264 complaints reported

2019 Jeep Wrangler Steering

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
264
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Sep 2019

STEERING IS LOOSE, MOST NOTICEABLE AROUND 50MPH WHEN YOU ARE DRIVING STRAIGHT. IT CAN OFTEN BE WHITE KNUCKLE DRIVING WHEN CARS ARE AROUND. THE RESPONSE FOR SLIGHT CORRECTIONS IS LACKING. THERE SEEMS TO BE AN INCH OR TWO OF PLAY IN THE WHEEL BEFORE IT RESPONDS. YOU DRIFT IN THE LANE AND FEEL UNSAFE. MY JEEP IS AROUND 1 MONTH OLD, ONLY HAS ABOUT 800 MILES ON IT. BOTH MY WIFE AND I COMMENTED ON IT WHEN NEW. IT'S OUR FIRST JEEP, SO WE CHALKED IT UP TO JUST BEING A 'JEEP THING'. AFTER READING ABOUT THE INVESTIGATION, WE REALIZED THIS IS LIKELY A BIGGER PROBLEM AND IT'S NOT A 'JEEP THING'.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2019
Sep 2019

VEHICLE BEGINS TO WONDER BADLY BEGINNING AT ABOUT 40 MPH, CAN GET SCARY AT HIGHWAY SPEEDS. WE OWNED A 2016 JK AND IT DIDN'T HAVE THIS ISSUE. UNSAFE AND UNHAPPY.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Sep 2019

THE STEERING WHEEL IS NOT STRAIGHT AND STEERS TO LEFT. KIND OF ANNOYING WHEN IT IS A BRAND NEW VEHICLE.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Sep 2019

HANDLING WHILE DRIVING AT FREEWAY SPEEDS IS TERRIBLE. THE STEERING CONSTANTLY WANDERS AND REQUIRES NOT STOP CORRECTIONS TO MAINTAIN LANE POSITION. IF ANY BUMPS IN THE ROAD OR WIND IS PRESENT, THE RISK OF WANDERING INTO ANOTHER LANE IS GREATLY INCREASED AND I HAVE NARROWLY AVOIDED SEVERAL COLLISIONS WITH OTHER VEHICLES ALREADY.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2019
Sep 2019

STEERING GEAR HAS EXCESSIVE PLAY. NO ON-CENTER STEERING RESPONSE FOR 1-2" OF STEERING WHEEL ARC LENGTH. MAKES STRAIGHT DRIVING UNSAFE BY REDUCING CONTROL AND INCREASING THE TIME LAG TO CORRECT FOR CROSS WINDS, ROAD SURFACE, OR OTHER DRIVERS/OBSTACLES. INSPECTION HAS LED TO NOTICING ALL THE PLAY COMING FROM THE STEERING GEARBOX ITSELF. THIS HAPPENS AT ALL SPEEDS, HOWEVER THE MOST DANGEROUS IS BY FAR STRAIGHT HIGH-SPEED HIGHWAY DRIVING. DEALER HAS BEEN HONEST AND SAYS THIS IS A COMMON COMPLAINT. HAS NOT BEEN ABLE TO IDENTIFY A GUARANTEED FIX BASED ON EXPERIENCE WITH OTHER CARS TO DATE.*DT *JS

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2019
Sep 2019

STEERING GEAR HAS EXCESSIVE PLAY. NO ON-CENTER STEERING RESPONSE FOR 1-2" OF STEERING WHEEL ARC LENGTH. MAKES STRAIGHT DRIVING UNSAFE BY REDUCING CONTROL AND INCREASING THE TIME LAG TO CORRECT FOR CROSS WINDS, ROAD SURFACE, OR OTHER DRIVERS/OBSTACLES. INSPECTION HAS LED TO NOTICING ALL THE PLAY COMING FROM THE STEERING GEARBOX ITSELF. THIS HAPPENS AT ALL SPEEDS, HOWEVER THE MOST DANGEROUS IS BY FAR STRAIGHT HIGH-SPEED HIGHWAY DRIVING. DEALER HAS BEEN HONEST AND SAYS THIS IS A COMMON COMPLAINT. HAS NOT BEEN ABLE TO IDENTIFY A GUARANTEED FIX BASED ON EXPERIENCE WITH OTHER CARS TO DATE.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2019
Sep 2019

