2014 Ford Fusion UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
HEADLINER FALLING. THE HEADLINER IS FALLING AT THE EDGE OF THE DOORS AND ALL AROUND THE SUNROOF. IT SAGGED SO BADLY BEHIND THE SUNROOF THAT IT DETACHED FROM THE ROOF AND WAS BLOCKING MY REAR VIEW IN THE MIRROR. WORRIED THAT IT COULD FALL AWAY FROM ROOF COMPLETELY AND CAUSE AN ACCIDENT. FROM ONLINE SEARCHES IT IS A COMMON ISSUE.
I CAN HEAR "WATER" SLOSHING WHEN STARTING, STOPPING AND TURNING CORNER. WHEN I SLOW DOWN THE HEATER BLOWER COOLS. WHEN I STOP, THE DRIVERS SIDE COOLS MORE AND THE PASSENGER SIDE IS LIKE HAVING VENTS OPEN IN WINTER. THERE ARE NOT DUAL AIR TEMPERATURE CONTROLS. THE RADIATOR FLUID IS COMPLETELY FULL.
VEHICLE LUG NUTS SWOLLEN. UNABLE TO REMOVE WITH PROVIDED TIRE WRENCH.
I HAVE HAD MY CAR FOR 1.5 YRS AND THE MPG IS GETTING WORSE AND WORSE. I USED TO GET 43 WHEN I GOT THE CAR AND IT HAS STEADILY DECLINED TO 34 MPG. I PAID A PREMIUM FOR A HYBRID THAT GETS THE MILLAGE OF A REGULAR FUSION. I HAVE ASKED 2 DIFFERENT DEALERSHIPS TO LOOK AT IT WHEN MY CAR IS IN THERE FOR OTHER ISSUES. BOTH RESPONSES HAVE BEEN THERE IS NOTHING WE CAN DO UNLESS A SYSTEM LIGHT ON. SO I ALSO CONTACTED FORD FROM MY OWNER.COM AND THEY GAVE ME THE SAME RESPONSE. THE LONGER I HAVE IT THE WORSE MILLAGE I GET. I ACTUALLY LOVE THE CAR BUT, I BOUGHT THIS CAR STRICTLY BECAUSE OF THE GAS MILLAGE IT WAS SUPPOSED TO GET 42-47. NOW I AM STUCK WITH A OVER PRICED CAR THAT IF I SOLD IT I WOULD LOSE THOUSANDS ON. I WORK FULL-TIME AND GO TO SCHOOL PART-TIME. I DON'T HAVE MONEY JUST THROW AWAY. PLEASE, PLEASE HELP ME BECAUSE IT IS OBVIOUS THAT FORD WILL DO NOTHING TO HELP THEIR CUSTOMERS.
I PURCHASED THE FORD FOCUS IN JUNE OF 2014. I AM NOW 80 YEARS OLD AND THOUGHT THIS WOULD BE MY LAST CAR. SHORTLY AFTER PURCHASE IT BECAME OBVIOUS THAT THE TRANSMISSION WAS NOT WORKING PROPERLY. I EXPERIENCED STUTTERING ON ACCELERATION WHICH CAUSES AN UNSAFE CONDITION WHEN DRIVING THROUGH AN INTERSECTION. AT TIMES, THE TRANSMISSION WILL SLIP. VERY FRIGHTENING WHEN THIS HAPPENS IN THE MIDDLE OF AN INTERSECTION. THE TRANSMISSION ALSO CAUSES THE CAR TO LURCH FORWARD ON DECELERATION. NEITHER DOES IT HOLD PROPERLY ON A HILL, AND IT CAN ALSO MAKE A GRINDING SOUND IN THE LOWER GEARS ON TAKE OFF. THESE CONDITIONS PRESENT A SAFETY THREAT BECAUSE IT AFFECTS MY ABILITY TO CONTROL THE CAR ON ACCELERATION AND DECELERATION. FORD HAS KNOWN ABOUT THIS PROBLEM SINCE 2010 AND HAS TAKEN NO ACTION TO RECTIFY THE SITUATION. IT APPEARS IT WOULD BE INCUMBENT ON THE SELLING DEALERSHIP TO DISCLOSE THIS DEFECT ON PURCHASE. I WAS FINALLY INFORMED OF THE PROBLEM AT THE FIRST SERVICE WHEN I COMPLAINED. THIS IS PURE AND SIMPLE NON DISCLOSURE WHICH IS ILLEGAL IN SALES OF ANY KIND. I HAVE HAD MY CAR TO THE DEALERSHIP AT LEAST 5 TIMES COMPLAINING OF THE PROBLEM OF THIS PROBLEM AND EACH TIME THEY RUN SOME SOFTWARE WHICH USUALLY MAKES THE SITUATION WORSE OR CREATES AND ADDITIONAL PROBLEM. NOT ONLY IS THIS A SAFEY ISSUE, BUT IT HAS ALSO CREATED A LOSS OF VALUE FOR RESALE AND UNTOLD HOURS OF SITTING IN A SHOWROOM WHILE THE DEALERSHIP IS TRYING TO FIX WHAT CANNOT BE FIXED. I HAVE TRIED TO WORK WITH FORD CUSTOMER SERVICE WITH NO SUCCESS.
