16 complaints reported

2015 Mercedes-Benz C-Class Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
16
Crashes
5
Fires
0
Injuries
3

Complaint Timeline

Chronological view of owner reports

Jun 2023

The contact owns a 2015 Mercedes-Benz C300. The contact stated while starting the vehicle, the front driver’s side air bag warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 16V081000 (Air Bags) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 50,000.

Type: Vehicle, Vehicle: 2015 MERCEDES-BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2023
May 2022 Crash

Air bags did not deploy on car accident and also traction control was not working, steering wheel will go to the side when driving under 40 MPH which is dangerous and car will slide when driving on puddle of water whenever it rained.

Type: Vehicle, Vehicle: 2015 MERCEDES-BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2021
Aug 2021 Crash Injury

The contact owns a 2015 Mercedes Benz C250. The contact had initially received a recall notice for NHTSA Campaign Number: 19V010000 (AIRBAGS). The contact took the vehicle to the local dealer and had the recall serviced. The contact stated that while driving at 35 MPH, another vehicle made a left turn and hit his vehicle in the middle of an intersection. The contact stated that the air bags did not deploy upon impact. The authorities were called to the scene and a police report was filed. No medical attention was rendered at the scene of the accident. The vehicle was towed to an independent mechanic where it remained in their possession. The contact sought medical attention later that day at a local hospital where he was treated for a strain to his left neck and left leg. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

Type: Vehicle, Vehicle: 2015 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Sep 2021
Apr 2020

TL* TAKATA RECALL THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE DEALER WAS NOT MADE AWARE OF ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

Type: Vehicle, Vehicle: 2015 MERCEDES-BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2019
Feb 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ C250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WEST CHESTER (5897 MUHLHAUSER RD, WEST CHESTER TOWNSHIP, OH 45069) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2015 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2019
Jan 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MERCEDES-BENZ OF POMPANO SERVICE CENTER (LOCATED AT 350 W COPANS RD A, POMPANO BEACH, FL 33064) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2015 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2020
Jul 2019 Crash Injury

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C-300. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH. A POLICE OFFICER HAD PULLED OVER ANOTHER VEHICLE AHEAD ON THE RIGHT SIDE OF THE ROAD. THE VEHICLE IN FRONT MADE A COMPLETE STOP. AS A RESULT, IN TRANSITIONING THE FAR LEFT LANE THE CONTACT REAR ENDED THE VEHICLE IN AN ATTEMPT TO AVOID THE POLICE OFFICER AS HE WAS GOING DOWN TO COMPLETE AN INSPECTION ON THE UNDERBELLY OF THE DUMP TRUCK. THE CONTACT MENTIONED THAT NONE OF HER SAFETY SENSORS (SIDE OR FRONT RESPONDED) INDICATING THAT SHE WAS NEAR A VEHICLE ILLUMINATED. THE STEERING WHEEL AIRBAG DEPLOYED UPON IMPACT. THE KNEE AIR BAG DEPLOYED AFTER THE IMPACT OF THE CRASH. AS THE KNEE AIR BAG WAS DEPLOYING WITH FORCE CAUSED THE CONTACTS RIGHT FOOT TO GET STUCK AND BONES TO CRACK RESULTING IN VARIOUS BREAKS IN HER RIGHT FOOT. THE ELECTRICAL SYSTEM SHUT DOWN AND THE CONTACT WAS UNABLE TO START OR ADJUST HER SEAT IN ORDER TO RELEASE HER FOOT FROM THE KNEE AIR BAG AS PRESSURE WAS BUILDING UP IN THE BAG . THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE WHERE SHE WAS TREATED FOR HER FRACTURED RIGHT FOOT. IT WAS UNKNOWN IF THE DEALER OR THE MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 100,000.*TT *JB

Type: Vehicle, Vehicle: 2015 MERCEDES-BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jul 2019
Jul 2019

MY CAR RECEIVED THE CALL MESSAGE OF POTENTIAL AIRBAG HAZARD IN JANUARY, WHICH WOULD LEAD TO DEATH IF THE AIRBAG POPPED UP. HOWEVER, I HAVE NOT BEEN REPLACED IN BANZ STORE FOR FOUR MONTHSIF THERE IS A SUDDEN ACCIDENT, THE AIRBAG WILL POP UP AND KILL PEOPLE. I WOULD LIKE TO COMPLAIN ABOUT SUCH A SERVICE. A DELAY OF ONE DAY IS VERY LIKELY TO CAUSE AN ACCIDENT

Type: Vehicle, Vehicle: 2015 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2018
Apr 2019

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

Type: Vehicle, Vehicle: 2015 MERCEDES-BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2019
Aug 2018

TL* THE CONTACT OWNS A 2008 (NA) MERCEDES-BENZ C200. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (HENDRICK MOTORS OF CHARLOTTE MERCEDES-BENZ, 5201 EAST INDEPENDENCE BLVD, CHARLOTTE, NC 28212) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2015 MERCEDES BENZ C200, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2016
Jun 2018

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ WARWICK IN WARWICK, RI) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2015 MERCEDES-BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2018
May 2018

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF ANNAPOLIS AT 888-261-7620 (324 6TH ST, ANNAPOLIS, MD 21403) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2015 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2017
Dec 2017

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ MANHATTAN, 770 11TH AVENUE, NEW YORK, NY, 10019) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

Type: Vehicle, Vehicle: 2015 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2017
Jul 2017

TAKATA RECALL NHTSA RECALL # 17

Type: Vehicle, Vehicle: 2015 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2012
Apr 2017 Crash Injury

I WAS MAKING A LEFT AT A STOP SIGN WHEN A DODGE DURANGO HIT ME HEAD ON AND FELL

Type: Vehicle, Vehicle: 2015 MERCEDES-BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Oct 2015 Crash

TL* THE CONTACT OWNS A 2015 MERCEDES BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE AND THE AIR BAGS PARTIALLY DEPLOYED WITH AN UNKNOWN ERROR MESSAGE. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS AWAITING A DIAGNOSIS AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.

Type: Vehicle, Vehicle: 2015 MERCEDES-BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2015

Trend Over Time

Complaints by year

Quick Summary

The 2015 Mercedes-Benz C-Class has 16 Air Bags complaints on file. 5 crashes have been reported. Review the timeline above for detailed owner experiences.