29 complaints reported

2017 Hyundai Tucson Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
29
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Feb 2025

RIGHT REAR PASSENGER DOOR WILL NOT OPEN WHEN ACTUATING HANDLES INSIDE OR OUTSIDE THE VEHICLE. UNABLE TO REMOVE CHILD OR ALLOW PASSANGERS SAFE EXIT OF VEHICLE. IF YOU PULL THE HANDLES TWICE OR SIX TIMES IT WILL SOMETIMES OPEN. INTERMITTANT ISSUE, ACUATORS ALL APPEAR TO WORK AND BE IN GOOD CONDITION.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Feb 2025
Nov 2024

The rear driver's side door will not open, neither with the remote nor manually from both the inside and outside. Without enabling rear passengers to exit the car during an emergency is very much a safety issue. No warning lamps or messages.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Dec 2024
Sep 2024

Paint is peeling off of the door handles, the roof, and the mirrors. There is no reason for a 2017 to have this issue. It started 6 months after I bought the car in 2022. I called them Hyundai customer center with no help.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Dec 2022
Jul 2024

UNKNOWN the white paint is peeling off of my car causing it to rust the dealership took pictures and inspected it and started a good will claim and said it should be fixed under that and then came back a month later and said hyundai has now canceled all of there goodwill claims for paint repair

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2023
Jul 2024

This is the second time this year one of the doors refused to open. In May the front passenger door would only open if outside handle was jiggled a few times. Two weeks ago rear door behind driver refuses to open at all - from inside or out! I have small children and this is a safety issue!! I’m terrified either the kids or I will become trapped in an emergency or other unsafe situation. In additional to the emotional impact of this is the financial. The interior door panel - which is plastic - most likely will break and need replacement. Vehicle needs to be in shop for nearly 2 weeks. I can’t trust this vehicle and will never buy this brand again. In the interim a safety recall needs to be initiated. I would not want to dump this unsafe vehicle on someone else with children or elderly people they transport. PLEASE DO something soon!

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Apr 2024
May 2024

Door latch assembly failed and will not allow driver side door to be opened after locking. Door must be opened from inside to get in. Both rear doors were already repaired several years ago for same issue under warranty but that has now expired.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Nov 2023
Sep 2023

The passenger front door and the driver side back door latches do not work I am unable to open the doors

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Sep 2023
Sep 2023

My front doors on the Tucson when first unlocked will not open from the outside, this is a huge safety issue as if there were a crash or fire where anyone in the front seats were unconscious then help would not be able to get them out quickly, this would endanger not just drivers and passengers but also first responders. This needs to be a Hyundai recall as this is one of thousands of reports on this.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jul 2023
Jun 2023

Rear drivers side door will not open. Difficult to access kid in car seat. It has not been taken to dealer yet, BUT it’s a common and expensive failure of door latch discussed online.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2023
Mar 2023

Rear door on driver side suddenly won't open from inside or outside. The electric locks can be heard locking and unlocking but door handles do nothing. There are no messages or alerts. The concern is not being able to get someone out in the event of an emergency. There are many complaints about door actuator failures on the internet on several Hyundai models.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Mar 2023
Oct 2022

Door actuator stopped working on passenger rear door so door can’t be opened from inside or outside handles. Car is 2017 and under 55,000 miles but dealer says it is not a safety issue and can’t work on it for 3 months. What?!!!!! I can’t get my child out of the rear of the car. This is a HUGE safety issue and happening to a ton Of Hyundai vehicles of 2015-2018 timeframe. So many that there are Hyundai forums addressing this and no one is being helped. Dealers are not willing to fix this or cover as a warranty item. Should be a safety recall item immediately.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Mar 2022
Oct 2022

The driver's door gets stuck on a regular basis preventing entrance from the outside. This problem causes an inconvenience of needing to open the door from the inside of the car. As a reference, a few years ago the same issue above occurred but with the back door in which Hyundai repaired.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2022
Sep 2022

The door latch (handle) on the rear driver side door is unable to open the door from the interior or exterior of the vehicle.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jul 2022
Jul 2022

The rear passenger door on my 2017 Hyundai Tuscon will not open from either inside or outside of the vehicle despite the door being confirmed as unlocked. This is a huge safety issue as my rear passenger, currently, my 6-year-old would effectively be trapped in the vehicle during an emergency. This also requires my son to climb up to the front seat to exit the vehicle at school as I am required to allow him to exit from the right side of the car for safety reasons. There were no warning indicators for this. The issue first appeared yesterday, 9/6/202, when I went to take my son to cub scouts and could not open the vehicle door to let him in the car. I am making an appointment with Hyundai but a basic Google search shows this is a widespread issue with Hyundai vehicles in this year range and given the grave concern for safety I do not understand why this is not a recall.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jun 2022
Mar 2022

