2019 Jeep Cherokee Power Train

Rear Differential is cracked and vehicle had 38,569 miles.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD warning light illuminated. In addition, the contact noticed an abnormally loud sound. The vehicle was taken to an independent mechanic where it was diagnosed with a transfer case failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. In addition, the vehicle was taken to a second independent mechanic which was a Jeep dealer mechanic, for a second opinion. The second independent mechanic confirmed the failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 107,500.

I was at a red light, the first in line, and when the light turned green, I pressed the gas, and heard a horrible thud(thinking someone hit me because my car rattled) and then the car would not move forward. Each time I pressed the gas, nothing moved. I put it into park and back to drive, nothing. I put it in reverse and nothing. I put it in manual, and nothing. I even switched to sand, snow, etc, and nothing. Every time I revved the motor it did not move. It remained on, and revved the engine, but would not move. I have never had any signals (sounds, emergency lights, etc) come on in the four years I've had this vehicle. It did have a recall on it and supposedly was repaired the day I purchased the vehicle. I had it repaired by the same place it was purchased (and where the recall was fixed) and the head service guy told me I needed to contact Mopar to let them know of this and they denied anything..My 2019 Jeep with (at the time of this) had only 96964 miles on it should not have had this occur! If I'd have been on the express way (instead of a very busy intersection at rush hour) this would've been catastrophic for me and others!

My vehicle was showing signs of problems and has been diagnosed as needing a new PTU and rear differential. These are both well known issues of Recall ID 01C, but my VIN was not included in the recall. I was not aware of the issue and am concerned because this is a definite safety issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a grinding and knocking sound coming from the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a failed PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the failure had started one week after the vehicle was purchased. The contact stated the Serviced 4WD warning light was illuminated but independently turned off. The vehicle was taken back to the dealer where the vehicle was purchased, and the contact was informed that the Service 4WD warning light was normal. In addition, the contact stated that the vehicle had been at the dealer for more than thirty days awaiting the repair. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 87,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle stalled without warning. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 50,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated there was a grinding sound coming from the vehicle and the 4-WD warning light was illuminated. In addition, the contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 134,000.

Power transfer failed while going through and intersection resulted in the vehicle being stranded in the travel lane of the highway I was crossing. Vehicle was towed to the closest transmission shop after jeep informed me there is currently no fix for the situation and they could not help with warranty service due to no repair has been found

The 4WD service light came on but the transmission has been having problems while shifting. It seems like it really struggles to change gears. This could be a huge problem if it doesn’t shift. When I went to the mechanic they said it was a PTU issue and they have been seeing a bunch of Jeep Cherokees with this issue.

PTU/rear differential failure The car began to act weird making some popping and banging noises on a two separate occasions, after that there began to be a rattling noise the car then during acceleration just lurched and almost locked up to a complete stop. Luckily this happened on a city street and a non busy hour of traffic with no one following. Other than the two sounds that were sporadic and far in-between not pinpointing anything seriously wrong initially there was no indication of serious issues, no warning lights or dash lights indicated an issue eventually there was a slight rattling then the lock up, even after the lurching incident there was no warning or dash lights that signified and issue. Dealership confirmed it's the rear differential/PTU wants $6,000 to repair the damage seems to indicate it's an occurrence due to pothole damage

Rear differential cracked at approximately 53,000 miles. The gear oil began leaking profusely. There were no warning lights so if I had continued to drive it, the rear could have locked up. My local shop (fox run automotive in Bear, Delaware) cannot find new dealer parts. A used differential sourced from a lot will be used at a cost of $3,400 to me.

PTU (Power transfer unit) I am writing to express my dissatisfaction with the ongoing lack of resolution regarding my Jeep's Power Transfer Unit (PTU) replacement. Since November 19, 2024, my vehicle has been in service at Larry H. Miller, located at 9733 Coors Blvd NW, Albuquerque, NM 87114. The dealership has informed me that the necessary part is on indefinite backorder, with no expected timeline for delivery. Despite my efforts, I have been unable to receive any assistance or timely resolution. The dealership is suggesting that I trade in my vehicle for a newer model, which I find completely unacceptable, especially since the part required for my vehicle’s repair is covered under my warranty. I have been working with Javiar Sanchez, the Service Manager, and have made multiple attempts to resolve this issue, but unfortunately, I have received no substantial help or updates. Additionally, I have contacted Jeep directly, with no progress made. This situation has left me in the unfortunate position of continuing to make payments on a vehicle that I am unable to drive. As my Jeep remains at the dealership without a resolution, I kindly request immediate assistance in facilitating the repair of my vehicle under warranty, or an alternative resolution to this issue.

Rear differential is going dealership says it’s a common issue.

I noticed an oil leak in the rear of the car. I went underneath and noticed the casing of the rear differential is separating at the seam. This can cause the rear to lock up, which can cause a loss of control. The warranty is expired. After doing research, there are thousands of cases with the exact same problem. My mechanic even said he has seen this on a few different jeeps of the same model. This should be a recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "4WD Unavailable - Service Required" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit resulting in damages to the 4WD actuator. The contact was informed that the 4WD actuator needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

There is a current recall for Jeep Cherokees 2017-2019 for a faulty PTU. My vehicle is not included in the recall, however, it is displaying issues consistent with the PTU. In auto drive-mode, there is a low grinding noise up to 18 mph. In snow, sand, and gravel drive-modes, there the noise is constant to at least 30mph. When the fuses were removed to try to disable the PTU, the noise was considerably louder at all speeds in auto drive-mode. Once the fuses were reinserted, the noise went back to the original under 18mph in auto. There are no noticeable issues with the braking or steering systems.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was an abnormal cranking and grinding sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to the power transfer unit(PTU). The contact was then informed about NHTSA Campaign Number: 25V011000 (Power Train) and provided paperwork. Upon investigation, the contact discovered that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2019 Jeep Cherokee. The contact stated that when the vehicle was started, the “Service FWD” warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there were chunks of metal floating in the FWD system, and the PTU needed to be replaced. The vehicle was not repaired because parts were on back order. The manufacturer was not notified of the failure. The failure mileage was approximately 39,000.

