137 complaints reported

2014 Mercedes-Benz C-Class Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
137
Crashes
10
Fires
0
Injuries
6

Complaint Timeline

Chronological view of owner reports

Jul 2020

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT ALSO STATED THAT SHE COULD SMELL AN ODOR OF RUBBER COMING FROM THE VEHICLE HOWEVER, WAS UNCERTAIN IF THE ODOR WAS RELATED TO THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2019
Jul 2020

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT TEMPORARILY FLASHED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 47,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2020
Jul 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250W. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2019
Jun 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2020
May 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C300. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF ATLANTIC CITY (6623 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, (609) 645-9000), AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2019
May 2020

A RECALL WAS ISSUED JAN 2019 FOR THE PASSENGER SIDE AIRBAG. IT IS NOW APRIL 2020 AND ALL I HAVE HEARD IS THAT THERE IS NO REMEDY AVAILABLE. HOW LONG IS A REASONABLE AMOUNT OF TIME TO WAIT FOR THE PARTS TO BE AVAILABLE?

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2020
May 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIRBAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED MERCEDES-BENZ OF MONTEREY LOCATED AT (498 FREMONT ST, MONTEREY, CA 93940, (831) 375-2456) WHO INFORMED THE CONTACT THAT THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT CONTACTED THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2019
May 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2020
Apr 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2019
Apr 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (MERCEDES-BENZ DEALERSHIP LINCOLNWOOD), WAS CONTACT AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE CONTACT RECEIVED A NOTICE FOR THE MANUFACTURER REGARDING THE RECALL. *BH*BF*JB

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2019
Mar 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF CLEAR LAKE (500 GULF FWY S, LEAGUE CITY, TX 77573; (281) 554-9100) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2020
Feb 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V01000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT DID NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2019
Feb 2020

THE RECALL ON MY VEHICLE'S AIRBAG WAS ANNOUNCED OVER A YEAR AGO, AND THE PARTS ARE STILL NOT AVAILABLE. SINCE THE ISSUE COULD LEAD TO FATAL INJURY, I DON'T BELIEVE THAT THIS IS BEING HANDLED IN A TIMELY MANNER, ESPECIALLY SINCE A REMEDY IS STILL NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2019
Feb 2020

I HAVE AN OPEN RECALL FOR MY AIRBAGS SINCE JANUARY OF 2019. I AM SHIPPING MY VEHICLE THROUGH THE MILITARY IN 2 MONTHS BUT AM FILLING THE PAPERWORK OUT NOW AND ONE OF THE CRITERIA IS THAT THE CAR CANNOT HAVE ANY OPEN RECALLS. WHEN I DID RESEARCH ON THE RECALL IT IS STILL OPEN AND UNABLE TO BE FIXED DUE TO "REMEDY NOT AVAILABLE YET."

Type: Vehicle, Vehicle: 2014 MERCEDES-BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2020
Feb 2020

THE CAR HAS AN OPEN RECALL FOR OVER A YEAR NOW, WITHOUT ANY RESOLUTION. I CANNOT HAVE A PASSENGER IN MY CAR...

Type: Vehicle, Vehicle: 2014 MERCEDES-BENZ C204, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2020
Jan 2020

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: NHTSA NUMBER 19V-0109000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2020
Jan 2020

WE PURCHASED THE VEHICLE IN NOVEMBER 4, 2019 WITH THE UNDERSTANDING THE RECALL FOR THE AIRBAGS WAS INCOMPLETE. THE RECALL DATE IS JANUARY 18,2019. WE ARE DRIVING THE VEHICLE DAILY AND CONCERNED ABOUT THE AIRBAG RECALL WITH NO ACTION.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2019
Jan 2020

A RECALL NOTICE WAS ISSUED A YEAR AGO FOR THIS VEHICLE DUE TO THE TAKATA AIRBAG RECALL. MERCEDES STILL HAS NO INFORMATION AS TO WHEN A FIX FOR THIS ISSUE WILL BE AVAILABLE. I DO NOT FEEL SAFE DRIVING THIS CAR WITH A PASSENGER IN THE FRONT SEAT UNTIL THE AIRBAG IS REPLACED. THERE DOES NOT SEEM TO BE ANY SENSE OF EMERGENCY ON THE PART OF MERCEDES TO RECTIFY THIS SITUATION.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2019
Jan 2020

CONCERNED THAT 'PARTS ARE UNAVAILABLE' ON THE TAKATA RECALL. WHEN WILL I BE ABLE TO GET THIS REPAIR MADE?

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2020
Dec 2019

I RECEIVED NOTICE THAT TAKATA AIR BAG ON PASSENGER SIDE CAN EXPLODE AND SEND METAL FRAGMENTS STRIKING THE FRONT PASSENGER POSSIBLY CAUSING DEATH. SINCE 2017 NOTHING HAS BEEN DONE TO REMEDY SITUATION.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Dec 2019

RECEIVED SAFETY RECALL INTERIM NOTICE FROM MERCEDES BENZ DATED FEBRUARY 2019, REGARDING AIR BAG DEFECT. HAVE NOT BEEN CONTACTED SINCE REGARDING REPAIR.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2019
Dec 2019

ACCORDING TO MERCEDES-BENZ'S RECALL WEBSITE SPECIFICALLY FOR TAKATA AIRBAG RECALLS (HTTPS://WWW.MBUSA.COM/EN/RECALL/TAKATA-RECALLS), THE PARTS FOR MY VEHICLE WILL NOT BE AVAILABLE UNTIL AUGUST 2020. THE RECALL WAS REPORTED ON JAN 18, 2019. THIS TIME FRAME OF ALMOST 2 YEARS IS UNACCEPTABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2019
Dec 2019

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED FELDMANN IMPORTS MERCEDES-BENZ (4901 AMERICAN BLVD W, BLOOMINGTON, MN 55437, (952) 837-6300) AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2019
Dec 2019

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE PARTS WOULD BE AVAILABLE IN MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2019
Nov 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING KEELER MOTOR CAR COMPANY(111 TROY SCHENECTADY RD, LATHAM, NY), THE AUTOMASTER (3328 SHELBURNE RD, SHELBURNE, VT), AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2019

Trend Over Time

Complaints by year

Quick Summary

The 2014 Mercedes-Benz C-Class has 137 Air Bags complaints on file. 10 crashes have been reported. Review the timeline above for detailed owner experiences.