2012 Ford Explorer Steering

I WAS DRIVING THE VEHICLE DOWN THE HIGHWAY WHEN THE STEERING WENT STIFF AND SEVERAL LIGHTS ON THE DASH CAME ON. I IMMEDIATELY SLOWED DOWN AND STRUGGLED TO STEER THE VEHICLE OF THE SIDE OF THE ROAD. ONCE TO THE SIDE OF THE ROAD, I CALLED THE DEALER THEY ACKNOWLEDGED THIS A COMMON PROBLEM IN THE NEW EXPLORERS AND THAT IF I TURNED THE VEHICLE OFF AND RESTARTED IT WOULD RESET THE SYSTEM AND TO BRING IT TO DEALER IMMEDIATELY. I ARRIVED AT THE DEALER (AFTER IT HAPPENED A SECOND TIME) WHERE THEY INFORMED I WOULD NEED A NEW RACK AND PINION. I DON'T MIND PAYING FOR THE REPLACEMENT PART BUT THIS IS A HUGE SAFETY ISSUE. IF I HAD BEEN GOING THROUGH A TURN AT THOSE SPEEDS, MY KIDS AND I WOULD HAVE BEEN KILLED. IF THE DEALER AND FORD KNOW THERE IS A PROBLEM WHY HASN'T THERE BEEN A RECALL. DO WE HAVE TO WAIT UNTIL SOMEONE DIES? *TR

LOSS OF POWER STEERING WHILE DRIVING - SERVICE ADVANCE TRAC & TERRAIN MGMT SYSTEM FAULT WARNINGS HAS HAPPENED TWICE IN THE LAST 2 WEEKS. PROBLEM CLEARS AFTER RESTARTING CAR. WOULD BE VERY DANGEROUS IF MY WIFE OR KIDS WERE DRIVING THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL SEIZED AS THE TRACTION CONTROL WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 40,000.

WHILE MY WIFE WAS DRIVING OUR 2012 FORD EXPLORER, THE POWER STEERING WENT OUT AND THE "SERVICE TRAK SYSTEM" ERROR MESSAGE APPEARED. SHE WAS ON A MAJOR FREEWAY AND HAD TO MANUALLY PULL OFF THE FREEWAY TO SAFETY, WHICH WAS VERY DIFFICULT WITH OUT THE POWER STEERING. ONCE SHE TURNED OFF THE CAR AND RESTARTED IT, THE ERROR WENT AWAY AND POWER STEERING WAS NORMAL. THIS IS A DANGEROUS SITUATION WHEN DRIVING ON A MAJOR FREEWAY AT OR ABOVE 55 MPH. THIS IS THE SECOND TIME THIS HAS HAPPENED. *TR

POWER STEERING WENT OUT AND SERVICE TRAC SYSTEM ERROR MESSAGE APPEARED. VEHICLE WENT INTO MANUAL STEERING, WHICH WAS SO STIFF, MY WIFE WAS UNABLE TO STEER THE VEHICLE. AFTER CYCLING THE IGNITION, THE CAR RETURNED TO NORMAL. THIS CONCERNS ME AS THE SAFETY OF MY FAMILY WAS AT STAKE. IF MY WIFE HAD BEEN ON A BUSY HIGHWAY, SHE MIGHT HAVE BEEN IN AN ACCIDENT. FORD KNOWS OF THIS PROBLEM WITH THEIR 2011 AND UP EXPLORERS. FORD SHOULD RECALL THESE VEHICLES, AS THEY POSE A SAFETY RISK. *TR

WHILE DRIVING UPHILL ON A NARROW MOUNTAIN ROAD I LOST ALL POWER STEERING ASSIST WITH A SIMULTANEOUS AUDIBLE WARNING AND A DASH VISUAL WARNING THAT MY POWER STEERING ASSIST HAD FAILED. WITH DIFFICULTY I WAS ABLE TO EXIT THE ROAD INTO A PRIVATE DRIVEWAY. I TURNED THE VEHICLE OFF. IN A FEW MOMENTS I STARTED THE VEHICLE AGAIN AND EVERYTHING FUNCTIONED NORMALLY. I TOOK THE VEHICLE TO MY FORD DEALER ON OR ABOUT SEPTEMBER 10, 2012. THEY TOLD ME I NEEDED A NEW STEERING ASSEMBLY. IT HAS BEEN ON BACK-ORDER SINCE THEN. NO ADDITIONAL FAULTS HAVE OCCURRED. THE VEHICLE NOW HAS OVER 12,000 MILES ON IT. *TR

