97 complaints reported

2018 Jeep Cherokee UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
97
Crashes
1
Fires
2
Injuries
1

Complaint Timeline

Chronological view of owner reports

Jul 2022

I had stopped at a stop sign & as I proceeded to pull out, the jeep came to a complete stop without any power. After pushing the jeep out of the road after several attempts to restart were unsuccessful, jumper cables were used & were still unsuccessful. A new battery was installed but the jeep still would not start. It was towed to the local dealership for repair after a local repair shop was unable to successfully diagnosis the problem. It was determined there was a short in the power transfer unit that caused a short that would blow a fuse causing the engine to shut down. I was almost 7 hours from home & just moments from getting on the interstate to drive that 7 hours home. There was no warning that anything was wrong with the jeep as all recalls had been done and no maintenance was due at that time. Thankfully, instead of coming to a complete stop unexpectedly on the interstate at 75-80 mph, it was turning from a stop sign in the middle of a 5-lane road just after any morning rush. Thankfully I was not on the interstate with a semi-truck behind me or I would not be writing this today. This issue caused my husband to miss a couple of days of work, 2 unexpected days at a hotel, food, gas & the repair charge to the dealership.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2022
Apr 2022

Shifter, bezel, and harness I have been discussing with several people that this is an issue in a lot of jeeps currently and my car is only 4 years old. This $1400 fix is crazy.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2022
Apr 2022

"Service Shifter" came up once around 36k miles and went away after engine restart. Shifter turns completely red. "Service Shifter" has now come up every time I begin driving. Vehicle has around 42k miles now.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2022
Dec 2021

Myself along with several other that I have researched have been having problems with SHIFT SERVICE on our jeep Cherokee cars

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2021
Nov 2021

Vehicle was purchased brand new 04/06/2018. Within the first month (after putting on 500 miles), the battery had to be replaced. On 06/17/2021, the alternator, battery and sensor had to be replaced at a total cost of $1234. Now, the "SERVICE SHIFTER" light is appearing on my console and it cost me $160 just to run diagnostics at the dealership where I purchased the vehicle and I am told that the gear shift module and wiring harness will have to be replaced at a cost of an additional $460. The vehicle has not yet reached 35,000 miles. After doing an on-line search, it seems this is a very common problem with the JEEP Cherokee models from 2014 - 2018.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2021
Oct 2021

Sunroof exploded driving down interstate 54 East out of Jefferson City MO. No objects struck the sunroof. Sunroof was closed at the time of the incident fortunately, if it had been open passengers in the vehicle were likely to be harmed by this failure. It was a sunny afternoon around 70 degrees outside. Vehicle has 45k miles on it and is in good condition otherwise. Vehicle has been returned to the dealer for repair. I will be contacting Chrysler regarding the incident.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2021
Oct 2021

Unknown, my vehicle keeps cutting off in the middle of driving. It's a safety Hazzard to me and everyone else.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2021
Oct 2021

Driving down the highway the sunroof on our 2018 Jeep Cherokee exploded.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2021
Sep 2021

A warning came on to service the shifter.This has happened several times. I just learned how to report it.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2021
Sep 2021

I WAS IN DRIVE AND SITTING AT A LIGHT, I HEARD A DING AND SAW THE SERVICE SHIFTER WARNING HAD COME ON. WHEN I LOOKED DOWN AT THE SHIFTER ALL THE GEARS WERE LIT UP RED INSTEAD OF JUST THE GEAR I WAS IN.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2021
Jul 2021

Vehicle has approximately 40,000 miles and the "service shifter" light has come on about 6 times. Each time, if the vehicle is turned off & restarted, the light doesn't come back on for a few weeks. It has never come on while driving. This condition has not been replicated by a dealer or mechanic. The vehicle seems to drive fine.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2021
May 2021

The "Service Shifter" message appeared in the display on 27 July 2021. I contacted the dealership to schedule an appointment. My appointment was 2 August 2021. My factory warranty expired in July 2021. The service advisor stated that the repairs would not be covered under the factory warranty if it was still active. The wire harness and the bevel had to be replaced. I contacted Chrysler via email to inquire as to why this repair is not covered by the manufacturer. They replied "Thank you for contacting Jeep Customer Care. I am sorry to learn that you had concerns with your Shifter and I do understand your frustration. Unfortunately, this is not an Open Recall on your vehicle at this time. If it does become an Open Recall in the future, you are able to submit for reimbursement review. At this time due to the Warranty expiring, and it not being an Open Recall we are unable to assist you with the costs. Please do not hesitate to contact us if you need any further assistance by calling us at 877-426-5337." There has been numerous complaints about this issue and the manufacturer has done nothing to resolve this problem. Like most Jeep owners with the same issue, we have to pay for the repairs which is about $600.00. This is a safety issue that should not be ignored. The vehicle could shift into park while driving which, according the other Jeep owners, has happened or the engine will shut off. I think the manufacturer should notify all Jeep owners of this problem and issue a Recall or Technical Bulletin to address this issue.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2021
Apr 2021