THE STEERING ON THIS JEEP IS DANGEROUS. IT WONDERS ALL OVER THE ROAD. I HAVE TO KEEP BOTH HANDS ON THE WHEEL AT ALL TIME WITH A DEATH GRIP. I FEEL EXTREMELY UNSAFE DRIVING THIS JEEP. I HAVE TAKEN IT TO THE DEALERSHIP 4 TIMES NOW AND IT HAS NOT IMPROVED. JEEP IS NOW TELLING ME THAT THERE IS NOTHING ELSE THEY CAN DO AND I AM JUST STUCK WITH IT.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Sep 2019

SINCE NEW, VEHICLE HAS WANDERED FROM SIDE TO SIDE ON THE ROAD WITH NO STEERING INPUT. STEERING FEELS LOOSE AND DOES NOT RESPOND INSTANTLY TO INPUT. WE RETURNED THE VEHICLE TO THE DEALERSHIP AND THEY PERFORMED A STEERING "FLASH" THAT WAS SUPPOSED TO CORRECT THIS PROBLEM. THE FLASH DID NOT SEEM TO CHANGE ANYTHING WITH THE WAY THE VEHICLE STEERS AND WANDERS FROM SIDE TO SIDE. WE WERE TOLD THAT THIS IS JUST HOW ALL JEEPS STEER. IT SEEMS UNREASONABLE THAT YOU MUST CONSTANTLY PROVIDE STEERING WHEEL INPUT TO ATTEMPT TO KEEP THE VEHICLE WITHIN IT'S LANE. A RELAXING DRIVE IN THIS VEHICLE IS IMPOSSIBLE. IT REQUIRES YOU TO BE HYPER AWARE OF EXACTLY WHERE THE VEHICLE IS DRIFTING WITHIN IT'S LANE TO PROVIDE CORRECTIVE INPUT. SIMPLY STATING THIS IS HOW THEY ALL DRIVE IS NOT ACCEPTABLE. BOTH THE LOOSE STEERING FEEL AND LANE DRIFTING/WANDERING HAPPEN AT ALL SPEEDS. HIGHWAY OR CITY.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2019
Sep 2019

THE VEHICLE WON'T TRACK STRAIGHT WHILE DRIVING - IT WANDERS CONSISTENTLY . HAVE HAD ALIGNMENT CHECKED . CHRYSLER SERVICE SAYS THEY CAN'T SHOW ANY THING WRONG

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Aug 2019

THE STEERING IS LOOSE, WHEN DRIVING ON A FREEWAY AT SPEEDS OVER 60 MPH THE STEERING IS VERY SLOPPY AND THE VEHICLE "WANDERS" INSIDE THE LANE SIDE TO SIDE AS YOU HAVE TO CONTINUALLY CORRECT IT. THIS IS UNSAFE.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2019
Aug 2019

2019 JEEP WRANGLER 2DR. JEEP CAN NOT HOLD A STRAIGHT LINE. REQUIRES CONSTANT CORRECTION INPUT. WHEN CORRECTING IT WILL START TO TRAVEL IN THE CORRECTED DIRECTION AND WILL CONTINUE TO TRAVEL IN THAT DIRECTION UNTIL CORRECTING IN THE OTHER DIRECTION. HAVE TAKEN IT TO THE DIEALERSHIP 1X AND TOLD THERE IS NOTHING WRONG WITH IT. TECHNICIAN COMMENTS ON THE PAPERWORK "VEHICLE DROVE FINE AND NOT WONDER ALL OVER THE ROAD". AFTER GETTING MINE BACK, TEST DROVE ANOTHER 2019 AND DID NOT EXPERIENCE THE SAME ISSUE. IT WAS ABLE TO HOLD A STRAIGHT LINE WITH LITTLE TO NO INPUT. HAVE DROVE OTHER NEW JEEPS THAT DID NOT HAVE THE WONDER ISSUE. NOTE THE OTHER JEEPS HAVE HAD MICHELIN OR GOODYEAR TIRES. MINE HAS BRIDGESTONE. I HAVE BEEN TOLD THAT THIS IS JUST THE WAY THEY DRIVE. I HAVE OWNED 7 JEEP WRANGLERS AND NONE HAVE DROVE LIKE THIS. MY WIFE HAS A 2018 AND DOES NOT HAVE THE WANDERING ISSUE. THIS HAPPENS AT ALL SPEEDS.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2019
Aug 2019