I BOUGHT MY 2012 FORD EXPLORER IN JANUARY 2012, AND HAD NO PROBLEMS FOR SEVERAL MONTHS. RECENTLY, WHEN STARTING THE VEHICLE THE "POWER STEERING ASSIST FAULT" WARNING STARTED COMING ON. AFTER TURNING OFF THE IGNITION AND RE-STARTING THE ENGINE, THE WARNING WENT AWAY AND I REGAINED POWER STEERING. ABOUT 6 DAYS AGO, I DROVE 15 MILES TO WORK, AND THE SAME "POWER STEERING ASSIST FAULT" WARNING CAME ON AND STAYED ON - EVEN AFTER RECYCLING THE ENGINE. THE "SERVICE ADVANCE TRAC" WARNING ALSO STAYED ON AND I LOST THE POWER STEERING. THIS IS UNBELIEVABLE, THE DEALER SAID THAT THEY HAD TO REPLACE THE "POWER-STEERING GEAR BOX", AND THE PART IS TWO DAYS AWAY. I SAW SOMEONE POSTED THAT FORD DOESN'T CONSIDER THIS A SAFETY ISSUE BECAUSE YOU CAN STILL STEER IT. IF I HAVE TROUBLE STEERING IT, I HATE TO THINK WHAT MY WIFE OR DAUGHTERS WOULD EXPERIENCE. THIS VEHICLE ISN'T LIKE A REGULAR FULL SIZE CAR OR TRUCK, I AM 6'2" AND WEIGH ABOUT 270, AND WHEN THE POWER STEERING FAILED, I COULD NOT STEER IT TO PARK THE VEHICLE IN REVERSE. IT WAS VERY DIFFICULT TO STEER AT ANY SPEED UNDER 5MPH. IF THIS HAPPENED WHILE DRIVING AT SPEED, A PERSON COULD LOSE CONTROL. THIS IS OBVIOUSLY NOT A MINOR FIX ON A NEW CAR. LOOKING AT THE POSTS, FORD NEEDS TO ADDRESS THIS ISSUE ASAP. I ASKED THE DEALER WHAT THIS REPAIR WOULD COST IF IT WEREN'T UNDER WARRANTY. I WAS TOLD A COUPLE OF THOUSAND DOLLARS. IF HE IS CORRECT, THAT IS RIDICULOUS ON A 18 MONTH VEHICLE. I DIDN'T BUY THIS TO BE A MONEY PIT. *TR

MY WIFE WAS GETTING ON THE FREEWAY WITH LEFT BLINKER ON TO MERGE LANES AND THE POWER STEERING ASSIST LIGHT CAME ON THE DASHBOARD AND THEN THE POWER STEERING QUIT. MY WIFE WITH A FULLY LOADED CAR WITH KIDS ON BOARD WAS THANKFULLY ABLE TO SLOWLY MUSCLE THE CAR ON TO THE SHOULDER. SHE THEN POWERED THE CAR OFF AND THEN RESTARTED IT WHICH SEEMED TO FIX THE PROBLEM. LUCKILY THIS INCIDENT DID NOT HAPPEN ON CURVY ROAD OR THERE WOULD HAVE BEEN A MAJOR ACCIDENT. FORD, PLEASE FIX THIS PROBLEM. WOULD HATE TO SEE SOMEONE GET HURT AND THE EXPLORER NAME DAMAGED ALL OVER AGAIN DUE TO ANOTHER VERY SERIOUS ISSUE. *TR