I need my VIN added to the recall list as my vehicle is within the group of affected vehicles, I've been informed by my dealership that this vehicle is at risk of freezing up at any moment due to this condition which is a safety concern. The PTU is an extremely expensive repair.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle lost motive power. The message "4x4 Malfunction" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The dealer informed the contact that although the recall parts were not yet available, the parts could be ordered under the warranty of the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH and while depressing the accelerator pedal, the vehicle started shaking abnormally. The contact pulled over to the side of the road turned off and restarted the vehicle, and the vehicle started operating as intended. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transfer case, rear axle, and exhaust pipe needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V01100 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall; however, the VIN was added later, there was a possibility of being reimbursed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.

The rear differential developed a crack along the outer edge, resulting in a peeling effect along the edge of the unit resulting in fluid loss. We were informed by our dealer (who discovered the issue) that the part needs to be replaced to prevent full failure of the part and a catastrophic event on the road. I called Jeep to seek financial assistance and was told to get an official diagnosis from the dealer, ($180) which I paid for, in order to submit my claim to Jeep and request for reimbursement of approximately $4,200 for replacement part, labor and required wheel alignment. I submitted to Jeep the official dealer diagnosis and receipts for repair. There were no warning lamps or symptoms other than the fluid loss and visual cracks on the differential housing. We were informed by the dealer that they have experienced and repaired one other vehicle with the exact problem and that this is a common and known problem on specific model year Jeep Cherokees. I paid out of pocket for the repair, as we could not afford the 3-6 month time wait for the dealer to resolve financial assistance for the replacement. Note - Jeep Care asked me to submit documents directly to them regarding my claim and assigned CASE number-93372499. Which I did. They then responded and advised I contact my dealer for financial assistance. Which I did. The dear contacted Stellantis and then responded that since I prepaid for the repair, no financial assistance will be given. I then reached out the Wisconsin Dept of Agriculture and Consumer Protection to contact Stelantis on my behalf. They contacted Stellantis, and received a reply that since I am out of warranty, I will receive no financial assistance. So, Stellantis provided two different answers to my request. Informing the dealer since I prepaid, I will receive nothing, and informing Wisconsin that since I am out of warranty, I will receive nothing. Two different answers to the same request.

Last week, my wife was turning left at a busy intersection and her 2019 Jeep Cherokee suddenly wouldn't accelerate, and she had to coast across 4 lanes of traffic during evening rush hour. After placing in park and shutting off to refuel, she restarted and upon putting in drive, 4WD Srv light was still on, yet this time the vehicle was able to move again. So luckily she was able to get home. Next morning, I went to take the car to local mechanic. Sitting at the end of our street and ready to turn left onto a high-traffic main road, I experienced the same condition, with 4WD Srv light, also check engine symbol indicator, and also the same error message on info screen of: "4WD Neutral Warning Vehicle May Move Even in Park." And similarly, when I tried to start pulling out with cars approaching from both directions, when taking my foot off the brake and onto the accelerator, I felt no resistance at the pedal, as RPMs increased yet the vehicle didn't move an inch. I shifted into Park, and momentarily killed the engine. Then restarted it, and once back into drive—although 4WD indicator was still on—I was able to get power to the drive wheels and was able to pull out. Seeing as my [XXX] was also in the car with me, I'm very grateful that the failure to accelerate didn't occur at the moment I would've just pulled out in front of fast-approaching traffic. I took the vehicle to a local mechanic and explained the situation. A few hours later, they called me stating the Power Train Unit (PTU) was bad and would need to be replaced. They also informed me that the part, according to a local Jeep dealer they contacted was unavailable and "not even on the horizon." They said a used and remanufactured part could be used to make the repair, but that it would cost $600 more than if a new part were available. They also said that there were no aftermarket parts available, and that the part itself was not repairable, but had to be replaced. Quoted $3700. The Power Train Unit INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I'm the single owner of the jeep with roughly 50,000 miles on it. It has not been abused nor been in an accident. I took the jeep in for a brake job (by an ASE certified mechanic) and during the service they noted that the casting of the rear differential had failed in what appears to be a bad casting/manufacturing defect. The part that failed is what retains the seal for the differential. Had it completely let go, the fluid could have drained out causing a complete failure of the differential. Of course, depending upon when the failure were to occur, the severity risk is vast. I had it replaced to the tune of over $3,000. On-line searches indicated that this is a known issue yet I was not able to find any sign of a recall to inspect or repair. My next step is co contact Stellantis to seek restitution although I suspect that since the failure was found beyond the warranty period, that I will be unsuccessful....fingers crossed.

Keep getting 4WD is disabled indication and service 4WD indicator. The error code starts after starting the car and stays on continually Took it to the dealer and got Diagnostic Trouble Code C14A7-97. The transmission has been not shifting as usual and some time the wheels squeel when making a turn from the stop position.