2015 Jeep Cherokee Power Train

The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "4-WD Service Needed" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving approximately 60 - 65 MPH, the vehicle failed to accelerate and independently shifted to neutral, causing the vehicle to fail to accelerate. The check engine warning light was illuminated. The contact coasted to the side of the road and had the vehicle towed to a certified mechanic who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The mechanic retrieved NHTSA Campaign Number: 16V529000 (Power Train) from the website. The vehicle was not repaired. The dealer was contacted and confirmed that the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 101,500.

4WD stopped working shortly after purchase. Light comes on and off at will.

Vehicle stopped moving forward as I was driving without warning and would not shift into any gear, not even neutral, pressing the accelerator was not responding. If I had been in high rate of speed road traffic, this sudden loss of forward motion could have been catastrophic. The vehicle was towed to the same dealer that performed the recall repair that was supposed to prevent this incident from occurring, results are attached. There were no warning lights or signs of an impending problem. The car has been towed back to my driveway.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 65 MPH, there was a thumping sound coming from the rear of the vehicle. The vehicle was taken to the residence. The contact stated that the following day, he observed condensation under the rear end of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 112,002.

The 4WD unavailable notification is displayed on the Jeep. I took the vehicle to a mechanic, and was told that the Power Transfer Unit needs to be replaced. Currently in a battle with a Jeep dealership, over whether or not they should honor the extended warranty on the PTU.

The vehicle shows "4wd system unavailable service required" i took the vehicle to the dealership where they stated the PTU transfer case is not shifting. Dealership did not fix and said it is not covered under the recall for the PTU.

The transmission has had issues since we purchased the vehicle. The issues sometimes makes you feel unsafe when accelerating. Issues include hard shifting in lower gears, jerking, lurching, and sudden surges when accelerating. I have complained multiple times to the dealership during routine maintenance visits. They have performed several software updates but does not seem to help.

The PTU spline issues already recalled on 2017-2019 year Jeep Cherokee and other Stellantis vehicles, is affecting my 2015 Jeep Cherokee. See NHTSA Campain Numbers 25V011000, 23V302000, 20V343000.

PTU has been replaced out of pocket and will need to be again. Also when turning right it feels as if a fuel cut happens. Every other year has been addressed but mine has not been tho 2015 has been know to be one of the worst years

On several occasions, I have been driving the vehicle when it suddenly shifted gears and lurched forward unexpectedly. This action is so powerful it feels like another car has hit me from behind. This was a transmission failure and is available for inspection. Both myself and my family members have suffered whiplash-like neck injuries from these repeated incidents. The automobile puts us at risk of colliding with another vehicle, shifting out of gear, and stopping in the middle of the road or highway while driving. The dealer checked the vehicle, and they could not reproduce the problem. The dealer has inspected the vehicle. There were no warning lamps, messages, or other symptoms of the problem prior to failure. The problem began in 2020 and has gotten worse over time. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We bought the car brand new at Lithia Motors in Roseburg Oregon. After just a few months of driving, there was a noticeable clunk in the transmission at approximately 30-40 mph that occurred at random and included a shudder. The problem seemed to occur about every 3 or 4 days. We took the car to Lithia and they could not replicate the problem. Lithia did do some software updates. We were advised of a class action suit regarding the transmission. We made a claim and we were denied because they said we did not report the issues enough to Lithia. We appealed that because we told Lithia about the problem every time we took the car to their facility for oil changes. In December of 23 we had an issue with the car missing and took it to Lithia. The replaced injector one and advised there was minimal seepage from the oil filter. It was not explained that it was a transmission oil cooler. In [XXX] there was a code to service transmission. Minutes later the car was losing power and barely made it up the hill to our house. A return trip to Lithia and they said replacing the transmission cooler might resolve the problem but maybe not. A second opinion AAMCO said the same thing. The AAMCO mechanic showed me the transmission cooler and a puddle of oil that had settled below the leak in between the manifold. I told him I though that was the motor oil filter. On the way back home, the car again failed going up hill to our residence. The car is not safe to drive. There is potential for engine fire. I think a transmission oil cooler in the center of the engine near the manifold does not make a lot of sense. This car has 104,000 miles. I think there should be a safety recall on these cars to include full repair of the drive train. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

