93 complaints reported

2010 Mercedes-Benz E-Class Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
93
Crashes
2
Fires
0
Injuries
2

Complaint Timeline

Chronological view of owner reports

Jul 2018

TAKATA RECALL. I HAVE MADE NUMEROUS ATTEMPTS TO HAVE MY TAKATA AIRBAGS REPLACED, ONLY TO BE TOLD BY MERCEDES THAT THERE IS NOTHING THEY CAN DO TO SPEED THIS FIX UP. I HAVE A 16 YEAR OLD SON THAT HAS STARTED TO DRIVE. I NEED THIS ISSUE FIXED IMMEDIATELY. MERCEDES IS DRAGGING THEIR FEET. I COULD HAVE MY CAR IN THE SHOP TODAY IF THEY WERE WILLING TO FIX IT.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2018
Jun 2018

TAKATA RECALL. MY WIFE AND I PURCHASED OUR MERCEDES BENZ 18 JULY 2017 AND WERE REQUIRED TO SIGN A DOCUMENT STATED THAT WE UNDERSTOOD THAT THE TAKATA AIR BAG WAS UNDER RECALL BUT HAD NOT BEEN REPAIRED AT THE TIME OF THE PURCHASE. THE DEALER SHIP AND MERCEDES BENZ WEB SITE ESTIMATED THE REPAIR WOULD TAKE PLACE IN MARCH 2018. DURING MARCH 2018 I CHECKED WITH MY LOCAL DEALER AND THE MERCEDES BENZ WEB SITE AND WAS INFORMED THAT THE REPAIRS WOULD TAKE PLACE IN JUNE 2018. AGAIN, AT THE END OF JUNE 2018 I CONTACTED THE DEALER AND THEY HAD NO INFORMATION ON THE RECALL REPAIR DATE. I CONTACTED MERCEDES BENZ AND WAS INFORMED THAT THE REPAIR DATE IS NOW DECEMBER 2018. I HAVE INFORMED MERCEDES BENZ, IN WRITING, THAT THE AIR BAG RECALL IS A SAFETY ISSUE AND NEEDS TO BE REPAIRED. I HAVE NOT RECEIVED AND ADDITIONAL INFORMATION. THE MANUFACTURER #: 2018030011 THE NHTSA RECALL #: 16V081 THANK YOU IN ADVANCE FOR YOUR ASSISTANCE. SINCERELY: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jul 2017
Apr 2018

MERCEDES KEEPS EXTENDING THE DATE TO REPLACE MY AIR BAGS. THEY SAY THAT CAN'T DO ANYTHING BECAUSE THE BAGS AREN'T AVAILABLE. HOW ARE THE STILL MAKING NEW CARS WITH AIRBAGS IF MY AREN'T AVAILABLE FOR REPLACEMENT? THIS HAS BEEN AN ONGOING ISSUE SINCE THE RECALL FIRST CAME OUT.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2018
Jan 2018

TAKATA RECALL, NO REMEDY HAS BEEN AVAILABLE FOR THE TAKATA AIRBAG RECALL.\]\

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2018
Jan 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E550. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIRS. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN 2016. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Jan 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JACK INGRAM MERCEDES-BENZ (217 EASTERN BLVD, MONTGOMERY, AL 36117, (334) 274-4900) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2018
Dec 2017

SAFETY RECALL ON DRIVERS SIDE AIR BAGS HAS NOT BEEN REMEDIED YET

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Dec 2017

WAITING FOR 2 YEARS NOW FOR AIRBAGS TO BE REPLACED MERCEDES WHERE BOUGHT IT TOLD ME IT COULD TAKE UP TO 10 YEARS TO REPLACE DON'T KNOW WHAT I SHOULD DO.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2014
Dec 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF VIRGINIA BEACH, 4949 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23462 (757) 499-3771) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Dec 2017
Dec 2017

TAKATA RECALL

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Dec 2017
Dec 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SOUTH BAY (3311 PACIFIC COAST HWY, TORRANCE, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
Dec 2017

TAKATA RECALL. WAS INFORMED OF AIRBAG DEFECTIVE CONDITION OVER A YEAR AGO AND NOTHING HAS BEEN DONE TO DATE BY THE MERCEDES DEALERSHIP

