221 complaints reported

2017 Ford Fusion Power Train

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
221
Crashes
1
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

May 2022

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11477872*DJR ******* DELETE VOQ *******

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2022
May 2022

The contact owns a 2017 Ford Fusion. The contact stated that after reversing the vehicle and then shifting to drive(D), the vehicle rolled backward with the transmission failure warning light illuminated. The contact was able to depress the brake pedal to stop the vehicle. The contact stated that the vehicle stopped, stalled, and could not be restarted. The contact disconnected the battery and waited for several minutes before restarting the vehicle and driving to the residence. The dealer and the manufacturer were contacted but offered no assistance. The contact was notified that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was 91,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2022
May 2022

Transmission failure while driving causing a safety issue for myself and others while immobilized in traffic. While stopped at a red light on a highway, my car failed to move forward when pressing the gas. There were no warning lights. Eventually after several tries the car lurched forward. A warning light finally came on when I reached my destination a mile away. The car was taken to a dealer who diagnosed transmission failure. The car has 63K miles on it and now requires a 5K repair to the transmission. The vehicle is still not repaired due to parts shortages.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2022
Apr 2022

The contact owns a 2017 Ford Fusion. The contact stated that while in drive(D) or reverse(R), the vehicle would jerk with the transmission warning light illuminated. The contact also stated that while driving at highway speeds, the vehicle would decelerate upon the depression of the accelerator pedal. The contact called several dealers in her area and was informed that there were no recalls on her vehicle. She was also notified that due to labor shortages, they would not be able to service the vehicle in a timely manner. The manufacturer was also notified of the failure and confirmed that there were no recalls on the vehicle. The vehicle was repaired by an independent mechanic. The failure mileage was 61,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2022
Mar 2022

The contact owns a 2017 Ford Fusion. The contact stated that while the gear selector was in the park (P) position, the gear indicator displayed the neutral position instead. Also, while driving at various speeds, the vehicle lost motive power and stalled. On one occasion while driving over a railroad track, the vehicle lost motive power and stalled. The vehicle was taken to the local dealer who diagnosed that the transmission shift cable bushing had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 90,800.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Mar 2022
Mar 2022

The contact owns a 2017 Ford Fusion. The contact stated upon reversing on a roadway, she depressed the brake pedal and shifted into drive, but the vehicle failed to respond and would not move. The contact stated that the vehicle remained in the middle of the road blocking traffic. There were several unknown warning lights illuminated. An independent mechanic arrived at the scene and diagnosed that the shifter cable bushing had detached. The independent mechanic tied a cable around the cable bushing and he was able to drive the vehicle back into the parking space. The vehicle was towed to the dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty and the VIN was not included in a recall associated to the failure. The failure mileage was approximately 66,758.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Apr 2022
Mar 2022

The transmission shifting cable bushing has gone bad. My car will not shift into park it’s stuck in neutral. Ford tried transferring but couldn’t. I was instructed to file report online. I have a case number for assistance for repairs.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2022
Mar 2022

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, she was unable to shift gears. The contact stated the shift system fault warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2022
Mar 2022

Turned off 2017 Ford Fusion SE 1.5l and received a msg: shift says fault - service soon. Car kept telling me it was not in park even though it did turn off. Placed wheel blocks behind the wheels because it was "parked" at an angle. I can't understand how the 2017 is excluded from the previous years recalls for the shift bushing issue. After checking the bushing, the car did start but will not shift.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Mar 2022
Jan 2022

The contact owns a 2017 Ford Fusion. The contact’s grandson stated that while driving approximately 65 MPH, the transmission failed to shift as designed. The contact’s grandson stated that the vehicle was driving like the transmission was slipping. The contact pulled over and had the vehicle towed to a local dealer where it was diagnosed with needing the transmission replaced however, the vehicle was not repaired. The contact stated that the check engine warning light was illuminated. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 76,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2022
Jan 2022

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was stationary, the vehicle failed to shift out of PARK. Additionally, the wrench warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the actuator replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 20,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2022
Jan 2022

A bushing attaching the shift cable to the transmission is plastic and failed preventing the shifter from moving into Drive or Reverse. This is a known Ford recall for the "shifter cable bushing" on almost 3 million Ford Fusions, but dealership stated that my Ford Fusion does not fall into the recall. Dealer charged $588.99 to repair a known Ford defective part that cost $3.68.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2022
Jan 2022

The contact owns a 2017 Ford Fusion. The contact stated while shifting into reverse, the gear shifter inadvertently shifted into park(P). The contact also stated the gear shifter was seizing continuously. The contact turned off and restarted the vehicle and the vehicle operated as needed. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the gear shifter. The vehicle was repaired; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure. The approximate failure mileage was 89,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2020
Oct 2021

Unable to place vehicle in park or shift vehicle with reliability. Vehicle does not safely reflect the gear that it is in (i.e. Lever in Park, transmission is actually in Reverse). While vehicle is in a gear, it may not actually move at all. Currently displays error message: Shift SYS Fault, Service required.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2021
Oct 2021

Shift linkage bushing disintegrated causing the shift linkage to separate completely from the transmission. Lost all ability to put car into any gear, including neutral. Couldn't even override the transmission selector lockout to put car into neutral as entire transmission was disengaged. Car was immobilized in the middle of the road while my girlfriend attempted to parallel park. Whole front half of car was left stuck in the traffic lane. Incident happened around 1pm Pacific time on 10/25/21. Dealer said my specifc VIN isn't covered under recall affecting similar Ford Fusion/Edge models. There were warning lights that appeared on 10/22 or 10/23. I can't remember for certain. At that point the car still shifted fine. I thought it was some kind of electrical malfunction or malfunction with the gear selector dial.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2021
Oct 2021

