2011 Ford Explorer Steering

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel became firm and difficult to maneuver. The power steering assist warning light was illuminated. The vehicle was at the dealer where it was diagnosed and determined that the power steering module had failed and needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously repaired under NHTSA Campaign Number: 14V286000 (Steering) and was not currently included in a recall. The failure mileage was approximately 113,000.

The power steering assist went out while driving and Ford has a recall for it but when I took it to the dealership (Seth wadley ford) said it’s not that part and I don’t believe them

The Power Steering Assist Fault warning light comes on and I lose power steering. I must turn the car off to get it turned back on. I’m worried about the safety

Was driving on interstate and steering just went out and couldn’t turn

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel became firm and difficult to maneuver. Several unknown warning lights were illuminated. The dealer was not notified of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 200,000.

While operating vehicle on an interstate all power steering, advancetrac, abs, and traction controls shut down. I lost all power steering. Electronic power steering system. There is an open recall on this issue but for claims my vehicle vin is not included in said recall. I was able to get vehicle back home safely but the 2011 ford explorer is my wife's/kids transportation thankfully I was behind the wheel when it shut down but if it had been my wife it would have ended differently. Vehicle only has 118,000 miles.

The contact owns a 2011 Ford Explorer. The contact stated upon starting the vehicle, the power steering assist fault message was displayed. The vehicle was taken to an independent mechanic on two separate occasions where the steering module and steering column were replaced; however, the failure persisted. The manufacturer had been notified of the failure and was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The failure mileage was 97,859.

I have lost all electrical power steering assist and it has become unsafe to drive. I need it fixed asap

The power steering light came on and we lost our power steering afterwards.

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 10 MPH in a parking lot, the power steering failed. The contact stated that she stopped the vehicle, shifted to park(P), turned off and restarted the vehicle and the power steering resumed normal functionality. The contact stated the power steering fault warning light was illuminated. The contact stated that the failure was intermittent at first; however, the power steering failure had become more constant. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the power steering rack assembly needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 129,000.

In a 2011 Ford Explorer the power steering failed in the driveway. it was extremely hard to turn without this function. It was taken to a Ford dealer who has confirmed that is the problem. The vehicle has 166,000 miles on it. This failure has been known for this car for quite some time. The failure rate is high and creates a serious safety issue because you cannot steer the car unless You are very strong. smaller people will be unable to turn the vehicle. The only option is to do a major repair to replace the unit. The dealer offered no help to not under any type of warranty; the cost quoted was $3,200.

The contact owns a 2011 Ford Explorer. The contact stated while driving 65 MPH, the power steering failed to operate as needed with the power steering and traction control warning lights illuminated. The contact called the dealer and was informed that the VIN was not under recall. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The failure mileage was approximately 200,000.

On my 2011 Ford Explorer, the power steering went out while driving. The wheel suddenly tightened and I was unable to turn the wheel. Also, the Terrain Management Fault light and Service AdvanTrac light ignites right before the wheel stiffens. The wheel would stiffen or loosen while driving and causing the wheel to jerk and the car to potentially glide into another lane. After turning off the vehicle and letting it sit for a while the steering wheel may loosen temporarily. I took the vehicle to Ford after visiting their website and seeing there was a customer satisfaction program regarding the EPAS Power Steering. The Ford dealership informed me that the program expired in February of 2021 and I would need to pay over $3000 to have the issue fixed.

I can’t control my vehicle, the steering wheel sometimes work sometimes lock that I can’t turn to right or left. Called Ford with recall recall 14 e-001 13S14. Called the dealer and now it is an extended warranty, they ask for mileage and they don’t want to update the system or replace it. I’m the second owner when they send the letter, previous owner didn’t take the ca to the dealer to fix it. I had the issue before but now is worse I don’t want to have an accident with this failure on the system since sometimes work and other not

Light came on saying power steering assist fault

March 2020, first time the Power Steering Fault message appeared on the Instrument Message Area. I have immediatly contacted Ford in Germany. They said there is no recall for my car regarding steering items. November 2020 onwards until April 2023 the message Power Steering Faul appeared every 3-6 months. Again. November 2020 I have contacted Ford without success; the answer was the same: No recall for your car. Until April 2023 after turning off the car and waiting for 1-2 minute and turning on the message disappered and the steering mode was again reverted to normal and the steering effort was as expected. But in April 2023, after parking the car the power steering message appeared again and it was not possible to get rid of them. I have again contacted Ford in April 2023, immediatly after the occurance, and the answer was still the same: No recall and they can do nothing for me because it is just an assumption form my side. The steering effort was such high that it was not possible to really turn the steering wheel. I called the ADAC to bring the car to the Ford Service close to my home. They have change d the complete steering gear and they said I must pay for it because of no recall. I'm located in Germany and not in the USA.

