2014 Ford Focus Power Train

INQUIRY FROM CONGRESSMAN JEANNE SHASHEEN ON BEHALF OF HER CONSTITUENT, REG: COMPLAINT TOWARDS FORD DEALERSHIP, REQUEST TO LOOK INTO POSSIBLE RECALL OF 2014 FORD FOCUS SE TRANSMISSIONS. *LD *JS

TRANSMISSION SLIPS IN 1ST AND 2ND GEAR, SOMETIMES SO BAD THAT ACCELERATION IS LAGGING. DANGEROUS IN TRAFFIC.

THE TRANSMISSION SLIPS ON ACCELERATION AT STARTS AND ON HIGHWAYS. IT FEELS LIKE IT'S THE TRANSMISSION IS IN NEUTRAL.

THIS YEAR AND MODEL HAD A RECALL FOR THE CLUTCH IN THE TRANSMISSION DUE TO CLUTCH WILL STALL AND SHUTTER. MY VEHICLE HAS HAD THE CLUTCH CHANGED 3 TIMES NOW WITHOUT RESULT. I AM CURRENTLY IN NEED OF THE 4TH CLUTCH REPAIR ON MY 2014 FORD FOCUS AND NOW I AM BEING TOLD BY MY FORD DEALERSHIP THAT IS " RECALL" PART WILL NOT BE COVERED AND IT WILL COST ME $1800 TO FIX EVEN THOUGH THIS HAS NOT BEEN CORRECTED THE PAST 3 TIMES. NOW MY CAR IS NOT SAFE FOR ME TO DRIVE AS IT WILL STALL. MY CAR CURRENTLY WILL SHUTTER WHILE TRYING TO SPEED UP FROM 0-20 WHICH MAKES IT DIFFICULT TO PULL OUT SAFELY AND IT IS NOW NOT DOWN SHIFT PROPERLY AND THE WARNING LIGHTS WILL COME ON. I HAVE NOT DRIVEN MY CAR FOR A WEEK NOW AND THIS IS MY MAIN MEANS OF TRAVEL FOR WORK TO SUPPORT MY FAMILY.

VEHICLE SHUTTERS ALMOST STALLS IN FIRST GEAR BETWEEN 1000 AND 3000 RPMS AFTER 3000 RPMS CAR RUNS SMOOTH SHIFTS EASY ALMOST AS IF CAR HAS NOT ENOUGH FUEL OR TOO MUCH AIR , BUT ONLY WHEN CAR FIRST STARTS MOVING. CAR JERKS AS IF YOU WERE LEARNING TO DRIVE STICK SHIFT FOR THE FIRST TIME. COMMON FOCUS TRANSMISSION PROBLEM.

I'M STILL HAVING DAILY SHUDDERING AND STALLING ISSUES, I HAVE TO BRING IN FOR SERVICE AGAIN.

CAR SPUTTERS AND LAGS WHEN PRESSING THE GAS PEDAL FROM A STOPPED POSITION. FEELS LIKE THE CAR IS NOT GOING TO GO. DELAYS AND SPUTTERS. IT DOES THIS DAILY; OFTEN.

PURCHASED CAR IN APRIL 2019. TOOK IT BACK TO DEALER A FEW TIMES NEEDS A WHOLE NEW CLUTCH

TRANSMISSION WAS JERKING LIKE A MANUAL WHEN SHIFTING OUR 2014 FORD FOCUS WITH 47,706 MILES. TOOK TO LOCAL DEALERSHIP AND THEY TOLD ME I WAS OUT OF WARRANTY. READ AN ARTICLE ABOUT AND EXTENDED WARRANTY FOR SUCH AN ISSUE. I AM ATTACHING MY INVOICE FOR REPAIRS.

TRANSMISSION JUMPS AND SLIPS RANDOMLY. NEXT DAY, IT'S FINE. IT'S GENERALLY BETWEEN 1-3 GEARS.

THE TRANSMISSION MALFUNCTION LIGHT CAME ON WHILE DRIVING AND THE VEHICLE SHUDDERED ON ACCELERATION. THIS HAPPENED A FEW TIMES. THE CAR WOULD SHUDDER AND JERK AND IT WOULD LOSE POWER.