I WAS TRAVELING AT 55 MPH ON ROUTE 322 IN PA. I WAS IN THE LEFT LANE, THE CAR JUST TURNED OFF AND THE POWER STEERING FAIL LIGHT CAME ON ALSO THE SYSTEMTRAC ERROR LIGHT CAME ON. I HAD NO STEERING. I HAD TO PULL IN FRONT OF A SEMI IN ORDER TO GET TO THE SIDE OF THE ROAD. I ALMOST GOT KILLED. IT IS CURRENTLY AT SLOAN FORD IN COLUMBIA TN. THEY SAY IT IS THE RACK AND PINION STEERING. THE CAR IS 1 YEAR AND 6 MONTHS OLD. HOW DOES THE STEERING TO SO SOON? THEY WANT TO CHARGE ME 1900. I HAVE LOOKED ONLINE AND THERE ARE MANY FORD EXPLORERS FROM 2011 AND 2012 WITH THE SAME ISSUE. THIS VEHICLE NEEDS TO BE RECALLED. WHY HASN'T IT BEEN DONE YET? *TR

I WAS DRIVING THE CAR DOWN A BUSY HIGHWAY WHEN IT TURNED OFF AND I RECEIVED A POWER STEERING FAULT WARNING. I HAD TO PULL OF THE ROAD AND ALMOST GOT IN AN ACCIDENT. AFTER THAT THE POWER STEERING WOULD NOT WORK ON THE VEHICLE. IT WAS IMPOSSIBLE TO TURN. I GOOGLED THIS AND NOTED THIS IS A PROBLEM THAT YOU ARE LOOKING AT: THIS IS FROM THE HUFFINGTON POST: FEDERAL SAFETY REGULATORS ARE INVESTIGATING COMPLAINTS THAT THE POWER STEERING CAN FAIL ON 2011 AND 2012 FORD EXPLORER SUVS. FIFTEEN DRIVERS HAVE COMPLAINED THAT THE POPULAR EXPLORER CAN SUDDENLY LOSE ITS POWER STEERING ASSIST, MAKING IT HARDER TO STEER THE SUVS. IT WAS EXTREMELY DANGEROUS. I PURCHASED THIS CAR A YEAR AND A HALF AGO. FORD REFUSES TO COVER IT BECAUSE IT HAS NOT OFFICIALLY BEEN RECALLED. I AM LUCKY I DIDNT GET KILLED. *TR

POWER STEERING FAULT WITH ADVANCE TRAC AND TERRAIN MANAGEMENT FAULTS. POWER STEERING WAS LOST. THIS HAS OCCURRED MULTIPLE TIMES AT LOW, MEDIUM AND HIGH SPEEDS. THIS IS A SERIOUS SAFETY ISSUE. VEHICLE WAS SHUT OFF AND THEN RESTARTED AND THE FAULTS WERE GONE AND POWER STEERING WAS RESTORED. *JB

LOST POWER STEERING WHILE DRIVING. TWO WARNING LIGHTS CAME ON-TERRAIN MANAGEMENT SYSTEM FAULT AND SERVICE ADVANCE TRAC. POWER STEERING RETURNED AFTER SHUTTING ENGINE OF AND RESTARTING. TOOK TO DEALER AND THEY FOUND TWO WARNING CODES ON THE COMPUTER, BUT FORD SAID PROBLEM HAD TO BE REVERIFIED BEFORE THEY COULD REPAIR IT. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE WAS STARTED AND BOTH THE POWER STEERING AND POWER ASSIST WARNING LIGHTS ILLUMINATED AS STEERING WHEEL BECAME HARD TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AT THE RACK AND PINION, WHICH FAILED DUE TO AN ELECTRICAL SHORTAGE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE RACK AND PINION WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 20,000. ... UPDATED 02/27/13 *BF THE STEERING RACK AND PINION WAS REPLACED. UPDATED 03/04/13