RIGHT REAR BLINDSPOT SENSOR WILL EITHER INDICATE A VEHICLE IS PRESENT WHEN THERE IS NONE OR FAIL TO INDICATE A VEHICLE IS PRESENT. THIS CREATES A SAFETY HAZARD BECAUSE THE WHOLE PURPOSE OF A BLINDSPOT SENSOR IS TO INDICATE THE PRESENCE OF A VEHICLE IN THE VISIBLE BLINDSPOT OF THE REAR VIEW MIRRORS. THIS PROBLEM HAS BEEN ONGOING SINCE TAKING VEHICLE DELIVERY IN JUNE OF 2014 AND HAS BEEN REPORTED TO THE DEALER ON 3 OCCASIONS WHEN VEHICLE WAS IN FOR ROUTINE SERVICE.
WHILE DRIVING I COULD SMELL WIRES BURNING I STOPPED THE CAR RAISED THE HOOD NOTHING FOUND GOT BACK IN THE CAR AND THE WIRES GOING TO THE REAR VIEW MIRROR WERE ON FIRE QUICKLY I GRABBED A GLOVE AND SMOTHERED IT OUT OR THE CAR WOULD HAVE BURNED.
DOOR LATCH NOT WORKING. OPENED PASSENGER DOOR TO PUT PURCHASE IN FLOOR BOARD AND DOOR WOULD NOT SECURE. I HAD TO TIE THE DOOR SHUT TO RETURN TO MY PROPERTY. TOOK THE VEHICLE IN TO FORD DEALERSHIP AND WAS INFORMED OF NO RECALL. PAID FOR REPAIRS AND ONE WEEK AFTER REPAIRS FORD ISSUES A RECALL FOR DOOR LATCHES THE SAME ISSUE I TOOK THE VEHICLE. CALLED DEALERSHIP AND FORD SERVICE AND AM INFORMED NO RECALL ISSUED FOR MY VIN NUMBER.
I BELIEVE, USING THE NAVIGATION SYSTEM IN VOICE-INTERACTIVE MODE WHILE DRIVING, IS VERY HAZARDOUS. IT REQUIRES VOICE ANSWERS WHICH ARE DISPLAYED ON THE SCREEN. HENCE, TOO MUCH EYE CONTACT (THUS DIVERTING THE DRIVER'S EYES FROM THE ROAD) IN DETERMINING WHAT RESPONSES ARE RECOGNIZABLE AND ACCEPTABLE.
THE CAR STALLS OUT ,LIKE IT WANTS TO STOP WHEN YOU ARE TAKING OFF AND STALLS WHEN YOU ARE TRYING TO GO UP HILLS SMALL HILLS ,.I FEEL LIKE MY GRANDDAUGHTER IS IN GREAT DANGER.THIS HAS BEEN GOING ON SINCE SHE BOUGHT IT .WE TAKE IT TO DEALER THEY SAY IT IS THE WAY SHE DRIVES.I AM 68 I AM A GREAT DRIVER I GOT IN IT TODAY TO GO TO STORE PARKED IT IT IS SO BAD.IT WAS SHACKING SO BAD .
THE RIGHT SIDE REAR PASSENGER DOOR LATCH BROKE AND THE DOOR SWUNG OPEN WHILE DRIVING. I HAD TO TIE THE DOOR SHUT TO GET TO THE DEALER. THANKFULLY MY SON WAS SECURELY IN A CAR SEAT BECAUSE HE SITS NEXT TO THIS DOOR. DEALER STATES THAT MY SPECIFIC CAR IS NOT COVERED UNDER THE RECALL. I HAVE TO PAY $540 FOR THE LATCH.
DRIVER SIDE REAR BLISS SENSOR WILL EITHER INDICATE A VEHICLE IS PRESENT WHEN NOTHING IS THERE OR FAIL TO INDICATE A VEHICLE IS IN THE BLIND SPOT WHEN PRESENT. DUE TO THIS FAILURE, IT CREATES A SAFETY HAZARD DUE TO DRIVER NOT SEEING THE CAR AND THE BLISS LIGHT IS NOT ON EVEN THOUGH A CAR IS THERE. PROBLEM STARTED AROUND NOVEMBER OF 2015 AND I SHOWED DEALER VIDEOS OF PROBLEM AND DEALER SAID NO ERROR CODES SO CANNOT FIX.