Driver door will not open after unlocking it without forcefully throwing your weight into it repeatedly and trying to open it until it does.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Aug 2022
Dec 2021

All of a sudden the passenger rear door cannot be opened either unlocked manually or with the remote. I believe it is the actuator. Online forums say this is a huge problem and also a safety risk. If a person cannot exit the vehicle in an emergency this is unacceptable.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Dec 2021
Dec 2021

DOOR OPERATION WAS WORKING FINE. THEN AFTER A TRIP UNLOCKED AND WALKED AROUND CAR TO REMOVE MY FIVE YEAR OLD AND DOOR WILL NOT OPEN. LOCK ENGAGES, HOWEVER DOOR WILL NOT UNLATCH.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Nov 2021
Nov 2021

REAR PASSENGER SIDE DOOR NO LONGER OPENS WHEN "UNLOCKED". SAFETY HAZARD FOR PASSENGERS RIDING IN THE BACK, LIKE MY TODDLER. VEHICLE WAS PARKED WITH THE IGNITION ON AND CHILD IN THE ADJACENT SEAT. AFTER MANY TRIES TO LOCK/UNLOCK IT OPENED. NOW IT WILL NOT OPEN AT ALL UNDER ANY CIRCUMSTANCE.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jun 2021
Nov 2021

THE PASSENGER DOOR ON THE DRIVER SIDE LOCKED ITSELF. CANNOT BE OPENED FROM EITHER INSIDE OR OUTSIDE. IT IS SAFETY CONCERN SINCE I CAN'T PUT CHILD LOCK ON THE OTHER PASSENGER SIDE JUST INCASE IT LOCKS ITSELF TOO. MY CHILD IS NOT SAFE

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Aug 2021
Oct 2021

When attempting to open the passenger side door after unlocking the car, the handle must be pulled numerous times. The door opens from the inside of the car with no issues, but cannot be opened from the outside. It started as three pills would open the door, but now it’s upward of 5-10 hard pulls to open the door from the outside of the vehicle. No warning lamps on the dash and only 37,000 miles. Not diagnosed by the manufacturer. This causes a major safety issue when needing to access the vehicle from the exterior and not being able to quickly or efficiently get into the vehicle.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: May 2021
Jul 2021

Driving down 130 route, when my hood opened up and smashed my windshield...Driving about 55 miles an hour..

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jul 2021
Apr 2021

LEFT REAR PASSENGER DOOR WILL NOT OPEN, DOOR LOCKS WORK BUT DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Apr 2021
Mar 2021

BACK RIGHT PASSENGER DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. I'VE READ ONLINE THAT MANY PEOPLE WITH 16-17 TUCSON'S HAVE HAD THIS PROBLEM. THIS SHOULD BE A SAFETY RECALL BECAUSE IN THE CASE OF AN ACCIDENT I DON'T KNOW HOW SOMEONE COULD BE HELPED OUT OF THE CAR WITHOUT CUTTING THE DOOR OFF. YOU CAN'T GET IN OR OUT THROUGH THAT DOOR VEHICLE WAS STATIONARY WHEN I NOTICED THE PROBLEM. PROBLEM EXISTS WHETHER ENGINE IS ON OR OFF.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Mar 2021
Mar 2021

THE REAR DIRVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE WHEN UNLOCKED. THE LOCKING MECHANISIM WORKS FINE, BUT THE HANDLE WILL NOT OPEN THE DOOR. THERE IS NO DAMAGE TO THE DOOR OR THE HANDLE. SOMETIMES IT WILL OPEN FROM THE INSIDE BUT IS NOT CONSISTANT. THIS IS A SAFETY HAZARD AS I HAVE A TODDLER THAT RIDES IN THE BACK SEAT DAILY. HOW AM I SUPPOSED TO QUICKLY GET HIM OUT OF THE CAR IN AN EMERGENCY SITUATION IF THE DOOR WILL NOT OPEN? THIS IS VERY SCARY TO THINK THAT I COULDNT REMOVE MY CHILD FROM THE CAR IN AN EMERGENCY. PLEASE HAVE HYUNDAI MAKE THIS RIGHT!

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Mar 2021
Mar 2021

REAR DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE HANDLES.

Type: Vehicle, Vehicle: 2017 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: May 2021

Trend Over Time

Complaints by year

Quick Summary

The 2017 Hyundai Tucson has 29 Structure complaints on file. Review the timeline above for detailed owner experiences.