2015 Jeep Grand Cherokee UNKNOWN OR OTHER

I SHIFTED MY CAR FROM DRIVE TO PARK AND EXITED THE VEHICLE PARKED IN A GAS STATION PARKED LOT. AS I EXITED THE DRIVERS SEAT AND BEGUN TO STEP AWAY I NOTICED THE JEEP WAS IN MOTION (ROLLING BACKWARDS, TOWARDS ME JUST STEPS AWAY FROM THE VEHICLE).BECAUSE THE DRIVER SIDE DOOR WAS OPEN IT KNOCKED ME DOWN ON MY FACE AND THEN ROLLED OVER MY LEGS WITH THE FRONT DRIVERS SIDE WHEEL. THE JEEP CONTINUED TO ROLL UNTIL IT CRASHED INTO A FUEL TRUCK PARKED IN THE GAS STATION LOT WHERE I HAD PARKED.

MY JEEP WAS PLACED IN "PARK" POSITION BY MY ADULT SON. I WAS GETTING INTO THE BACK SEAT AND THE VEHICLE ROLLED IN REVERSE, HITTING ME WITH THE OPEN DOOR WHERE I WAS ATTEMPTING TO ENTER THE VEHICLE, AND CAUSING ME TO HAVE A HEAD INJURY. I WAS TAKEN TO THE HOSPITAL VIA AMBULANCE FOR A CONCUSSION AND LACERATION ON THE BACK OF MY HEAD. I HAVE NOTICED DIFFICULTIES SINCE THAT TIME GETTING THE VEHICLE SECURELY INTO "PARK." I HAVE TO PUSH THE HANDLE FORWARD SEVERAL TIMES TO GET IT TO ACTUALLY GO INTO PARK.

JERKS VERY HARD WHE GOING LESS THE 20 MILES

VEHICLE CRASH AVOIDANCE SYSTEM ENGAGES WITH SUDDEN HARD BRAKING AND ALERTS WHEN THERE IS NO OTHER VEHICLE IN THE VICINITY. SEE "OTHER DOCUMENTATION" FOR FULL DESCRIPTION OF PROBLEM.

WHEN STARTING TO DRIVE AND THE VEHICLE SHIRT FROM FIRST TO SECOND THERE IS A MAJOR HESITATION, ALSO THE CAR HAS A HARD SHIFT WHEN CHANGING GEARS. WHILE BREAKING THE VEHICLE LURCHES FORWARD CAUSING A JERKING OF PASSENGERS, AND LEAVING ME FEELING LIKE I'M GOING TO RUN INTO THE BACK OF SOMEONE. IT'S GETTING TO THE POINT WHERE I'M SCARED TO DRIVE THIS VEHICLE FOR FEAR OF GETTING IN AN ACCIDENT AND BEING INJURED OR INJURING SOMEONE ELSE

WE WERE DRIVING ON THE HIGHWAY TO MARYLAND FOR THANKSGIVING, AND WHILE DRIVING ON THE STRAIGHT HIGHWAY 60 MILES AN HOUR THE SUNROOF JUST EXPLODED AND SHATTERED, A LOT OF GLASS FELL ON TOP OF OUR CLOTHES AND INSIDE THE CAR. IT COMPLETELY SWERVED THE CAR BUT WE DIDN'T LOSE CONTROL AND STOPPED AT A GAS STATION ON ONE OF THE REST STOPS.

ON NUMEROUS OCCASIONS AFTER WE BOUGHT OUT JEEP, AFTER SHIFTING THE GEAR LEVER THE JEEP WAS IN A GEAR OTHER THAN WHAT WAS SELECTED. ON SEVERAL OCCASIONS, WE WOULD SHIFT THE LEVER UPWARD TO PARK , PUSH THE OFF BUTTON, START TO EXIT THE VEHICLE AND IT WOULD BEGIN TO ROLL. ON APRIL 6, 2016, MY HUSBAND PULLED INTO OUR GARAGE PUSHED THE GEAR SHIFTER UP INTO WHAT HE THOUGHT WAS PARK, PUSHED THE OFF SWITCH, RAISED THE BACK HATCH AND BEGAN TO EXIT THE VEHICLE. AS HE EXITED, THE JEEP ROLLED BACKWARDS STRIKING THE CEILING OF THE GARAGE DOOR AND DAMAGING THE TAILGATE. WE CONTACTED THE DEALER TO OBTAIN A NUMBER FOR CHRYSLER CUSTOMER CARE. WE CALLED AND SPOKE TO SOMEONE THERE. THEY ASSIGNED US A CASE NUMBER #29033851. A THIRD PARTY MET US AT THE DEALER TO GO OVER THE SYSTEMS ON THE VEHICLE. THE ESTIMATED DAMAGED IS $1,693.30. WE ALSO SENT S LETTER TO THE CEO OF CHRYSLER REGARDING THIS ISSUE WITH THE SHIFTER WITH NO RESPONSE. SINCE THEN WE HAVE HEARD THAT CHRYSLER WILL BE RECALLING MILLIONS OF THE 2015 GRAND CHEROKEES DUE TO THIS ISSUE. WE FINALLY RECEIVED A LETTER FROM CHRYSLER STATING THEY ARE NOT LED TO BELIEVE THAT THE INCIDENT WE HAD WAS DUE TO A MANUFACTURING RESPONSIBILITY. WE DON'T UNDERSTAND HOW THEY CAN DO A MAJOR RECALL ON THE SAME ISSUE THAT CAUSED OUR INCIDENT.

