT FIX THE PROBLEM, DESPIDE OF ALL HUNDREDS OF COMPLAINTS ABOUT THE SAME ISSUE. PROBABLY WAITING TILL SOMEONE DIE...TOYOTA IS THE BEST EXAMPLE OF IGNORING PROBLEMS LIKE THIS...

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Oct 2008
Dec 2009 Crash

2002 FORD EXPLORER AIR BAG DID NOT DEPLOY IN CRASH. DRIVER STATED THAT A WHITE SMOKE/POWDER OCCURRED BUT THE AIR BAG DID NOT DEPLOY DURING THE ACCIDENT. THE AIR BAG WARNING LIGHT IS CURRENTLY LIGHT ON THE DASHBOARD. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Aug 2009
Dec 2009

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING LESS THAN 35 MPH, BOTH THE DRIVER'S AND PASSENGER SIDE WINDOW AIR BAGS DEPLOYED WITHOUT WARNING. THE VEHICLE BECAME ENGULFED WITH CHEMICALS AND MADE A VERY LOUD SOUND THAT SHOCKED THE DRIVER. THERE WERE NO INJURIES. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE DEPLOYMENT. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS REQUESTED THAT THE COMPUTER BE REMOVED FROM THE VEHICLE. FORD COULD NOT OFFER A SOLUTION NOR GUARANTEE THAT THE FAILURE WOULD NOT RECUR. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 120,000.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jun 2009
Nov 2009 Crash

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 15 MPH SHE LOST VEHICLE CONTROL, AND THEN THE VEHICLE ROLLED OVER. THE AIRBAGS DID NOT DEPLOY. THE MANUFACTURER WAS NOTIFIED AND SHE WAS ADVISED THAT THE NON-DEPLOYMENT OF THE AIR BAGS WERE NORMAL. THE CURRENT AND FAILURE MILEAGES WERE 174,000.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Nov 2009
Nov 2009 Crash Injury

MY SUV HIT A CONCRETE WALL ON THE I-94 EASTBOUND FREEWAY, THE IMPACT TORN MY FRONT END A PART. A HIGHWAY PATROLMEN SAID THAT THE IMPACT SHOULD HAVE DEPLOYED BOTH MY FRONT AIRBAGS, BUT IT DIDN'T, NOW I AM CONCERNED. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Nov 2009
Sep 2009

AIR BAG DEPLOYED WHILE VEHICLE WAS PARKED, NO IMPACT. KEY WAS TURNED ON TO LISTEN TO RADIO WHILE DRIVER WAS CLEANING THE CARGO AREA. VEHICLE HAD BEEN IN TO LOCAL FORD DEALERSHIP TWICE BEFORE WITH AIR BAG LIGHT AND STEERING COLUMN SPRING TO BE REPLACED. VEHICLE IS NO LONGER UNDER WARRANTY, FORD IS NOT WANTING TO PAY FOR REPAIRS EVEN THOUGH' IT WAS UNDER WARRANTY WHEN THE FIRST AIR BAG LIGHT ISSUE CAME ABOUT. WE ARE NOW WITHOUT THE VEHICLE FOR 4 MONTHS, IT IS NOT REPAIRED AND FORD WANTS TO REPLACE ALL THE AIR BAG COMPONENTS BECAUSE THEY DO NOT KNOW WHAT HAPPENED OR CAUSED THE AIR BAG TO DEPLOY. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jun 2009
Sep 2009 Crash Injury

2002 FORD EXPLORER XLS WAS INVOLVED IN A FRONT END ACCIDENT AT ABOUT 80MPH AND THE AIRBAGS DID NOT DEPLOY. AS A RESULT THE FRONT SEAT PASSENGER HIT HER HEAD AGAINST THE DASH BROKE HER JAW AND RUPTURED THREE VESSELS IN HER BRAIN WHICH LEAD TO HER HAVING A STROKE AND LOST USE OF THE RIGHT SIDE OF HER BODY. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Dec 2008
Sep 2009

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATES INTERMITTENTLY. HE HAS TAKEN THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS AND THEY HAVE REPLACED SEVERAL COMPONENTS; HOWEVER, THE FAILURE STILL PERSISTS. THE DEALERS WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE AND PROVIDE A REMEDY. THERE WERE NO RECALLS AVAILABLE. THE FAILURE MILEAGE WAS 89,000.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jul 2009
May 2009

AIR BAG LIGHT. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Dec 2008
Apr 2009

MY AIR BAG LIGHT GOES ON AND OFF ALOT. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Feb 2009
Mar 2009