•What component or system failed or malfunctioned, and is it available for inspection upon request? A. The drive train PTU and it is available for inspection upon request. •How was your safety or the safety of others put at risk? A. According to FCA this problem could cause an accident as I could lose all power while driving if it fails completely while in motion and I have not been able to use my 4WD drive reliably when needed. •Has the problem been reproduced or confirmed by a dealer or independent service center? A. The problem is a known issue by FCA. At Safford Chrysler Jeep Dodge of Warrenton the service writer told me that my vehicle was not throwing out the right code for the work to be covered by warranty, however now Chrysler is saying that because my code C14A7-97 does not align with the codes under this "warranty" they will not cover this replacement. The codes that are under this warranty are P1720-00 and P215C-00. Chrysler is aware that this part is faulty and should be held responsible for fixing this as it could be deadly. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A. Yes, I took my vehicle to Safford Chrysler Jeep Dodge of Warrenton on [XXX] to have a problem with the service 4x4 dash light continuously coming on diagnosed and repaired. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A. Yes, the Service 4x4 MIL light started coming on almost daily. I first noticed the problem about 3 years after purchasing the vehicle and mentioned it to the dealer and they applied the [XXX] software patch. This did not fix the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Jeep Cherokee. The contact stated that the shifter light and the 4WD lights remained illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the lights had illuminated due to the transfer case failure. The contact was informed that the transfer case needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000. The VIN was not available.

"Service Shifter" light comes on. When this happens, the 9 speed shifter stops working. Also, all of the vehicle information system shuts off.

After the recall was completed on the drive spline and the software was updated the transmission started to hold gears, miss gears, and hard shift so badly at times where I almost was rear ended getting onto the highway numerous times.

The contact owns a 2015 Jeep Cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking underneath the rear end of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear differential had fractured internally and needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving 45-50 MPH, the vehicle experienced hard shifting. There was no warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was taken back to the residence. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 115,000.

The Power Transfer Unit has been diagnosed by dealer as, "Internal failure within PTU obstructing shift". This unit automatically transfers power to a rear wheel or wheels whenever the front wheel or wheels loses traction/slips due to wet, slick surfaces. This action enables vehicle to regain traction and stabilize control of vehicle. Without it loss of traction cannot be corrected putting the vehicle at risk of a catastrophic accident. The dealer has not repaired this and it has been over two months that I continue to drive this vehicle. The reason dealer has not repaired as told to me is that the part is unavailable due to high demand indicating that this is not an isolated incident.

About six weeks ago the "check 4WD" light started coming on intermittently and would then go off. I had the car checked before a road trip (that we didn't take for safety reasons) and my shop found a 2020 recall (W48/NHTSA 20E-037) for "all Chrysler models." I brought the car to Jeep of Chicago on [XXX] and the diagnostic found metal particles in the PTU fluid. I then opened a case ([XXX]) with Chrysler, which I was told on [XXX] they cancelled without contacting me or Jeep of Chicago because my VIN wasn't associated with any recalls. I found that Chrysler recalled 2016/2017 Jeep Cherokees for this issue and I was told by service people at Jeep of Chicago and Fields Jeep they have had a number of Jeeps come in for this issue. I was quoted $2818.55 to fix this and want Chrysler to pay for this. I am hoping NHTSA can help with this as it is a known safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated and the Service 4-WD message was displayed on the dashboard. The contact researched online and became aware of NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The vehicle was driven to a dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The dealer stated that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 205,000.

PTU failed. This is a known engineering failure in these models and there is no recall for it.

The contact's son owns a 2015 Jeep Cherokee. The contact stated that on several occasions while in reverse(R), there was a repeated thump coming from the vehicle. The contact stated while driving at various speeds on several occasions, the transmission inadvertently shifted into Drive-2 and remained stuck in second gear. Additionally, the contact observed an unknown message that appeared, and the check engine warning light was illuminated. The vehicle was steered off the highway, shifted into park, and then back in drive; however, Drive-2 remained selected. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 158,323.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed a failure with the transmission. The contact stated the vehicle jerked abnormally. There was no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 160,403.

SER 4WD lights and beeps went on they turn off and back on within 5 minutes. Took to a repair shop and they stated it’s a PTU. However can’t get it fixed because no parts are available . Repair shop said there has been recalls on this problem.

Since very beginning, this vehicle has issue with shifting gears. In the middle of the road, it abruptly shifts the gears with scary noise and whole car vibrates like someone crashes you. I was in the dealer twice for this problem and there was a recall as well. But it didn't fix the issue.