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2017
Dec 2017

"TAKATA RECALL" I RECEIVED A RECALL LETTER FROM MERCEDES DATED MAY, 2016 REGARDING RECALL # 20160220003 FDRIVE-SIDE AIR BAG MODULE. NHTSA RECALL #16-V-081. IT HAS BEEN A YEAR AND I CONTACTED THEM REGARDING THIS ISSUE AND THEY STILL HAVE NO FIX AND NO ETA FOR A FIX. THEY TOLD ME TO CONTACT TAKATA. THEY ADMIT IN THEIR LETTER THAT IS A SERIOUS AND POTENTIALLY LIFE THREATENING PROBLEM AND WILL MAKE IT THEIR "HIGHEST PRIORITY". APPARENTLY, THAT MEANS THEY NEED SOMEONE TO DIE FIRST. MAYBE SOMEONE HAS...I DON'T KNOW BUT WILL SURELY LOOK INTO IT. THEY CLEARLY HAVE NO SENSE OF URGENCY REGARDING THIS ISSUE OR FOR THE SAFETY OF THEIR CUSTOMERS.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Dec 2017
Nov 2017

"TAKATA RECALL" I WAS NOTIFIED MY CAR WAS ON RECALL FOR AIRBAGS AND HAVE CONTACTED DEALERSHIP TO HAVE PART REPLACED ONLY TO BE TOLD THE PART IS NOT AVAILABLE NUMEROUS TIMES.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Nov 2017

TAKATA RECALL (DRIVER'S SIDE AIRBAG)

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2010
Nov 2017

I RECEIVED NOTIFICATION FROM MERCEDES LAST YEAR THAT I HAVE A DEFECTIVE AIRBAG, BUT THEY HAVE NOT YET RECEIVED THE REPLACEMENT PART. I CALLED ABOUT TEN MONTHS LATER THEY SAID THEY DID NOT HAVE THE PART AND MY CAR IS NOT REALLY AFFECTED, IT WAS A COURTESY NOTIFICATION. I NOW HAVE A NOTIFICATION THAT TK HOLDINGS INC IS FLINGING FOR BANKRUPTCY AND I STILL DO NOT HAVE A REPLACEMENT.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Nov 2017

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF ALEXANDRIA, 200 S PICKETT ST, ALEXANDRIA, VA 22304) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
Nov 2017

TAKATA RECALL CALL FOR AN APPOINTMENT WAS TOLD MBZ IS STILL WAITING TO HEAR FROM THE AIRBAG COMPANY AS TO WHEN THE PARTS WILL ARRIVE.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2010
Nov 2017

TAKATA RECALL FOR THE AIRBAG ISSUE HAS BEEN OVER A YEAR THAT I WAS NOTIFIED OF THE DEFECTIVE AIR BAGS AND NO DEALERSHIP IN CA SEEM TO HAVE THE PATS. TAKATA HAS ALLOWED THE TIME LINE TO PASS WITH NO TIME LINE IN THE FUTURE. I HAVE CONTACTED TWO DEALERSHIPS FOR REPLACEMENT WITH NEGATIVE RESULTS.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
Nov 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E550C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SMITHTOWN AT (877) 862-7343 (630 MIDDLE COUNTRY RD, ST JAMES, NY 11780) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
Nov 2017

I AM THE OWNER OF THIS VEHICLE, AND THERE IS NO REMEDY AVAILABLE

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Nov 2017

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WORLDWIDE MOTORS AT 317-580-6800 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Nov 2017

TAKATA RECALL I HAVEN'T RECEIVED ANY REMEDY, I USE MY VEHICLE EVERYDAY I NEED THIS TO BE FIXED AS SOON AS POSSIBLE NO TYPE OF INJURY HAS HAPPENED OR DEATH BUT I AM NOT WAITING UNTIL THIS DAY OCCURS PLEASE HELP.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2017
Oct 2017

I HAVE CONTACTED MERCEDES BENZ DEALERS A FEW TIMES. THEY KEEP TELLING ME THAT WHEN THEY GET THE REPLACEMENT FOR THE RECALLED AIRBAGS THEY WILL CONTACT ME. THEY NEVER DID. I RECEIVED A NOTIFICATION FROM TK HOLDING INC THAT MY DEADLINE TO REPLACE THE AIRBAGS IS COMING TO AN END. I DON'T KNOW WHAT TO DO.

Type: Vehicle, Vehicle: 2010 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Oct 2017

TAKATA RECALL I WAS NOTIFIED THERE IS A RECALL ON THE AIRBAGS BUT THAT "PARTS ARE NOT AVAILABLE" THAT HAS BEEN MAILED TO ME AT LEAST ON 2 MAILINGS. NOT ACTION HAS BEEN TAKEN BY THE DEALER OR TAKATA. WHY HAVE THEY NOT FIXED THIS KNOW PROBLEM AND DANGEROUS SITUATION? DO I HAVE TO WAIT UNTIL I'M INJURED OR DEAD BEFORE ACTION IS TAKEN? FIX MY CAR!!

Type: Vehicle, Vehicle: 2010 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017

Trend Over Time

Complaints by year

Quick Summary

The 2010 Mercedes-Benz E-Class has 93 Air Bags complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.