213 complaints reported

2011 Kia Sorento Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
213
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Feb 2017

CHROME CRACKING ON DRIVER'S INSIDE DOOR HANDLE CAUSING SEVERE CUT ON HAND WHEN ATTEMPTING TO OPEN VEHICLE DOOR.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Feb 2017
Feb 2017

YOU SAY YOU WANT ME TO REPORT IT WHEN THE MANUFACTURER FAILS TO PERFORM THE RECALL WORK, BUT YOU HAVE NO WAY FOR ANYONE TO DO THAT. YOU ARE AS BAD AS THE MANUFACTURER WHO FAILED ME. I CAN'T COUNT ON YOU TO DO ANYTHING, YOU'VE MADE THAT VERY APPARENT.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2017
Jan 2017

I HAVE TWO DOORS THAT WILL NOT OPEN FROM THE OUTSIDE. I SEARCHED ONLINE AND SEE THAT THIS IS A COMMON PROBLEM BUT I DO NOT SEE A RECALL. I THINK SOMETHING NEEDS TO BE DONE TO FORCE KIA TO RECALL AND FIX THIS PROBLEM

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2017
Jan 2017

DRIVER'S SIDE DOOR HANDLE MALFUNCTIONED. CAN UNLOCK DOOR WITH KEY OR KEY FOB, BUT DOOR WILL NOT OPEN. HAVE TO CLIMB INTO BACK SEAT TO MANUALLY OPEN DRIVER'S SIDE DOOR. THIS IS A SAFETY ISSUE! COMPLETELY RIDICULOUS TO HAVE TO DO WHEN IT'S RAINING, OR WHEN NEEDING TO ENTER THE CAR QUICKLY. I'M READING ONLINE THAT IT IS A FAULTY ACTUATOR SWITCH. DEALERS ARE CHARGING UP TO $500 TO FIX. THIS NEEDS TO BE A RECALL FROM THE MANUFACTURER. NOT BRAGGING ABOUT MY KIA ANYMORE.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2017
Jan 2017

I AM UNABLE TO OPEN MY FRONT PASSENGER DOOR FROM THE OUTSIDE. MY CAR IS OUT OF WARRANTY NOW AND I CALLED KIA TO SEE ABOUT A RECALL AS A SAFETY CONCERN, AND THEY SAID THEY DO NOT CATEGORIZE IT AS SUCH AND WOULDN'T ISSUE A RECALL. I'VE DONE RESEARCH AND THIS IS AN ONGOING AND CONTINUAL PROBLEM FOR THEM. WHAT HAPPENS IF MY OTHER DOORS MALFUNCTION THIS SAME WAY? I HAVE SMALL CHILDREN WHO COULD BE TRAPPED IN MY CAR BECAUSE I CAN'T OPEN THE DOORS FROM THE OUTSIDE? WHAT WOULD HAPPEN IF THE CAR WERE ON FIRE OR WE WERE IN AN ACCIDENT AND I COULDN'T GET TO MY CHILDREN??? I CAN'T SEE HOW THIS ISN'T A SAFETY CONCERN WHEN CHILDREN COULD BECOME TRAPPED IN THE CAR!

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: May 2017
Dec 2016

"TAKATA RECALL" I HAVE HAD MY KIA FOR ALMOST 3 YEARS NOW AND SINCE A YEAR AGO THERE IS ONLY ONE DOOR LEFT THAT WILL OPEN FROM THE INSIDE AND OUTSIDE IN TERMS OF A LOCKING MECHANISM. TWO DOORS WILL ONLY OPEN FROM THE INSIDE AND THE OTHER WON'T OPEN FROM THE INSIDE OR OUTSIDE. I KNOW THE PROBLEM WILL ONLY GET WORSE, BUT DUE TO ANY EMERGENCIES AND HAVING KIDS IT MAKES IT REALLY INCONVENIENT TO CLIMB THROUGH THE BACK INTO MY FRONT SEAT.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2015
Dec 2016

THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE WHEN THE DOOR IS UNLOCKED. IT WILL ONLY OPEN FROM THE INSIDE. THERE IS NO VISIBLE DAMAGE TO THE DOOR. THE CAR HAS NOT BEEN IN A WRECK. THIS IS POOR CRAFTSMANSHIP AND A SAFETY HAZARD.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2016
Dec 2016

TL* THE CONTACT OWNS A 2011 KIA SORENTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A COSMETIC FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,940.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jun 2015
Nov 2016

DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2016
Nov 2016

FRONT DRIVER'S SIDE DOOR IS NOT OPENED FROM OUTSIDE. ONLY OPENED FROM INSIDE.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Mar 2016
Nov 2016

DRIVER SIDE DOOR WILL NOT OPEN FROM OUTSIDE. I HAVE 61,000 MILES ON VEHICLE . I HAD TO OPEN PASSENGER SIDE DOOR AND REACH OVER TO OPEN DOOR,

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2016
Nov 2016

DOORS WILL NOT OPEN FROM THE OUTSIDE, POSES A SAFETY HAZARD IF CHILD IS IN CAR WILL NOT BE ABLE OPEN THE DOOR. MEANING A HOT CAR AND A BABY IN THE CAR SEAT. FOR A KIA SORENTO 2011, HOWEVER, IT'S BEEN REPORTED THROUGH MULTIPLE FORUMS ABOUT THIS DEFECT KIA CHARGES THE CUSTOMERS WHO ARE OUTSIDE OF THEIR WARRANTY.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2016
Nov 2016

FRONT PASSENGER DOOR CAN NOT BE OPENED FROM THE OUTSIDE. REPAIRED ONCE AND WITHIN A WEEK DISABLED AGAIN.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2015
Oct 2016