VEHICLE IS EQUIPPED WITH THE FORD DPS6 TRANSMISSION. TRANSMISSION SHIFT ROUGH, STUTTERS AND HESITATES. TOOK THE VEHICLE TO ROBINSON BROTHERS FORD IN BATON ROUGE, LA. SERVICE DEPARTMENT INDICATED THAT THE CLUTCHES AND SEALS IN THE TRANSMISSION NEEDED TO BE REPLACED.

WHEN I PUT THE CAR INTO DRIVE AFTER REVERSING OUT OF MY DRIVEWAY, IT WOULD SHIFT INTO DRIVE BUT THE CAR WOULDN'T GO

WELL FIRST GEAR TO 2 GEAR HAVE SIFTING PROBLEM CAR ONLY 65K I NEED GET REPAIR THIS CAR HAVE ALOT OFF RECALLL PLS I NEED GET REPAIR MY EMAIL ADRES [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

I WAS TURNING TO THE RIGHT WHEN MY VEHICLE STALLED, MY RPMS WENT REAL HIGH AND THEN THE VEHICLE ENGAGED INTO THE NEXT GEAR RESULTING IN A JOLT FORWARD. WHEN THE VEHICLE STALLED THE CAR WAS ALMOST HIT FROM BEHIND BY OTHER CAR, LUCKILY I WAS TURNING AND CAR PROCEEDED TO MOVE FORWARD.

I BOUGHT MY CAR WITH 70,000 MILES ON IT (NOT FROM A FORD DEALERSHIP) ABOUT 10 MONTHS AGO AND FROM DAY ONE I NOTICED A SLIGHT SHUDDER WHEN TAKING OFF. NOW I'M AT 86,000 MILES AND THE SHUDDERING IS BECOMING MORE VIOLENT AND MY CAR SEEMS TO BE BOGGING DOWN FREQUENTLY AND IS VERY SLOW TO TAKE OFF. AFTER BRINGING MY CAR TO FRAMINGHAM FORD IN FRAMINGHAM MA I WAS TOLD I NEEDED A NEW CLUTCH BUT I WAS NOT UNDER THE EXTENDED MANUFACTURER WARRANTY AND THE FIX WOULD BE $1,800! THE GUY I SPOKE WITH AT THE FORD DEALERSHIP TOLD ME TO CALL FORD AND TELL THEM THE SITUATION BECAUSE THIS IS AN VERY COMMON PROBLEM THAT FORD IS WELL AWARE OF. I CALLED FORD AND SPOKE WITH A WOMAN THAT TOLD ME THERE IS NOTHING THEY CAN DO FOR ME AND I SHOULD KEEP MY RECEIPTS FROM ANY FUTURE FIXES FOR THE TRANSMISSION AND HOPE THAT FORD SENDS OUT REFUNDS.

I HAVE A 2014 FORD FOCUS WITH LESS THAT 40,000 MILES THAT HAS THE TRANSMISSION THAT BUCKS AND JUMPS WHEN STARTING FROM A STOP AND ESPECIALLY WHEN BEING USED IN STOP AND GO TRAFFIC. I DON'T KNOW IF THIS IS A SAFETY ISSUE BUT IT SURE MAKES ME UNCOMFORTABLE THAT IT WILL NOT KEEP GOING. I HAD HOPED THAT THE CLASS ACTION LAW SUIT THAT WAS FILED WOULD HELP TO GET THIS BAD TRANSMISSION FIXED BUT THE RESULT OF THE LAW SUIT WAS LACKING ANY CLEAR RESOLUTION FOR THIS PROBLEM. BEING ON SOCIAL SECURITY I CAN'T AFFORD TO JUST GO GET A NEW CAR AND HEARING STORIES AT THE AUTO DEANSHIP CONVINCED ME THAT FORD DID NOT HAVE A FIX FOR THE PROBLEM. ONE PERSON AT THE DEALERSHIP WAS TOLD THAT SINCE HE HAD HIS REPAIRED ONCE, THAT FORD WOULDN'T FIX IT AGAIN AND THE COST TO HAVE THE DEALER WORK ON IT WAS $2,000.