EXCESSIVE PLAY IN STEERING/ WANDERING ON ROAD, CONSTANTLY CORRECTING STEERING TO KEEP JEEP IN MY LANE. WHEN BETWEEN VEHICLES ON HIGHWAY OR JUST DRIVING DOWN THE ROAD I NEED TO KEEP CORRECTING THE STEERING TO KEEP IN MY LANE. HAD A FEW CLOSE CALLS BETWEEN BIG RIGS ON HIGHWAY. I'M CONCERNED FOR MY FAMILY AND MY SAFETY DRIVING THIS NEW 2019 JEEP RUBICON 2 DOOR. THE JEEP IS ALL STOCK NO LIFT KIT. THIS HAS BEEN HAPPENING SINCE I TOOK POSSESSION OF THE CAR ON APRIL 1ST 2019

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Aug 2019

DEAD SPACE IN THE STEERING WHEEL, 2' OF PLAY IN THE WHEEL WHERE INPUT IS PUT IN AND NO RESPONSE. LOOSE STEERING AND DRIFT WHILE DRIVING. UNABLE TO MAINTAIN A STRAIGHT LINE WITHOUT CONSTANT STEERING CORRECTION. VERY NOTICEABLE AT FREEWAY SPEEDS AS THE VEHICLE WILL WANT TO DRIFT LEFT OR RIGHT IMMEDIATELY AFTER CORRECTING STEERING. CONSTANTLY HAVE TO GIVE STEERING INPUTS, SAWING AT THE WHEEL. OCCURS ALL THE TIME. MORE NOTICEABLE AT HIGHER SPEEDS. FEELS UNSAFE TO OPERATE. JEEP CLAIMS THIS IS NORMAL AND HOW THE VEHICLE WAS DESIGNED.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Aug 2019

STEERING WANDERS BACK AND FORTH AT ALL SPEEDS AND ON ALL ROADS.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
Aug 2019

VEHICLE WANDERS ON THE ROAD ABOVE 50 MPH REQUIRING CONSTANT CORRECTION.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
Aug 2019

ON 2 SEPARATE OCCASIONS, AT HIGHWAY SPEEDS, MY 2019 JEEP WRANGLER JL STEERING LOCKED AND MADE IT VERY DIFFICULT/ALMOST IMPOSSIBLE TO TURN IN WHICH I CAM E VERY CLOSE TO CRASHING INTO THE SIDE WALL 2X. TOOK IT TO THE DEALER ON 7/24/19 AND WAS TOLD THAT THERE "WERE BOLTS LOOSE" AND WAS CAUSING THE ISSUE AND SHOULD BE FINE B/C THY TEST DROVE THE VEHICLE FOR ~40 MILES. THE STEERING LOCKED AGAIN ON 8/7/19. I WENT TO THE DEALERSHIP AGAIN FOR THE FIX AND THEY CANNOT REPLICATE "THE CODE" AND DO NOT HAVE A FIX FOR IT. I HAVE CONTACTED JEEP CUSTOMER SERVICE AND I'M NOT GETTING THE ATTENTION NEEDED FOR SUCH A CRITICAL ISSUE. I AM AFRAID TO DRIVE MY CAR AND LOOKING FOR A REPLACEMENT VEHICLE FROM JEEP BUT NOT RECEIVING TIMELY COOPERATION. LASTLY, ON 8/4/19, AT HIGHWAY SPEEDS, MY WRANGLER PERFORMED THE DREADED "DEATH WOBBLE." THE DEALER IS CHANGING THE VEHICLE DAMPER BUT UPON MY RESEARCH, A DAMPER ONLY "MASKS" THE ISSUE AND THERE S A BIGGER ISSUE AT PLAY. FOR REFERENCE, MY VEHICLE WAS BOUGHT BRAND NEW IN MARCH 2019 AND ONLY HAS ~1,400 MILES ON IT AND HAS NEVER BEEN OFF-ROADED. LASTLY, ALL MODIFICATIONS TO THE VEHICLE ARE UNDER WARRANTY AND WERE INSTALLED BY THE DEALERSHIP (EG. 33" TIRES)