FORD MOTOR COMPANY OCTOBER 18, 2012 WHILE DRIVING MY 2012 FORD EXPLORER, THE POWER STEERING UNIT QUIT WORKING AS I WAS TURNING INTO THE SCHOOL PARKING LOT. I ALMOST HIT A GATE POST AND HAD TO BACKUP WITH A TEN CAR LINE BEHIND ME. THE STEERING CONTINUED POWERLESS FOR THE ENTIRE TRIP HOME, ABOUT TEN MILES OR 15 MINUTES. AFTER PARKING OVERNIGHT IN MY DRIVE, I STARTED THE SUV TO DRIVE TO THE DEALERSHIP AND THE POWER ASSIST STEERING WORKED AS NORMAL. THIS COULD CAUSE A SERIOUS ACCIDENT IF TURNING A SHARP CURVE AND GOING INTO THE OTHER LANE OF TRAFFIC OR TRAVELING AROUND ONE OF THE MOUNTAINOUS CURVES WE ENCOUNTERED THIS SUMMER, WITH NO GUARDRAIL AND A HUNDRED FOOT DROP INTO THE PACIFIC OCEAN ROCKS OF THE NORTHERN CALIFORNIA COAST. IF AN ACCIDENT DID OCCUR THE EXPLORER WOULD CHECK OUT TO BE MECHANICALLY TROUBLE FEE AND THE CAUSE WOULD BE LISTED AS OPERATOR ERROR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TR

POWER STEERING ASSIST WAS LOST, SUDDENLY AND DRASTICALLY INCREASING THE STRENGTH NEEDED TO TURN THE STEERING WHEEL. *TR

I IMPORTED THIS 2012 FORD EXPLORER TO BOLIVIA, BOUGHT IN MIAMI, FL. I WAS DRIVING ON A STRAIGHT ROAD, RELATIVELY SLOW (30MPH). SUDDENLY THE STEERING GOT STIFF, MAKING IT EXTREMELY HARD TO TURN. I SLOWLY PARKED ON THE SIDE OF THE ROAD. THE DASHBOARD SHOWED A SIGN THAT READ: STEERING FAULT ASSIST. I TURNED THE VEHICLE OFF, THEN BACK ON AGAIN. THE PROBLEM WENT AWAY. I AM LUCKY THAT I WAS NOT GOING ANY FASTER, ON A HIGHWAY, OR ON A CURVE. A FRIEND WHO BOUGHT A 2012 EXPLORER HERE IN BOLIVIA, FROM AN NEWLY (2012) AUTHORIZED DEALER, HAD THE EXACT SAME PROBLEM. HE WAS ON A HIGHWAY, GOING AT APPROX 60MPH. FORTUNATELY FOR HIM, HE WAS GOING STRAIGHT, AND WAS ABLE TO PARK ON THE SIDE. *TR

WAS DRIVING ON STRAIGHT ROADWAY WHEN WARNING LIGHTS CAME ON SAYING POWER STEERING ASSIST FAILURE AND ADVANCE TRAC FAILURE. LOST POWER STEERING, ADVANCE TRAC, BLINKERS, ETC. SHUTTING VEHICLE DOWN AND RESTARTING CORRECTED THE PROBLEM. SECOND TIME THIS HAPPENED. FIRST TIME WAS APPROX. TWO MONTHS PRIOR WHILE IN REVERSE. PROBLEM WAS CORRECTED THE SAME WAY AND DIDN'T THINK MUCH OF IT UNTIL THE SECOND INCIDENT. DEALER SAID RACK AND PINION ASSEMBLY NEEDS TO BE REPLACED. PARTS ARE ON BACK ORDER & MAY NOT BE AVAILABLE UNTIL LATE OCTOBER 2012. SERIOUS SAFETY ISSUE. FORD NEEDS TO ISSUE A RECALL. *TR

POWER STEERING HAS FAILED ON A NUMBER OF OCCASIONS RESULTING IN DRIVER HAVING TO MANUALLY STEER. STEERING FAILS WHEN AUTO IN MOTION. OCCURRENCE WHEN SPEEDS ANYWHERE FROM 10-60MPH. VERY DANGEROUS. ONE HAS TO PULL OVER (IF POSSIBLE) AND TURN OFF AUTO AND THEN RE-START. ISSUE HAS OCCURRED FOUR TIMES IN LAST MONTH. ONLY 10,000 MILES ON AUTO NOW. *TR