TL* THE CONTACT OWNS A 2014 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE DRIVING BETWEEN 1-45 MPH, THE VEHICLE FAILED TO RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO METRO FORD (LOCATED AT 9000 NW 7TH AVE, MIAMI, FL 33150, (305) 751-9711) ON SEVERAL OCCASIONS WHERE IT WAS DIAGNOSED THAT THE CLUTCH IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE CLUTCH HAD BEEN REPLACED ONCE EVERY YEAR SINCE THE VEHICLE WAS PURCHASED. THE VIN WAS NOT AVAILABLE TO VERIFY WHETHER THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,500. *BF CONSUMER STATED CURRENT MILEAGE ON VEHICLE 15. ALSO, WHEN ACCERLERATING BETWEEN 0-45MPH THE CAR JUMPS AND BACKS WHILE TRYING TO SHIFT INTO THE NEXT GEAR. CONSISTENTLY HAPPENS BETWEEN FIRST AND SECOND GEAR AND SECOND AND THIRD GEAR. ALSO, BUCKS AND JUMPS CONSISTENTLY WHILE DECELERATING FROM 3RD~2ND GEAR AND 2ND ~1ST GEAR.*JB

TRANSMISSION BEGAN SHUDDERING DURING TAKE-OFF AND WHILE DRIVING. BASICALLY, THE CLUTCHES ARE SLIPPING CAUSING THE CAR TO SHUDDER, OR IN SOME CASES NOT MOVE AT ALL, EVEN THOUGH IN GEAR. AFTER RESEARCHING, LEARNED ABOUT A MASSIVE ISSUE THAT FORD WAS AWARE OF, BUT SOMEONE MY VEHICLE FALLS JUST OUTSIDE OF EXTENDED WARRANTY ISSUED BY FORD, EVEN THOUGH EVERY TRANSMISSION OF THIS MODEL IS DEFECTIVE WITH A MANUFACTURING DEFECT. PAID $1400 FOR CLUTCH PACK REPAIR. HAD SAME REPAIR DONE, UNDER SERVICE WARRANTY 10,000 MILES AND EXACTLY 1 YEAR LATER. HAD SAME REPAIR DONE ANOTHER YEAR LATER, EXCEPT NO LONGER UNDER REPAIR WARRANTY, SO HAD TO PAY ANOTHER $1400. ACCORDING TO FORD SERVICE TECHNICIANS, THIS ISSUE REALLY IS NOT FIXABLE. THEY CAN ONLY REPLACE PARTS, WHICH IS A BAND-AID UNTIL THE EXACT SAME ISSUE HAPPENS AGAIN, WHICH IS FLUID LEAKINGG PAST SEALS AND RUINING THE CLUTCHES. UNFIXABLE, ONLY TEMP PATCH. SO, EVEN THOUGH FORD KNEW THIS TRANSMISSION HAD AN ISSUE BEFORE THE PUT IT INTO PRODUCTION, I NOW HAVE TO PAY $1400 EVERY TWO YEARS FOREVER, TO CONTINUE REPAIRING THEIR FLAW, HAVE A VEHICLE WITH DECREASED TRADE VALUE THAT I CAN'T GET RID OF. THESE CARS ARE ENTRY LEVEL. THE OWNERS OF THESE VEHICLES CAN'T AFFORD TO FUND FORD'S CORPORATE GREED. HOW DARE THEM LOOK THE OTHER WAY AND NOT TAKE RESPONSIBILITY FOR DESIGN FLAWS THAT THEIR OWN ENGINEERS WARNED THEM ABOUT. THE EXTENDED WARRANTY ONLY APPLIED TO A SMALL SUBSET OF THE AFFECTED VEHICLES. THE PREVIOUS CLASS ACTION LAWSUIT WAS A JOKE THAT ONLY PROVIDES RELIEF AFTER MANY THOUSANDS ARE SPENT ON REPAIRS. BASICALLY THE LAW FIRM GOT RICH AND THE AFFECTED CONSUMER GOT A JELLY-OF-THE-MONTH CLUB CERTIFICATE.

THE DUAL CLUTCH HAS BEEN REPLACED NUMEROUS TIMES SINCE OUR PURCHASE OF THE CAR. WE BOUGHT IT USED FROM A FORD DEALERSHIP AND LOOKING AT MAINTENANCE RECORDS THIS HAD ALREADY BEEN AN ISSUE BEFORE IT WAS SOLD TO US. THIS INFORMATION WAS NEVER DISCLOSED TO US PRIOR TO PURCHASE. THE CAR UNEXPECTEDLY JOLTS FORWARD CAUSING AN ISSUE WITH ACCELERATION. THE DUAL CLUTCH HAS HAD TO CONTINUALLY BE REPLACED EVERY FEW MONTHS INCURRING HIGH MAINTENANCE COSTS. WE ARE CONCERNED ABOUT THE SAFETY OF THE CAR AND THE HIGH MAINTENANCE COSTS INCURRED BECAUSE THE TRANSMISSION HAS NOT YET BEEN RECALLED. IF THIS IS KNOWN TO BE THE ISSUE, THE CONSUMER SHOULD NOT HAVE TO PAY FOR TEMPORARY FIXES, WHEN THE PROBLEM COULD BE RESOLVED BY THE REPLACEMENT OF THE TRANSMISSION.