WHILE STOPPED AT A RED LIGHT THE JEEP WENT INTO NEUTRAL. I PUSHED IT BACK INTO DRIVE 3 TIMES BUT IT SWITCHES BACK TO NEUTRAL ON ITS OWN. THE CAR THEN SHUT COMPLETELY OFF AND WOULD NOT RESTART. HAD TO BE TOWED TO DEALER. DEALER SAID THERE IS NOTHING WRONG WITH VEHICLE. THEY CHECKED TRANSMISSION AND TEST DRIVE CAR.

I BOUGHT MY VEHICLE NEW FROM A DEALERSHIP. IT HAD 3,600 MILES ON IT WHEN I FOUND THIS PROBLEM. THE NAVIGATION SCREEN CRACKED SPONTANEOUSLY WHICH MAKE SOME OF THE FUNCTION OF THE TOUCH SCREEN UNUSABLE, HEAT, DEFROSTER, NAVIGATION. THIS IS THE 8.4AN MODEL. CHRYSLER SAYS IT IS CAUSED BY DAMAGE AND WILL NOT COVER THE REPAIR. I DID NOT DAMAGE THIS UNIT. I DON'T KNOW WHEN THIS CRACK OCCURRED, YOU CAN ONLY SEE IT WHEN THE LIGHT HITS THE SCREEN JUST RIGHT AND YOU CAN NOT FEEL THE CRACK EVEN WITH A FINGERNAIL. I ONLY DISCOVERED IT BECAUSE SUDDENLY THE DEFROSTER FOR THE BACK WINDOW WOULD NOT TURN OFF USING THE SCREEN. I HAVE CALLED CHRYSLER CUSTOMER SERVICE AND THEY ARE GOING TO CALL THE DEALERSHIP AND TRY TO COME TO SOME SORT OF RESOLUTION.

TWO HOURS AFTER ARRIVING HOME, I WAS AWAKEN TO FIND MY BRAND NEW 2015 JEEP GRAND CHEROKEE ON FIRE, WHILE STATIONARY AND PARKED NEAR MY HOME. A FIREMAN STATED THAT IT APPEARS TO BE RELATED TO THE ENGINE. I RECENTLY PURCHASED THE VEHICLE IN OCTOBER 2015, REPLACING MY 2005 GRAND CHEROKEE. LESS THAN FOUR MONTHS OLD, THE CAR HAS LESS THAN 4,000 MILES AND HAS NOT HAD ANY PROBLEMS. AFTER GOOGLING POTENTIAL CAUSES, I DISCOVERED OTHERS HAVE HAD THIS PROBLEM WITH THI SAME MODEL, AS RECENT AS JANUARY 2016! THIS IS GRAVELY CONCERNING AND SHOULD RESULT IN FURTHER INVESTIGATION.

THE GEAR SHIFT DOES NOT LOCK INTO PLACE. MORE THAN ONCE HAVE I ASSUMED I WAS IN PARK AND WAS NOT. THIS CAUSED THE VEHICLE TO ROLL SLIGHTLY. MY DAUGHTER PURCHASED THE SAME VEHICLE AND HAS HAD THE SAME PROBLEM WITH THE GEAR SHIFT. I HAVE OWNED JEEPS SINCE 1995 AND LOVE THEM. HOWEVER, THIS IS OBVIOUSLY AND ENGINEERING ERROR THAT NEEDS TO BE CORRECTED.

THE SHIFTER IS CONFUSING AND FUNCTIONS TERRIBLY. IN SEVERAL INSTANCES I ENDED UP IN REVERSE INSTEAD OF PARK WHEN ATTEMPTING TO PARK THE VEHICLE AND NEARLY RAN INTO OTHER VEHICLES AND/OR PEDESTRIANS AS A RESULT.