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Aug 2019

THIS VEHICLE WAS PURCHASED NEW FROM A DEALER 5 HOURS FROM MY HOME .THE DRIVE HOME INCLUDED SOME 2 LANE HIGHWAYS BUT MOSTLY INTERSTATE. CONTROLLING THE JEEP AND KEEPING IT ON THE ROAD HOME WAS AN EXHAUSTING AND CONCENTRATED EFFORT. THE STEERING WAS EVERYWHERE AND I'M SURE I LOOKED LIKE A DRUNK DRIVER TO MOST PEOPLE. TODAY I HAVE DRIVEN THE JEEP TO MY LOCAL DEALER ONLY TO BE TOLD BY THE FEMALE SERVICE WRITER THAT THE JEEP WILL LEARN MY DRIVING AFTER ABOUT 1000 MILES .SHE STATED SHE KNOWS THIS BECAUSE SHE HAS THIS SAME STYLE JEEP. THERE IS NO WAY THIS IS NORMAL STEERING .

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Aug 2019

LOOSE STEERING, LOTS OF PLAY, WANDERING ALL OVER THE ROAD. TOOK THE JEEP BACK ONE WEEK AFTER I BOUGHT HER, DEALER LOOKED AT HER, ACKNOWLEDGED IT WAS DANGEROUS AND FORCED ME INTO A LOANER BECAUSE OF THE DANGER AND WOULDN'T LET ME TAKE TEH JEEP HOME. EVENTUALLY CHANGED THE POWER STEERING BOX. I PICKED IT UP AND IT STILL HAD EXCESSIVE PLAY IN THE STEERING WHEEL AND WAS WANDERING ALL OVER THE ROAD AND NEEDED CONSTANT CORRECTION. CALLED DEALER THEY CLAIMED IT WAS DRIVEN BY THE SHOP FOREMAN AND WAS NOW AS INTENDED. WHEN STATIONARY YOU CAN SEE THE EXCESSIVE PLAY IN THE STEERING WHEEL. WHEN IN MOTION, ESPECIALLY ON HIGHWAYS THE EXCESSIVE PLAY BECOMES SERIOUSLY DANGEROUS WHEN THE VEHICLE WANDERS BECAUSE YOU HAVE TO MAKE SHARP ADJUSTMENTS FAST WITH A NON RESPONSIVE STEERING WHEEL.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
Aug 2019

I HAVE 2019 JEEP WRANGLER AND SOMETHING IS WRONG WITH THE STEERING YOU CAN'T KEEP IT IN THE LANE. YOU ARE ALWAYS CORRECTING YOUR STEERING TO KEEP IT GOING STRAIGHT. I HAVE HAD 2 OTHER WRANGLERS AND NONE OF THEM DROVE LIKE THIS. I HAVE BROUGHT IT TO THE DEALERSHIP AND THEY KEEP TELLING NOTHING IS WRONG. SOMETHING IS WRONG WITH THIS JEEP. THIS HAPPENS WHEN DRIVING AT ANY SPEED BUT IS MORE NOTICEABLE WHEN YOU ARE GOING 50MPH ON ANY ROAD TYPE.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2019
Jul 2019

THE STEERING IS VERY LOOSE (LOTS OF PLAY), WANDERS BACK AND FORTH IN LANE AND IS OVERLY SENSITIVE TO INPUT - CONSTANTLY DARTING BACK AND FORTH AS IF ON ICE. THIS OCCURS MOST WHEN ON ROUGH / WET PAVEMENT, ON CURVES IN CONSTRUCTION ZONES, WHEN LARGE TRUCKS PASS, ON WINDY DAYS - IT IS VERY DIFFICULT TO CONTROL ABOVE 40 MPH. DEALER HAS BEEN RESPONSIVE AND HELPFUL - WE HAVE REPLACED TRACK BAR, REPLACED TIE ROD BUSHINGS, UPDATED STEERING CONTROL MODULE, ADJUSTED ALIGNMENT, REDUCED AIR PRESSURE IN TIRES - ALL OF WHICH HAS HELPED REDUCE WANDER AND IMPROVE CONTROL. BUT, STILL HAS SOME WANDER AND IS VERY SENSITIVE. REPLACED STEERING STABILIZER WITH CUSTOM ADJUSTABLE STABILIZER, WHICH I EXPECT WILL ELIMINATE WANDER AND TIGHTEN / FIRM STEERING. BUT, I BELIEVE PROBLEM IS DEFECTIVE STEERING GEAR / BOX, AND SETTINGS IN STEERING CONTROL MODULE - WHICH SHOULD BE RECALLED AND REPLACED. NEEDS FIRMER, TIGHTER STEERING WITH LESS PLAY. VEHICLE IS UNSAFE, STEERING ISSUE IS RESOLVED. *DT CONSUMER STATED AT THIS POINT IT WILL BE UP TO THE MFR TO SEE IF THEY CAN ELIMINATE IT WITH UPGRADED STEERING BOX AND STEERING CONTROL. PENDING SOME ACTION LIKE THAT, FOR WHICH I'M NOT GOING TO PRESS THE DEALER / MFR, "IT IS WHAT IT IS" AND WE WILL JUST HAVE TO TAKE EXTRA CARE IN DRIVING IT IN CONSTRUCTION ZONES, HEAVY TRAFFIC, ROUGH PAVEMENT, AND STRONG WINDS.*JB