WE LIVE IN NV AND PURCHASED OUR 2014 FORD FUSION ON 2/29/16 (WAS CORPORATE FLEET VEHICLE WITH LESS THAN 20K MILEAGE AND STILL HAVE MFG. WARRANTY COVERAGE). WE ARE STARTING TO EXPERIENCE SOME WARM DAYS WHERE WE TURNED THE AIR CONDITIONER ON, AND WE HEAR A GURGLING SOUND (LIKE WATER IS RUNNING) WHILE DRIVING. TO AVOID A MAJOR ISSUE BEFORE IT GETS WARMER, I TOOK THE CAR TO THE FORD DEALER YESTERDAY (3/21) BUT DUE TO THEIR HAVING A BACKLOG, THEY WERE UNABLE TO ACTUALLY LOOK AT THE CAR YET THEY KEPT THE CAR ALL AFTERNOON. THEN THEY CALLED AND SAID THEY WOULD NEED TO KEEP IT TILL THE NEXT DAY. WE CHOSE TO GO GET THE CAR AND TAKE IT BACK TODAY (3/22). THE SERVICE MGR. CALLED THIS MORNING LETTING ME KNOW THAT THE "WATER RUNNING SOUND" IS NORMAL IN THE 2014 MODEL. THEN HE STATED WITH A CHUCKLE THE SOUND IS "LIKE LITTLE ROACHES RUNNING AROUND IN THE DASHBOARD" AND HIS SERVICE TECH FOUND DOCUMENTATION ISSUED BY FORD ENGINEERING CONFIRMING THIS SOUND IS NORMAL. MIND YOU THIS PERSON IS A PROFESSIONAL....HE MAKES A COMMENT AS THIS! I LET HIM KNOW WE HAD PREVIOUSLY OWNED A 2007 FORD FUSION AND NEVER HAD THIS ISSUE. HE HAD NOTHING TO SAY. I FIND HIS COMMENT SOMEWHAT COMICAL BUT VERY INSULTING; AND I ASKED HIM TO EMAIL ME THE DOCUMENTATION. IMMEDIATELY I CALLED THE SALESMAN AND HE IS GOING TO CHECK INTO THIS FURTHER AND GET BACK TO ME. MEANTIME I HAVE FOUND ZILCH ABOUT THE ISSUE.
THE CHARGER (SHORELINE) NEARLY CAUSED A HOUSE FIRE. THE CHARGER OVERHEATS AT THE WALL SOCKET. IT IS NOT THE WALL SOCKET BECAUSE I TRIED IT ON A COMMERCIAL OUTLET ON A NEW 20A CIRCUIT BREAKER. THE ONLINE CHAT ROOMS ARE FULL OF CONCERNS ABOUT THIS. I CALLED FORD AND THEY DID NOT SEEM TO TAKE THE CONCERN SERIOUSLY AT ALL. THE VEHICLE IS IN PARK, TURNED OFF AND CHARGING.
THERE IS A TERRIBLE NOISE INSIDE THE CAR WITH THE WINDOWS DOWN, IT SOUNDS LIKE THERE IS A MILITARY HELICOPTER IN THE CAR WITH YOU. FROM DEALER TO FORD, THEY SAY IT IS "NORMAL" IT IS A SAFETY ISSUE WITH THE LOUD NOISE AND VIBRATION INSIDE THE CAR AT HIGHWAY SPEEDS. ALSO THE RADIO DOES NOT TUNE ALL THE FM RADIO STATIONS? WHY? I AM TOLD THIS IS NORMAL AS WELL AND MINE ISN'T THE ONLY CAR THAT HAS THESE PROBLEMS.
I TOOK MY CAR IN TO FORD FOR SERVICE ON DECEMBER 23, 2015. IT RECEIVED ALL GOOD MARKS INCLUDING NO SAFETY ISSUES. ON DECEMBER 26, 2015 I PARKED MY CAR AND WENT SHOPPING. WHEN I RETURNED, MY LEFT MIRROR WAS OUT OF THE PROGRAMMED POSITION. ONCE I STARTED THE CAR, THE BLIND SPOT SYSTEM DEFAULT AND CROSS TRAFFIC SYSTEM DEFAULT WARNINGS ILLUMINATED. I TOOK THE CAR TO FORD FOR SERVICE. THERE WAS AN ELECTRONIC SYSTEM LOCATED WITHIN THE MIRROR THAT WENT BAD FOR NO REASON. THIS MADE THE DETECTION SYSTEMS MALFUNCTION. THE ENTIRE MIRROR UNIT MUST BE REPLACED AND IT IS NOT COVERED UNDER WARRANTY. IT WOULD COST OVER $500.00 US TO REPLACE.
THE REAR RIGHT DOOR LATCH COMPLETELY STOPPED WORKING. THERE WAS NO ACCIDENT BUT THE DOOR NOW FREELY FLIES OPEN. VERY UNSAFE. THERE WAS A LARGE RECALL ON MANY FORD FUSIONS FOR EXACTLY THIS REASON BUT NOT YET THIS MODEL.
Trend Over Time
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Common problems reported
Quick Summary
The 2014 Ford Fusion has 92 UNKNOWN OR OTHER complaints on file. 3 crashes have been reported. Review the timeline above for detailed owner experiences.