2015 JEEP GRAND CHEROKEE SHIFTER IS UNSAFE. MANY TIMES OVER THE LAST YEAR I HAVE MISTAKENLY PUT THE CAR IN REVERSE INSTEAD OF PARK. THIS IS VERY EASY TO DO. THE AUTOMATIC SHIFTER HAS NO DETENTS, BUT IS AN ELECTRIC SWITCH. WHEN THE VEHICLE GOES INTO REVERSE, THE ENGINE REMAINS RUNNING, AND IT IS POSSIBLE TO EXIT THE VEHICLE THINKING IT IS IN PARK. WHEN THIS HAPPENS THE CAR WILL ROLL BACKWARD AT A VERY HIGH RATE OF SPEED. SOMETHING NEEDS TO BE DONE TO CORRECT THIS VERY UNSAFE CONDITION. IT IS VERY EASY TO THINK YOU HAVE IT IN PARK WHEN IT IS ACTUALLY IN REVERSE.

THIS HAS HAPPENED AT LEAST THREE TIME IN FIVE MONTHS. I THOUGHT THE ELECTRONIC GEAR SELECTOR WAS IN PARK BUT WAS IN SOME OTHER GEAR. IT IS DIFFICULT TO SEE WHAT GEAR THE SELECTOR IS IN. FORTUNALELY NOTHING SERIOUSLY HAS HAPPENED SO FAR. THE CAR HAS DRIFTED OR ROLLED BUT I HAVE BEEN ALBE TO STOP IT BEFORE IT HIT SOMETHING OR SOMEONE.

I HAVE A 2015 JEEP GRAND CHEROKEE AND IT HAS ROLLED AWAY TWICE IN THE 7 MONTHS THAT I HAVE OWNED IT. THE FIRST TIME HAPPENED WHEN IT WAS DROVE UP ONTO A TOW TRUCK. AFTER GETTING THE VEHICLE ON THE TRUCK THE VEHICLE'S ENGINE WAS TURNED OFF AND PLACED IN PARK BUT THE EMERGENCY BRAKE WAS NOT SET. THE DRIVER GOT OUT OF THE VEHICLE AND WAS IN THE PROCESSES OF ATTACHING SAFETY STRAPS WHEN THE VEHICLE MANAGED TO ROLL OFF OF THE TOW TRUCK AND DOWN THE DRIVE WAY. IT SEEMED ODD THAT THIS OCCURRED (WITNESSED BY BOTH MY HUSBAND AND I) AND WE BLEW OFF THE ENTIRE INCIDENT THINKING THE TOW TRUCK DRIVER DID SOMETHING WRONG. THAT WAS UNTIL RECENTLY, WHEN THE SECOND OCCURRENCE HAPPENED. MY JEEP GRAND CHEROKEE WAS PARKED ON A SMALL AMOUNT OF ICE/SNOW IN THE DRIVEWAY. PRIOR TO LEAVING THE HOUSE, I WENT TO THE VEHICLE TO PLACE MY 3 MONTH OLD BABY INTO HIS CAR SEAT AND AS I WAS DOING SUCH THE VEHICLE JUST BEGAN TO ROLL. THE VEHICLE MANAGED TO ROLL ABOUT A FOOT AS THE DRIVEWAY HAS NO SLOPE TO IT. THERE WAS NO ONE ELSE IN THE VEHICLE, THE ENGINE WAS NOT ON, AND IT WAS PLACED IN PARK. THERE WERE TWO OTHER PEOPLE OUTSIDE OF THE VEHICLE WHOM ALSO WITNESS THIS EVENT (ONE BEING A MECHANIC) WHICH CAME OVER AND COULD NOT BELIEVE WHAT THEY JUST SAW. AFTER THIS OCCURRED I CONTACTED THE LOCAL JEEP DEALERSHIP'S SERVICE DEPARTMENT AND WAS TOLD THAT I NEEDED TO PLACE THE VEHICLE IN PARK AND IT WOULD NOT ROLL. I EXPLAINED THAT BOTH OCCURRENCES HAPPENED IN PARK THEN SHE INSTRUCTED ME TO GET AN APPOINTMENT AND THEY WOULD LOOK IT OVER. HAVING SAID THAT I SHOULD NOTE, OUR JEEP GRAND CHEROKEE WAS PICKED UP FROM THE SERVICE DEPARTMENT ABOUT TWO HOURS PRIOR TO THE SECOND INCIDENT AND A "27 POINT PEACE OF MIND" INSPECTION WAS PERFORMED. WE WILL SEE WHAT COMES OF THE FUTURE APPOINTMENT. I JUST HOPE AND PRAY THAT THIS VEHICLE DOES NOT DO THIS AGAIN, ESPECIALLY WITH MY BABY INSIDE.

