2007 Honda CR-V Structure

I am writing to formally express my dissatisfaction regarding the handling of the recall for my 2007 Honda CR-V due to frame corrosion. During the recall service, only a bracket was installed under the wheel well, addressing a single area despite extensive rust present throughout the frame and underbody. I believe the vehicle should have been considered for a buyback rather than a limited repair. Recently, my vehicle failed its safety inspection due to a rust hole in the frame, making it unsafe to drive and only suitable for scrap. When I contacted Honda for further assistance, I was informed that only recall-related issues would be addressed, and no additional support was offered. The presence of severe rust and a compromised frame poses significant safety risks, including: •Increased likelihood of structural failure in the event of a collision, which could result in serious injury or death. •Reduced effectiveness of critical safety components, such as seat belts and airbags, due to weakened mounting points. •Higher risk of suspension or wheel detachment while driving, potentially causing loss of vehicle control. I am deeply concerned about the safety implications and the inadequate resolution of the recall.

The contact owns a 2007 Honda CR-V. The contact stated while driving at an undisclosed speed, the contact heard a loud clanking sound coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed and determined that the subframe was completely rotted. The contact was informed that the vehicle could not be repaired. The contact was also informed that the vehicle was unsafe to drive. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 188,000.

See attached document for complaint

On 07/21/2023, I took my car to the dealership for an evaluation related to a recall on the Rear Frame Brace. The inspection revealed that my car was unsafe to drive, and I was informed that I could not take it off the dealership premises. Since then, I have been trying to reach an agreeable solution with America Honda Motor- Honda Recall, but they have not responded. I have also tried to get assistance from the Attorney General of my state but to no avail. The local Honda dealership still has possession of my auto, and this issue remains unresolved as of 02/11/2024.

The contact owns a 2007 Honda CR-V. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 23V228000 (Structure). The contact was informed that the dealer was unable to perform the recall repair due to a screw that had sealed due to corrosion. The dealer contacted the manufacturer. The manufacturer stated that since the screw was not able to be removed, to leave the screw as-is and the vehicle was still able to be driven. The contact had not spoken to the manufacturer. The failure mileage was 116,000.

The contact owns a 2007 Honda CR-V. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 23V228000 (Structure); however, the dealer was unable to fix the vehicle due to the extreme corrosion on the subframe. Additionally, the dealer informed the contact that Honda would offer a buyback of the vehicle. The manufacturer was made aware of the failure and opened a case. The failure mileage was unknown.

The contact owns a 2007 Honda CR-V. The contact stated while driving 50 MPH, an unknown component detached from the vehicle and the vehicle began to steer to the right independently. The contact stated that the Traction Control Malfunction warning light was illuminated. The contact continued driving to her destination. A dealer was not contacted. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the control arms, tie rods, sway bars, engine control unit (ECU), and the steering gear assembly needed to be replaced. The vehicle was repaired. The contact stated that on another occasion while driving, an unknown component detached from the vehicle. The contact stated that the Traction Control Malfunction warning light was illuminated. The vehicle was driven to the residence and parked. The vehicle was not drivable. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) and associated the previous failures with the recall. The contact called the local dealer and was informed to drive or tow the vehicle to their location to have the vehicle diagnosed. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 180,000.

The contact owned a 2007 Honda CR-V. The contact stated while driving at approximately 35 MPH, steering functionality was lost and drove off the road into a ditch. The contact stated no warning light was illuminated. The contact stated that there was no damage to the vehicle and the contact was unhurt. The contact had the vehicle towed to a body shop where it was diagnosed that the rear axle had separated from the frame due to severe corrosion of the rear supports. The vehicle was not repaired. The contact sold the vehicle for scrap. The contact had received notification of NHTSA Campaign Number: 23V228000 (Structure) and related the failure to the notification. The manufacturer was informed of the failure. The failure mileage was approximately 230,000.

The contact owns a 2007 Honda CR-V. The contact stated that while stopped at a stop sign, the rear passenger’s side subframe detached. The contact related the failure to NHTSA Campaign Number: 23V228000 (Structure). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 187,000.

The contact owns a 2007 Honda CR-V. The contact stated that while his wife was at a complete stop, the vehicle jerked upon acceleration with the Traction Control Malfunction warning light illuminated. The contact’s wife pulled over and discovered that the rear driver’s side tire was inverted inside the wheel well. Due to the failure, the vehicle was towed to a dealer where the contact was informed that the vehicle was included in NHTSA Campaign Number: 23V228000 (Structure). Despite the recall, the vehicle remained in the possession of the dealer due to the part not being available. The manufacturer was also notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 212,000.

The contact owns a 2007 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2007 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure); however, the part to do the recall repair was not yet available. The local dealer and other unknown dealers were notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2007 Honda CR-V. The contact stated that while driving at an undetermined speed the rear suspension detached from the frame and drove into a ditch. There were no warning indicator lights illuminated. The vehicle was towed to the contact's residence. The contact called the local dealer. The vehicle was not diagnosed or repaired. There were no reported injuries, air bag deployment, fire or police reports filed. The manufacturer was not contacted. The failure mileage was approximately 182,000. The contact stated the failure was related to the NHTSA Campaign Number: 23V228000 (Structure).

The contact owns a 2007 Honda CR-V. The contact stated that while driving at 60 MPH, the rear driver's side control arm detached from the rear sub frame. The vehicle was towed to a motel and then to the residence. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The contact was later made aware of NHTSA Campaign Number: 23V228000 (Structure) from the news media for which the VIN was included. The failure mileage was approximately 200,000.

The contact owns a 2007 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, an abnormal sound was coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic who confirmed the corrosion failure and linked that failure to the recall. The failure mileage was approximately 210,000. VIN tool confirms parts not available.