ISSUE IS WITH THE AIRBAG WARNING LAMP COMING ON AND DISABLING THE AIRBAG SYSTEM IN A 2002 FORD EXPLORER. PER THE ERROR CODE LFC 34 THE ISSUE IS THE PASSENGER SIDE SEAT PRETENSIONER, THOUGH THIS ALSO HAPPENS WITH THE DRIVER SIDE. THERE IS CURRENTLY A TSB OUT ARTICLE NO 03-11-3. FOR MY VEHICLE THE REPLACEMENT PART# IS 1L2Z-78610E22-AAC. THIS FAILURE IS CURRENT EVERYTHING THE VEHICLE IS TURNED ON. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jun 2009
Oct 2008

2002 FORD EXPLORER, 125K MILES. AIRBAG WARNING LIGHT STAYS ON. MECHANICS DIAGNOSED AS A BAD PRE-SEATBELT TENSIONER CONTACT, MECHANIC SAID THAT MOVING DRIVERS SEAT BACK AND FORTH DEGRADES THE CONTACT AND WOULD NOT ALLOW THE AIR BAG TO FUNCTION IN A CRASH. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Oct 2008
Oct 2008

2002 FORD EXPLORER AIRBAG LIGHT HAS BEEN ON. I TOOK IT TO THE DEALER AND THEY SAID IT NEEDS A PRETENSIONER REPAIR KIT INSTALLED FOR $650. I DECLINED SERVICE. I LOOKED ON THE INTERNET AND THEIR ARE LOTS OF COMPLAINTS; IN JULY 2001, FORD ISSUED A SPECIAL SERVICE MESSAGE ANNOUNCING THAT SOME AIR BAG CLOCKSPRING DEVICES MAY PRODUCE NOISE WHEN THE STEERING WHEEL IS TURNED FULL LEFT OR RIGHT. FORD WAS AWARE THAT SOME CLOCKSPRINGS MAY HAVE BEEN IMPROPERLY INSTALLED. THE IMPROPER INSTALLATION MAY ALSO CAUSE AN OPEN CIRCUIT AND THE AIR BAG WARNING LIGHT TO ILLUMINATE. STARTING WITH VEHICLES PRODUCED IN SEPTEMBER 2001, FORD ADDING LENGTH TO THE CLOCKSPRING WIRE TO REDUCE THE LIKELIHOOD OF DAMAGE FROM IMPROPER INSTALLATION. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jan 2007
Oct 2008

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 20 MPH, THE SIDE AIR BAGS SUDDENLY DEPLOYED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. THE CONTACT FEELS THAT THE FORD MANUFACTURER SHOULD REPLACE THE AIR BAGS FOR FREE DUE TO THE FAILURE BEING TECHNICAL IN NATURE. THE CURRENT MILEAGE WAS 80,544 AND FAILURE MILEAGE WAS 80,400.

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Apr 2008
Jul 2008 Crash Injury

MY DAUGHTER WAS IN A COLLISION IN 2003 IN MY 2002 FORD EXPLORER. I HAD IT ONLY A COUPLE OF WEEKS. THE AIRBAG DIDN'T DEPLOY, AND NOW THAT IT IS 5 YEARS LATER,THE AIR BAG LIGHT STAYS ON,BUT I HAVE NOT BEEN IN A CRASH. I TOOK IT TO THE LOCAL DEALERSHIP IN HOUSTON, BUT THEY WERE OF NO HELP! *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Aug 2003
Apr 2008 Crash Injury

WE GOT IN TO A HEAD ON COLLISION AND THE AIRBAG DID NOT DEPLOY AND WE HIT AT ABOUT 45 M.P.H. ON IMPACT AND NOTHING DEPLOY SOON AFTER THE CRASH THE AIRBAG LIGHT FLASHED FOR SEVERAL DAYS TILL WE GOT THE REPAIR AND THEY JUST RESET THE COMPUTER IN THE TRUCK AND NOW THE AIRBAG LIGHT IS FLASHING ONLY A WEEK AFTER THEY RESET IT AND THE FORD COMPANY HERE HAS NO REASONING OR ANSWER TO WHY THIS HAPPENED AND THEY REFUSE TO HELP US ON THIS SITUATION SO WE HAVE TO TURN TO YOU AND GET THIS PROBLEM RESOLVED QUICKLY BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED. *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Mar 2008
Mar 2008

FRONT PASSENGER AIR BAG LIGHT WENT ON WHEN MY SON SAT IN THE SEAT. TOOK CAR TO DEALER TO SEE IF THERE WAS A PROBLEM. THEY SAID SOMETHING WAS FAULTY. EXTENDED WARRANTY WON'T COVER IT. ISN'T THIS REQUIRED BY LAW IF IT IS A DEFECT THAT THE DEALER FIX IT AT NO CHARGE? *TR

Type: Vehicle, Vehicle: 2002 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Oct 2008

Trend Over Time

Complaints by year

Quick Summary

The 2002 Ford Explorer has 119 Air Bags complaints on file. 53 crashes have been reported. Review the timeline above for detailed owner experiences.