JEEP WENT IN FOR SERVICE TO CORRECT THE RECALLED TRANSMISSION ELECTRONIC SHIFT LEVER ON SATURDAY, AUG. 6TH AT 12:30PM. PICKED UP CAR FROM FARRISH JEEP AT 5PM SAME DAY. AT 8PM ON THE SAME DAY, THE CAR WOULD NOT GO OUT OF PARK, THOUGH THE SHIFT LEVER WAS IN DRIVE WHILE IN MY DRIVEWAY. THE DASHBOARD DISPLAYED PARK, WHILE SHIFTER WAS IN DRIVE. EXACT THING HAPPENED WITH 2010 JEEP WRANGLER IN MAY, 2015 AND FARRISH CLAIMED TO FIX IT 3 TIMES IN 36 HOURS. IT HAD TO BE TOWED 3 TIMES BY THE DEALER, BECAUSE THE CAR ROLLED AWAY FROM MY TEENAGE DRIVER THE SAME DAY WE GOT IT BACK FROM FARRISH(IN A NEIGHBORHOOD) AFTER THEY CLAIMED TO HAVE FIXED IT. THIS HAPPENED 3 TIMES IN 36 HOURS.

I THOUGHT THE CAR WAS SAFELY PARKED AS I OPENED THE ELECTRIC HOUSE GATE AND EXITED THE CAR. I WANTED TO ENTER THE GATE FIRST, SO THAT I COULD SECURE THE DOGS. ALL OF A SUDDEN, THE CAR STARTS ROLLING DOWN THE DRIVEWAY. I TRY TO JUMP INTO THE CAR TO TRY TO STOP THE CAR, ONLY TO BE PINNED AGAINST THE DOOR AND THE CLOSING ELECTRIC GATE, I FALL. I GET BACK UP AGAIN TO TRY TO STOP THE CAR, AND I FALL AGAIN. THE CAR ENDS UP ROLLING DOWN THE DRIVEWAY AND ALMOST FULLY TIPPING OVER THE DRIVEWAY WALL. THE DRIVEWAY IS AN ELEVATED DRIVEWAY, THE CAR JUMPED OVER THE 4FT WALL. AS YOU CAN IMAGINE, TWO WRECKERS WERE NEEDED TO SHIMMY THE CAR OFF THE DRIVEWAY WALL. ACCIDENT FREE RECORD FOR +20 YEARS. THE SHIFTER IS NOT TO BE TRUSTED, IN THIS CASE, IT LEFT A WORLD OF DAMAGE.

JEEP WAS IN THE DRIVEWAY AND HAD REMAINED THERE OVERNIGHT. MY HUSBAND AUTOSTARTED THE CAR USING THE KEYFOB FROM INSIDE THE HOUSE. MY SISTER WAS BEHIND THE CAR AS SHE WAS GOING TO GET HER BAG OUT OF THE TRUNK. THE CAR BEGAN TO MOVE IN REVERSE (ON OUR FLAT DRIVEWAY) AND PINNED HER BETWEEN THE JEEP AND THE CAR BEHIND HER. THE JEEP DID NOT STOP MOVING UNTIL SOMEONE JUMPED IN THE CAR AND HIT THE BRAKES. THE DRIVER OF THE VEHICLE BEHIND THE JEEP WAS IN HIS CAR. HE WAS ABLE TO BACK UP BUT THE JEEP WAS MOVING FAST ENOUGH TO CAUSE DAMAGE TO HIS CAR. THE CAR APPEARED TO BE IN REVERSE, NOT JUST IN NEUTRAL. MY SISTER'S PATELLA WAS FRACTURED. A RECALL HAS BEEN ISSUED FOR THE VEHICLE STATING THAT PEOPLE ARE NOT AWARE THAT THE CAR IS NOT IN PARK WHEN THE VEHICLE IS EXITED. HOWEVER, THE JEEP WAS CLEARLY IN PARK BECAUSE WE WERE ABLE TO AUTOSTART THE VEHICLE USING THE KEYFOB.