WAS DRIVING DOWN HIGHWAY AND LOST POWER, HAD TO COAST OFF AT EXIT AND LIMP TO FORD DEALER WHERE IT COST A SUBSTANTIAL AMOUNT OF MONEY TO REPAIR THE TRANSMISSION INCLUDING WAS TOLD CLUTCH, AND PACKS. EXTREMELY DANGEROUS SITUATION IF I WASN'T IN THE RIGHT HAND LANE. I HAVE HAD SHUDDER AND POWER ISSUES SINCE THE VEHICLE WAS BRAND NEW, BUT WAS TOLD BY MANUFACTURE AND DEALERS THAT IT WAS NORMAL FOR THE AUTOMATIC TRANSMISSION. DUE TO MANUFACTURE AND DEALER CLAIMS, THE TRANSMISSION WAS NEVER SERVICED PRIOR TO CATASTROPHIC FAILURE AT HIGHWAY SPEEDS.

POWERSHIFT TRANSMISSION IS CAUSING PROBLEMS. MY 2014 FORD FOCUS HAD A HISTORY OF SLIPPING WHEN SHIFTING, BUT I DID NOT TAKE IT INTO THE DEALER FOR A DIAGNOSTIC UNTIL MY REGULAR MECHANIC NOTICED IT AND RED FLAGGED IT AS A CONCERN WHILE OPERATING THE VEHICLE. I TOOK THE CAR TO MY LOCAL DEALERSHIP AND PAID $160 TO RUN A COMPLETE DIAGNOSTIC OF THE TRANSMISSION SYSTEM. THE RESULT OF THAT DIAGNOSTIC WAS THE INTERNAL CLUTCH WAS BAD, AND I WOULD NEED TO DO A COMPLETE REBUILD OF BOTH THE CLUTCH AND THE TRANSMISSION, BECAUSE THE CLUTCH IS LOCATED INSIDE THE TRANSMISSION, AT A COST OF $3,081.77. AFTER RECOVERING FROM STICKER SHOCK, I WAS TOLD IT WAS OK TO CONTINUE TO DRIVE THE CAR UNTIL THE CLUTCH STOPPED WORKING AS THEY ANTICIPATED FAILURE IN THE LOWER GEARS. AFTER THIS INFORMATION, I REACHED OUT TO TWO TRANSMISSION REPAIR CENTERS FOR A SECOND OPINION, BOTH WHICH TOLD ME THAT FORD HAS BEEN REPAIRING ALL THE TRANSMISSIONS THEY HAVE SEEN WITH THIS PROBLEM AT NO COST TO THE OWNER. IN ADDITION, THEY TOLD ME THEY WERE NOT ABLE TO PURCHASE THE REPLACEMENT PARTS LISTED IN THE DIAGNOSTIC RESULTS BECAUSE FORD IS NOT SELLING THEM TO OUTSIDE REPAIR HOUSES BECAUSE OF THE NUMBER OF REPAIRS FORD IS MAKING ON THIS TRANSMISSION. TODAY THE CLUTCH FAILED AND I COULD ONLY USE THE LOWER TWO GEARS TO LIMP MY CAR BACK TO THE DEALER, AGAIN BEING QUOTED THE ORIGINAL REPAIR PRICE. THE DEALER SERVICE REP IS TELLING ME FORD IS EITHER REPAIRING FOR FREE OR SOMETIMES CREDIT UP TO 50% OF THE REPAIRS, MILEAGE DEPENDANT. WHEN I CALLED THE NUMBER THE DEALER PROVIDED, I WAS ASSIGNED CASE # CAS22256019 AND TOLD 0% WOULD BE CREDITED BECAUSE THEY HAVE NO RECORD OF A PROBLEM. IT IS CLEAR THAT THIS IS AN ON-GOING PROBLEM OF THE DRIVE TRAIN, ALSO THAT FORD IS NOT BEING UP FRONT ABOUT THE EXTENT OF THE PROBLEM. I BELIEVE THE NHTSA NEEDS TO STEP IN AND WORK WITH FORD TO DEVELOP A CONSISTENT SOLUTION TO THIS ISSUE.

