2012 Kia Soul Steering

I have a used kia soul 2012 which I bought 3 years ago. It's steering column has started making strange clicking noises when I turn the wheel left and right. I went to KIA dealership, they inspected the steering column and said it's gonna cost me $1200. They said it's not covered under "recall" policy. I don't have the money to fix it and I drive Uber every day. This problem can cause accident or collision if the wheel column stops working on the road.

I am submitting this complaint regarding a known defect with the steering wheel coupler in my 2012 Kia vehicle. The steering coupler is a component that has been subject to recall concerns due to premature wear. When this part becomes worn, it can result in looseness or failure in the steering system, creating a serious safety risk for the driver and others on the road. Despite this being a known and widely reported defect, Kia has not adequately addressed the issue for all affected vehicles. Instead, owners are being charged significant out-of-pocket costs to replace a part that is defective by design and poses a safety hazard. I believe Kia should be required to fully acknowledge this defect and provide repairs or replacement of the steering coupler at no cost to consumers. Charging customers to correct a known safety-related defect is inappropriate and places an unfair financial burden on vehicle owners while leaving a critical safety issue unresolved.

Steering is slightly loose and thumps when turned to the right.

I have self diagnosed the problem thus far. The issue is with a severe hesitation in the steering wheel..it started 3 days ago and is getting worse. I feel as though I will lose complete control of my vehicle at any time. I am scared to death to drive my car. I will contact my dealership in the morning for a professional diagnosis. Praying this is covered by extended warranty as I have no money for an expensive repair. My dealership is 25 miles away and I'm terrified to drive it that far..if the steering fails, it will be a complete catastrophe.

premature wear of the motor-driven power steering (MDPS) flexible coupling. This wear causes a "knock" or "clunk" noise when turning the steering wheel, especially at a stop, and may be accompanied by a tight or loose steering feel.

My Kia Soul started having play in the steering and sounding clunky when driving. I took it in today to Jeff Eyler Kia on Mitchell Ave Cincinnati Ohio to do recalls and to check this out. They said I should replace the whole steering wheel. Online there are many complaints about this steering problem yet you have not made Kia to recall. It seems that it is a plastic part coupler yet the Kia dealer service is trying to get me to replace the whole column. What is being done about all these complaints. I see on the complaint website there has been 6 accidents and 2 deaths. Please do something.

Steering wheel clunks and has "PLAY" when turning left and right. I consider this to be a problem if it gets worse, possible loss of steering completely. Have looked on internet and found this problem is talked about. There are no warning lights or lamps displayed.

The steering flex coupler is worn down, making a loud clicking noise when the steering wheel is moved. The wheel shakes a lot when pressing the brake and the steering wheel begins to shake.

The attached MDPS Flexible Coupling warranty announcement identifies "noise when turning the steering wheel" and later "especially when stopped" as the concern for which KIA would authorize a repair within warranty. The same is in the attached Technical Service Bulletin posted to your Site. Identifying noise as the concern is deceptive, the noise arises from the fact that there is loss of synchony between the steering wheel and the steering. So, while while the car is in motion and the steering wheel is held steady, the wheels and steering turn somewhat in reaction to the road surface, at times alarmingly. I first became aware of this several weeks ago but am told by another driver(my child) that it's been happening for a while. My mechanic was aware of the issue and thought there was a related recall (which proved wrong), but still suggested I seek repair at KIAs responsibility as a safety concern. After having contacted KIA Customer Service, I scheduled recall service (unelated items) with a KIA dealer and added discussion of the steering to the visit (11.25.24) through Kia Customer Service. In the course of that visit, the dealer indicated that the MDPS would continue to deteriorate and could result in the steering locking up and offered to repair at my cost. At that same time, I was on the phone with KIA seeking their responsibility and I declined the dealer's offer. Today I received an unsolicited telephone call from Kia (Jen-Escalated Case Representative 520.274.1098.) The purpose was to inform me that because I declined the dealer's offer to repair at my cost, any harm that might come from the defect is my responsibililty. Presumably, owner assumption of responsibilty is behind warranty announcement's instructing the recipient to provide the notice to new owner(s) in the event of ownership transfer. Please review this MDPS defect for consideration for safety recall. Kia knows that noise is not the concern. I am glad to allow your inspection.

No warning but the steering is shaking a going out on turns. It almost didn't turn properly in oncoming traffic with children in the car. Kia refused to fix the "star flexible coupling" from their recall: WTY013 or CHAO74Revision2 or the MDPS flex coupling replacement was not done by by Kia as the allowed owners get a free repair. We didn't get notice and now the Kia dealers refuse to fix this. Kia refuse to fix it or help. For the steering going out because the steering is shakey and is not stable, its unsafe, risky and my children are in the car. The repair notice was not received at the previous owner and we bought car and moved to FL. I want to complain that Kia will not honour its recall and fix this. I want to use Kia of Ft. Walton Beach, FL for the repair. Kia company has my case number [XXX] on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering clicking, vibrations,

I noticed severe overreaction in steering column to any bumps in the road. Examples are: Jerking of Wheel, Loud Clunking Noises, Ticking Sound when Turning at Slow Speeds. My mechanic immediately said Steering Coupling needs replaced. I then researched on NHTSA website. I have one question: HOW MANY PEOPLE HAVE TO DIE BEFORE A RECALL IS MADE?