AS I WAS BACKING MY VEHICLE UP THERE WAS A CHIME AND AN ERROR MESSAGE DISPLAYED ON MY LEFT SCREEN INSTRUMENT PANEL TELLING ME THAT THERE WAS A POWER STEERING ASSIST FAULT. I RESTARTED THE VEHICLE AND THE FAULT DID NOT RETURN. TWO OR THREE DAYS LATER AS I WAS DRIVING, IT HAPPENED AGAIN. I WAS GOING 15MPH AND OUT OF NOWHERE, THE ERROR POPPED UP ON THE INSTRUMENT PANEL AND I COULDN'T MAKE A TURN. I RESTARTED THE VEHICLE IN THE MIDDLE OF THE ROAD AND THE FAULT CLEARED. 8 AUG 2012 I WAS DRIVING DOWN THE ROAD AND IT HAPPENED AGAIN. AGAIN I WAS DOING 15MPH. I ATTEMPTED TO RESTART THE VEHICLE BUT THIS TIME THE FAULT DID NOT GO AWAY. I THEN DROVE THE VEHICLE BACK HOME AND SINCE THEN I HAVEN'T BEEN ABLE TO CLEAR THE FAULT LONG ENOUGH TO DRIVE IT TO THE DEALERSHIP. LUCKILY FOR ME, ALL OF THESE OCCURRENCES HAPPENED IN MY NEIGHBORHOOD. HAD I BEEN ON THE INTERSTATE OR DRIVING FAST, I WOULDN'T HAVE BEEN ABLE TO MAKE A TURN AND COULD'VE HURT MYSELF OR SOMEONE ELSE. I CONTACTED THE DEALERSHIP AND THEY WILL BE LOOKING AT THE VEHICLE TOMORROW. THE ONLY PROBLEM THAT I HAVE NOW, "OTHER THAN THE FACT THAT I HAVE A BRAND NEW $46,000 PAPER WEIGHT" IS FIGURING OUT HOW I WILL GET THE VEHICLE TO THE DEALERSHIP. *TR

I WAS DRIVING DOWN THE FREEWAY WITH MY SON IN THE CAR AND PREPARING TO EXIT WHEN THE STEERING FAILED. I WAS UNABLE TO MOVE THE STEERING WHEEL MORE THAN AN INCH IN EITHER DIRECTION. WITH MY HAZARD LIGHTS ON I WAS ABLE TO PULL OVER. THERE WERE SEVERAL FAILURE MESSAGES, THE TWO MOST PROMINENT BEING POWER STEERING ASSIST AND ADVANCE TRAC ERROR. THIS COULD HAVE BEEN VERY DANGEROUS. THE CAR HAS NOW BEEN AT THE DEALERSHIP FOR THREE WEEKS. THEY ARE UNABLE TO GET THE PART AND HAVE NO TIMELINE ON WHEN IT WILL BE AVAILABLE. *TR

WHILE THE VEHICLE IS MOVING, THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL BECOMES EXTREMELY DIFFICULT TO TURN. IT IS VIRTUALLY IMPOSSIBLE TO TURN THE STEERING WHEEL, ONLY WITH EXTREME DIFFICULTY AND APPROXIMATELY A TENTH OF A MILE OF STRAIGHT ROADWAY WAS I ABLE TO STEER THE CAR TO THE SHOULDER. TURNING THE CAR OFF WILL TEMPORARILY RE-ENGAGE THE POWER STEERING. HOWEVER, THE PROBLEM CONTINUALLY RE-OCCURS WITHOUT ANY WARNING. THE VEHICLE IS NOT CONTROLLABLE AT HIGHWAY SPEEDS OR ON CURVY ROADS. *TR

ON JULY 27TH, WHILE DRIVING ON THE HIGHWAY, AT APPROX. 60 MPH, I RECEIVED ERROR MESSAGES REGARDING THE TRAC ASSIST AND POWER STEERING ASSIST. AT THAT TIME, I NOTICED THAT THE STEERING HAD COMPLETELY LOCKED UP ON ME. LUCKILY I WAS ON STRAIGHT-A-WAY, AND THERE WAS NO ONE IN THE LANE NEXT TO ME, SO I WAS ABLE TO EASE ON OVER TO THE SHOULDER. I CALLED THE CLOSEST DEALERSHIP, WHO ADVISED ME TO TURN THE CAR OFF AND ON, AND BRING IT IN. IN THE MEANTIME, MY HUSBAND HAD SENT ME THE ARFC.ORG LINK SHOWING SEVERAL OTHERS WHO HAD THE SAME ISSUE. THE TECH AT THE DEALERSHIP BASICALLY BLEW ME OFF AND SAID "WELL, YOU CAN POST ANYTHING ON THE INTERNET." THE NEXT DAY, I WAS TOLD THAT THE ENTIRE STEERING MECHANISM WOULD HAVE TO BE REPLACED, AND IT TOOK FIVE DAYS TO GET THE PARTS IN AND THE VEHICLE REPAIRED AND BACK ON THE ROAD. IT APPEARS THIS IS A KNOWN ISSUE, BUT FORD IS FAILING TO DO ANYTHING ABOUT IT, AS FAR AS RECALLS, ETC. *TR

