163 complaints reported

2016 Jeep Cherokee UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
163
Crashes
4
Fires
2
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jun 2023

Sometimes when driving a message comes up that says check shifter. I cannot get the message off and have to pull over and restart the car, Sometimes a couple of times before the message goes away. This happens often.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Mar 2023

My dash is bubbling up. The topsy the windshield needs replacing.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2022
Mar 2023

received message on dashboard service transmission after 22,700 miles and bringing car to delearship where car was purchased and has been serviced I was just informed transmission is out need new transmission. This is my second Jeep at the same dealership with transmission being a faulty one, also with less than 25,000 miles

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2023
Jan 2023

My "SERVICE SHIFTER" light keeps coming on. I have had it looked at 2 different times before. I have owned the vehicle for almost 2 years, and has done it after the 2nd month of having it.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2023
Dec 2022

i have a failed power transfer unit (PTU) 4WD light is on. This should be considered a recall i found that thousands of jeep owners have this same issue

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2022
Aug 2022

I have owned my 2016 Jeep Cherokee Limited for a little over two years. I have had it to a dealership twice now for the service shifter light coming on. The first time it was covered under warranty, the second time it was covered by the dealership because it was only a couple months later. It is now coming back on again and the dealership said that if it happened again I would have to pay for it the next time.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2022
Jul 2022

Vehicle stalled out while driving

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2022
Jun 2022

4WD service light on. Diagnostic and servicing reveals blocked PTU. There is a recall for it, but it’s VIN specific and my Jeep is not covered.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2022
Dec 2021

I purchased my 2016 Jeep Cherokee in 2018 and within 3 months my service shifter light came on. I had it fixed by the dealership. 6 months later it happened again and I was told it was most likely a faulty part used the first time. Since then I have had the shifter console and wiring inside replaced a total of 4 more times, luckily up until this point was covered under my extended warranty. However my warranty expires in January of 2022 and the service shift light just came on again for what will now be the 7th time. Once my warranty is over, I will not be able to cover the $500 each time twice a year to have it fixed. I have seem dozens and dozens of people report on this issue and nothing has been done. It has also caused my transmission to slip or multiple occasions as well as hesitate when accelerating.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2021
Dec 2021

Jeep has a system in the vehicle through Mopar that allows the owner to use an app to remote start the vehicle, track where the vehicle is located, track maintenance issues. This system also allows the driver to talk to text which is a safety feature of the vehicle. Cellular providers are no longer going to support the 3G chip in the vehicle and Jeep states they are unable to update a single chip in the vehicle hence disabling this safety feature. This is a HUGE concern.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2021
Nov 2021

The shifter lights blink and turn red while at a stop light. The car would not run. I had to turn off and on again. This happened several times. Sometimes the shifter lights blink at night and the battery gets drained.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2021
Nov 2021

THE 'SERVICE SHIFTER' ALERT IS ON, I HAVE A 2016 JEEP CHEROKEE WITH 21000 MILES. I HAVE DONE SOME INVESTIGATING AND IT LOOKS LIKE THIS IS A MAJOR PROBLEM FOR MANY JEEP'S, YET IS NOT A RECALL.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Sep 2021

Service shifter light will come on when I ship from PRND and sometimes like when I am in a car wash in Nuetral I can't get it to shift

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2021
Sep 2021 Fire

I had my car parked in a public parking garage for a few hours, and it suddenly caught on fire on the backside of the car. There were no warning lights or anything like that before hand. The whole back of the car is burned and the cars on either side of me were damaged as well. The fire department had to come put the fire out. I don't know for sure, but it sure seems like it might have been the same Power Liftgate short circuit issue that the 2014-2015 Jeep Cherokees got recalled for (https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V393-6798.pdf)

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2021
Jul 2021

sense my Fiance bought the vehicle this vehicle has been having issues the Battery has been replace for no reason it die , than when you are driving in a parking tends to shut off or it will pull hard , the recent incident was me in the intersection and as I was turning the vehicle stop and wouldn't pick up speed and it took like 10 seconds to be able to work again and and once in a while it will pull as you are driving , the last incident was today the start /stop system give me a Orage light saying is unavailable , We bough the vehicle back in 2018 and sense than the problem has been mile , the vehicle has less than 100k miles to be working like than and sense it has been acting more and more now , I'm starting to be afraid for my safety and my kids safety . and is important to know about this issue .

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2021
Jun 2021

I keep getting a "shifter service" when I start my vehicle and even when I stop my vehicle. I have to turn the car on and then back on sometimes twice before it will stop. This started about 3 years after I bought the car and has been getting worse every since. I feel this is a safety issue because you cannot see the odometer when driving and have know idead how fast your might be going. You do not always have a place to pull over to turn your car off and back on. THIS NEEDS TO BE A RECALL! I have read hundreds of blogs where this is happening on this jeep type from years 2014 through 2019.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2021
Apr 2021

I BROUGHT JEEP TO DEALERSHIP AND WAS TOLD THAT POWER TRANSFER UNIT HAS GONE BAD AND NEEDS TO BE REPLACED. OTHER 2104-2017 JEEP CHEROKEES HAVE HAD A RECALL ON THIS UNIT BUT MY VIN DOES NOT SHOW A RECALL IN PLACE. DID THEY PUT IN A DIFFERENT PTU IN MY CAR THAN THE OTHER 67,248 JEEPS? CAR SHIFTS I TO 2WD OR 4WD DRIVE BY ITSELF