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2018
Jul 2019

BOUGHT CAR BRAND NEW 3 DAYS AGO AND NOTICED THE STEERING HAS A LOT OF PLAY ROOM AT SPEEDS OVER 60, VERY DIFFICULT TO STAY STRAIGHT IN THE LANE. WHEN GOING AT SLOWER SPEEDS SEEMS FINE.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Jul 2019

ST. CHARLES CHRYSLER DODGE JEEP RAM SOLD ME A BRAND NEW CAR AND THEN I DISCOVERED THERE WAS A RECALL ON IT, ISSUED A MONTH BEFORE PURCHASE. I WAS HAVING PROBLEMS WITH VEHICLE WANDERING AND LOOSE STEERING WHEEL WITH AT LEAST 2 INCHES OF GIVE. DIFFICULT TO MAINTAIN STRAIGHT DRIVING. CONSTANT STEERING CORRECTION NEEDED. IT IS IN FOR THE RECALL REPAIR TODAY, 13 DAYS AFTER PURCHASE. DEALER DID NOT TAKE CARE OF THIS RECALL NOR DID THEY INFORM ME OF IT WHEN I PURCHASED THE VEHICLE.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2019
Jul 2019

PURCHASED VECHILE NEW WHEN DRIVING ON THE HIGHWAY AT SPEEDS 50 MPH AND OVER, THERE IS TO MUCH PLAY IN THE STEERING. YOU HAVE TO CONSTANTLY CORRECT THE STEERING, TOOK IT TO THE DEALER THEY SAID THEY FOUND THE ALIGNMENT PIN UPSIDE DOWN AND CORRECTED. DROVE THE VECHILE HOME. BUT ONCE YOU GET ON THE HIGHWAY AT SPEEDS OVER 50 MPH IT STILL DOES THE SAME THING. VECHILE ONLY HAS 150 MILES ON IT. HAVE MANY PEOPLE WITH THE SAME COMPLAINT.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Jul 2019

WHILE DRIVING THE VEHICLE FORWARD, THE STEERING WHEEL HAS SLOP IN IT. I CANNOT KEEP IT STRAIGHT. I'M CONSTANTLY HAVING TO CORRECT THE WHEEL. I HAVE RETURNED THE VEHICLE TO THE DEALERSHIP 3 TIMES AND THEY ARE NOT FIXING IT. THE VEHICLE WAS PURCHASED NEW AND NOW HAS 1300 MILES ON IT. IT IS VERY UNSAFE TO DRIVE. IT FEELS LIKE DRIVING AN OLD FARM TRACTOR.

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Jul 2019

I HAVE EXPERIENCED THE DEATH WOBBLE AFTER DRIVING OVER A BUMPY ROAD AT ABOUT 55 MPH. IN ADDITION, I HAVE EXPERIENCED WHAT I CALL WHEEL HOP WHEN HITTING VARIOUS BUMPS IN THE ROAD. I THOUGHT A MIGHT LOSE CONTROL OF THE CAR WHEN IT STARTED TO SHAKE VIOLENTLY BUT SLOWED DOWN AND PULLED OVER TO THE SIDE OF THE ROAD. I AM TAKING IT TO THE DEALER TOMORROW (JULY 18, 2019)

Type: Vehicle, Vehicle: 2019 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019

Trend Over Time

Complaints by year

Quick Summary

The 2019 Jeep Wrangler has 264 Steering complaints on file. Review the timeline above for detailed owner experiences.