The contact owns a 2017 Ford Fusion. The contact stated that whenever the gear shifter was placed in reverse, the gear shifter inadvertently shifted out of reverse without driver input. There was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 17V427000 (Power train). The manufacturer was not informed of the failure. The failure mileage was approximately 65,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2021
Oct 2021

TL* THE CONTACT'S GIRLFRIEND OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE ENGINE WOULD EMIT AN ABNORMAL HUMMING NOISE WHILE IDLE AS THE CHECK ENGINE LIGHT WOULD APPEAR ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS ALSO AS THE CHECK ENGINE LIGHT WOULD APPEAR ON THE INSTRUMENT PANEL. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE CHARCOAL CANISTER WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V427000 (POWER TRAIN) WHICH THE CONTACT LINKED TO THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2021
Sep 2021

Was driving my cat and it popped up shift system fault. I couldn't move my car. It stalled in the middle of the road. I contacted several people about this. Found out the shifter cable came loose from the transmission. The clamp that hold its on was gone.i happened to just backed up and this happened. If this was to happen driving this could have resulted in a serious accident

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2021
Aug 2021

The contact owns a 2017 Ford Fusion. The contact stated that gear shifter failed. The contact sated that when the driver attempted to shift the gear shifter from reverse into drive, the gear shifter failed to shift into the drive position. The vehicle was towed to the dealer to be diagnosed. The mechanic informed the contact that the gear shifter cable was fractured. The dealer replaced the gear shifter cable. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2021
Aug 2021

Cracked Flexplate on 2.0L EcoBoost motor. Apparently this is a common issue on those Ford motors and it is not a recall, what I think it should be once it is a manufacturing defect and a repair will cost about 4K.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2021
Jul 2021

CAR HAS ISSUES WHEN ACCELERATING CAR SPUTTERS AND SHIFTS WHILE DRIVING ALSO WHEN PARKED IF PUT IN REVERSE GIVES HARD JERK INTO GEAR WHEN I LOOKED UP SHOWS TRANSMISSION ISSUES WHERE COMMON IN THIS MODEL OF VEHICLE.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2018
Jun 2021

The contact owns a 2017 Ford Fusion. The contact stated that upon shifting his gear lever into drive(D), the gears began to blink as the "system shift fault" warning light illuminated. The contact was able to move the vehicle into reverse(R); however, the shifter had become stuck in reverse. After the contact was able to place the vehicle into the park(P), he towed the vehicle to a dealer where they informed him that the shifter cable bushing needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2021
Jun 2021

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED. THE CONTACT WAS UNABLE TO SHIFT THE GEAR OUT OF PARK. THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2021
May 2021

My 2017 Ford Fusion 2.0L AWD with ~ 70k mileage car started to show an acceleration hesitation when starting from a stop on Thursday and Friday of the week. The following Monday morning, my car would start to vibrate when at a stop sign or traffic light when in drive. Over the following couple days, the vibration became excessive to the point that the car would vibrate excessively and stall if left in Drive when at a stop. When one is at a stop and puts the car into Park, the engine RPM's immediately surge and then settle down to a normal RPM. There were no warning lamps or messages on the dash. I took the car to my local Meineke on Friday of the same week and they determined that it was a Torque Converter issue and that is something that they could not do. I then took the car to my the nearest Ford Dealership in which they confirmed that the Torque Converter was indeed the issue. They said that they did get Warnings from their obd reader but there are still no warning lamps on the dash. The Ford Dealership filed a claim with Ford as a Torque Converter and/or Transmission are a known issue at this time. My car is the same model year, made at the same factory in the same assembly time as a known recall. My issue is similar to Recall no. 17V427000, but not exactly the same yet. Reference: https://auto-recalls.justia.com/ford/fusion/2017/17v427000/ I drove the following few days while waiting for Ford's approval to proceed with the repair/replacement but now feel the car sporadically surge at highway speeds and it's getting more noticeable over time. Ford declined my car for a recall. If one Googles the same model and issue, there are a LOT of people with the same issue around the same mileage. I'm continuing to hesitantly drive as I need to get to/from work. I'm proceeding with getting the Torque Converter/Transmission replaced via the Ford Dealership at at a cost of ~ $5k as I have no other options at this time.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2021
May 2021

THIS MORNING WHILE I WAS PULLING OUT MY DRIVEWAY EVERYTHING WAS FINE. I BEGAN TO PICK UP SPEED AND MY CHECK ENGINE LIGHT CAME UP, WRENCH LIGHT, THEN IT JUST DOWNSHIFT HARD STOPPED. CAR CAME TO A HALT AND IT WOULDN'T EVEN SHIFT OUT OF DRIVE. ONCE I GOT THE CAR OUT OF THE ROAD, I LOOKED AT THE TRANSMISSION CONTROL CABLE, THE RUBBER BUSHING WAS GONE. I CAN PICK THE ENTIRE CABLE UP AND DO IT WHATEVER I WANT WITH IT. I'VE LOOKED AROUND AND I AM SEEING MANY OF OTHER COMPLAINTS. THE ONLY SCARY THING IS MY DAUGHTER WAS WITH ME THIS MORNING WHEN IT HAPPENED, BUT THANKFULLY OUR ROAD ISN'T BUSILY TRAVELED ON.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2021

Trend Over Time

Complaints by year

Quick Summary

The 2017 Ford Fusion has 221 Power Train complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.