69 complaints reported

2013 Kia Sorento Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
69
Crashes
0
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Feb 2021

I BOUGHT MY CAR IN 2014 USED AND BROUGHT IT TO THE DEALERSHIP FOR REPAIRS TO THE HEADLIGHTS ABOUT 6-8 MONTHS LATER. AT THIS POINT I HAD NOTICED THE BACK OF MY CAR HAD DISCOLORATION SPOTTED ACROSS IT. I WAS TOLD "THIS HAPPENS A LOT WITH PEARL CARS AND YOUR OUT OF WARRANTY SO THERE IS NOTHING THAT THEY CAN DO ABOUT IT". SINCE THEN THE PROBLEM HAS GROWN IMMENSLEY AND NOW THE PAINT IS FLAKING OFF OF BOTH SIDES OF MY CAR AROUND MY WINDSHIELD AND HAS SCATTERED RUST THROUGHOUT. I RECENTLY HAD TO GET A SPOT FIXED AND THE COLLISION SHOP CALLED ME AND EXPLAINED THAT THE PAINT WAS NOT STICKING TO THE PRIMER THEREFORE I HAD TO PAY TO HAVE ALMOST THE WHOLE ROOF REPAINTED. THEY SAID THAT THIS WAS SOMETHING THAT GOES BACK TO THE ORIGINAL PAINT. THIS IS WHEN I REALLY STARTED LOOKING INTO EVERYTHING.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2015
Jan 2021

BETWEEN 2018 AND NOW MY SNOW WHITE PEARL PAINT HAS BEEN CHIPPING IN NUMEROUS SPOTS. THESE SPOTS INCLUDE A PIECE BETWEEN THE SUNROOF AND WINDSHIELD, THE BUMPER AND THE HOOD. THE CAR IS ALWAYS PARKED IN A DRIVEWAY OR GARAGE. THE PICTURE PROVIDED ARE FROM NOVEMBER 2020. THE PAINT CHIPPING HAS PROGRESSIVELY GOTTEN WORSE AND BEEN ATTEMPTED TO COVER.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Feb 2018
Dec 2020

PAINT IS PEELING OFF BONY. WHITE PEARL. THIS APPEARS TO BE A VERY WIDESPREAD PROBLEM WITH HYUNDAI AND KIA AUTOMOBILES AS THERE ARE PEOPLE ESTABLISHING CLASS ACTION LAWSUITS ON THIS ISSUE.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2020
Nov 2020

PAINT IS PEELING AT DIFFERENT AREAS OF THE VEHICLE

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2020
Oct 2020

I HAVE A 2013 KIA SORENTO WITH PAINT ISSUES. THE PAINT STARTED CHIPPING AFTER A FEW YEARS, NOT FADING BUT CHIPPING OFF. THE AREAS AFFECTED ARE THE FRONT DOOR PANELS, HOOD AND ROOF. MY DAUGHTER HAS A NEWER KIA SORENTO AND THE PAINT ON HER VEHICLE IS CHIPPING IN THE SAME AREAS.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: May 2016
Sep 2020

THE PAINT CHIPPED OFF THE ROOF OF MY PEARL WHITE 2013 KIA SORENTO AND NOW IT IS DELAMINATING FROM THE PRIMER. THIS IS CAUSING RUST. WHEN I DRIVE THE PAINT IS COMING OFF.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2020
Aug 2020

PEARL WHITE PAINT IS PEELING, CHIPPING, AND DELAMINATING. DEFECTIVE PEARL WHITE PAINT . RUST APPEARING DUE TO DELAMINTION INSIDE DRIVE SIDE DOOR CAUSING DOOR TO DETORIATE AND SAFETY CONCERNS FOR DOOR DETERIORATING. ALSO MAJOR RUST DUE TO PAINT DELIMATIING AROUND FRONT WIND SHIELD. VERY CONCERNED FOR SAFETY OF WINDSHIELD DUE TO PAINT/RUST/PEEL/CHIP. THERE IS A MAJOR DEFECT IN MILLIONS OF KIA VEHICLES DUE TO PEARL WHITE PAINT.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jun 2017
Jun 2020

PEARL WHITE PAINT PEELING CHIPPING AND DELAMINATION

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2020
Jan 2020

TL* THE CONTACT OWNS A 2013 KIA SORENO. THE CONTACT STATED THE PAINT ON THE ROOF AND HOOD HAD CHIPPED. ADDITIONALLY, THERE WERE SEVERAL SPOTS THAT HAD DETERIOTED. THE VEHICLE WAS TAKEN TO ALL STAR KIA OF BATON ROUGE 5740 SIEGEN LN, BATON ROUGE, LA 70809 (225) 490-7604 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2015
Dec 2019