I HAD A CUSTOMER WHOSE 2012 EXPLORER HAD POWER STEERING FAILURE (JULY 15, 2012). THE VEHICLE WAS STILL RUNNING BUT HE COULD NOT TURN THE STEERING WHEEL. I CONTACTED FORD MTR CO AND ASK IF THEY WERE HAVING ISSUES LIKE THIS. THEY SAID NO. I TOLD THEM THEY MAY WANT TO SEE ALL THE COMPLAINTS ABOUT THE PROBLEM ON LINE AND THEY SAID AGAIN THEY DID NOT HAVE A PROBLEM. I CALLED OTHER DEALERS AND FOUND THAT ALL OF THEM HAD BEEN HAVING THE PROBLEMS AND WAS TOLD HOW TO CORRECT IT. I CONTACTED FORD AGAIN AND RECEIVED AUTHORIZATION TO MAKE THE REPAIRS, ORDERED THE PARTS AND FOUND OUT THEY WERE ON NATIONAL BACK ORDER. AFTER WAITING 31 DAYS I CALLED FORD AGAIN AND WAS TOLD MY PARTS ORDER HAD EXPIRED (I PERSONALLY FOLLOWED UP ON THE ORDER EVERYDAY) AND I WOULD HAVE TO REORDER. I CAN'T UNDERSTAND WHY FORD DID NOT ADVISE ME OF THE PROBLEM WHEN I FIRST ASK....CAN YOU SPELL COVER UP? I HAVE SUPPLIED MY CUSTOMER A VEHICLE AND FORD HAS AUTHORIZED UP TO $2000 FOR RENTAL. FROM LOOKING AT THE BACK ORDER STATUS, I WOULD GUESS IT WILL BE ANOTHER 30 DAYS BEFORE WE RECEIVE THE PARTS. I WOULD SUGGEST THAT FORD ISSUE A RECALL AS IT IS EXTREMELY DANGEROUS (IT HAPPENED TWICE TO MY CUSTOMER) AND SOME ONE IS GOING TO GET KILLED. GOOD LUCK FINDING THE PARTS. PARK YOUR VEHICLE AND HAVE FORD TOW IT IN. INITIALLY MY CUSTOMER THOUGHT THAT HIS VEHICLE HAD GONE DEAD BUT THAT IS NOT THE CASE HE JUST COULD NOT STEER IT. IF IT HAPPENS TO YOU...PARK THE VEHICLE....LEARN ABOUT YOUR STATE'S LEMON LAW. MY CUSTOMER WILL BE WITH OUT THEIR VEHICLE FOR OVER 2 MONTHS BUT SINCE IT DID NOT FAIL DURING THE FIRST WARRANTY YEAR, HE IS NOT COVERED BY THE LEMON LAW IN OUR STATE. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT, THE POWER STEERING SEIZED AND HE WAS UNABLE TO TURN THE STEERING WHEEL IN ANY DIRECTION. THE CONTACT WAS ABLE TO TEMPORARILY REMEDY THE PROBLEM BY SHUTTING OFF AND RESTARTING THE VEHICLE. THE FAILURE RECURRED WITHOUT ANY WARNING. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 11,000.

MY 2012 FORD EXPLORER LIMITED HAS LOST POWER STEERING WHILE IN MOTION ON FOUR OCCASIONS, IN LESS THAN ONE WEEK TIME PERIOD. IT LOSES ALL ABILITY TO STEER AND WILL ONLY WORK AGAIN ONCE IT HAS BEEN RESTARTED. *TR