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2021
Mar 2021

SERVICE SHIFTER MESSAGE KEEPS APPEARING, AND SOLID RED LIGHTS STAY ON THE SHIFTER DISPLAY PRND WHEN I TURN THE CAR OFF IT DISAPPEARS BUT RETURNS IN LESS THAN 2 MILES DOWN THE ROAD. THE SHIFTING IS ROUGH AND JUMPY. HAD CAR LESS THAN 1 WEEK.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2021
Feb 2021

MY JEEP SHUTS OFF WHEN IN MOTION. LAST NOVEMBER I WAS ON A HIGHWAY WITH MY TODDLER IN THE BACKSEAT WHEN IT SUDDENLY SHUT OFF. I TOOK IT TO THE DEALER AND THEY SAID IT NEEDED AN "UPDATE" ON THE TRANSMISSION. NOW IT IS A FEW MONTHS LATER AND AGAIN TODAY IT SUDDENLY TURNED OFF WHEN I WAS ABOUT TO GET ON THE HIGHWAY. I CALLED THE DEALER AND THEY SAID THERE IS A RECALL ON THE PCM THAT MAYBE COULD BE CAUSING IT TO SHUT OFF. THEY CANNOT EVEN GIVE YOU A QUICK APPOINTMENT AND EXPECT ME TO DRIVE THE CAR AS IT IS, COMPLETELY UNSAFE AND ALMOST CAUSING FULL COLLISION ON TWO OCCASIONS. HOW CAN NOBODY CARE THAT THIS IS COMPLETELY UNSAFE AND COULD CAUSE DEATH IN A COLLISION WHEN THE VEHICLE IS IN MOTION? THEY JUST KEEP SAYING THEY UNDERSTAND BUT THAT IT JUST NEEDS AN UPDATE AND FOR ME TO JUST WAIT A WEEK OR MORE UNTIL THEIR NEXT APPOINTMENT. THEY SAY I SHOULD HAVE BEEN NOTIFIED BY MAIL OF ANY RECALL OR UPDATE BUT I HAVE NEVER RECEIVED ANY NOTICE OF ANYTHING.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Feb 2021

SERVICE SHIFTER WARNING KEEPS POPPING UP. ONCE I TURN THE CAR OFF IT GOES AWAY FOR A FEW THOUSAND MILES THEN POPS BACK UP. DEALERSHIP SAYS THEY ARE UNSURE WHY THIS WOULD COME ON. IT HAS HAPPENED MULTIPLE TIMES OVER THE PAST 4 YEARS OF US GETTING IT BRAND NEW. TODAY WAS THE MOST RECENT & WHEN I DECIDED TO GOOGLE IT & SEEN WHERE YOU CAN PUT IN INTO THIS SITE.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Feb 2021

Shifter service light came on, made an appointment with the dealer, they did a diagnostic test, said battery was bad and said he really didn't think the shifter needed replacing. The battery was replaced and about 6 weeks later, the light came on again, and after reading some forums, it looks like this is a rather common probably with jeeps, so why is this not a recall? It also seems like the problem doesn't even go away after having the shifter kit replaced.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2021
Feb 2021

MY CAR WILL JUST DIE WHILE I AM OPERATING IT. THEN IT WILL TURN RIGHT BACK ON, AND DRIVE FINE. IT GOES INTO A GHOST MODE, POWER STEERING STILL WORKS.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Jan 2021

AS I AM DRIVING ALONG, THE CONSOLE ABOVE THE STEERING WHEEL TELLS ME THAT I NEED TO 'SERVICE SHIFTER'. I TURN THE CAR OFF AND BACK ON, THEN IT REPEATS. THE DEALERSHIP TELLS ME THAT THEY ARE NOT SURE WHY IT IS DOING THIS.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2021
Dec 2020

SERVICE SHIFTER WARNING LIGHT HAS POPPED UP ON MY JEEP TWICE NOW.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2020
Dec 2020

VEHICLE DIES AND YOU LOSE POWER STEERING AND BRAKING. VEHICLE WAS BEING DRIVEN VERY SLOWLY IN A RESIDENTIAL AREA WHEN IT WOULD NOT ACCELERATE AND DIED. POWER STEERING LOSS AND BRAKE LOSS MAKES IT VERY HARD TO PULL OVER. DEALERSHIP CAN'T FIND ANYTHING WRONG WITH IT OR DUPLICATE THE PROBLEM. THIS CAR IS DEATH TRAP AND I WOULD LIKE THE ENGINE REPLACED. OR BE ABLE TO GET RID OF IT WITHOUT PAYING A FORTUNE. ALSO 2 DAYS BEFORE THIS IT STOPPED ACCELERATING WHILE GOING 50 PMH.

Type: Vehicle, Vehicle: 2016 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2020

Trend Over Time

Complaints by year

Quick Summary

The 2016 Jeep Cherokee has 163 UNKNOWN OR OTHER complaints on file. 4 crashes have been reported. Review the timeline above for detailed owner experiences.