MY DRIVERS SIDE DOOR DOES NOT OPEN FROM THE OUTSIDE. I CAN OPEN IT FROM THE INSIDE, BUT NOT THE OUTSIDE. IT IS NOT LOCKED AND SEEMS TO BE A HUGE SAFETY HAZARD AND A VERY COMMON PROBLEM ACCORDING TO ALL OF THE OTHER SORENTO OWNERS AND COMPLAINTS OUT THERE. I'M TERRIFIED...WHAT IF A LIFE OR DEATH SITUATION OCCURS AND THE ONLY DOOR I CAN USE IS THE DRIVERS SIDE AND IT WON'T OPEN? NOTHING HAPPENED TO MY DOOR TO MAKE THIS HAPPEN. I CAME OUT TO THE GARAGE ONE MORNING AND IT WOULDN'T WORK.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2016
Oct 2016

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER DOOR FAILED TO OPEN WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2016
Oct 2016

RECALL : THE HANDLE ON MY 2011 KIA WILL NOT OPEN FROM THE INSIDE< WE PAID AND GOT THAT FIXED, NOW THE BACK PASSENGER DOOR IS DOING THE SAME THING, THE PANEL IS CRACKED NOW FROM TRYING TO GET IT ON.LOOK MY HUSBAND AND I BOTH HAVE CANCER AND CANT AFFORD ALL THIS

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jun 2016
Oct 2016

DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE PRESENTING A SAFETY ISSUE IF AN EMERGENCY WERE TO TAKE PLACE AND A RESCUE WAS NEEDED FOR THE DRIVER OF THE VEHICLE. SHORTLY AFTER THE DRIVER'S SIDE DOOR FAILED, THE BACK DRIVER'S SIDE DOOR HAD THE SAME ISSUE AND WILL NOT OPEN FROM THE OTHER SIDE. ONCE AGAIN, A SAFETY ISSUE THAT SHOULD BE RECALLED.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2016
Sep 2016

DOOR LOCKS WILL NOT OPEN FROM OUTSIDE THE DOOR LOCK ASSEMBLY HAS BROKEN ON TWO OF MY DOORS, THE PASSENGER FRONT AND THE DRIVER SIDE REAR. THIS IS CLEARLY A PROBLEM BASED ON THE AMOUNT OF COMPLAINTS AND SHOULD BE RECALLED. THERE IS NO GUARANTEE IF YOU GET THEM FIXED, WITH ORIGINAL KIA PARTS, THAT IT WILL NOT HAPPEN AGAIN. THIS CLEARLY IS A SAFETY PROBLEM.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2016
Sep 2016

I JUST BOUGHT A 2011 KIA SORENTO LAST WEEK WITH 39,000 MILES ON IT. WHEN I WENT TO GET IN THIS MORNING TO GO TO WORK MY DRIVER'S SIDE DOOR WOULD NOT OPEN. I CAN ONLY OPEN IT FROM THE INSIDE. I TRIED LOCKING AND UNLOCKING IT AND NOTHING. IT STILL DOES NOT OPEN FROM THE OUTSIDE.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2016
Sep 2016

THE DRIVERS SIDE REAR DOOR WILL NOT OPEN FROM EITHER THE INSIDE OR OUTSIDE. THIS IS RIDICULOUS. THERE ARE LITERALLY THOUSANDS OF THE SAME COMPLAINTS ONLINE AND THE KIA DEALERS ARE REPLACING THOSE THAT ARE UNDER WARRANTY, AND BRAND NEW ONES (DOOR ACTUATOR PROBLEM). IT IS OBVIOUSLY A FACTORY DEFECT, YET KIA WON'T ISSUE A RECALL FOR THE DOOR ACTUATOR. I WANT TO BE ABLE TO USE MY BACK SEAT. ALSO A SAFETY ISSUE IF MY FAMILY IS IN THE BACK SEAT.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Nov 2015
Sep 2016

OUTSIDE DRIVER DOOR HANDLE FAILED. COULD NOT OPEN DOOR FROM OUTSIDE EVEN WHEN UNLOCKED.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2016
Sep 2016

I RECENTLY PURCHASED THIS VEHICLE BACK IN MARCH 2016. ONLY TO FIND OUT 3 MONTHS LATER THAT MY DRIVER'S DOOR WON'T OPEN FOR THE OUTSIDE. THIS IS REALLY A SAFETY ISSUE. THE COST TO REPAIR IT SHOULD BE ON KIA NOT THE OWNER SINCE WE HAVEN'T DID ANY DAMAGE. I CAN SEE IF WE AS THE OWNERS ARE CAUSING THE DAMAGE BUT WE AREN'T

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Feb 2016
Sep 2016

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR DID NOT OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT A PRACTICE PIECE FELL OFF AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 92,000.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Feb 2016
Sep 2016

DRIVER DOOR ONLY ABLE TO OPEN FROM WITHIN VEHICLE. WILL NOT OPEN FROM OUTSIDE. HAD BEEN WORKING FINE. NO BAD WEATHER. SIMPLY STOPPED WORKING AND WILL NOT OPEN. HAVE NOTICED SIMILAR COMPLAINTS ONLINE FOR SAME VEHICLE.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2016
Aug 2016

DRIVER SIDE REAR PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. CAN OPEN FROM THE INSIDE ONLY. HUGE SAFETY RISK OF NOT ABLE TO REMOVE SMALL CHILD FROM THE VEHICLE. ALSO, IN CASE OF ACCIDENT, NOT ALLOWING EXTERIOR EXTRACTION WITHOUT BREAKING GLASS.

Type: Vehicle, Vehicle: 2011 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2016

Trend Over Time

Complaints by year

Quick Summary

The 2011 Kia Sorento has 213 Structure complaints on file. Review the timeline above for detailed owner experiences.