This involves the MDPS steering wheel coupler. Spoke with Kia care center 12/20/23 Amy said notice was sent to owners in 2019 I NEVER RECIEVED ANY NOTICE ABOUT EXTENDED WARRANTY. I HAVE A VERY LOUND CLUNKING NOISE IN MY STEERING WHEEL AND AFRAID TO DRIVE VEHICLE I HAVE OWED THIS VEHICLE SINCE 2016. Just purchased another vehicle in October 2023 because of the Kia problems. Kia is NOT going to fix the problem!! And i have another recall on the car so it is parked at my neighbors house for fear of it catching on fire!! I am paying for full coverage insurance on a vehicle i can't drive or sell!!

THE STEERING COLUMN MAKES A LOUD CLUNKING NOISE WHEN OPERATING THE VEHICLE. EVEN IN PARK WHEN YOU TURN THE WHEEL YOU HERE THE NOISE. WHEN DRIVING THERE IS A DEFINITE SHAKING NOISE ANDTHE WHEEL FEELS VERY LOOSE WHICH MAKES STEERING HARD TO CONTROL. I HAVE MADE AN APPOINTMENT AT THE DEALERSHIP TO BE INSPECTED AND ESTIMATE OF REPAIR. THE CAR HAS 43.798 ORIGINAL MILES. IT IS NOW ONLY DRIVEN TO KEEP THE BATTERY CHARGED. WE ARE EXPECTING A FULL EXPLANATION OF FROM KIA.

The steering coupler is worn on on my car. It causes the car to vibrate and a clunking sound to happen when driving. This is a common problem with Kias but isn't covered by a recall.

The contact owns a 2012 Kia Soul. The contact stated that while operating the vehicle a clicking noise was present coming from the steering column while turning the steering wheel in either direction. The vehicle was taken to the local dealer who diagnosed that the steering coupler was faulty and needed to be replaced. The vehicle was not yet repaired. The contact noticed that after retrieving the vehicle that the noise had become louder and more pronounced when turning the steering wheel. The manufacturer was not notified of the failure. The failure mileage was 39,000.

Power steering making clicking noise and loose steering

Steering column rattles and makes cracking noise

2012 KIA SOUL - Steering Column makes horrible clicking / shaking noise when turning wheel. Car only has 36k miles on it. KIA has identified this repair nationally already and offered to extend warranty to 10 years / unlimited miles due to a failed MOTOR DRIVEN POWER STEERING (MDPS) FLEXIBLE COUPLING. Turns out mine conveniently failed right outside of this 10 year mark and they allegedly mailed a letter in 2019 to a home address that I moved from 5 years ago, even though I have been to the KIA dealership many times since, was never told of this and they had my updated address for sure. I firmly believe this is a safety issue and life or death situation as this is causing my car to shake on the roads / highway and for the steering handling to be extremely frightening to me when driving. KIA HQ was called by me today on this and refuses to step up. They simply told me no exception and this is a customer paid repair. This repair is likely $ 500 and I am certainly not going to accept this when this should be a recall as it impacts steering !!!

Beginning of June 2023 started noticing a problem with steering wheel, rattles and feels loose when turning left or right. Kia dealership said its the flex coupling needs to be replaced can get worse to the point can't steer car. This should be a recall on this car. I've never had a car that had problem with steering, can be pretty serious if it can cause an accident. Im getting it inspected, will cost approximately $400.00 to replace.

Steering column lock. I took the vehicle back complaining about the steering wheel having a rough spot in it they act like they could not find nothing while under warranty. Over the years it's progressively getting worse now the steering wheel will not lock when you pull the key out. While driving the car you can notice a click in the wheel in both directions where the key lock is trying to lock back in the position while driving. I called Kia and complained they said the vehicle was out of warranty how many other people has had this problem. When driving down the road I can feel in the wheel every time I move it right or left. My problem is what do you do if a steering wheel locks up running 60 70 mph down the road is other Kia owners having this problem has anybody been killed or because KEA is ignoring the problem with steering columns. The lock hasn't worked in two or three years now it is getting to the point that it has a real noticeable click and kink in the steering wheel. I think the government should check in on a KEA and make sure it's not an ongoing problem with other KEA's.

Clicking and knocking when turning or just parked turning the steering wheel. I hear it’s a steering coupler issue with lots of Kias and Hyundai’s that can be dangerous. Did I miss a recall, how do I get this taken care of?

Steering is very shakey when going over 55

My 2012 Kia Soul has a problem with steering wheel make a clunking sound when move left to right and also when driving at speeds around 65mph steering wheel vibration we need a full recall on steering coupler.

There is a loud knocking noise coming from the steering motor/mechanism underneath the dash. The steering feels unstable when I am driving and when the vehicle is not in motion, there is a loud thud noise and feel, when I turn the steering wheel.