2017 Ford Explorer Structure

The contact owns a 2017 Ford Explorer. The contact stated that while entering the vehicle, the A-pillar trim on both sides of the windshield was not functioning as designed. The contact also noticed water leaking from the windshield during inclement weather. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts for the recall repairs were not yet available. The local dealer was contacted, and a dealer representative visited the residence to inspect the vehicle. The dealer determined that the A-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated while driving 50 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the driver’s side B-pillar trim detached from the vehicle. The local dealer was contacted and replaced the B-pillar trim. The contact stated that weeks later the recall notice for the B-pillar trim was received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 8,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was invalid.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. The VIN was not available. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim was loosened on the windshield. There was an abnormal sound of beads detected. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 111,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was taken to the dealer and the windshield trim was removed. The contact was informed that parts to perform the recall repair would be available within two weeks. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 200,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

A-pillar trim pieces falling off. Recall 24V031. Have been calling weekly since Dec 2024. Local Ford Dealer continues to insist parts are not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 65 MPH, the trim detached from the vehicle. The contact was able to pull off the road safely. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 67,974. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the roof rails were inoperable. The contact stated that the roof rail on the driver's side had detached from the vehicle and the rail on the passenger's side was fractured. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,700.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving 70 MPH, the driver’s side exterior A-pillar trim detached from the windshield and flew off. The vehicle was taken to a dealer where it was determined that the part for the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 146,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver's side A-pillar trim detached from the vehicle and was loose. The local dealer was not contacted. The contact stated that the passenger’s side A-pillar trim was loose. Most recently, the molding on the rooftop rails became loose. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,000.

There is no date given when the repair will be done the pillar has already flown off onto the road. I have one Haning on by 1 clip. Ford is not going to fix anything, and the car is falling apart.

Ford refuses to provide fix for the two recalls. Been waiting over a year for the fix.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was repaired. The contact stated that on a separate occasion, the front driver’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the wiring for key fob and liftgate were located on the front driver’s side A-pillar. The contact stated that the liftgate failed to operate as intended. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 109,000.

On January 19, 2024, Ford Motor Company advised of NHTSA Recall 24V031. My vehicle is affected by this safety recall. I have been advised by Victory Ford of Kansas City, 1800 N 100th Terrace, Kansas City, KS 66111, that after repeated inquiries, repairs are still not available, nor is there an anticipated date when parts and repairs will be available to complete this safety recall. The "Important Safety Recall" notice I received indicated parts were anticipated to be available toward the latter half of 2024. If the manufacturer is required to report an incident in a timely fashion, are they also not required to perform the required remedies in a timely fashion?

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached. The contact stated that the driver's side B-pillar trim was separating from the vehicle. The vehicle was taken to the dealer, where the failure was confirmed. The contact was informed that the driver's side B-pillar trim needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, parts for the recall repair were not yet available. The contact stated that the manufacturer had a year to fix the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle by the slipstream. The contact called a local dealer and was informed that parts were not yet available. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) in February 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 54,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Port Orchard Ford (1215 Bay St., Port Orchard, WA 98366); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

24S02 Exterior A-Pillar recall has not been remedied in a timely manner. Left A-Pillar detached while driving 75mph on highway May 2024. Debris hit my vehicle as it detached. No other vehicle was involved luckily. Right A-Pullar has been mobile since September 2024. If detaches while driving, could injure person or other property and cause me to be liable. Ford House, locally, told me there is not an official wait list for my name to be on when the part becomes available to them. They are doing “first come first serve” and advised me to call every month. I have called several times a month for over a year without any luck. Ford scheduled to remedy this and had my vehicle 7am-6pm on 11/07/24. The part was unavailable and released back to me without being fixed. The safety recall is not being resolved in a timely manner. This will likely lead to personal injury or injury to others and/or property if not resolved quicker. At this point, Ford Motors should be held liable for their failure to provide adequate safety measures for their customers. Spoke to Ford’s national customer service department and was told each location is independently owned and they cannot help me (case# [XXX]). I informed I would be filing an official complaint regarding this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)