The power steering assist of the vehicle went out while driving and warning lights came on unexpectedly. Vehicle was difficult to steer but was pulled over safely and shut off. Started engine again and issue was no longer present. Drove to mechanic who pulled the codes. Showed "Loss of Motor Position Sensor" error code among others. After research, found that this was part of Recall 14V286000 of which we had the software update prescribed by Ford. Contacted the Ford dealership who said we were just outside the mileage where Ford extended coverage for this issue to 150,000 miles. Called Ford Customer Service and they also said that this was a one time recall and no further action was available. For this issue, we had the prescribed software upgrade but it was ineffective for the issue and the issue still occurred. Now I have to have the expensive part repair of which they would have covered the repair under recall.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning as needed, and the power steering assist fault message was displayed. After restarting the vehicle, the vehicle returned to normal functionality however, the failure became an intermittent occurrence. The electronic power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 114,000.

The contact owns a 2011 Ford Explorer. The contact stated upon starting the vehicle, the steering wheel seized. The messages "Power Steering Assist Fault" and "Service Advance Trac" were displayed. The contact stated that she turned off and restarted the vehicle, and the steering wheel operated as needed. The contact drove to the residence. The contact stated that the failure recurred while starting the vehicle. The contact stated that she turned off and restarted the vehicle; however, the failure persisted. The dealer was notified of the failure and informed the contact that she would be charged a fee for the repair. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 101,000.

The contact owns a 2011 Ford Explorer. The contact stated while reversing, an alarm sounded, and the vehicle lost power steering functionality. The message "Power Steering Default" was displayed. The contact turned off and restarted the vehicle, and the steering wheel responded as needed. The contact stated that the failure had been recurring while driving. The contact stated that the failure recurred several times while her husband was driving on one occasion. An unknown dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall. The failure mileage was approximately 100,000.

I am getting intermittent warning lights pertaining to the steering assist on this vehicle. It was a prior safety recall in which ford merely reprogrammed the unit in an effort to correct the problem. According to my local dealership, it did not correct the problem and the safety concern is still relevant. The dealership asked ford corporate for permission to make the repair and they were denied. Ford says the repair was made and they will not do anything further. The ford website also states all safety recalls never expire, but apparently that is not the case. Ford appears to be making a mockery of the recall program by closing recalls without permanently correcting the problem and will not reopen this safety recall. Internet discussions on this topic reveal I am not the only one with this problem.

The electrinic power steering has failed. It just stopped working after starting the car one day. This is a repair that the dealer fixed 15 months ago, with a new part. A new electronic power steering Rack and Pinon should not last only 15 months. I have called the dealer and they say that warranty for that job is 12 months. They suggested contacting ford's customer service. Ford customer service says that there are no warranties on Recall repairs. This just does not sound right. I mentioned that if a repair that is suppose to fix a safety Hazzard does not work, and the safety Hazzard returns they are still liable for the repairs and or the consequences.

I was closed to my home when my car power steering locked.

The contact owns a 2011 Ford Explorer. The contact stated upon starting the vehicle, she noticed that the vehicle had lost power steering functionality. There was no warning light illuminated. The contact then became aware that the power steering was electric and not dependent on power steering fluid. The contact waited until the power steering operation returned as needed; however, the failure reoccurred on several occasions. Additionally, the contact stated that the failure occurred while driving on the highway. The contact stated while veering to the side of the road, the power steering operated as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering rack needed to be replaced. The vehicle was then taken to the dealer, where the Power Steering Control Module (PSCM) software was reprogramed under Ford Campaign Number: 15N01; however, the failure persisted. The dealer informed the contact that the power steering rack could not be replaced again under the campaign number because the warranty had expired. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 120,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an unknown speed and making a turn, the steering wheel became firm with the power steering wheel warning light illuminated. The contact pulled over and turned off and restarted the vehicle however, the failure continued. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 170,000.