WHILE DRIVING ON A CITY STREET OR HIGHWAY WHEN MY VEHICLE COMES TO A STOP IT STALLS OR WHILE DRIVING AT LOW SPEED. UPON CHECKING THE OIL IT WAS DISCOVERED THAT THERE WAS NOT EVEN A QUART LEFT NO INDICATOR LIGHT NO OIL CHANGE NOTIFICATION; I HADN'T YET REACHED THE MONTHS OR MILEAGE ON THE STICKER RECOMMEND BY THE MECHANIC SHOP WHERE I GET MY OIL CHANGED,

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2021
Apr 2021

STALLS WHILE DRIVING DOWN ROAD! I PULL OVER RESTART!

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2021
Feb 2021

AT 33050 SERVICE SHIFTER WARNING CAME UP ALL LIGHS ON THE SHIFTER WERE ON. TURNED CAR OFF SAT A MOMENT AND THE SERVICE SHIFTER WARNING WAS GONE. WE WERE ON A CITY STREET PUT THE JEEP IN REVERSE WHEN THIS HAPPENED VEHICLE WAS STATIONARY BEING PUT INT REVERSE

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Jan 2021

KEEPS THROWING CODE SERVICE SHIFTER

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Dec 2020

AT 26,000 MILES ON MY 2018 JEEP CHEROKEE TRAILHAWK, THE SERVICE SHIFTER LIGHT CAME ON.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2020
Dec 2020

ALL OF A SUDDEN "SERVICE SHIFTER" WITH THE SHIFTER LIGHTS ALL ILLUMINATED RED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS THING SINCE I BOUGHT IT. THE TRANSMISSION IS SPANKED. MY CAR WILL SHUT OFF IN MOTION AND NOT START BACK UP WHEN IT DOES THIS. I HAVE TO SIT AND WAIT FOR HOURS. I CALLED THE DEALERSHIP AND THEY ADVISED THERE IS NO RECALL ON THIS VEHINCLE. I CURRENTLY HAVE A 2018 THIS SHOULD NOT BE GIVING ME THESE ISSUES

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2020
Nov 2020

SERVICE SHIFTER MESSAGE APPEARED WHILE DRIVING TODAY AND GEAR SHIFT LIGHTS ARE ALL RED P, R, N, D. THE SERVICE SHIFTER MESSAGE WOULD NOT DISAPPEAR BLOCKING THE SPEEDOMETER READING.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2020
Nov 2020

SERVICE SHIFTER WARNING LIGHT COMES ON AT THE DASH WHEN DRIVING.ALL INDICATOR LIGHTS ON SHIFTER LIGHT UP. PULLED OVER AND TURNED CAR OFF AND BACK ON AND IT WAS GONE.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2020
Nov 2020

I HAD A PROBLEM WITH SERVICE SHIFTER

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2020
Oct 2020

10 SEP 2020 AT 0745 MY JEEP CHEROKEE WITH 34,000 MILES HAD A DASH MESSAGE SAYING "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFTER EMITTED RED. AFTER TURNING CAR OFF AND BACK ON THERE WAS NO MESSAGE OR ANYTHING.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2020
Sep 2020

SERVICE SHIFTER NOTIFICATION CAME ACROSS DASH AND ALL LIGHTS ON SHIFTER WERE LITE UP RED. THANKFULLY THE VEHICLE WAS IN PARK, AND NOT IN DRIVE. AS THE 2017S JEEP CHEROKEE HAVE THE SAME ISSUE AND NOW RECALL FOR SERVICE SHIFTER. SOMONES INCIDENT WAS THAT CAME ACROSS DASH, SERVICE SHIFTER AND WITHIN 10SECONDS THEIR FRONT WHEELS LOCKED UP AND THEY WRECKED ON THE HIGHWAY. I DONT WANT THIS TO HAPPEN TO ME !! OR ANYONE WITH A JEEP CHEROKEE.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2020
Sep 2020

THE SHIFTER HAS COME ON TWICE NOW AND ALL LIGHTS POP UP ON GEAR SHIFT. THIS IS ABOUT THE 4TH TOME IN 1 -1/2 YRS IN MOTION.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2020
Sep 2020

VEHICLE SHUTS DOWN FOR NO APPARENT REASON, GAS PEDAL DOES NOT WORK, BRAKE DOES ... DEFINITELY A SAFETY ISSUE

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2020

Trend Over Time

Complaints by year

Quick Summary

The 2018 Jeep Cherokee has 97 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.