THE BACK DOOR ON PASSENGER SIDE HANDLE FELL OFF, TAKING TO KIA TOMORROW BUT GETTING SENSE THERE CLAIMING NO ISSUE

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2019
Dec 2019

PAINT PEELING OFF. DEALERSHIP WILL NOT HELP ME

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2018
Jun 2019

MY CAR HAS 2 DOOR HANDLES THAT HAVE FALLEN OFF. ONE RIGHT AFTER ANOTHER. THIS IS ALSO SOMETHING I SEE FREQUENTLY ON OTHER KIA SORENTOS I PASS ON THE ROAD SO OBVIOUSLY THIS IS A COMMON OCCURRENCE AND IT NEEDS TO BE FIXED. I DID NOT PAY FOR A CAR TO HAVE TO STICK MY ARM THROUGH AND AROUND TO THE OTHER DOOR TO OPEN IT, THAT'S RIDICULOUS. ALSO, THE CAR WAS IN PARK IN THE DRIVE WAY AT MY PARENTS HOUSE, IT WASN'T EVEN TURNED ON, THE KEYS WEREN'T EVEN IN IT.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: May 2018
May 2019

THE PAINT IS PEELING OFF ABOVE THE FRONT WINDOW

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2017
Dec 2018

APPROXIMATELY ONE YEAR AGO I PAID DEALER TO REPLACE DEFECTIVE DRIVER SIDE REAR DOOR HANDLE. TODAY PASSENGER SIDE REAR DOOR HANDLE BROKE OFF IN HAND WHILE OPENING DOOR (SAME AS PREVIOUS). NOW UNABLE TO OPEN REAR DOOR FROM OUTSIDE OF CAR

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2018
Sep 2017

THE REAR HATCH IS SOMEHOW RELEASING (NOT TO THE POINT WHERE IT OPENS) WHICH MAKES THE 'OPEN DOOR' INDICATOR & DOME LIGHTS FLICKER. IT HAS HAPPENED A FEW TIMES, AND THE FIRST TIME IT HAPPENED I THOUGHT THAT MAYBE I HAD NOT CLOSED IT ALL THE WAY. I DO NOT KNOW EXACTLY HOW MANY TIMES IT HAS HAPPENED, BUT IT HAS HAPPENED ENOUGH TIMES FOR ME TO BE CONCERNED THAT ONE DAY IT WILL JUST FLY OPEN; SPILLING ITEMS INTO THE ROADWAY, AND CAUSING AN ACCIDENT. IN THE LAST WEEK IT HAS OCCURRED TWICE, AND IT IS NEVER NOTICEABLE UNTIL AFTER I START DRIVING. WHEN THE VEHICLE IS INITIALLY STARTED THE 'DOOR OPEN' INDICATOR IS NOT ILLUMINATED. IT'S NOT UNTIL THE VEHICLE IS IN MOTION THAT IT HAS COME ON. THE LIGHT DOES NOT ALWAYS COME ON BUT I CAN HERE THE HATCH RATTLING AS THOUGH IT IS NOT CLOSED ALL THE WAY. IT IS VERY IRRITATING AND CAUSES GREAT CONCERN BECAUSE I WOULD HATE FOR IT TO CAUSE SOMETHING TO HAPPEN IN THE EVENT THE IT JUST COMPLETELY RELEASES.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2017
Jul 2016

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR HANDLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2016
Sep 2015

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE REAR PASSENGER DOOR HANDLE DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,800.

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: May 2015
May 2013

REAR RIGHT DOOR HANDLE ASSEMBLY FELL APART WHEN MY WIFE WAS OPENING THE DOOR TO PLACE GROCERIES ON REAR SEAT. THIS INCIDENT HAS NEVER HAPPENED TO ME ON THE DIFFERENT CARS I HAVE OWNED. *TR

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: May 2013
May 2013 Injury

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER'S DOOR WOULD STRIKE HIM IN THE FOREHEAD WHENEVER ENTERING THE VEHICLE .THE CONTACT ALSO STATED THAT THE EDGES AROUND THE DOOR WERE SHARP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR

Type: Vehicle, Vehicle: 2013 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jun 2013

Trend Over Time

Complaints by year

Quick Summary

The 2013 Kia Sorento has 69 Structure complaints on file. Review the timeline above for detailed owner experiences.