The contact owns a 2007 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Passenger side rear door lock stuck in locked position Passenger in rear can not get out of vehicle Have not taken to dealer

VEHICLE FAILED STATE INSPECTION DUE TO EXCESSIVE CORROSION IN THE REAR FRAME AND THE RISK OF THE REAR-TRAILING SEPARATING FROM THE FRAME AND LIKELIHOOD OF AN ENSUING ACCIDENT. THE INSPECTION STATION STRONGLY RECOMMENDED AGAINST REPAIR DUE TO THE STRESS POINT, AND INTEGRITY OF THE SURROUNDING STRUCTURES. I OPENED CASE # 10157114 WITH AMERICAN HONDA, AND THEY HAVE THE DOCUMENTATION OF THE ISSUE ALONG WITH PICTURES TAKEN BY AN AUTHORIZED HONDA DEALER. THIS SAME ISSUE WAS IDENTIFIED IN 2019 BY TRANSPORT CANADA RECALL # 2019025. HONDA CANADA'S STATEMENT REGARDING THE RECALL: "EXCESSIVE CORROSION TO THE REAR FRAME MAY RESULT IN FRAME STIFFENER PERFORATION AND, IN EXTREME CASES, CAUSE THE REAR-TRAILING ARM TO SEPARATE FROM THE VEHICLE'S FRAME STRUCTURE. A SEPARATED REAR-TRAILING ARM MAY CAUSE THE VEHICLE TO BE DIFFICULT TO CONTROL, INCREASING THE RISK OF A CRASH." AMERICAN HONDA (USA) REFUSES TO RECOGNIZE THE ISSUE, AND INSISTS THIS IS ONLY A HONDA CANADA ISSUE. THE PROBLEM WITH THAT STANCE IS THAT CANADIAN PRODUCTION OF THE CR-V MODEL DID NOT BEGIN UNTIL THE 2012 MODEL YEAR. CR-VS FOR BOTH THE CANADIAN AND US MARKETS FOR THE 2007-2011 MODEL YEARS WERE PRIMARILY PRODUCED IN EAST LIBERTY, OH, USA AND SAYAMA, SAITAMA, JAPAN. THUS THE MANUFACTURING SPECIFICATIONS FOR THE FRAMES OF THE VEHICLES SUBJECT TO THE CANADIAN RECALL WILL EXACTLY MATCH THOSE SOLD IN THE USA AS THEY CAME OFF THE SAME PRODUCTION LINES. THE VEHICLE SUBJECT OF THIS COMPLAINT WAS ASSEMBLED AT THE JAPAN FACILITY.

WHILE DRIVING TO WORK, JUST COMING OFF THE HIGHWAY, I NOTICED MY CAR BECAME VERY DIFFICULT TO CONTROL. I IMMEDIATELY PULLED OVER, AND SAW MY BACK DRIVER'S SIDE TIRE AT A VERY STRANGE ANGLE. I CALLED THE TOW TRUCK. WE BOTH LOOKED UNDER THE CAR, AND IT APPEARED TO BE THAT THE ARM CAME DISLODGED FROM THE FRAME ON THAT SIDE DUE TO EXTENSIVE CORROSION. WHEN COMING HOME I GOOGLED THE ISSUE, AND SAW CANADA HAD A SAFETY RECALL FOR THIS EXACT PROBLEM, IN HUMID AREAS THAT USE SALT FOR DE-ICING. COASTAL NEW ENGLAND WOULD ALSO FALL UNDER THESE CONDITIONS, AS WOULD MANY OTHER NORTHERN AREAS OF THE UNITED STATES. THIS SHOULD ABSOLUTELY BE RECALLED HERE AS WELL. IF IT HAD HAPPENED 5 MINUTES SOONER, I COULD HAVE BEEN IN A SERIOUS ACCIDENT.

WATER IS GATHERING IN THE SPARE TIRE CARGO AREA AFTER IT RAINS

REAR PASSENGER DOOR LOCKS MAKE A LOUD REPETITIVE NOISE WHEN OPENING, CLOSING, LOCKING AND IN MOTION. SOMETIMES THE DOOR DOES NOT LOCK/UNLOCK

TL* THE CONTACT OWNS A 2007 HONDA CR-V. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE USAGE OF THE REAR PASSENGER DOOR LOCK. THE DEALER WAS CONTACTED AT (HONDA APOSTLAKIS LOCATED AT 3156 ELM RD CORTLAND OHIO 4410) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THERE WAS A MANUFACTURERS RECALL THAT HAD EXPIRED RELATED TO THE FAILURE. THE MANUFACTURER HAD NOT BEEN CONTACTED NOR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

DOOR LOCKS KEEP GOING OUT. VEHICLE WON'T LOCK, ALARM DOESN'T WORK, SOMEONE CAN JUMP IN MY CAR AT A STOP LIGHT. I'M A WIDOW ALONE. THIS THE 3RD DOOR THE LOCKS BROKE IN 3 YRS. COST SEVERAL HUNDRED DOLLARS EACH TIME.

TL* THE CONTACT OWNS A 2007 HONDA CR-V. THE CONTACT STATED THAT THE DOORS OF THE VEHICLE FAILED TO OPEN AND CLOSE FROM THE INTERIOR AND EXTERIOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR DOOR ACTUATORS NEEDED TO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT A MANUFACTURERS RECALL RELATED TO THE FAILURE HAD EXPIRED IN MID NOVEMBER OF 2015. THE FAILURE MILEAGE WAS 98,000.

DOOR LOCK ACTUATORS FOR REAR DOORS ARE DEFECTIVE. UNABLE TO LOCK REAR DOORS.