WHILE DRIVING. MY CAR REVS AT A VERY HIGH RPM 2K OR HIGHER. AND THE CAR ALSO REVS HIGH WHEN SHIFTING. I CANNOT DRIVE GREATER THAN 70 MPH IN FEAR THAT I WILL REV TOO HIGH AND RUIN MY TRANSMISSION. MY CAR ALSO SHUTTERS TERRIBLY.

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO HESITATE AND WAS UNABLE TO SHIFT INTO GEAR AT LOW SPEEDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BEN DAVIS FORD (LOCATED AT 400 S GRANDSTAFF DR, AUBURN, IN 46706, (260) 333-1716) TO BE DIAGNOSED, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 43,000.

ONCE THE TRANSMISSION HAS WARMED UP (GENERALLY ABOUT 10 MINUTES OF DRIVING) THE CAR BEGINS TO JERK, THE TRANSMISSION SLIPS, FAILS TO SHIFT DURING ACCELERATION AND MAKES THE ENTIRE CAR SHUDDER. WHEN STOPPING ON HILLS THIS CAN RESULT OF THE CAR SUDDENLY ROLLING BACKWARDS WHEN TRYING TO ACCELERATE. IT CAN ALSO MAKE GOING THROUGH INTERSECTIONS A HAIRY PROPOSITION. THIS HAPPENS CONSTANTLY AND MY WIFE AND I HAVE TAKEN TO CARPOOLING WHENEVER POSSIBLE. IT IS NOT SAFE TO DRIVE. WE NOTICED THE ISSUE SHORTLY AFTER I BOUGHT IT CERTIFIED PREOWNED FROM FORD IN NOVEMBER OF 2017. FORD TOLD ME REPEATEDLY THAT THERE WAS A LEARNING COMPONENT TO THE TRANSMISSION AND THAT IT HAD TO LEARN HOW I DRIVE BEFORE IT "SETTLED IN" AND TO GIVE IT TIME. AFTER A LEARNING MODULE RESET, MULTIPLE CALLS AND TRIPS TO FORD IN DECEMBER 2018 THEY FINALLY AGREED TO REPAIR THE TRANSMISSION. I WAS TOLD I WOULD RECEIVE A CALL TO SCHEDULE A REPAIR DATE ONCE THE PARTS CAME IN. THEY ALSO SAID AT THE TIME THAT THE VEHICLE SHOULD BE SAFE TO DRIVE IN THE MEANTIME DESPITE MY MISGIVINGS. THIS WAS OVER 8 MONTHS AGO. EACH TIME I CALL THEY SAID I AM STILL ON THE WAITING LIST AND THAT I HAVE TO WAIT LIKE EVERYONE ELSE. THERE IS NOTHING MORE THEY CAN DO UNTIL THEY HAVE THE PARTS. IT IS NOW 7/29/19, OVER 8 MONTHS LATER, AND THEY HAVE YET TO REPAIR THE VEHICLE BECAUSE THEY DO NOT HAVE PARTS. I HAVE BEEN TOLD BY MULTIPLE FORD DEALERSHIPS THAT THERE ARE NO PARTS CURRENTLY AVAILABLE NATIONALLY. IN MY AREA I WAS TOLD BY ONE SERVICE DEPARTMENT THAT IT IS COMMON TO WAIT OVER A YEAR. I CAN'T SELL THE CAR TO SOMEONE ELSE IN GOOD CONSCIENCE KNOWING THE PROBLEM. I CAN'T USE THE CAR SAFELY BECAUSE OF THE PROBLEM. I'M STILL MAKING MONTHLY PAYMENTS ON THE CAR DESPITE THE PROBLEM SO I CAN'T BUY A NEW CAR. I'M TRAPPED ALONG WITH APPARENTLY THOUSANDS OF OTHERS AND SOMEONE NEEDS TO DO SOMETHING ABOUT THIS. FORD NEEDS TO BE HELD ACCOUNTABLE.