THE ELECTRONIC SHIFTER IS DANGEROUS, I NEVER KNOW WHEN I AM IN PARK, DRIVE, NEUTRAL. IT IS EXTREMELY DIFFICULT TO OPERATE. I HAVE ASKED CHRYSLER TO INSTALL THE REDESIGNED 2016 MODEL IN MY 2015. THE REDESIGNED MODEL OPERATE WELL. I AM NOW CONCERNED FOR THE SAFETY OF MYSELF AND FAMILY MEMBERS. IT WAS PREDICTABLE THAT SOMEONE DIED BECAUSE OF THIS EXTREMELY DIFFICULT AND POORLY DESIGNED ELECTRONIC SHIFTER. NHTSA SHOULD FORCE JEEP/CHRYSLER TO INSTALL THE 2016 REDESIGNED SHIFTER IN ALL 2015 JEEP GRAND CHEROKEES. PLEASE INVESTIGATE THE ANTON YELCHIN DEATH IN LOS ANGELES. I DRIVE ONE OF THESE ELECTRONIC SHIFTERS AND I AM CONFIDENT THAT YOU WILL THAT THIS 2015 ELECTRONIC SHIFTER CAUSED HIS DEATH. IT IS FREIGHTNING TO DRIVE THIS 2015 GRAND CHEROKEE BECAUSE YOU THINK YOU PUT IT IN PARK BUT IT IS REALLY SITTING IN NEUTRAL.

WHILE THE CAR IS IN STATIONERY MOOD, AUTOMATIC TRANSMISSION LEVER IS TOO DIFFICULT TO MOVE TO DIFFERENT POSITIONS. WHILE TRIED TO MOVE LEVER TO PARK OR DRIVE POSITION, IT AUTOMATICALLY RETURNS TO A CENTER NEUTRAL POSITION AND IT HAPPENED FEW TIMES BUT NO DAMAGE AND INJURY BECAUSE OF PROMPT ACTION. IT SEEMS SCARY & DANGEROUS AT TIME.

ELECTRONIC SHIFTER DOES NOT ENGAGE IN TO PARK. ON NUMEROUS OCCASIONS THE CAR HAS STARTED TO ROLL WHEN I THOUGHT IT WAS IN PARK. THE SHIFTER IS TERRIBLY DANGERS AND CUMBERSOME TO USE CORRECTLY TO FIND GEARS. THIS IS ALWAYS WHEN PARKING OR WHEN STARTING UP. DANGEROUS.

ON 11/3/2015, I PUT MY CAR IN PARK, ENGINE WAS STILL RUNNING, AND I EXITED VEHICLE. HOWEVER, CAR DID NOT GO INTO PARK, ROLLED FORWARD, KNOCKED ME DOWN AND ROLLED OVER MY LEFT FOOT WITH BACK REAR TIRE. THE PARKING GEAR DID NOT ENGAGE AND I WAS NOT ALERTED THAT IT WAS STILL IN DRIVE. THIS OCCURRED IN A PARKING LOT. SOMEHOW I GOT UP, WAS ABLE TO RUN AFTER CAR AND DIVE IN CAR AND HIT GEARSHIFT INTO NEUTRAL TO STOP IT. I ENDURED A CRUSHED FOOT AND FOUR MONTHS OF THERAPY. THERE WAS NOT DAMAGE TO THE CAR NOR DID I REPORT TO POLICE.

MY JEEP CHEROKEE NUMEROUS TIMES HAS STARTED ROLLING AFTER STEPPING ON THE BRAKE AND SHIFTING THE JEEP INTO PARK.THE JEEP SOMETIMES GOES INTO PARK SOMETIMES GOES INTO NEUTRAL AND SOMETIMES GOES INTO REVERSE. I CALLED CHRYSLER ABOUT THE PROBLEM TO SEE IF THEIR WAS A RECALL ON MY VEHICLE AND THEY SAID NO. I SAW ONLINE ABOUT OTHER JEEP CHEROKEES BEING RECALLED FROM 2013-2015 WITH THE SAME PROBLEM WITH SOME GETTING INTO SEVERE ACCIDENTS.. THE SHIFTER IN THIS JEEP IS FAULTY AND I TOLD CHRYSLER THIS NOTHING IS BEING DONE.

TRANSMISSION SHIFTS HARD AND LUNGES FORWARD AND AND ALMOST HIT A PEDESTRIAN SOMETIMES WHEN SIFTING FROM REVERSE TO DRIVE IT TAKES 5 OR SO SECONDS TO RESPOND

GEAR SELECTOR UNPREDICTABLE. SOMETIMES HARD TO PLACE IN PARK AND KNOW IT'S IN PARK. I HAVE EXITED CAR THINKING IT WAS PLACED IN PARK AND IGNITION OFF ONLY TO EXIT CAR WITH PASSENGERS STILL ABOARD AND CAR CONTINUE TO TRAVEL UNDER POWER FORWARD. YOU DO NOT WANT TO PARK THIS CAR NEAR ANY EMBANKMENTS OR SLOPES.